Conflict Management with Emotional Intelligence

Robin Hills, Emotional Intelligence coach and facilitator

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10 Videos (29m)
    • What is Conflict

      2:44
    • The Issue of Conflict

      5:55
    • Conflict and Trust

      1:34
    • Bullying at Work

      5:30
    • Responses to Emotional Situations

      2:16
    • Emotions in Conflict

      1:22
    • Managing Fight and Flight Behaviour

      2:23
    • Basic Skills in Conflict Resolution

      0:40
    • Third Party Intervention

      3:00
    • Working to Resolve Conflict

      3:31

About This Class

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This class looks in detail at conflict management; and how you can manage the conflict more effectively.

Understanding how to work with conflict will help you to manage issues arising through conflict and disagreements more effectively.  It won't mean that you never experience conflict again - as conflict is a normal part of life.  It will mean that your understanding will help to to deal with it better.

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Robin Hills

Emotional Intelligence coach and facilitator

Hi. I'm Robin Hills. It is my intention to offer the best and highest quality courses on emotional intelligence available through SkillShare and across the internet. Teaching emotional intelligence skills is a challenge at the best of times. I am not teaching any other type of classes on Skillshare as I am a specialist in emotional intelligence and it is the focus of my business.

These courses require you to take some ACTION and put into practice what you have learnt.

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