Conflict Management with Emotional Intelligence

Robin Hills, Emotional Intelligence coach and facilitator

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12 Lessons (39m)
    • 1. What is Conflict

      2:44
    • 2. The Issue of Conflict

      5:55
    • 3. Bullying at Work

      5:30
    • 4. Basic Anatomy of the Brain

      5:48
    • 5. Responses to Emotional Situations

      2:16
    • 6. Emotions in Conflict

      1:22
    • 7. Handling Emotion

      2:35
    • 8. Managing Fight and Flight Behaviour

      2:23
    • 9. Factors and Questions to Consider in Conflict Resolution

      2:48
    • 10. Basic Skills in Conflict Resolution

      0:40
    • 11. Third Party Intervention

      3:00
    • 12. Working to Resolve Conflict

      3:31

About This Class

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This class looks in detail at conflict management; and how you can manage the conflict more effectively.

Understanding how to work with conflict will help you to manage issues arising through conflict and disagreements more effectively.  It won't mean that you never experience conflict again - as conflict is a normal part of life.  It will mean that your understanding will help to to deal with it better.