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5 Videos (1h 3m)
    • Chapter 1 Video

    • Chapter 2 Video CSE AR Course HB

    • Chapter 3 Video HB

    • Customer Journey CH4 HB

    • Chapter 5 CSE AR HB


About This Class

This class covers the Customer Service Excellence standard or framework and in particular the process of annual audits or reviews.  

Taught in a 'Can Do' style and delivered by an expert in the field it really does increase your confidence levels and expertise.






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Robert Sullivan

International Coach, Educator and Entrepreneur

Robert Sullivan has in excess of 30 peer-reviewed publication in the Business and Management field and has taught e-learning and distance learning globally since 1995.

He has worked with the UK Prime Minister, Cabinet Ministers and very Senior Officials globally.

He is an international educator, coach and entrepreneur with many years of experience of 'Putting Theory Into Practice'.

The feedback from his teaching is exceptional and he is well networked and respected being in the top 1% of members of LinkedIn, with over 52,000 Twitter Followers and a massive Facebook following.

His career is both diverse and highly successful having worked in Business, Academia, Entrepreneurship, Social Care and having a successful career in the Civil Service. 

With an MA from the Russell Group (The UK's Ivy League) - University of Glasgow - an MBA from Keele University and numerous Diplomas from the Royal Military College of Science he has an exceptional academic background.

Sullivan has taught at a large number of international Business Schools including at; The University of Strathclyde Graduate Business School, Hong Kong University, The Open University Business School, University of Leicester, University of South Carolina, University of the West of Scotland, School of African and Oriental Studies (London University), Liverpool University and Barcelona University.

He has taught for a number of Professional Bodies including the Chartered Institute of Public Finance and Accounting, The Royal College of Nursing, the Charted Institute of Banking, The Institute of Chartered Accountants in England and Wales, the Institute of Chartered Accountants and the Law Society of Scotland.

He enjoys using his skills and experience in a range of fields to help you succeed,

To contact him directly email: [email protected]

Business Management