Play Speed
  • 0.5x
  • 1x (Normal)
  • 1.25x
  • 1.5x
  • 2x
7 Videos (26m)
    • Are You Being Served Intro

      1:41
    • Are You Being Served Step 1

      5:17
    • Are You Being Served Step 2

      4:50
    • Are You Being Served Step 3

      2:53
    • Are You Being Served Step 4

      3:48
    • Are You Being Served Step 5

      4:37
    • Are You Being Served Summary

      3:02

About This Class

6625a845

Customer service is something we all experience on a regular basis. In fact, every time we go into a store, shop online, travel to work/college or take part in activities outside of our home (like the gym) we experience customer service. Sometimes it hits the mark and we have an excellent experience but all too often the experience is either mediocre or non-existent.

In business customer service is key. The customer may not always be right but they need to feel like they are because if they feel undervalued, unloved or uncared for, they will go find another business to deal with. And here’s the thing:

No customers = No Business!

In this bite size course, we are going to look at a number of things a business owner or customer service professional needs to be aware of in order to keep customers coming back, time and time again.

  • Introduction – overview of the steps being covered
  • Attitude comes first! No matter how great your product or service, if the attitude it’s delivered with stinks, you probably won’t make the sale!
  • Facts & Stats Quiz – what you need to know about the impact of good & bad customer service
  • Customer Service Standards – Why every business needs them
  • What customers want to hear – can do versus can’t do
  • Making A Good Impression - Verbal, Vocal & Visual and the impact of body language on our messages
  • Summary – key points to remember

9

Students

--

Project

Yvonne Bignall

Personal Development Educator, Best-Selling Author

Yvonne Bignall, award-winning personal development educator and life motivator for both lifestyle and business, is the founder of YvonneB Limited, an outlet for her motivational & inspirational work, which she has based on her 7F Principles: be fit, be fearless, create freedom, pay it forward, enjoy friends and family, have fun, and have faith. All of these principles are aimed at one goal, the one goal that Yvonne sees as integral to all other goals worth achieving: Confidence. If you have confidence, you can create the life you want. And the good news is confidence can be built! Yvonne believes in, lives by and teaches the power of building confidence to others each and every day.

For 22 years, she worked in the health, leisure, and well-being industry, gradually acquiring the wisdom needed to effect change in people the way that she does. As someone who believes that learning never ends, she has taken up the studies of social psychology, positive psychology, leadership skills, and MAPP for business growth. Of her numerous accomplishments, she is particularly proud of her finish in the 2015 London Marathon and her numerous successes in the fitness figure world. She has been awarded for her standard of training by a leading UK based global training company and also for her commitment to business start-ups winning “The Best Hobby to Business Support” award 2014.

Yvonne is also the Co-Founder of Love Entrepreneurs, a unique business network helping businesses solve their most challenging issues. With her business partner, Eleri Cosslett, Love Entrepreneurs is championing start-ups and early years businesses where ordinary people are building EXTRA-ordinary businesses.

Yvonne believes that you don’t really know what you’re potential is until you have to do something; until you have challenges to overcome or goals to achieve’. Yvonne lives life one day at a time and to the full, sharing her experiences and those of her clients to inspire others to push the boundaries of their comfort zone.

Final thought… Don’t get comfortable, get moving. Find your passion, create your dream and live the life you were gifted to live.

Check out Yvonne's Best Selling Book: Suck It Up Or Change... If You Want A Better Life You Create It

Subscribe to YvonneB YouTube Channel

YvonneB