Customer Service Mastery: Delight Every Customer | Chris Croft | Skillshare

Customer Service Mastery: Delight Every Customer

Chris Croft, International Coach

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38 Lessons (2h 12m)
    • 1. What to Expect

      1:32
    • 2. What is Customer Service?

      0:28
    • 3. Stand out from competitors

      3:38
    • 4. Is it a Basic or a Delight?

      6:33
    • 5. The Ten things to NEVER fail on

      10:00
    • 6. Thirty Ways to Generate Ideas

      1:10
    • 7. Idea 1 - It's Easy to Give

      4:25
    • 8. Idea 2 - Unrequested Perks

      3:34
    • 9. Idea 3 - Creative Swiping

      4:07
    • 10. Idea 4 - The Worst Company Ever

      2:57
    • 11. Idea 5 - Watch and Learn

      4:39
    • 12. Idea 6 - Invite the Queen for Tea

      3:07
    • 13. Idea 7 - Life In Their Shoes

      5:33
    • 14. Idea 8 - Be A Rule Breaker

      4:10
    • 15. Idea 9 - Staying Alert for Opportunities

      2:48
    • 16. Idea 10 - It's a Personal Relationship

      3:37
    • 17. Idea 11 - Why to Welcome Returns/Refunds

      3:22
    • 18. Idea 12 - Ask Others

      2:45
    • 19. Idea 13 - Getting Tech Savvy

      5:10
    • 20. Idea 14 - Above Expectations

      4:40
    • 21. Idea 15 - Just Doing the Basics

      2:56
    • 22. Take a Moment

      1:06
    • 23. Idea 16 - MMFI

      2:53
    • 24. Idea 17 - Every Contact Point

      1:09
    • 25. Idea 18 - Which Communication Method

      2:28
    • 26. Idea 19 - Be Better than Competitors

      3:49
    • 27. Idea 20 - Is Marketing Customer Care?

      5:30
    • 28. Idea 21 - Avoid Perceived Indifference

      4:03
    • 29. Idea 22 - Be Flexible

      4:01
    • 30. Idea 23 - Life Should be Fun!

      3:39
    • 31. Idea 24 - Fast or Slow?

      4:37
    • 32. Idea 25 - Personalisation

      2:39
    • 33. Idea 26 - How Good is Your Memory?

      2:26
    • 34. Idea 27 - I Promise

      2:02
    • 35. Idea 28 - Keep in Touch

      2:05
    • 36. Idea 29 - Which Personality Type?

      2:47
    • 37. Idea 30 - Where to Invest

      4:16
    • 38. Congratulations

      1:43

About This Class

Customer Service: Delight Your Customers with Customer Care

Master Customer Service - delight your customers using great customer care and benefit from lifelong loyalty and referrals

Do your customers LOVE you? Do they rave to their friends about what a great company you are? Would they ever consider switching to a competitor? Do they always leave your premises happy and well cared for? You might think this is a faraway dream, too expensive to achieve, or simply impossible for a product/business like yours….But guess what - it’s not! Customer Service can make all of those goals come true, and doesn’t need to cost you anything except creativity and passion. 

Amazingly there are almost no official theories, tools or frameworks out there talking about Customer Care. For me it’s one of the most powerful and underestimated marketing, sales and leadership areas. So, I have created a step by step course you can use to come up with original, cost effective and unique ways to delight every customer and have them coming back to you time after time. Imagine if all your customers became repeat clients, and referred you to others many times over? You could fire your whole sales and marketing team! In my experience most employees genuinely want to do a good job and make customers happy, but often don’t have the tools or empowerment to make it a reality. This course fixes that with simple, tried and tested ideas that have been working for decades. 

Over my 20 year management coaching career I've seen thousands of businesses... and I've pinpointed all the ways they could improve their customer service! The challenge with Customer Service is you need to be constantly ahead of your competitors and offering something unique and special to delight the customer. I've built this course around that for you. If you don't already have fresh Customer Service ideas popping up on a daily basis I’d highly recommend taking this course. It will allow you to build a loyal fanbase of customers who would never dream of spending their money elsewhere... and that could multiply your revenues many times over!

Chris Croft is an international speaker, and widely published author, who's been teaching Customer Service to companies for over 20 years. He's taught all over the world, as well as online, and has an entertaining and practical teaching style. This course is guaranteed to keep you engaged and amused, and teach you life changing skills for home and work.

The course overview includes:

  • Thirty unique ways to create Customer Care delights

  • Provide incredible service even with zero industry experience

  • Motivate your employees to go over and above

  • Highlight missed opportunities to delight customers

  • Turn every customer into a lifelong fan

  • Benefit from repeat sales, upselling and referrals

  • And as always it's 100% practical, and with no technical jargon. 

  • And lots lots more!

By becoming great at Customer Service, not only will you benefit from customers never switching to a competitor, you'll also have made your company thousands in referral and repeat sales!

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Chris Croft

International Coach

Chris Croft is one of the UK's leading trainers and provides a wide variety of courses designed to involve, inspire and motivate people of all levels. To date Chris has trained some 87,000 people and enjoys a 94% rate of repeat business. Chris is also a successful author, with his first book 'Time Management' published in 1996 to wide acclaim and has since been followed by fourteen others. His tip of the month email goes out regularly to over 10,000 people. 

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