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5 Videos (1h 3m)
    • Chapter 1 Video

    • Chapter 2 Video CSE AR Course HB

    • Chapter 3 Video HB

    • Customer Journey CH4 HB

    • Chapter 5 CSE AR HB


About This Class

This class covers the Customer Service Excellence standard or framework and in particular the process of annual audits or reviews.  

Taught in a 'Can Do' style and delivered by an expert in the field it really does increase your confidence levels and expertise.






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Robert Sullivan

International Coach, Educator and Entrepreneur

Robert Sullivan has in excess of 30 peer-reviewed publication in the Business and Management field and has taught e-learning and distance learning globally since 1995.

He has worked with the UK Prime Minister, Cabinet Ministers and very Senior Officials globally.

He is an international educator, coach and entrepreneur with many years of experience of 'Putting Theory Into Practice'.

The feedback from his teaching is exceptional and he is well networked and respected being ...

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Business Management