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5 Videos (13m)
    • Introduction

      1:52
    • Understanding Their Game

      2:15
    • Winning the Game

      2:33
    • Problem People Types

      5:45
    • Wrap Up

      0:45

About This Class

This course familiarizes you with the characteristics of the "Five Types of People from Hell” and teaches techniques for dealing with these problem people so you can avoid being “snakebit”.

This course introduces you to the skills needed to:

  • Recognize the common behaviors of five different types of Problem People,
  • Identify four different approaches to use when dealing with a Problem Person, and
  • Choose the correct approach to cope with a particular type of Problem Person.

© 2017 Professional Performance Improvement. Materials available are intended solely for use in this course. Materials may not be further distributed electronically or by print. Some materials and content appearing in this course are copyrighted by the American Management Association (AMA). These materials are used with permission from AMA.

All rights reserved.

3 of 4 students recommendSee All

This is wonderful , short yet informative...

14

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Marcus K.

Senior Leader and Performance Specialist

Marcus' expertise is in the area of performance improvement and the modification of organizational personnel, infrastructure, processes and behaviors to improve the delivery of services.

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