Crucial Conversations: Tools for Talking When Stakes are High

Joseph Grenny, Leadership researcher, speaker and author

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6 Lessons (34m)
    • 1. Introduction

      4:50
    • 2. Why We Don't Speak Up

      3:41
    • 3. Master My Stories—Part 1

      5:56
    • 4. Master My Stories—Part 2

      4:10
    • 5. Choose the Right Conversation

      6:54
    • 6. Make it Safe

      7:59
25 students are watching this class

About This Class

Learn how to dramatically improve your ability to have crucial conversations in your personal and professional life. In this 30-minute class, best-selling author Joseph Grenny shares insights from 30 years of research watching crucial conversations around the world.

You’ll learn to:

  • identify the conversations that are holding you back from the results you want.
  • talk about the right issue to avoid "déjà vu dialogue."
  • get your emotions in check before you open your mouth.
  • create enough safety to talk with almost anyone about almost anything.

This class is perfect for professionals at any level and anyone who has tough conversations with other humans.

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Additional Resources and Next Steps

  • Crucial Skills Newsletter weekly tips: Continue to improve by taking advantage of weekly tips delivered straight to your inbox. Each week my fellow authors and I answer your questions, share tips, and provide advice on mastering crucial conversations.  Get the Newsletter
  • Attend a full Crucial Conversations course: this mini series covered a small portion of the entire skill set that you can learn and use. Learn More About the Training
  • Crucial Conversations book: read the New York Times best-selling book that has sold over 3 million copies. Get the Book