Sorry, your browser is not supported
To have the best experience using Skillshare, we recommend that you use one of these supported browsers.

Dealing with Conflict at Work: Real World Strategies & Tools

Mike Clayton, Business Speaker and Author

Play Speed
  • 0.5x
  • 1x (Normal)
  • 1.25x
  • 1.5x
  • 2x
10 Videos (39m)
    • Welcome to the Course

      2:55
    • What are Conflict and Conflict Management?

      3:08
    • The Sources of Conflict

      3:13
    • How we Listen: The Four Listening Levels

      4:47
    • The Master Solution to Conflict: How to Listen Well

      4:25
    • The Signs and Stages of Conflict Escalation

      2:44
    • Strategies for Handling Conflict

      5:42
    • The De-escalation Process

      3:06
    • Conflict Handling Modes The Thomas Kilmann Model SkillShare

      5:41
    • Close: The Secret to Avoiding Conflict

      3:12

About This Class

3180e999

A Practical Introduction to Workplace Conflict Management for Managers and Supervisors.

Conflict is an inevitable part of working life. And it's not always bad.

But,often, it is. It can be stressful, harm productivity, spoil working relationships, and lead to damaging behaviors.

And, if you have any level of responsibility as a team leader, supervisor, or manager, fixing it may well be down to you.

So you need the tools to deal with conflict at work.
And this course will give you them.

More than that, you'll learn how and why conflict arises, and how to minimize it before it takes hold.

Here are the main topics you'll cover:

  • The sources of conflict
  • How to listen
  • The effect of personalities on conflict
  • The ways people resist imposed ideas
  • The signs and stages of conflict escalation
  • The steps for de-escalating conflict
  • Strategies for resolving conflict
  • Five ways to handle conflict 
  • How to recover a broken (workplace) relationship

Prior Experience
The only prior experience you need is daily life. If you’ve been a hermit or in long-term peaceful coexistence with all your fellow human beings, you won’t need this course.

However, the people who may find this most valuable are those who experience conflict in the workplace, and especially those in supervisory or management roles. 

Your Tutor
Your tutor is Dr. Mike Clayton. As a senior manager at international consulting firm, Deloitte, Mike had to deal with conflict among staff, and with clients, and even among clients. But more important, as a senior representative of his firm and a program leader, he needed to avoid escalation of conflict.

Now, as a trainer and facilitator, he has been applying what he learned and teaching it to others. This course represents 15 years' experience of what tools students find most helpful, and 25 years experience in business, managing conflicts large and small.

We have you covered
However, it's not all been plain sailing. Three times in 25 years, Mike has had to use his own 'Breakdown Routine' to the breakdown of a professional relationship. Three times it worked. And managers and leaders he has coached have used it with equal success.

So, you see, we have you covered. This course will give you the tools to:

  • Prevent conflict
  • Reduce and reverse its escalation
  • Handle full blown conflict
  • and... recover from the effects of a conflict-induced relationship breakdown.

6

Students

--

Projects

0

Reviews (0)

Mike Clayton

Business Speaker and Author

Hello, I'm Mike.

I'm a business trainer, consultant, author and speaker. Over the last 15 years, I have trained many thousands of supervisors, managers, leaders, and professionals.

Since 2002, I've been helping professionals, managers and leaders to excel in their roles with management, leadership, and personal effectiveness training.

I have written over a dozen books for major publishers like Wiley, Macmillan and Pearson, including: Powerhouse, How to Manage a Great Proj...

See full profile