Create and deliver a really interactive and engaging online or face to face training session. | Tom Dunman | Skillshare

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Create and deliver a really interactive and engaging online or face to face training session.

teacher avatar Tom Dunman

Watch this class and thousands more

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Taught by industry leaders & working professionals
Topics include illustration, design, photography, and more

Watch this class and thousands more

Get unlimited access to every class
Taught by industry leaders & working professionals
Topics include illustration, design, photography, and more

Lessons in This Class

13 Lessons (52m)
    • 1. Introduction

      1:07
    • 2. Lesson 1 - Use a tried and tested "ice-breaker"

      4:33
    • 3. Lesson 2 - Set the scene for the day in a super engaging way

      9:31
    • 4. Lesson 3 - Introduce some fun competition and rivalry

      3:00
    • 5. Lesson 4 - Introduce a quiz

      6:07
    • 6. Lesson 5 - Introduce learning into the fun competition and rivalry

      3:39
    • 7. Lesson 6 - Make the sharing of information interactive and interesting

      3:30
    • 8. Lesson 7 - Keep everyone on their toes and working with different people

      3:27
    • 9. Lesson 8 - Be confident with all the new themes

      3:18
    • 10. Lesson 9 - The 1 - 20 game

      4:53
    • 11. Lesson 10 - Making sure everyone leaves motivated

      3:33
    • 12. Lesson 11 - Have fun with mobile devices (If appropriate)

      2:56
    • 13. Project Plan Putting everything into play

      2:41
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About This Class

Put simply - These lessons will help those who deliver any kind of training course (or run team meetings) achieve huge engagement from their learners, without the need to spend hours redesigning their training courses through short, relevant, bite-sized lessons, featuring tips and techniques, based on real-life examples, that are easy to apply and deliver results.

What you have here is a wealth of insider, tools, and techniques delivered by a professional trainer who regularly uses these very same approaches when designing and delivering training sessions to some of the worlds largest brands and has done for over 20 yrs.  

The lessons here outline exactly what I repeatedly build into my own training sessions, turning dry subjects or days worth of activities into interactive and engaging learning experiences. (including where appropriate when delivering online - Zoom, Teams, Adobe Connect, Webex).

I can say with confidence these lessons will give you the edge over other facilitators.  The reason I say that, is because I've applied all the themes here when running sessions to literally thousands of people, hundreds of times and I'm consistently asked back to deliver more - so the content must be working, which means it will for you too.

I've also created pdf's that build on the themes I share to provide additional clarity where appropriate.

By far the most consistent language used to describe my delivery style is "engaging" which I put down to using what I share here to liven up the content being explored, thereby making things memorable which in turn enhances the learning.  The added bonus to all this - It makes the session you're delivering even more fun for you too.

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Tom Dunman

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Transcripts

1. Introduction: Hi, I'm Tom. Thanks so much for taking time out to watch this session. Let me just quickly address the fact that I'm wearing this cap on my head. I'm filming is right in the middle of the coronavirus lockdown and adult haircut in eight weeks. So Morsi session or belt gonna be sharing with you hints, tips, tricks, techniques to be able to turn a training session that perhaps you've been tasked with creating from being something that's potentially dry and little bit blend into something really fun and engaging. And a reason I can say that with a reasonable amount of confidence is I've worked as a corporate learning and development freelance trainer for Van about 20 odd years. And I've worked with some really big global brands. They sent me their course materials to deliver training on their behalf to their people. And actually at times between you and me, that material has been a little bit down. And I've used these tips and techniques, the examples I'm going to share with you to bring those sessions to life. And if I can do it, you can definitely do it. So let's just get straight into this. 2. Lesson 1 - Use a tried and tested "ice-breaker": So as we go through these sessions, please feel free to use whichever ones work for you. Quite clearly, whatever it is you are going to be facilitating. Some of these might be more appropriate than others, so you can use a judgment call on that. We're gonna stall with the icebreaker. No, I totally get that. You could go online and find a million a phase. I want to share the ones I use most often, the reason I use this particular one is because very little preparation and it gets everybody engaged and talking to one another really, really quickly. Now, there's gonna be a couple of different sessions. You're going to be a part of. It might be that you're amongst a group of strangers you've never met before and individuals concerned each other before. Or it could be that it's a group where people are familiar with one another. This works for either session because I actually, despite us thinking that we know an awful lot about each other, very often, there's all sorts of things that people have got going on in their lives that actually they've never shared at all. And this is a great opportunity as neu SpriteKit balance of light allow people to share some really quite interesting stuff about themselves and allows you to be able to create a little bit of conversation and discussion about these things. And of course, people love talking about themselves. And so this will give an opportunity for people just to loosen up a little bit. So the activity on a US as an ice breaker is something unique about yourself. Tell me something unique about yourself. Now, very often when you present that to the group, there is almost a slight grown around us, nothing unique about me. And it's probably fair for you just to give a couple of examples, just to reassure people that you're not looking for anybody to share. Written a book that's changed the minds of 7 billion people on the planet. But just really quite easy stuff like maybe they won an award when their skull with a particularly proud of maybe they've generated a ton of money for a charity. Maybe they've climbed five Welsh hills all in the same day. It really doesn't matter. Something personal and it's something unique about. I'm now very often when you've got a group in front of you, you're going to want to know who they are and what they do, or at least get them to share that with other people. Let me just advise the very often, unless you make it really clear that you want the short version of who they are and what they do. You may get one or two people that give you their life history. Now, it all depends upon how much time you want to kill, but I would recommend that the way you go about presenting this, we paid. Okay. Click on I'm sure you're all familiar with that sort of thing as part of a training course. The way we start is if you can introduce who you are, what you do, short version, then something unique about yourself. And that's all you need to do. And the way they go. Now, one extra thing, you may have experienced this if you've been on a training course yourself. Sometimes when he further out to a group, one particular individual will start. And let's say, for example, there sitting in the corner just here, they will say who they are and what they do know shells share something unique about themselves and then the person sitting next to them, they'll go next. And then the person next to them, they'll go next and then the person next to them, they'll go next. And it's boots, kinda cold in the trade, creeping death. Now, if your group wants to do that, fantastic, but you can have a little bit of fun with this and simply say, right, however you want to introduce yourself and share what's unique about yourself, then I'm gonna throw it out to you guys and you can do in any way that you want to. You can be creative and random people could go and you can follow whoever you want to follow next. Or alternatively, you could do the creeping death and we could start here and slowly make our way around the room. And that's a fun way of being able to just create a little bit of engagement, a little bit of laughter around that kind of scenario. Guess what very often happens? You get the craving death behind. You. Give it a go. So there you go, the breaking the ice. It's a real simple one, requires very little prep and recreate a little bit of engagement and conversation. And I would recommend you ask plenty of questions as and when he came to be able to draw out some of the really fascinating stuff that very often you get. 3. Lesson 2 - Set the scene for the day in a super engaging way: So depending upon what type of session it is that you are delivering may, maybe it's a training course. May be you are facilitating some form of team meeting. Maybe it's a departmental get together. At times it might be appropriate to lay down some ground rules. Now, beginning any type of session with a group of people that you may or may not know and start using the word, right? Let me lay down the ground rules. Probably isn't gonna make you too many friends. And it's going to create this kind of weird parent-child dynamic, dynamic. But it can be appropriate to make sure that everybody's on a level playing field for everybody kind of knows what the rules and regulations are as part of your training session, but we need to make it kinda lighthearted. And what I introduce here is what is called Spiro S P E R O S sensitivity, P, participation, ie, experimentation, our responsibility and o, openness. And I'll just take you through each of these now and you can choose to introduce this. Should you wish to as part of one of your, as part of one of your sessions. And it can be introduced either by sticking onto a flip chart or maybe onto a PowerPoint presentation behind you. I wouldn't recommend you just talk it out loud because it could be slightly confusing. I'll let me just take you through each of these words and how I bring them to life. Because again, this is all about making it engaging and entertaining at the same time. Most also getting across quite an important message that allows people to fill the, okay, I feel comfortable within this environment and I'm able to express myself or have a voice as and when it's necessary. So the first one is sensitivity. And how do I bring this to life is to share that very often as part of training sessions, the is a time when the facilitator up the front is talking about stuff that maybe you don't fully understand, but everybody else around you is kind of nodding their head in agreement and it's making you feel particularly uncomfortable that on one word, if I put my hand up, not a question, it's gonna make me feel kind of like weird and, you know, I'm not getting this and everybody else is gonna make, I'm a fan of this in many ways with regards to introduce and sensitivity in this way. Guys, right? It's SEC report then obviously we are sensitive to one another. And I bet when you've been on 20 courses in the past, there have been times when you've been sitting there and the facilitator is at the front talking about stuff and everybody around you is nodding their head in agreement and you're thinking to yourself, I haven't got a clue what Tom was talking about. And yet, if you had the guts to put your hand up and say Tom might seriously, you've completely lost me. There'll be a collective sigh of relief around the room saying, oh my word, thank goodness. X asked that question because I haven't got a clue either. And that's how we introduce a sensitivity based and said better Farm. And it just makes everybody feel okay, that's cool. It doesn't matter if I put my hand up and ask question, cuz everybody now knows that actually, you know what? Let's respect one another and actually allow people to have to be able to ask questions that may or may not be silly to you, but aren't silly to them. P, participation. Now this is kinda think about it. How many times have you been on a session and had the thoughts going through your mind around, will there be role-play? Now? At times, there will be people who are, are yeah, I can't wait. I hope the recent role play on this training session, but there are laws obey a ton of people. But actually Hmm, you know what? I really hope there isn't roleplay and a participation piece of this particular introduction is around. Blank it out. Make people aware that there is going to be some role play or really show people that there isn't. And trust me, if there isn't, you probably get clicked a sigh of relief. And if there is then laid out, just reassure people as to how that is going to play out. Are they going to be recorded? Are people going to be watching them? Is it going to be in breakout rooms, just solely the seed layout, the stall, let people feel comfortable with regard to what's going to be expected of them over the course of the session. Now you can also, again, have a bit of fun with this. Even if there isn't wrong play, you could go along the lines of This is what I often do. You'll be delighted guys. The, there is absolutely no roleplay as part of this session. That said in her seriously, if there's any elements of today that you want to bring to life and you want to come up the front here and you want to do some form of interaction with other people and I'll get my phone out and stop filming you. I'm totally up for that as well. And so you can make it a little bit of fun of it, and therefore might have a bit of a laugh. E is for experimentation. And the experimentation PCA is the old training cliche around thinking outside of the box. And why do I bring this to life is introducing a fun activity co, code nine dot exercise. Now you better find this online, but I'll talk through it right now. Everyone will, will need a pen and a piece of paper for four days. And as an individual exercise, you need to be fairly explicit when you introduce investor to be glossing over one another's shoulders, Do you need a pen and a piece of paper? And the nine dots that you can see here, basically just ask somebody to find a blank piece of paper and recreate those nine dots, and then you give them the instructions. And the instructions are okay, individually excise, public over one another's shoulders. What I would like you to do please, is to score through all of the nine dots using four straight lines. Now you can crossover, align, but you can't go back over a line. And I'll document. You probably get us instructions a couple of times just to make sure everyone's completely clear and allow them just a minute or so to give it a go. Now there might be one or two people. Notice straight away is just a quite a common sort of exercise. And the weir times groups that just don't get it at all. That's fine. Don't dwell on this. Don't don't allow people to, you know, five minutes or so to get this. It's, it's just not necessarily, Again, it's just a bit of fun to get the point across. So when the time is complete, if somebody who's done it, that's fantastic. Then you can ask them to baby come up to the front here and show everybody else how I did it. Or if not, then you show everybody how to do it. And as you can see here, this is how it's completed. And the point you're making here is that what did you do to everybody else didn't do? And what you're probably get back is, oh, you thought outside the box and you can go. Hmm. Okay. Yeah, it's great. What box? Because of course that's just nine dots. And then you just bring it to life by simply saying, let whole experimentation piece. Yes, this is a bit of a training cliche thinking outside the box, but I would encourage you to challenge the thinking, to share your own insights and challenge one another with regards to the material that you're going to be covering today, open your minds. And that's the purpose of the experimentation, then responsibility. And again, it's that word that sometimes gets people's backs up a little bit in especially with your money, with adults as well. But the way that I bring this to life is to simply say, so when you woke up this morning and you rolled out of bed, hopefully you, you, you, you post the essay, are pulling. I get to go on some training. You didn't think, oh, I've got to go on some training today. And so the word responsible, maybe we can flip that word and to take charge. Here we are altogether for X number of hours together, take charge, make the most of the time that we've got together. And that's a nice, easy way of being able to bring responsibility pace to life. Openness, simply questions and answers. And all you're encouraging people to do here is to, again, getting involved and actually bring the session to life. Ultimately, you are there to facilitate and, and, and engage others and help with the learning. But the group that's in front of me will hopefully be able to bring everything to life with their own experiences. And the way I, I cover the openness pace is very much based around guys doo-wop. Actually, if you all completely remained silent and I just talk at you for the next couple of hours. I can probably get all the material done and dusted awaken all go home. However, you'll learn absolutely nothing at all and I won't get in trouble. So I encourage you, let's ask some questions. Let's challenge this stuff. Let's share your own experiences in your own insights. And it's really bring this session to life and you know what, we will have a blast. And that's it. That's the ground rules delivered. And you can choose to do that in any way you want to. These are the ways that I've done and I've done it a 101 times and nine times out of ten. It absolutely works. And absolutely as we continue on this journey and I continued to give some examples, we will have a blast. 4. Lesson 3 - Introduce some fun competition and rivalry: What can be a great introduction to your training session is the creation of teams. Now I would typically do this if the session I was delivering was more than one day law. Now, the benefits of doing this is that it distances the kind of the fun element from the learning element and that's not the safe one by with that learning elements needn't be fun. But there is this allows you to do by going through this process, is that when you come back from breaks, when you come back from lunch, rather than going straight into whatever in-depth learning the individuals are going to be getting through. You're able to just get the gray cells working by doing a fun element that enables everybody just to get in the right headspace before you get down with the rest of the day. So how do I go about doing this? What I normally do? And let's just say for argument's sake, we've got a number of table teams in front of us. It's very performative, even go into the meat of the day. And I would set this up by doing the following, is to simply say, okay guys, what I'd like you please to do in your table teams is to create a team name, a team logo, and a strap line there. Let me give you an example of what I'm looking for. So it could be that you are the dynamic foursome. You've got a stick of dynamite as your logo. And the extract line could be we are explosive. Okay, now, you can't use that one. Now. That would be fairly explicit because otherwise people will just gravitate towards the easiest thing to do. One other watch out when it comes to being able to set this up with your group. It's just to make sure that people keep it tasteful. Now I'm sure the grip your working with would never go off paste or do anything inappropriate. But just as a heads up of Thomas a few times and on the very rare occasion sometimes it does head in that direction. So just be mindful of that. And then you just need to give them a time check ten minutes to complete this, get it all done, and then we'll go around the room, see what everybody comes up with and when it's all done fantastic at them, pain gets him some flipchart paper half and create something. And then maybe if it's appropriate to have them share the reasoning why they came up with their team name and logo. Then once that's all done, again, if it's appropriate, stick the images around the room. If there's something you want to do, you also need to do then is just let everybody know that what you'll be doing. The purpose of that is to crack a little bit of competition, a little bit of rivalry as we go through the next couple of days is a prize at the end of day number 234, whatever it might be. And the more details about how that can win points for their team as you go through the training day, today and tomorrow, whatever. Give it a go. It works really, really well. And once again, you can spend as much time, as little time as you'd like on this, depending upon the time you've got as part of your training session. Good luck. 5. Lesson 4 - Introduce a quiz: Okay, so how do we introduce a little bit of competition and rivalry as part of your training day. So I'm going to assume right now that you have decided to create teams. And this really as an activity is simply based. Two is simply designed so that you can use it when you come back from a comfort break or after lunch just to get the Andres sells, working with people focused before you actually get into the meat of the day or wherever the learning is all about. So this is simply a piece of fun to sort of break up the flow of the day. So top tense, what are top Ted's? If you go online, you can find a multitude of different TOP tens. Maybe Tom Cruises, top ten highest grossing films, or the top ten oil-producing countries. What are top ten holiday destinations of everybody on this planet? So you'd need to go out and actually do a little bit of research, product your training day to be able to get some of these top tends to be open to views as you go through the flow. And if you just take a moment to pause and think about where we are in this journey so far, if you've been watching these sessions, I've been doing in a linear fashion. Right here, right now, up to the point of view, creating table teams, you would have perhaps be about 40 minutes into your training session right now. So you can choose to introduce a TOP tens immediately after you've created your teams. Or you could perhaps introduce these top tens after the first break. And this is how I would go about doing that. So let's just assume you, after you've created the table teams, you go into the meat of the day and after an hour and a half you took a break. Everyone comes back from that break and you're about to get into the next part of the day before you do that, you talk about, right? Okay. Before we get into the next part of the day, what I would like to do is just create a little bit of competition and rivalry. And that's the reason why we created these teams. And what I'm going to introduce is what's called a top ten. And the way that you're going to work is in your table teams, when I share the top ten with you, you're going to come together in each of your individual terrible teams and you'll go work out what you think the top ten, it's now it's not a top 11 or top 15 at a top ten. Okay. There's no cherry picking the answers on this one. And the way that it works is you will get a point for everyone that you've got in your top ten when I give out the answers, but you will get two points if you get it in the right order. So for example, if I share, if I ask you, what are, Tom Cruise is top ten highest grossing films. And you had Top Gun number one. And in my list here, it actually wasn't number one. You'd get two points for that. So that is how I would introduce it to everybody in the room. But then there's one other thing I'd also add, I'll say to the guys, you also have a Junker. And what I mean by the Joker is between now and the end of our training day or days. You can play the Joker once and a Junker will double your points. Now the one rule attached to the Joker is you can play it at any time as long as I haven't already given out the answers. So the job can be plugging. I've only got one joker. It can only be played up to the point where you are about to give out the answer's not. After you've given out the answers, someone's discovers that I've got a list of amazing ounces and therefore what to double their points. And that is it. And then you would simply put a scoreboard on a piece of flip chart paper so you can see how they're getting on. And you do a top ten after every break, after lunch. And it created that of competition and a little bit of rivalry. And it's a bit of a distraction from the day of learning. I have used this a 101 times and never ceases to blow me away. There. It doesn't matter what age group you've got in front of you, people will act. Suddenly. Lee loved this. Now, the important one to remember is that the end of the day. So it depends upon how often you are running these top tens. B over one, b over two days or three days or what have you. But there will come a time when you need to wrap them all up. And you need to just have a little ace up your sleeve with regards to the last top ten that you run. The reason I say this is because sometimes one team can go well ahead of all the rest. And actually it has the potential to be able to impact upon the motivation for other teams to get involved in this. And so the final octane is always a different top ten. So make that explicit to everybody. And the way that it works, that there's no joker could ever be played on the last round. And actually the point system completely changes as well. And so on. The very, very final round where you need to say is that guys is right. So very special, Top ten, this one. And you give everybody a piece of flip chart paper. And you say, I'd like you to label your piece of flip chart paper and a or a B, option a is you get four points for every one you get right in your list, simply zap, you get four points every one to get right in your list. Option B, you get ten points for every one you get right in the list. However, if another team has got the same answer as you, you only get 1.4. Now, this is a final round, works really, really well because it means that a team that maybe over the course of the two days in doing these top tens has perhaps fallen behind, has an opportunity to come back and actually still win. So it's a really great way of being able to keep all the themes permanently engaged as you go through this process. Like I say, it's simply a bit of fun. It probably works best when the sessions more than one dialog. So I'll go with this as a two day session or longer. And I can guarantee this will work every single time. People will thoroughly enjoy this and it creates such a great fun dynamic. 6. Lesson 5 - Introduce learning into the fun competition and rivalry: So we're going to explore how to make the recapping of really important information that's being given to a group of people in a fun, engaging, and entertaining way. Now you can choose to take what I'm about to share with you as part of this session and be as creative as you'd like to make it easy for me to explain. I'm going to imagine that the session that we're working on as a two-day session and you've shared a ton of information and learning is part day number one, f one is going to come back on day number two. And as it's right and proper at the start of day number two, you're gonna want every cap and make sure that people have kind of remembered what has been explored on day number one. So how do you go about doing that? But this is gonna require an element of planning and prep on from your perspective. Let's just say for argument's sake, that you've got 16 people in that environment and you've created for teams of forces, for people in each of those teams. Overnight, what you're going to need to do is you're going to need to take some time looking at the course material from day number one and create 16 questions that link to the stuff that you shared on day number one that you are going to be looking for answers for to demonstrate their learning on day number two. Now you can have a bit of fun with this, because for each of those questions you can, especially if you've created teams, but otherwise if you've created teams as part of their training session just works especially well. You can allocate points to each of the questions. So question number 11 attached to it, question number two might have two points attached to it. Now, you also need to create so that everybody can see when they walk into the room at the start of day number two, a grid with one to 16 written on it. Now whatever one sat down and you've done the all up pleasantries starts at day number two. You can then get into let's have a recap of what we've stored on day number one. And the way that we're gonna go about doing that is the only would go around to everybody individually. And you can choose any number between 116 on this grid right here. And each of these numbers here are related to a particular question I'm going to ask you. And if you get that question right, fantastic. You will win one or possibly two points for your team. You get it wrong, then I will pass that question to the team behind you. Now what you can make really explicit here is that when the individual question gets asked, there's no conferring, so the individual can't be helped. But if the individual gets the question wrong, then it goes to the next table and they are allowed to confer. Now forget the question, right? They get a point for their team. Fantastical two points for their team. But if that table to him gets it wrong, then it gets pegs. Pastor, next, table two, and so on and so on. Until such time as somebody gets the answer or they don't get the answer, you lose the will to the revenue, give the answer to everybody. That is a really great way of being able to recap the information. And also, of course, it creates a little bit of fun and laughter. And through that emotion then gets attached to the memory. And hopefully that learning gets reinforced. Given a Galois uses on countless occasions once again, and it works every single time. It does require a little bit of planning and preparation, but it's well worth it. And makes day number two far more enjoyable than you just standing up and just regurgitating everything which you, which you covered on gain of one. And actually it's really enjoyable for you to be able to do as well. 7. Lesson 6 - Make the sharing of information interactive and interesting: So all the cations as part of training sessions, what can sometimes happen is the use of facilitator. You task small teams of people to go away to find some other form of solution for something you asked them to create a presentation to present back to the wider group. Time's up, all the teams come back and one by one, each team presents back their findings to the wider group. And that's all well and good and it works. But sometimes as a facilitator, it's very easy to sort of see groups of people beginning to glaze over or not pay attention to space, especially if, for example, we've already used, they've got 16 people within the environment. You've got a small group of four that I've worked on something they come back and presenting to a group of 12. So what can you do to be able to create a little bit more energy as slightly different dynamic to this particular setup, which is a fairly standard set up in most kind of training sessions. So let's just say for argument's sake, you've done a lineup, so you've done your line up, you've got your 16 people in front of you. If divided them into four groups are for you given them a task to work on, for your will go away and work on that task. And then finally, time's up and it's time to present back the findings. So rather than the example I gave earlier, this is what you can do instead. So those four teams you've got, or for people asked those teams to label themselves an a, a, B, a C, and a D. When they've done that, you'd get all the a's together and go, have them go over to one flip chart. You have all the bees come together and go to their flip, flip chart and then the Cs and then the DES. What you will have now is somebody who has worked on their presentation at that particular flip chart. And you have that individual present back to the other three people that are around them. All the findings that they worked on when they were working in there, windup in their small team. Nice and simple. Now, you obviously you need to set a timeframe on this and when that is all done and they've presented their information back to their small group. You then call time and all of the group move around to the next flip chart. And once again, what will happen is somebody who worked on that particular flip chart will discover they are the ones that need to present back to their small groups. Fantastic. That way. Again, you're creating energy, uh, but also it's a smaller group and therefore they're going to be more engaged and probably feel more comfortable in actually asking questions. Now, just to watch out, it may well be that you've got odd number teams. Let's just imagine you've got when he first set this up, you've got a team of four, a team of four, but also take a five and a team of five. So when you ask them to label themselves in a, a, B, a C, and a D, That's fine when it comes to the two teams of four. But with the two teams of five, what we will need to do is have those guys label themselves in a, a, b, a, c, a d, and an a. And then the other team of five and a, a, B, a C, a D, and a B. That way when they break off and they go and stand by their particular flip charts, there will be once again, two teams of 42 teams of five. This is a great alternative way of being able to present back all the information of these guys have been working on and was also beneficial about this, is that when you use this on occasion, it can also prevent teams coming back presenting repetitive information to the wider group, which really does on occasions low with the energy and have people switch off and glaze over. 8. Lesson 7 - Keep everyone on their toes and working with different people: The main, well come a time where you want to mix up the group dynamic. You think about those times when you've entered a training session for the first time yourself and you've seen some friends sitting at a table and you gravitate towards those friends and you sit yourself down. Chances are when you deliver your training session, the similar sort of thing is going to happen and that is absolutely fine. And you might be completely comfortable with that. But it may be that overtime you wish to mix up the group dynamic. You might want to create some teams. You might want to mix up those friends. You might want to mix up at some point during the session, a couple of people though, perhaps being slightly disruptive, but you don't have a local conversation with him about that. This will be a really great simple activity to be able to mix the group dynamic up was having some fun and engagement at the same time. So this is how it works. It's cooled a line up. And the way that it works is you think of some sorts of random felt upon the last time they eat fast food. That important thing to do is if you're gonna use a theme like that, is to make sure people understand what fast food actually means and what your interpretation of that might be. So you need to spell it out. So what I'm talking about fast food, I'm talking about Burger King will toggles, KFC. So bad fish and chips or something like that. And the way that I would use this is outside to everybody. Right? Okay. If you stand up a sec, have it all. Think about the last time you ate fast food. Okay, you down that fantastic. Now that what I'd like you to do is please line yourselves up over. They're all facing in this direction based upon the last time you ate fast food. So if your last time you ate fast food was on your journey here, then you'd be standing over there. And if that's all, rubbish has never passed your lips ever in your entire life, then you'd be standing over there and everybody else stand in date order in between and away everybody goes and they lined themselves up and that's fantastic. And everybody has a bit of a laugh and giggle about it. And people take it really seriously and you can make a joke of that as well. Gosh, you know, it doesn't really matter where you stand up, just mixing you up. And then you can ask them a few questions about when was the last phosphate, What was the fast food that you ate? Whatever it is you wanna do however much time you want to kill or what have you. You've now got a dynamic where you've got the whole group now standing in front of you. And they kind of mixed themselves up. And now let's say, for example, you've got 16 people and you want to create for teams. You can mix them up in any way you want to. You can simply say U4, go over there, you forego over there. Or you could ask them to number themselves 12341234. And I have all the ones go together. All the 2's go together, all the 3's go together or the force go together. You can mix, you can do whatever you like. You can make it as fun as you'd like. It's entirely up to you. And you can run a number of these sessions, at least two or three in one day, should you wish to? I've certainly done that. This member watch out. If you have got a training session which is lasting and number of days, then don't do it too often gets it can become a little bit Tarzan. Plus you've got to come up with some unique and different themes. But it's fun, it's engaging, it creates a bit of energy, and it works. Good law, give it a go. 9. Lesson 8 - Be confident with all the new themes : Okay, let's talk about remembering what comes next when delivering training. Sounds like a walk in the park, doesn't it? Branch really? Sometimes you don't always find yourself delivering the course materials that you created, which of course are unbelievably amazing. And you know exactly what the flow is. But as a facilitator, you need to be a little bit flexible and sometimes so stuff gets thrown your way and it's been written, I'm sure brilliantly. But somehow processing, if me Rome perspective with regards to actually what is the flow, what's trying to be, post a message. Hey, had wanted to get this across isn't always easy. I mean, I worked with a ton of other freelance trainers and it's probably the one thing that the one piece of common ground that we've all got, and that is you've received somebody else's course materials trying to get your head around it sometimes isn't always easy. And then of course, delivering it for the first time, you need to know the flow. So what do I do? He is a really, really simple, straightforward way of being able to remember what's gonna be coming up next. If it's the materials you've never delivered before, perhaps it's the first time we were delivering. So if you're reading material and you can't always remember exactly what the flow was all about at the back of the room. Get yourself either a flip chart or something that is going to be a visual tool for you when you are standing at the front. So you are looking beyond those people that you are doing the training form. And you can see this visual cue as it were. So all you need to do with this visual queue at the back of the room is draw some images that trigger a memory with regards to some key themes. So for example, you could put a speech bubble which remodeling to occur. And it talks about the communications. You could do. A pound sign, which reminds you that you need to talk about the brand-new incentive scheme. There's going to be introduced. You could maybe put an a with narrow to the letter Zed, which reminds you are ok, I need to be talking about the process pace. And then of course, after that, you could meet you maybe toy suffer an image by Spanner which reminds you, okay, is a brand new tool that needs to be used as part of that process. And that visual cue at the back of the room means it, you're able to articulate whatever message that you are delivering and be able to get people to do the tasks that they need to do without having to constantly look down and glance at your PowerPoint presentation. All look in notes in order to be able to maintain that flow, maintain credibility, and deliver an awesome training session, which is what you normally do nine times out of ten, nobody's nervous the first time that you're delivering it, they go short and sweet, but it really, really easy and effective taught about the years. And one last final thing, actually, if ever, there are some important messages that you want to be able to ask some of the individuals as part of the training session. And you've got a flip chart behind you and you are writing bits. And based on that flip chart, as people are giving you some feedback, what you can also do is in a pencil, right, very, very faintly on that flip chart, a couple of prompts for you, So reminds you to ask certain questions to the group. Nobody well, but to see it from where they're sitting and there they are little prompts for you at the flip chart. So you haven't got to think about this stuff and they're great and ways of being able to reduce that stress and that pressure of having to remember absolutely everything as you're delivering your session. 10. Lesson 9 - The 1 - 20 game: On occasions when you delivering training, there are certain themes that can be, for want of a better word or words, fairly dry and little bit unsexy. Certainly one of those is talking about processes. And if you ever did having training associative management staff, then undoubtedly processes will come into play. How can you bring that to life when you're delivering a training session? Let me share with you a really fun game called the 1-20 game. And you can use this when you are trying to get across the importance of following a process and it works like this. So ultimately, what you are going to be doing is asking somebody who is part of a training session to race you to count to the number 20. You can say to you, just put it out to the group who wants to raise sweet account to 20? I did. Fantastic. Okay, here we go. Now, here's the rules. Either I can go first or you can go first, and it can go up in one or two denominations that are time. So for example, if I go first, I could say one or 12 and then you'd go next and you would say three or 34. And the whole purpose of this is to race to get to number 20 as quickly as possible. Okay, so let me just share with you then exactly how this works and what you need to do. The keys of this process and winning this process is hitting the numbers 58111417. Hit any one of those numbers, and absolutely guaranteed you've won this game. Now, clearly, if you can hit number five that say, it's game over another person that you're playing this game with won't know that unless of course I secretly know that 12, 20 game. But there's a process that you need to follow in order to be able to make sure that you are able to win the game. So in order to get the illusion of free will kind of staff here, throw it out and simply say, right, do you wanna go first or show eigen first? Now, if the option is our No, you go first Tom, Then you always go one to every single time. The reason for that is because if they say three or 34, it means you are going to be able to get to number five. And if you've got to number five, then you will get to the end and hit number 20. Very simply to simply worked like this. Okay, I'll go first 1234, you could say five. They might then say six, to which you're done, say 78. And so long as you hit 58111417, you will get the number 20. Now, if they chose to go first, so they said one, you always copy what they say. Okay? So if they say one, you say too. So you only Garvin one denomination. That way they can either say three or 34. And that means again, you will hit number five. And same processes before, and you'll get to number 20. Now the only time it will ever fall down very slightly is if when they go first, they say 12. Now, you will not hit number five now because you could say three, which means they could possibly say four or five, or you could say 34, and they could still say number five. So I would encourage you if they go first and i say 12, you again copy them, a new say 34. Because bike racing along very, very quickly, hopefully psychologically, they will ultimately stumble and you're going to be able to hit one of the other numbers. So you're gonna miss number five. B might hit at 81114 or 17. I've done a million times. There's never been a time when I haven't picked 20. Now, what happens? Because I know there's a question you want to ask. What happens if you don't hit 20 and they eat 20? Easy. Is it fair to say that all processes are absolutely foolproof? Absolutely not. Of course not. In which case you just delivered that message. Well done. There you go. Thank you very much. You hit number 20. You've delivered a really great point. Thanks for doing that. I wanted to get that across. Absolutely. Processes aren't foolproof. And they go, See you can literally come out on top on publications. So they get really, really simple to build a bonus feature, this one, because obviously not everybody necessarily will be delivering a session around processes, bristle gray fungi to be able to bring the importance of following a process to life. 11. Lesson 10 - Making sure everyone leaves motivated: Now I'm sure as you've been going through your training session, you will be constantly just since checking that people are still with you, that they fully understood what is being shared and the actual pays and the tone of the day has been to their liking. Obviously you never going to be able to please all the people. But very often of course, as part of training sessions, there's going to be some form of online questionnaire to fill out or the happy sheets that get given to people at the end of a session. And that's all well and good. And some anonymous isn't an Apple, depends upon the organization that you work for or the type of thing that you're going to put into place to be able to gather the data to make sure that actually what you've delivered has kind of hit the mark, and that's great and continue doing that. Now, what I tend to do also is just end on a little parable. And I'm going to share that with you. And you can choose to use this if you want to, or you can find something else that works for you very often, at the end of a session, we'll just open up to the group and say, Look, please give me some feedback, just let me know how things have gone. Just y can make some changes myself so that your colleagues, when they come on this training session or if I deliver the steam to another group of people who want to make sure that I obviously made some changes where necessary. And very often and very rarely, you'll get anybody who is that specific with regards to our blinding, actually, Tom that sucked and actually do you know what do you want to completely skip that? But nobody's too shy about doing it when it's online or with the happy shape, then it's fine. You know? And that's, that's human psychology. I totally get that. But what you will get quite often is all that was really good and really enjoy that. Yeah, there was brilliant. I love this, I love that. Fantastic. So I very often finished with this little story. There are six frogs sitting on a lily pad. One decides to jump into the pond. How many are sitting on the lily pad? Now you throw that out to the group and sometimes you'll get somebody who gets it straight away. Or you have a number of random guesses. The 66 frog stored similarly parallels none of them sitting on the datapath, whatever might be. The actual answer if you haven't got it already, is this six sitting on the lily pad? And why is that? Because one's decided to jump into the pond. They haven't actually done it just yet. And of course, the moral of the story is, at the end of this training session, everybody's turned rounds it. Oh yes, it's brilliant. I love this. Yes, it's great. Aren't gonna go out and do it. Do you know what it means? Absolutely nothing at all. Unless you absolutely go out there, take action and actually put into practice everything you've just learned. And that's the reason why I understand the whole training session with that little parable. And it's just quite nice as quite entertaining. It's quite fun, but it also lends a really, really important message. And I just want to say that as the final piece of the journey that you've been on. And I wish you the very best of luck. You apply all the stuff we've talked about. You will turn a mediocre average training session into stopping that's highly engaging and will genuinely get people fired up to get out into whatever they're meant to be doing. And that just has the potential to leave people with a little food for thought before they leave the room. Wherever they might be getting trained, and go out into the world that apply their brand new piece of learning. 12. Lesson 11 - Have fun with mobile devices (If appropriate): Mobile devices on training sessions or something you're facilitating. It can be quite an emotive thing. You certainly would want to be the beginning of a session laying down the law with regards to who can do what and where and when it comes to their mobile devices, Healy, All organisations that Rahm, cultural ways of doing stuff. And I'm absolutely an advocate for all of the learning in a mobile devices should be switched off apart and put to one side. Let me just share something with you die, which is a great way of being able to kind of pass the buck and make the accountability beyond everybody else on the room rather than you. Certainly, I've had plenty of occasions where I have positioned the use of mobile phones. We've collectively agreed as a group has to Hell, that should look. And then as we get through the day and people's guard comes down there, I am standing up the front and there's somebody just the back doing a sneaky little WhatsApp or Snapchat or whatever it might be. And it's, it's uncomfortable. So how would we go about dealing with that? So I talked earlier about the creation of teams. If you have created teams, this works really well. And actually it's almost counter-intuitive because what you're actually going to do is encourage people to have their phones in front of them. And so what you do is simple. You have every body wanted. I've set up that teams get a piece of paper and draw around their phone. Then you have everybody take their phone out and put it over the top of the template. Obviously, you make sure that that phone is switched on, silent off a vibe IO mode, and face down so it cannot be touched. So then all the table teams have their mobile phones sitting face down on these templates and you can see all the phones, then you quite simply introduce a disincentive. So we talked earlier about creating competition and rivalry in creating points for teams as you go through your training session. Well, here is the disincentive. And that is if at any time you see one of those phones missing from that piece of paper in front of the front of each of those tables, you can deduct, say, ten points from that team. Now, it works brilliantly because all of a sudden that dynamic in each of those table teams is, oh, hold on a minute. If I see somebody reaching for my phone, those people will handle it. It's then not down to you. This works bulimia. I actually borrowed this idea from a restaurant, actually enable families to be able to come together and have a nice enjoyable meal together. And then put them by mobile phones into little holder via the center of the table. And I thought, well, this works really well as part of training as well. So there you go. A great fun way of bringing up to a deal with what can at times be an emotive subject when it comes to the use of mobile devices. 13. Project Plan Putting everything into play: So I can say 100% without any shadow detail that what I've just shared with you, all the ingredients to turn a mediocre, bland, rather Dao training session into something really, really engaging. And I can say that with a huge amount of confidence because I use this stuff day in, day out all the time. And I wouldn't still being asked to go into different organizations in competence and work on behalf of other organizations. We'll have counts of my own if this stuff didn't work. So please be very short. So here it is. This is the way we've reached the end, but now it's up to you to better turn this staff into stuff that's gonna work for you as far as your training courses are concerned. So what we've got here are themes around team introducing team dynamics, quizzes that support learning. You're going to be able to create competition and rivalry as part of your sessions. But fun competition and rivalry, you're gonna come across less parent-child, not suggesting you do at the moment, but it's going to come across a much less so by introducing this sort of stuff rather than just preaching to individuals it, since it's introducing just a bit of energy, enter into enjoyment, into learning as well. It does create a really great engaging style by introducing these themes into your training course. And here's the bonus stuff. Not only is it suitable for face-to-face, I have incorporated everything that we've talked around in zoom, in WebEx, in teams, in Adobe Connect. So you can, and not necessarily, you're not suggesting you can use all of it, but you can use many elements of this into online learning as well. So it doesn't have to necessarily always be face-to-face. So this is it, this is your project. You need to take away this stuff and see what you can do to be able to take existing stuff that you've got and turn into really great engaging learning for all involved. So they go, this is it, this is your project. All you need to do is take this stuff away, play around with it. Civil works, see what doesn't. And I look forward to seeing your comments. I absolutely promise you this will transform what you currently do into something really, really, really, really engaging.