Conflict Management with Emotional Intelligence | Robin Hills | Skillshare

Conflict Management with Emotional Intelligence

Robin Hills, Emotional Intelligence coach and facilitator

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17 Lessons (56m)
    • 1. Introduction to Conflict Management

      1:40
    • 2. What is Conflict

      3:53
    • 3. The Issues Around Conflict

      6:30
    • 4. Factors and Questions to Consider in Conflict Resolution

      2:48
    • 5. The Importance of Trust in Resolving Conflict

      3:40
    • 6. The Trust Equation

      3:34
    • 7. Bullying at Work

      5:30
    • 8. Handling Emotion

      2:35
    • 9. Basic Anatomy of the Brain

      5:48
    • 10. Responses to Emotional Events

      2:20
    • 11. The Cycle of Behaviour

      2:30
    • 12. Emotions in Conflict

      1:22
    • 13. Managing Fight and Flight Behaviour

      2:23
    • 14. Basic Skills in Conflict Resolution

      0:40
    • 15. Third Party Intervention

      3:00
    • 16. The Agreement Box

      1:46
    • 17. Working to Resolve Conflict

      6:27

About This Class

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This class looks in detail at conflict management; and how you can manage the conflict more effectively.

Understanding how to work with conflict will help you to manage issues arising through conflict and disagreements more effectively.  It won't mean that you never experience conflict again - as conflict is a normal part of life.  It will mean that your understanding will help to to deal with it better.