Dealing with conflict in the workplace | Jacky Baz | Skillshare

Dealing with conflict in the workplace

Jacky Baz, life and business coach

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8 Videos (31m)
    • Video 1 Introduction

    • Video 2 Causes of conflict

    • Video 3 Your role in conflict

    • Video 4 Preventing conflicts

    • Video 5 Holding difficult conversations

    • Video 6 Being Assertive

    • Video 7 Diffusing conflicts

    • Video 8 Conclusion


About This Class

Conflict in the workplace can be damaging to both morale and productivity. Knowing how to prevent and diffuse conflict is essential to ensuring a healthy working environment.

This class will teach you:

  • Why conflicts occur
  • How your personality and behaviour influences conflicts
  • How to prevent conflicts
  • How to hold difficult conversations effectively
  • How to diffuse conflicts 
  • How to become more assertive

By working through the class videos and completing the class project, you will be able to develop you own unique strategy to deal with conflicts effectively.





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The level is determined by a majority opinion of students who have reviewed this class. The teacher's recommendation is shown until at least 5 student responses are collected.

Jacky Baz

life and business coach

Jacky is a professional coach specialising in life, business and leadership coaching. In addition to providing one-to-one coaching online, she also presents online workshop webinars, coaching programmes and group coaching.

Her primary focus is helping individuals build up their confidence and self-esteem so that they can achieve both their life and career goals. As a qualified coach, and with over 15 years leading teams on large international projects, she applies both her experience ...

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