Demystifying QA: Tools to Improve Your Online Customer Experience | Learn with Mailchimp | Alianor Chapman | Skillshare

Demystifying QA: Tools to Improve Your Online Customer Experience | Learn with Mailchimp skillshare originals badge

Alianor Chapman, Director of Technical Content & Testing, MailChimp

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6 Lessons (27m)
    • 1. Introduction

    • 2. What is QA Testing

    • 3. Step Zero Exercise: Test Like a User

    • 4. Types of Testing

    • 5. Creating a Testing “Framework”

    • 6. Conclusion


About This Class

A successful business needs a strong foundation! Join Mailchimp's Alianor Chapman for a free 25-minute class on testing and improving online experiences that help you — the freelancer, small business owner, and entrepreneur — achieve your business goals.

This class focuses on Quality Assurance Testing: ways to catch errors in your digital products and optimize them for success. Oftentimes, companies think of QA as an expensive luxury. In this class, Alianor shows that it's a necessity, and something that everyone can (and should) do for a healthy business.

You'll learn:

  • How QA affects your bottom line
  • How to effectively test your digital product — e.g. an e-commerce store, website, or app
  • Testing methods
  • How to customize a QA process for your business

All levels of technical knowledge welcome! The class lessons are accessible and geared towards entrepreneurs, freelancers, and small business owners. Designers and developers may also appreciate this class as a refresher on digital testing basics.


Mailchimp is an email marketing service provider founded in 2001. It has 12 million users that collectively send over a billion emails every day.

To learn more from Mailchimp on Skillshare, visit their curated track of free classes on Email Marketing Essentials.