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Crucial Conversations: Tools for Talking When Stakes are High

Joseph Grenny, Leadership researcher, speaker and author

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6 Videos (34m)
    • Introduction

    • Why We Don't Speak Up

    • Master My Stories—Part 1

    • Master My Stories—Part 2

    • Choose the Right Conversation

    • Make it Safe


About This Class

Learn how to dramatically improve your ability to have crucial conversations in your personal and professional life. In this 30-minute class, best-selling author Joseph Grenny shares insights from 30 years of research watching crucial conversations around the world.

You’ll learn to:

  • identify the conversations that are holding you back from the results you want.
  • talk about the right issue to avoid "déjà vu dialogue."
  • get your emotions in check before you open your mouth.
  • create enough safety to talk with almost anyone about almost anything.

This class is perfect for professionals at any level and anyone who has tough conversations with other humans.


Additional Resources and Next Steps

  • Crucial Skills Newsletter weekly tips: Continue to improve by taking advantage of weekly tips delivered straight to your inbox. Each week my fellow authors and I answer your questions, share tips, and provide advice on mastering crucial conversations.  Get the Newsletter
  • Attend a full Crucial Conversations course: this mini series covered a small portion of the entire skill set that you can learn and use. Learn More About the Training
  • Crucial Conversations book: read the New York Times best-selling book that has sold over 3 million copies. Get the Book

207 of 208 students recommendSee All

Very cool & quick breakdown of how to reframe every conversation you have, not just conflicts!
Such an eye opener and hence helpful for all situations.
Really insightful! I can put these concepts in practice everyday to become a better communicator in general. Thanks so much for this class!
Brigitta Nagy

Production Artist / Illustrator





Joseph Grenny

Leadership researcher, speaker and author

The most interesting questions in the world to me have to do human beings: Why we do what we do? How we can help ourselves and others change? Human behavior is endlessly fascinating to me. So, for the last 30 years, I've been trying to help people use good social science research to change their lives and companies for the better.

Through thousands of hours of research, one thing I've found is that one of the moments of greatest impact on our results and relationships are the moments w...

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