ComputerCavalry: IT Help Desk Training for IT Professionals!

Computer Cavalry, Join The Cavalry!

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10 Lessons (1h 24m)
    • 1. ComputerCavalry: Gain Experience

      0:50
    • 2. Introduction to the IT Help Desk

      24:20
    • 3. How to properly Trouble Shoot PC Issues

      4:19
    • 4. Screen Sharing with Team-viewer and Join.me

      7:02
    • 5. Active Directory Users and Computers demonstrated and explained

      14:11
    • 6. Basic Networking IPCONFIG, PING, PATHPING

      13:04
    • 7. Introduction to Microsoft Outlook

      8:01
    • 8. Common Password Locations: Credential Manager

      3:30
    • 9. Common Password Locations: Google Chrome

      4:50
    • 10. Common Password Locations: WiFi

      4:19

About This Class

ComputerCavalry: Help Desk Training for IT Professionals is a 10 lecture course designed with update to date training for the customer service professional. By enrolling you will be guided and properly trained in topics such as: Troubleshooting, Active Directory, Password Management and Basic Networking.

You will learn how to respond to common help desk related issues with great customer service, critical thinking, remote support, and proper troubleshooting to resolve many IT related issues.

In this course we will be covering the beginning steps to the IT Industry!