Cultural Diversity Sensitivity Training For Trainers - Part Three | Rosanna Montoute | Skillshare

Cultural Diversity Sensitivity Training For Trainers - Part Three

Rosanna Montoute, Training As A Service

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7 Videos (15m)
    • Cultural Diversity Training - Faciliting The Training

    • Cultural Diversity Training - The Introduction & Icebreaker

    • Cultural Diversity Training - Facilitator`s debriefing

    • Cultural Diversity Training - Perception & Confirmation Bias?

    • Cultural Diversity Training - Awareness Activities

    • Cultural Diversity Training - Course Evaluation

    • Cultural Diversity Training - The Conclusion


About This Class


In part three you will learn how to facilitate the training event. Prior to the start of the training, it is extremely important to be well prepared to ensure that nothing gets left out that could potentially delay or disrupt the flow of the training event.

Have the checklist that you prepared during the planning phase ready. The checklist as I mentioned in the previous lesson will include everything you will need before, during and after the training Let us go over what to include in the checklist one more time

  • Presentation slides
  • Desktop Computer or mobile device
  • Projector and projector screen or whiteboard

Important Additional Things to check and verify at least one hour before the training starts:

  • Training room is booked and ready
  • Equipment; projector, PC or mobile device are functioning
  • Presentation slides are completed and saved on computer or other storage devices
  • Handouts and other materials are printed, sorted and ready to distribute
  • Microphones are working
  • Chairs are arranged in a wide circle due to the nature of the training
  • Know where Lighting on/off switches are located and functioning
  • Direction to restrooms just in case the participants are not familiar with the area
  • These are just a few ideas to consider adding to your checklist

Lesson One: The Ice-Breaker

Following the introduction is the Ice-Breaker activity

The purpose of the ice-breaker is to warm up and draw the attention of the participants

it will also be an activity that is centered around or relates to cultural diversity

Ensure that the ice-breaker is a fun activity to get participants raved up and in a good frame of mind… for the duration of the training.

Another critical aspect of an event of this nature is to understand that this can be very emotional for some participants.

Therefore the facilitator or facilitators will:

A.Create a safe and supportive environment that will encourage participants to open up and tell their stories without fear or judgment.

B.The facilitator or facilitators are to Set norms

A.Not talking all at once

B.Not talking over each other

C.Emphasize the need to respect each other’s perspective and opinion

Conflict resolution and management

It is normal for conflict to arise when people are in groups therefore it is important to be armed with strategies for diffusing conflicts that result in a win-win for all parties

Lesson Two: Prior knowledge Activation

Following the Ice-Breaker, and participants are seated you will ask a few questions to check the participants' prior knowledge of cultural diversity.

Put the participants at ease by informing them that there are no right or wrong answers….

Possible Questions you can ask to generate responses can be what they know, heard, aware of, and/or have been told about cultural diversity…

Each participant will draw on their own unique experience; therefore, listen but do not give answers or advice to the participant(s). 

Lesson Three: Debriefing - Facilitator(s)

During this session, the Facilitator or facilitators will share  their experiences with cultural diversity

And making it a point to include their own biases, prejudices, and stereotypes

What helped shape or influence your own perspective(s) about cultural diversity. For example, a book that you read, a personal experience, a movie that you watched…

Explain Ways that people learn about the diversity of others through the media: television, newspapers, magazines, movies, literature etc. these also provide strong imagery that is pervasive and frequently unchallenged.

The first impressions we make about others based on their skin color, physical appearance, and perceived nationality

The importance of Checking for perception & confirmation bias

Provide definition and explain the impact of perception and confirmation bias on aspects of diversity

The vocabulary used to categorize diversity including the following terms: culture, ethnicity, gender, race, class, sexual orientation, religion, physical/mental abilities, and age.

All these are critically important for the facilitator to share with the participants to enhance their learning…

Lesson Four: Perception Bias

Perception Bias plays a negative role in the area of Cultural Diversity

What is Perception Bias?

Perception bias is the Systematic error in perceiving others. Perceptual bias can be quite damaging to people who are perceived as different in society

HERE ARE Some The negative influence of perception Bias – Passing judgment on people and situations based on just a single or a few characteristics

Stereotyping – forming quick opinion

Inferences – conclusion is drawn from little or no evidence


An over-reliance on perception is not a constructive way to deal with any situation

Confirmation Bias

What is Confirmation Bias?

Interpreting and recalling information in a way that confirms one's preexisting beliefs

A mindset that impedes and pollutes effective decision-making

Can also distort evidence and disconfirm our viewpoint and perception

For example, a customer from a minority group enters a store and the store clerk automatically thinks that the customer is in there to take items without paying for them. And proceed to follow the customer throughout the store.

How to Combat issues of confirmation bias?

  • Seek dis-confirming information and evidence
  • Vigorously present disconfirming evidence
  • Play devil’s advocate
  • Gather allies to help challenge confirmation bias

It is critically important for the facilitator or facilitators to discuss perception and confirmation bias with the participants as addressing these biases is the key to understanding, valuing, respecting and embracing diversity.

Lesson Five: Group Activities
After a short break, it is now time to Introduce the group activities….

The group activities take place after the facilitators’ input…which will help give the participants a good understanding of cultural diversity and thoughts and behaviors that can help or impede our position on cultural diversity……

Groups activities will be projected based and can be in the form of role play, discussion-based or a mix.

Ask the participants to form groups the number of groups will depend on the number of participants. Groups should not be larger than 8 participants.

Each group will be assigned a unique activity chosen from the list of topics or brainstorm their own

Prior to beginning, groups are to establish norms for their respective groups and observe these norms throughout the group activities……

Give instructions to the participants, the roles, duration, requirements and all the details about carrying out the activity or activities and how the activities will close.

As the facilitator or facilitators, be prepared to answer questions, clarify concepts,  and guide the participants, make sure all participants are fulling engaged and participating in the activities

Move around from group to group to observe but not contribute to the groups’ discussion. Look out for participants who are sub-grouping, disrupting or checking their mobile devices

Respectfully, ask participants to step out of the room to text or chat on their devices

If you are co-facilitating, know in advance who will be doing what or who will be taking care of different aspects of the activities such as making sure that participants are not tuned out, isolated or withdrawn from activities, ensure that each participant gets to say, share or do something…

Group Seminar

The Group Seminar is a great way to work through and positively reinforce concepts of cultural diversity by helping to change previously held beliefs about cultural diversity and replacing them with new ones

Each group will display and present their project to the other groups. They will explain why they chose this topic and what learning or insights the gained while working on the project. 

They will also share any preconceived ideas they may have on the dimensions of cultural diversity and how their perspective have changed or enhanced.


Following a short break the participants will disband from their groups and sit in a wide circle.

The facilitator will open the floor and ask each participant tell a short narrative or story intended to help surface their own aspects of diversity.

After each participant have told their narrative

The facilitator may ask the participants further questions such as: What impact did telling your own story have on you?

What impact did hearing others’ stories have on you?

What value, beliefs, assumptions did you hold that were challenged by hearing these stories?

What did you learn about yourself in the process?

Such questions will help promote reflections and understanding and hopefully inspire change in thoughts and behavior….





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Rosanna Montoute

Training As A Service

My Name is Rosanna Montoute.

I reside in the charming city of Montreal, Quebec, Canada. I am an Adult Educator, Applications Trainer and Media Publisher. I have been working in the virtual environment for 10+ years; Over the past three years, my primary focus have been teaching social media management at a community college, as well as creating and publishing online courses. My academic background includes: Adult Education, College & University Teaching, Educational Technology, Google ...

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