Cultural Diversity Sensitivity Training For Trainers - Part Two | Rosanna Montoute | Skillshare

Cultural Diversity Sensitivity Training For Trainers - Part Two

Rosanna Montoute, Training As A Service

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3 Videos (12m)
    • Cultural Diversity Training - Planning & Requirements

    • Cultural Diversity Training - Planning The Event

    • Cultural Training Diversity Collecting The Requirements


About This Class


In part two of the course, we will identify everything you need to know, have and think about to host and facilitate a successful cultural diversity sensitivity training.

  • Giving your event an appropriate title
  • The objective of the training event
  • The Target audience
  • Schedule and timetable
  • Types of activities
  • Seminar
  • Learning outcomes
  • Assessment
  • Evaluation
  • Checklist
  • Recap

Lesson One: Title

The title will set the stage for the rest of the planning aspects of the event.

Possible titles can be:

  •   Diversity in the Work Place
  •   Respecting Diversity
  •   Embracing Diversity
  •   Valuing Diversity
  • Understanding Diversity

Lesson Two: Objective

Ask the question, what is the objective or purpose of this training?

So, Determine the objectives of the training.

Here are a few examples:

  •   Resolve and manage inter-cultural conflicts
  •   Improve inter-personal relationships
  •   Improve inter-generational communication

Lesson Three: Target Audience

Next question: Who will be your target audience, that is who is the training for? Is the training for:

  • C-Level executives
  • Business owners: Large, midsize, small
  • Students: Primary, secondary, postsecondary
  • Professionals & Non Professionals
  • People who work in a multi-cultural environment
  • •People who serve in multi-cultural communities
  • People who work in a Healthcare facility etc.

You need to know who your target audience is in order to tailor the training according to the needs of target audience.

Lesson Four: Duration - Schedule

Next on the list. Deciding on the Duration of the entire training event. The duration will most likely be subject to the number of participants. If your are planning on having small classes of 5 participants per session 3 hours might be sufficient; contrary to 15 participants per session which may call for a full day of training……

Ask, based on the number of participants will the training be delivered in

  • 1 full day?
  • Half a day? Or 3 hours
  • Or Split into 2 half days?

Lesson Five: Timetable

The timetable will outline how much time will be assigned to each segment of the training

Therefore, prepare a schedule of activities


Introduction – allocate 5 minutes to go through the introduction

Ice-breaker – 15 minutes

15 minutes for Coffee, bio-breaks

Lunch can be for 1  or 2 hours

Questions: before, after or during segments (how much time will be allocated for question period)

Evaluation – 20 - 30 minutes

Also, allow leeway for time over lapses

Diversity training centers around inter-personal relationships…interacting, dialoguing and observing others.

Training approach will be: Experiential Learning – that is learning by doing through role play, dialogue, group discussions, brainstorming ideas etc…..

What type of activities can you offer in order to facilitate the learning and behavioral change process during a cultural diversity sensitivity training?

There are two types of activities to consider for a training of this kind:

One. Ice-breakers –  this activity is To get the participants raved up and takes place at the beginning of the training event

And two Awareness Activities: It is important to know the goals of the awareness activities and select your activities accordingly.

For Example :

  •   Change attitude: how to perceive people who do things differently
  • Change behavior: how to approach or interact with people who has a different point of view
  • Create awareness around a particular aspect of diversity
  • Draw attention: to aspects of diversity

Keep the above examples in mind when selecting activities for this type of training.

Group Project – Seminars Presentation of Projects

Seminars are another type of activities that is done in groups. This activity is project-based and fosters a great deal of interactivity, listening and communication skills. Participants are to form small groups of no more than 8 and select a topic on which to base the project. They are to discuss, plan, design and present their project to the other groups

Examples of possible topics for group projects include

  • Good and bad job interview practices of minorities
  • Why women and other minorities are not getting promoted and how to improve or change this mindset
  • Inter-generational communication
  • Onboarding practices of gays, lesbians, transgender and bisexual employees
  • Interpreting non-verbal messages from cultural minorities
  • Bridging the age or inter-generational gap
  • Define inclusion and exclusion
  • Define words such as: racial stereotype, race, gender bias, discrimination, prejudice, equality, social-injustice, socio-economic status, ethnicity, ageism, disabilities, sexual orientation, bigotry
  • Participants can also come up with topics of their own.

Learning Outcomes 

That is: What the participants going to take away from the training

What are they going to think about, become aware of

apply in their daily lives


  • Change behavior towards people who are different?
  • Identify the places, things, and people that make up diversity?
  • Identify the primary and secondary dimensions of diversity
  • Interact more effectively with people from different cultural backgrounds

These are some examples of learning outcomes. Therefore, Think carefully about what specifically you want the participants to take away from the training?

Self Assessment through reflection

This is an opportunity for the participants to Talk about their experiences with cultural diversity related issues

Have participants talk about their feelings, by engaging in a discussion about their Initial reaction

Or perhaps, how the activity or activities made them feel?

How are they currently handling cultural diversity related issues

Have them think about and share what they will do differently from this moment on based on what they learned in the training….

Or perhaps write a reflection paper about their learning experience  


Why evaluate the training? You evaluate the training To check the quality of the training process and determine it effectiveness, Look for aspects that worked well, what could be changed and improved upon and also assess whether or not the training objectives were met

How will you assess the training?

One example is the 3 + 1 Feedback model

This is where you will ask the participants for Three positives and one thing that could be improved about the training.

Another evaluation option is to Ask a series of open ended, closed ended or mixed questions

It is a good idea to Have the participants complete the training evaluation in the training room right after the seminar in order to collect the evaluation from all the participants

Follow The Plan – Prepare a Checklist

Last but not least on your list of requirements is a checklist

Have a checklist that includes everything you will need before, during and after the training such as:

  • Presentation slides
  • Desktop Computer or mobile device
  • Projector and projector screen or whiteboard

Also, the Things to check before the training starts:

  • Training room is booked and ready
  • Equipment; projector, PC or mobile device are functioning
  • Presentation slides are completed and saved on computer or other storage devices
  • Handouts and other materials are printed, sorted and ready to distribute
  • Microphones are working
  • Chairs are arranged in a wide circle
  • Lighting on/off switches are located
  • Location of restrooms if the participants are not familiar with the area
  • These are just a few ideas to consider adding to your checklist





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Rosanna Montoute

Training As A Service

My Name is Rosanna Montoute.

I reside in the charming city of Montreal, Quebec, Canada. I am an Adult Educator, Applications Trainer and Media Publisher. I have been working in the virtual environment for 10+ years; Over the past three years, my primary focus have been teaching social media management at a community college, as well as creating and publishing online courses. My academic background includes: Adult Education, College & University Teaching, Educational Technology, Google ...

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