Customer Experience Academy from ReviewTrackers | Justin Wolta | Skillshare

Customer Experience Academy from ReviewTrackers

Justin Wolta

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17 Videos (1h 24m)
    • 101 | Section 1. Customer Experience Management

      7:20
    • 101 | Section 2. Finding and Nurturing Brand Advocates

      5:04
    • 101 | Section 3. Advocacy Strategies

      7:03
    • 201 | Section 1. Why Build Customer Loyalty?

      9:53
    • 201 | Section 2. Listening to Customers Online

      7:08
    • 201 | Section 3. Respond to Reviews

      5:04
    • 301 | Section 1. Net Promoter Score

      3:02
    • 301 | Section 2. Why NPS?

      3:57
    • 301 | Section 3. How to Measure your NPS

      2:31
    • 301 | Section 4. Other Loyalty Metrics

      1:43
    • 401 | Section 1. Understanding Customer Feedback

      4:10
    • 401 | Section 1, Part 2. No More Structured Feedback

      6:11
    • 401 | Section 2. Improve the Business

      5:04
    • 401 | Section 3. Obtaining Customer Reviews

      2:45
    • 501 | Section 1. How Customers Find Your Business

      5:36
    • 501 | Section 2. The Impact on Brand Reputation

      4:34
    • 501 | Section 3. What Your Customers Say Online Impacts What Potential Customers Think

      3:00

About This Class

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Join ReviewTrackers' customer experience team as we talk about what your business can do to improve customer experience, quantify CX with metrics, and improve your word-of-mouth marketing. 

This class is an overview of all things customer experience, online reviews, and customer feedback. Our videos will cover: 

  • The impact of customer experience on your brand reputation. 
  • How to connect with brand advocates.
  • How to build customer loyalty. 
  • Making sense of loyalty metrics like NPS.
  • How to respond to customer reviews.

Why does customer experience matter? According to Gartner, CX innovations account for half of product investments. Customer-focused companies are more profitable. And customer experience is a key differentiator among brands. Don't believe us? Ask Apple, Southwest Airlines, and Chick-Fil-A — all companies that have overtaken the leaders in their markets simply by focusing on the customer.

Want to be customer-focused? Make it official by taking this course.

______________________

ReviewTrackers is an award-winning customer feedback software company that provides data and technology for tens of thousands businesses looking to monitor their reviews, manage their business reputation, and drive insights into their customers feedback. The company is headquartered in Chicago.

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