Complete Guide on Becoming a Business Interpreter | Vivien Chen | Skillshare

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Complete Guide on Becoming a Business Interpreter

teacher avatar Vivien Chen, Lifestyle Entrepreneur

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Taught by industry leaders & working professionals
Topics include illustration, design, photography, and more

Watch this class and thousands more

Get unlimited access to every class
Taught by industry leaders & working professionals
Topics include illustration, design, photography, and more

Lessons in This Class

20 Lessons (1h 12m)
    • 1. [Introduction] Orientation

    • 2. [Lecture 1] Introduction to Interpreting

    • 3. [Lecture 2] Job market and salary

    • 4. [Lecture 3] Certification

    • 5. [Lecture 4] The Responsibility of Business Interpreter

    • 6. [Lecture 5] Important Skills of Business Interpreter

    • 7. [Lecture 6] Different Modes of Interpretation

    • 8. [Lecture 7] What is ethics?

    • 9. [Lecture 8] Professional Accountability

    • 10. [Lecture 9] Professional Competence

    • 11. [Lecture 10] Non-discrimination

    • 12. [Lecture 11] Integrity in Professional Relationships

    • 13. [Lecture 12] Integrity in Business Practices

    • 14. [Lecture 13] Business Terminology for Business Meetings

    • 15. [Lecture 14] Business Terminology for Trade Shows

    • 16. [Lecture 15] Business Terminology in Private Business Interview

    • 17. [Lecture 16] Bilingual Skills Opportunities

    • 18. [Lecture 17] Market Your Service

    • 19. [Lecture 18] Time & Lifestyle Management

    • 20. [Lecture 19] Conclusion

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About This Class

Do you have bilingual or even multilingual skills?
How about start making money from business professionals who will pay a good rate for your language skills?

With globalization on the rise, interpreter service is in high demand field for various industries. What's great about working as as a business interpreter is that it requires less than those of medical and court interpreter. Once you have the basic knowledge, you can start working to accumulate experiences and connections.

Business interpreters have the opportunity to connect with high-level professionals and learn the latest trends in the industry.

From the course, you will learn:

  • Fundamentals of being a language interpreter.

  • National code and ethics of being an interpreter.

  • Business industry operations and terminology.

  • Handling client relations and job function.

  • How to market your interpretation service.

  • Best ways to build your network and get clients.

  • Values you can provide for your clients.

  • Think bigger beyond business interpreter role.

After taking the course, you will learn many insights and will know how to start working right away.

Gain knowledge by learning from the course and gain confidence by practicing from the study guide and move yourself to the professional level.

In no time, you will understand how to make money with your natural-born language skills to make living on your own.

Meet Your Teacher

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Vivien Chen

Lifestyle Entrepreneur


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1. [Introduction] Orientation: Hi. Welcome to the complete course on becoming a business interpreter on the vincen. I'm interpreter in Entrepreneur. If you're bilingual like me, chances are you've helped your family or friends with some of informal interpretation skills and doctors, office, D and D and so forth. So you know that being fluid and one will more languages is extremely valuable would be great if you can help people with your language skills and get paid at the same time. According to the barrel of labor statistics, the occupation outlook for interpreters and translators are on the high rise of 18% which is much faster than average among other types of fields. For an interpreter, business is fast growing, dynamic fun with many potential opportunities. There are many academies and online school that teaches you how to become a business interpreter at a competitive price. What's different about this course is that it's made from personal experience. Be back from realize clients and the contents are made to be achievable with valuable life skills. Here are some topics that will be covered in the course. What is the job market like? And what are the niche market demands? The National codes of ethics and standard of practice for interpreter. How much should you expect to earn? And how do you get paid the business industry operations and terminology. How to market your service and built a network? How to provide value and give the best service to your clients. Last but not least, think bigger for your future. The course is made with memory enforcement tips and terminologies from real life scenarios . To prepare you for the aerial event, there will be ineligible study guides, useful tools and quizzes to help you practice so you can be comfortable to start working. The course is great for novice interpreter who have little or no experience and want to know the fundamentals to get started. It is not for people who are strictly to become a medical or court interpreter, people who already have a few years of interpreter working experience under their belt and people who are looking to get the national interpreter certification from this course. This course is not affiliated with the National Interpreter Association, and all contents are general information for educational purposes only. If you're looking for a course to help you pass interpreters certification exam, there will be more information in the certification section inside this course. It strongly encouraged for all students to have an open mind to learn and set realistic goals so you don't get burnt out or drop out. The best thing about this course is that you can learn at your own pace and return to review at your convenience. So let's get started and I'll see you inside the course. 2. [Lecture 1] Introduction to Interpreting: think about the times you're at the doctors office, a law firm conditions center for a show or travel in the born country and cannot understand or speak the language. It feels pretty frustrating, Right? Language assistance is much needed in all types of field on industry, and this is where interpreters can be a valuable help. Interpreters serve as an important conduit role to help two or more parties to overcome language barriers and allows the conversation to become indicated more effectively. There are four major parts to be a great business in trip Ritter. First part is knowing a national standard of ethics and following the best practices for interpreter. Second, having a knowledge of the business industry, industry terminology and the goals of the meeting certain is the understanding the importance of the language slain Zand, Dorgan's abbreviations and cultural et warms and euphemisms. Fourth is building personal brand handling business relationship and giving excellent customer service for a new interpreter in the field. They may sound daunting to master every skill and start working right away to solve that challenge. There is a gold blueprint file for you to download from this class is to help you create smaller, attainable goals to build your confidence and knowledge. This blueprint is for you to plan and set your goals because goals are more likely to be accomplished when you write them down, writing their goals down. It's an act of a commitment to yourself in an affirmation to your subconscious mind. There is always more to learn than just occupation, and from those experiences we can build upon those skills for bigger opportunities. What matters is your willingness to learn and maintain a growth mindset. Improving your skills. Be sure to complete your gold blueprint and review it periodically. In no time you will be able to keep track of your accomplishments. 3. [Lecture 2] Job market and salary: as a bilingual. You have many opportunities, and the choice is yours to make the most out of this valuable skill. Getting paid for what you're worth, it's important in delivering value to your clients is the best way to ensure your salary and ongoing work as a business interpreter. Your service is usually built per hour with other options of half day or a full day. Although working schedules usually varies upon the assignment and the client, there may be irregular long hours required, according to the statistics at U. S news dot com. The current median base salary is that around 46,120 with low at 34,230 high at 61,950. States with large population of diverse culture will always have high demand for interpreters for various settings. Some of the highest pain states are Virginia Main, New Jersey, Syracuse, Washington, D. C. The average hourly wage for business interpreters is at around $2125 an hour, and the range can be from 18 to 39 depending on the assignment for more experienced professionals with good work, history and reviews from clients. The pay will be higher at around $32 an hour and up to $43 per hour for over time. To give you an idea at medium salary of 46,000 year, that's roughly 3800 month, which is a $127 a day. If your pay is at a competitive rate of $25 per hour, you'll roughly work about five hours to make $127 a day. Typically, interpreters are needed where there is most intercultural race in the United States. Some of the cities with the high population of diverse culture includes Los Angeles, San Francisco, Manhattan, Washington, D. C. Seattle, Atlanta, Miami, Charlotte, Orlando, Dallas and so much more, according to the Barrel of Labor statistics. Industries with the highest level of interpreter employments are scientific and technical service, elementary and secondary schools, general medical and surgical hospitals, junior colleges and local government barrels. The top paying industry for language interpreters includes Federal Executive Branch, which have about 80,000 in an annual wage wholesale electronic markets, and agents and brokers with about 74,000 and annual wage computer system design and related service is around 72,000. Nursing care facilities comes in around at it. Also 72,000 year, and colleges, university and professional schools that are around 69,000 year. For beginners, it's best to focus on building your portfolio to get started. As you accumulate more experiences, you can ask for higher rate. You can get an idea of the pay rate in your location from websites like Lincoln dot com, a glass door dot com in de dot com and simply hired dot com. Now that you have a basic understanding of the job, market and salary, you will know how to research which market have focused on and have a based on how much you should earn. 4. [Lecture 3] Certification: There are many beginners who think certification is required to work as a business interpreter here, I'm telling you, there's a bit of flexibility. Unlike Medical Interpreter in court interpreters, who usually requires intense training and testing for certifications, business and trumpeters performs wherever there is a demand to give you an idea for court interpreters. There two ways to become certified to start working one is at the state level, and the other one is at the federal level. And for medical interpreters, you will need to pass a NBC M I or C C H I National certification exam in orderto work, and it's typically 40 hours training prerequisites. Unlike medical interpreters and court interpreters, who usually requires intense training before handling any assignments, business in trippers don't typically need to be certified to get started, but you must prepare yourself in order to become qualified to work. Many people start working as a business interpreter, almost site as part time or on call, and from there build portfolio with working experiences and knowledge for bigger assignments. Some starter job assignments can be working for individual business owners at convention shows and business events with basic knowledge and minimal experience. Here is a simple plan suggested for beginner business. Interpreter. First, complete this course and learn the business interpreter fundamentals. Second, start building your resume and work portfolio with past job experiences and work samples related to your language skills. Third, use your portfolio to build connections and seek working opportunities with local agencies . Were traveled tour agencies. Fourth, continue to build your connections, work experiences and master your language. Fluency in the business industry. After a few job assignments, you have some working credentials, experiences, knowledge and money to get the necessary certificate. If a higher level job assignment requires one so that this step is to look at the different certificates available, some typical requested certificate includes 80 a American Translators Association certificate, which costs around 5 25 for the exam in 2 98 to be the individual member for access to its membership benefits. Toe IQ, the English language assessment for Workplace and comes in three forms, which includes Potomac listening and reading tests, talk, speaking and writing tests and towing bridge tests. The i E. LTs test. This is a professional English test for study, migration or work and is trusted by universities, governments and businesses worldwide. Cambridge Assessment English also provides business English exams that's given at authorized exam centre. Some selected institutes, colleges or universities provides degree in interpreting and translation studies asked Masters of Arts or Bachelors Degrees. The plan is a suggestion to help you think outside the box and not be tied to the concept that you must have a certificate in orderto work. Remember, what's more important is that you master your skills and deliver what the client wants. This is a very practical way to start in the industry and get a feel if you like it or not . In fact, that's how I got started to build my experience and work portfolio, having a certificate as a good way to show credentials on your working profile. However, being professional by showing up on time, perform your duty and deliver best customer service is the best way to get you the reputation for more referrals. What worked for me is that I start working as a translator to acquire working credentials for bilingual background, accumulated more experiences and ask for professional referrals for related translation and interpreter assignments. As I move from translation jobs to trace shows. I accumulated more job experiences and referrals. Let let me to higher level jobs, like private business interviews with journalists and the company CEO. From my work experience, I learned to ask for clients feedback so I can improve my skills. Best way to work in the field is to start small and gain experiences along the way. As you gain more credibility, you can get a certification down the road at your profile. If you wish, then you will be able to handle bigger assignments. Empire on your opportunities the KIIS. You must prepare yourself and do your homework before you work. Continuous learning of industry terminology and fluidity is crucial to ensure the quality of your language, skills and service. While having a certificate looks good in real life, more people are looking for professionalism and skills. Successful people never stop learning and practising their skills. Make it a habit to keep practicing your interpretation skills. Focus on doing each task grade, and soon you will read the benefits from your hard work. Don't be afraid to get yourself out there and start somewhere. No matter what experiences comes your way, you can learn something from it and become better 5. [Lecture 4] The Responsibility of Business Interpreter: do you know that language barriers can affect business? Negotiation outcomes and slight possible misunderstanding could potentially make the business lose thousands, if not millions, of dollars, according to the report by the Economist Intelligence Unit. Nearly 64% of the senior executive interviewed said other. The misunderstanding and the poor communication skills have greatly impact negatively on their international business deals and wholesome to expand internationally, even with great products or services that can have the potential to be sold internationally . Language barriers and cultural differences remains one of the biggest challenge to overcome for many businesses who want to negotiate with foreign businesses. There's a link in this course description on the article. The Hidden Challenge of Cross Border Negotiations, written by James K. Seven ISS, which highlights the essence of the communication challenge along with business negotiations. There is a huge impact on the outcome for the other type of business interpretation settings, such as interviews, conferences and presentations between the media and the company. That's why there's ah, high demand for Qualify language interpreters in the business industry. The main function for business interpreters is to make the business meeting for both parties as content and unequivocal as possible. This profession not only requires a language knowledge, it also requires many different skill sets, including excellent verbal communication skills, listening skills, fast thinking skills, people skills and more. Some of the business interpreters responsibility includes. Be able to do homework beforehand and research on the respected assignment. You want to ask for information in advance regarding to the assignment and familiarize with the terminologies and possible news properly self introduced and explain the role of the interpreter. Toe all parties, be punctual and comply with a scheduled meeting time. Invest in business the tires and maintain professional appearances and behavior. Be able to take good notes and handle conversations in a neutral manner. Be ableto handle clients. Requests professionally with great customer service. Give great service yet half standards and set professional boundaries. Last but not least, follow the national ethics and standards. Professionalism and clear communication helps develop positive working relationships, enhance productivity and reduced liabilities for all parties. It takes more than just being a bilingual to be a business in trip ITER, so be willing to learn and be confident in your skills. Your professionalism will take you far 6. [Lecture 5] Important Skills of Business Interpreter: from the previous. You know that performing as a business in trumpeter is not a simple task and involves numerous skills and responsibilities. Let's go over some important skills for business. Interpreter to help you have a perspective on what is your strength and where you can improve upon active listening skills. Listening skills is important for all aspect in life. A good communicator requires high level of self awareness in order to understand the meaning and the intention behind the message for interpreters, you'll want to have your full focus and attention on the speaker as if there are no other distractions in the room. Look at the speaker directly and remove distracting thoughts. Pay attention to people's tone, nonverbal cues, word usage and the overall intention behind the message. You can use visual ization image in your head to better retain the memory and also in your notes. No taking skills. No taking is useful for interpreters when it comes to longer speech. It helps us retain better memory as opposed to interrupt a speaker for shorter consecutive speech. To improve your note taking skills, you can follow the link to view the seven principle of no taking as posted in the class notes. In summary, they are note the idea, not the word. The rules of abbreviation links negation, emphasis, verticality and shift. Last but not least, the people skills. One of the most important skills a person could have is the people skills for interpreters , people skills include performing interpretation duty professionally, handling client enquiries promptly and providing great service to ensure your client feel they've got a lot of value from you. Sometimes the job function may involve more tasks than just being an interpreter. This is where you will learn where your professional boundaries is and where you can be fluid and be open for more money earning or network opportunities. For example, offer escort interpreter service after the convention show for oversee clients. For example, one of my trades show oversee clients want to hire me as an escort interpreter after the trade show to purchase gift for his family at a nearby shopping center. Because both he and his colleagues were professional and courteous, I agreed to the to our escort of Simon and earn extra on top of the trade show. Note that this type of opportunity may not be for everyone, and it can depend on the person and the events. And remember, all the skills and experiences you've accumulated helps you broaden your perspective and gain greater knowledge and various events. Now that you've learned some important skills and how to practice and become better on each skills, you will become more attentive and focused on your duty. 7. [Lecture 6] Different Modes of Interpretation: There are various interpretation modes, and each one can be used according to the purpose of the event and the clients objectives. Here we will be covering some of the most common ones that are used in business settings. Consecutive interpreting consecutive interpreting is with a speaker. Stops every one of five minutes were usually at the end of the paragraph or complete thoughts. To allow a interpreter renders a message to the target language. There are two types of consecutive interpretation. They are one long consecutive, too short consecutive. The long consecutive is when the speaker may speak in long passages of thoughts or an entire speech and cannot be interrupted. Example of these type of events would be official or diplomatic occasions for these type of assignments. It's best for the interpreters to prepare for no taking for key points before delivering the rendered message. For short consecutive interpretations, the message is usually only two sentences or less. This type of interactive conversation requires interpreter to think fast and what it turned taking between the speaker and the interpreter. More often, this type of Simon's are likely found in interviews Q and A sessions or lectures in front of life audiences, where the speaker wants to build a report with the audience using active interaction. Simultaneous, interpreting simultaneous interpreting is where the interpreter convert what is said in real time. This type of interpretation modes is often using conferences and other large scale events where there is no pause in the conversation. The events for a simultaneous interpretation can be quite stressful. It's important that the interpreters are fully fluent with proficiency as well as fast thinking improvisation. Due to the intense work for this type of interpretation, it's more likely the interpreter will be paired with at least two or more interpreters, with each one performs at around 20 to 30 minutes and takes a 10 minute break. In between meetings, it's likely that the interpreters will use a headset for listening and interprets immediately. Within the simultaneous interpretation, there's two types of modes. One is the whisper interpreting. This is where the interpreter stands closely to the client and whisper the rendered message instantly or in short segments. This allows the client to keep up with the event and the surroundings. The other one is interpreting Booth. This involves interpreter to perform their task within a soundproof room that generally fits 2 to 4 interpreters due to high attention. Focus skills needed for thes type of high pace events. Interpreters need to be physically and mentally prepared and comply in an environment that can provide total silence and water to perform this mentally strenuous test. Next is the escort. Interpreting escort. Interpreting role provides different function in their service. The service is often needed for one or more clients who are traveling on business trips to serve clients with their needs. Escort interpreters often perform like a bilingual assistance who helped client and navigate and accompany them throughout their business trip. Some tasks may include scheduling on the phone with clients, contact assistant shopping, possible tour guide around the city and any planned activity that may require language assistance and local guidance. I had a few escort interpreting experiences, and it's often a company convention show clients around the town task includes shopping for gifts, finding restaurants. We're meeting with their clients over a lunch or dinner. It's quite an interesting working experience that can teach you how to be a local guide and seek things to help your clients outside the realms of convention shows or business meetings next. As a video interpreting video interpreting is often referred as video remote interpreting or V R. I. It's a growing field and is often used by medical, legal and mental health settings in the business industry. This is often used for clients who favors to hire interpreter who can work remotely over the video conference. More often, this is this Will have Web cameras. BDO phones Were you Softwares such as Skype Zoom were other favored online meeting platform to conduct the business meeting. The video conference can go anywhere from 15 minutes to an hour, depending on the goal of the meeting. Its interpreters responsibility to do the no taking to ensure all important informations are interpreted correctly without admission. If possible, it's best to discuss the assignment with the client to understand the goal of the meeting and the topics that will be covered. This helps or the interpreter to be fully prepared with terminologies and forecast the topics that will be discussed. Last, commonly used service is a telephone interpreting. Most telephone interpreting isn't consecutive mode, which is interpret speakers message in short conversation segments, just like video interpreting interpreters will need to prepare for the Simon's familiarized with terminologies and be able to relate the rendered message to both parties with no taking skills and active listening skills. The downside of telephone interpreting is that nonverbal communications are often neglected . However, this type of interpreting is simpler for all parties. Toe hold conversation as opposed to all other options. Familiarize yourself with different interpretation loads allows you to understand what is expected of you for the assignment and the value you can provide for your client. 8. [Lecture 7] What is ethics?: in business. People want to work with professionals. Who knows what they're doing, can handle all types of situations and can get the work done without the drama. When it comes to providing interpretation service for your clients, there could be unexpected situations, and it's important to know the standard of practice and interpreters code of ethics so you can respond appropriately in this section. We will go over the best practices and ethics for interpreter. First of all, what is ethics? According to the Merriam Webster Dictionary ethic, is a disciplined dealing with what is good and bad and with moral duty and obligation for interpreters. Ethic includes back with respect for the clients and then engaging party performed duty in a manner appropriate to the given interpreting situation. Maintained ethical business practice and keep professional boundaries. Uphold the knowledge and professional skills required for the given assignment. Here is the major parts for code of ethics and guidelines for professional conduct. One. Professional accountability to professional competence. Three. Non discrimination, four integrity and professional relationships, five. Integrity and business practices. Understanding each category with its sub topics will help you build a good foundation in your professional career. and also be on the career aspect in life. For the next few sections, we will go over each parts. 9. [Lecture 8] Professional Accountability: professional accountability is about accepting self responsibility for the physicians and actions made part of professional accountability is the confidentiality responsibility to the clients as an interpreter gave great customer service is a big part of our profession. Part of giving great service is to keep the discussion private, an undisclosed to any non related parties. Think about it this way. If you were to hire someone to help you for your business or any projects you have, you wouldn't want them to gossip around the private information away, would you? And how would you think other people might feel if they're in a group gathering where professional talks about some really bizarre things were really sensitive private matter about their clients? You probably cringe a bit and probably feeling uneasy, right? It's important to make appropriate professional decisions and self conduct in a professional manner no matter where you go. It's a small world you never know has connection to someone you know in the class notes. You'll find an article from NPR that talks about the interpreters code of ethics. Check it out. It's a short re, and I hope you learned something from it. Another part of professional accountability is the professional conduct. This involves understanding our positions and let the clients make their professional decisions as an interpreter. We're like the human translation machine that ringer some message from one side to another . This includes not taking stands, not putting personal emotions. Perceptions, judgments, Opinions at subtract, favor, dislike on anything that is being interpreted. And it also means to not let conflict of personal interest or circumstance interfere with role performance. Why is this important for one part of being professional is toe, hold your tongue and speak only when appropriate. Anything more Make it you into trouble. It's best to keep your professional interpreter mask on until you clock out next. Four. Professional accountability is the scope of practice. This is about maintaining our professional boundaries and perform tasks no more than what interpreter roles should do. Amaze. We cannot counsel advice or interject personal opinions. We shall also reframe ourselves from manipulating work situations in our favor for personal benefit or gain when you work. Whether you're working as a contractor were under an agency or other employer. Think in terms of representing yourself as your own personal brand, think and act in a way so that other people are willing to recommend your professional service. Lastly, for professional accountability is the integrity of service. This is about holding ourselves true to our words and making professional judgment for our decisions. Part of being responsible also means to know when to pass on the job opportunities if there is a conflict of interest and also taken account to ourself, abilities, limitations, knowledge and resource prior to agreeing toe work As a professional, you once a filter on all possible components that may hinder your performance. This includes taking on more than you can handle being in a unfamiliar industry where you're not fluent with the terminologies or being in an event that does not align with your personal value, which may make you uncomfortable. All these can lead to awkwardness and make you the interpreter seem unprofessional. Best to always prepare yourself and know what you've signed up to 10. [Lecture 9] Professional Competence: as part of being an in trip ITER. Providing the highest quality of service is our priority and our professional competence, and this includes four points. The first is the professional qualifications to practice. This is part of being self responsible toe acquire the knowledge and skills on becoming the professional support for accurate, inappropriate interpretation. It also includes being observant to the linguistic needs of the client, the cultural dynamic for each assignment and maintain professional standards for the event . Next is the faithfulness at the interpretation. When performing interpretation, it's a responsibility of the interpreter toe render the message at exactly from the source . Unlike literal interpretation, interpretation, faithful to its meaning and contacts will include the cultural and idiomatic challenges such as idioms, Coicou, ISMs and slain. It's recommended to speak concisely and complete sentences, using natural language and in firm tone. Third is accountability for professional competence. Ask professional contributors. We represents ourselves in our own work with quality service as priority. We want to avoid making an accurate statements regarding our competence and will properly prepare ourselves for the contract at work. It's a job assignment is I'm familiar or too complicated for you to handle. It's okay to professionally reject the offer and maintain a good relationship with the agency or client for future assignment that fits your skills. Being up front and appreciate the client for the job opportunity is much better than accepting the job assignment and mess it up. Last is the ongoing professional development. Conversations and business settings can be very dynamic and covers array of interests as an interpreter. It's important to diversify and obtain knowledge from different fields to keep up with the conversation. It's highly recommended to learn from a variety of source as well as pick on few niche market to study in greater depth, went on duty, remaining neutral stands and do your best to interpret the message with accuracy. 11. [Lecture 10] Non-discrimination: nondiscrimination is taking very seriously in every industry. It includes no discrimination against ethnicity, age, gender, disability, religion, sexual orientation, personal beliefs and practices, social status or any other factor. Part of code of conduct and best practices for interpreter is to display with spectral manner to your client, Holly's and anyone involved at a business event. Should the clients make remarks or have gestures that make you feel uncomfortable, please speak up and be assertive. Learning all these rules of conduct and code of ethics does not mean it only applies to your behavior and demeanor. It also means you hold your standard and will not comply to colleagues and clients or anyone really, who will bully and degrade you in any way your worth as much higher than being put up with harassment of any kind for the pay. When you hold yourself responsible for your part, any misconduct will be on the other party. It's best to keep your opinions to yourself, even when asked, and keep the conversations no more than a short, small talk. When you're on the clock, keep your demeanor and keep the conversation professional at all times. 12. [Lecture 11] Integrity in Professional Relationships: maintain integrity and professional relationships is part of being professional as an interpreter when it comes to having conversations, there is a difference between professional and social interactions as a professional. Part of the job skills is to master the professionalism in a work relationship. What does it mean to be professional? For interpreter, it means that we must remain neutral, impartial, objective and put aside our personal opinions and reactions that may interfere with impartiality. We must not alter the message for any topics, including sensitive ones like political, religious, moral or philosophical in our favor. And if there is conflict of interest to the subject matter, we will remain in our professional manner. To not accept the work were worth. Draw our service from the assignment or contract. When you act with professionalism, people tend to respond back the same way. And from there it's about communications and gestures that maintain the healthy work relationship. Some recommended reading materials to help you keep professional relationship with integrity includes the fine art of small talk by Debra Fine. Emotional Intelligence 2.0 by Travis Bradberry The Dictionary of Body Language by Joe Navarro Without saying a word by Keisha with House Key. The's books have many great tips and advice to help you improve your social skills for both professional and personal partner in life. Another resource I highly recommend is charisma on demand on YouTube. This channel make gave you many insights on improving your speaking, listening and observation skills As he commits your rule in act with integrity, you're likely to provide quality work with your clients. That is how you build your own brand. 13. [Lecture 12] Integrity in Business Practices: aside from professional relationships in trip ITR will keep integrity in business practices as well. This relates to the business side of being in trip ITER and serving clients. When it comes to providing the interpretation service, there's a few important points to cover. The first part is business practices. Business practices involves understanding that all companies have their business, culture and politics. It's not our job to interfere or give personal opinion. Our role is to stand neutral stands and render the message to our best ability to all parties without any personal judgment. Position yourself as a valuable resource and asset who is solely there to help the clients with the language part to reach their end goal becomes self aware of your customer service advocate for your clients. Ensure your gestures, demeanor, apparel, verbal and nonverbal are all incongruent with your interpreter role act mature Lee and professionally at all times. You can be polite at the same time. Set firm professional boundaries. Setting professional boundaries is crucial to ensure you will keep the conversation matters to business in small talk level. You don't have to discuss politics, Religion and personal matters were issue with your clients on a personal level if the client asked which some, well, simply let them know you're not in position to discuss such topics. Be okay with silence and not do anything when your interpretation service is not needed. Learn to perform your role without putting in personal emotions. It's best that you state your role as in contract Interpreter up front with respected parties. Before you start performing your duty to allow all parties understand your role, be firm, be confident and be professional. Second is accurate representation of credentials When it comes to professional credentials , it's best to keep your records and experiences accurate and applicable. Misinformation and fake credentials on resume or record is already a violation on integrity and code of ethics. Clients are much happier to work with authentic people with no credentials but have positive attitude with willingness to learn as opposed to people with no integrity. And we'll fake their way to make money, be up front and show respect Last. The third is the costs and reimbursement for services. One important thing that life will causally teach you is to learn to value yourself. A lot of people don't know how to value themselves. In fact, I was the same at the beginning to value yourself as an interpreter. You'll want to do your homework and understand your worth and the value you provide. It means understanding the function for this role. How much is the fee that is associated with this role? How much your client is willing to pay for this role, how much time and effort is needed in corresponding to perform this role? Do your homework and be sure to get paid properly. Remember, you are worthy person, and you will act like a professional right from the get go. It's your part to learn to be confident and ask what you're worth. Please do not allow the client to pay for a specific job function and demand more work than agreement. There will be plenty of people who want to take advantage of you if you don't know your worst and boundaries. This is an important life lesson. I hope you will always remember. The more work experiences you have, the more you will learn how to respond appropriately to different people and matters. This conclusive integrity and business practices, as well as the code of ethics keep good standard of practice and ethics in mind and stay out of trouble 14. [Lecture 13] Business Terminology for Business Meetings: In this section, you will learn the basic terminologies and phrases commonly used for business settings. Experiencing the simulation business meeting will help you get a night idea of the real event. All key words are highlighted in defined for you in the class. Notes. Be sure to eternal language captions for the translated version to your preferred language . And here's a little disclaimer. All business terminology sections are made to simulate the event but does not represent any real life event. No information is disclosed for any real life clients and the respective parties. Let's begin. Thank you for joining us today, Wall. Thank you for having me, Dave and Julie. I received your email on the meeting. I'll let you let so all your questions can be answered accordingly. Thank you. Thank you. Want I'll start from here? The first thing we want to address is the new samples we received last Thursday. The sample does not appear to have the exact measurement to our design blueprint, and the design is off on both sides of the product. This needs to be addressed to your pattern making team. Or thoroughly I see. Please send me the cat files with details and measurements so I can address this issue with our pattern making team. Aside from the design and measurement part, we want to ensure the turnaround time is 14 business days. Our new story location in Los Angeles needs more products on the floor. Can you do it in 14 business days? That's not a problem. Do you want us to ship it to the same warehouse located in Anaheim? Yes, but we want to divide the shipments in two different locations. This time one in Anaheim won in Burbank. You have the Burbank warehouse address on file, right? Yes, I do. Let me confirm the address to you. It's 1234 1st road, Burbank, California 91504 Is that correct? Yes, that's right. Great. I'll have that shipment out by tomorrow afternoon so you can get it in time. Great. Thank you. One. Can you also make sure our company labels are included inside package for every product? An internal dust bags are included. Certainly. I'll get our cue, our team to interest that. Have you sent to me? The company label design, pdf file to my inbox. Yes, I did that this morning. Great. Thank you. I'll double check it and confirm with you tomorrow. First thing in the morning. Any other questions? No, that's it. That's all I have. Thank you for the clarification. I'll update tomorrow. Thank you. Thank you. Want now that ive experienced a simulation business meeting? You now have a better understanding on what is expected of you. Oven interpreter. You can go to the class, know Stella a terminology study guy, and get some recommended YouTube videos for further practice. 15. [Lecture 14] Business Terminology for Trade Shows: In this section, you will learn the basic terminologies and phrases commonly used for convention shows or trey shows. The purpose of convention and trey shows is to present product or service and fell to potential buyers. Most trade show attendees are usually buyers from retailers, boutique stores or e commerce, and some shows are open to public sellers. Presenting at the tray shows have only one goal is to get as many order as possible or get the order from the targeted companies. They'd engage in conversations with potential buyers to explain their product or service and discuss business and details. As an interpreter, you'll need to know the basics in order to help your clients and their customers communicate more effectively. Be sure to eternal language captions for the translated version to your preferred language . And here's a little disclaimer. All business terminology sections are made to simulate the event but does not represent any real life event. No information is disclosed for any real life clients and the respective parties. This is terminology varies upon the theme of the show. Here are a few real life scenarios from the trade show. Can you tell me more about the functions on your product. Sure, we have our newest model available this year. Let me show you how it works for this newest model. We implement new technology and has improved, are designed to ensure the function of performs faster and more efficiently. Sounds interesting. What is your minimum order? Quantity? We welcome new clients with special deals. Our minimum quantity isn't 500 pieces with 24 7 customer support to help you get started and ensure everything goes smoothly for you and your customers. What's your turnaround time? Our turnaround time is usually from 3 to 4 weeks. What happens to defective products? What's your return policy? Our 24 7 customer service can help you with any issues you have. If the product is not fixed after the customer service assistance, we'd be happy to replace the product for you or work out a way that's best for our clients . Sounds good. Let me look around and come back right. It's a pleasure meeting you, sir. What's your name? I'm Mike. Mike. I'm one. It's a pleasure to meet you. Here's our business card. Can I have your business card? Sure. Here you go. Thanks. Hey, one last time, I ordered three units of orders on the FDP 1000 and one month. The customers have some feedback on the sense of functionality. Hi again, Charles. It's good to see you again this year. I'd be more than happy to get your customers feedback on the product. What's the concern about the functionality? Well, our customers say the product is greater than all. But whenever they open the programming software, the device sometimes froze and had to be rebooted. That sounds like a programming problem. I'll definitely address this with the programming team and be sure they look into it. Thank you for this valuable feedback. Any other concerns you want to share? That's about it. So far, we have pretty good earnings for cure for and is looking to expanding in a different market . Do you have any new product this year? It's great to hear your business is going well, Charles. Glad our products air serving you well for this year are Engineer Team came out with a new model that features many new benefits. Here's our updated catalogue. See this part? This is after dinner is a new function and it improves high performance and can save you time to get better results. Interesting. Tell me how that works. We integrated new many fan with the motor added high functioning computer chip and took away the excessive components to increase performance speed. The way it works is that we focus on improving what works the best sense of practice, things that are not helping with the function or the speed. So far, all of our samples came back with positive responses. Hey, that sounds interesting. Let me get the Rougier on this new gadget. Now I know this is new to you and your customers, and it takes some effort to market a new product. Our design team created a simple marketing framework that can help you get started. What do you think was the marketing framework about our design team? Created some useful product demonstrating videos and product info template for our clients to use in their marketing strategy. It leverages your marketing team with clear information so you can promote the product benefits to your customers. Here's the information packet We also ever workshop tomorrow afternoon that talks more extensively on this market and how our product can integrate with your system. That sounds great. I'll go ahead and order 500 units this time. I want to put it on my previous card and address. Great. I'll get the order. And for you. Can you please sign on the order contract? Here and now, Start your order. Right away. Sure. And let your shipping team. No, don't forget to add my company Social media card inside the box. Well, Dio thank you for your business, Charles. Skype me any time. If you have any questions now you get a feel of what to expect. Toe work for clients that shows you can better prepare yourself for your assignment. 16. [Lecture 15] Business Terminology in Private Business Interview: depending on the job assignments in your location, there may be opportunities that involves the company, a journalist in a private business interview, usually during or after a business conference. The Interviewers job is to accompany the interviewer throughout the business conference and interpret what is requested at the schedule interview time with the company representative or the CEO themselves. This is whether interpreter must be prepared to allow interview session. Go as smooth as possible. In this section, you will learn the basic terminologies and phrases commonly used for private business. Interview. Be sure to eternal language captions for the translated version to your preferred language . And here's a little disclaimer. All business terminology sections are made to simulate the event but does not represent any real life event. No information is disclosed for any real life clients and the respective parties. Let's begin, Mr Davis, my name is Grace on. It's my honor to be interviewing you today. Thank you for having May grace. Can you please share with this? What's the story of your life in the decisions you made along the way to get to where you are today? As the top rated CEO of the year. That's a big question. Well, I was born in a family that puts high expectations and discipline towards the kids. My father will always want me to give my very best and exceed the standards. He often pushes our limits and never take mistakes as a failure, but rather a learning experience. When we were little, we'd always wake up really early and help our parents with the chores around the house. My mother is very compassionate and tries her best to give us a positive influence in retrospective. I think her encouragement really has helped me through many difficult challenges in life with positive thinking. My parents with strict, but they want the best for their kids. Having been raised in a low income family that struggles with money and putting food on the table, we learned to make the most out of every little things, and we always try our best in schools and try to give some back in the community. What you've been through was not easy, yet you remain optimistic about it. Can you share with us which accomplishments that shade your career? I started off as an apprentice in a local electronic shop where I learned a lot about the ins and outs of running a business. I also learned some sales skills, some engineering skills, some people management skills and things like that. It was a challenging job because there were so many tasks with limited pay. But my boss, who is also my mentor, taught me a lot from that experience. I learned how much I'm drawn to owning my own business and sell products. I like at the same time, give great customer service. So that past job experience is you have starting as an apprentice shaped your career today . Tell us, where do you get the inspirations for the products you have? We go with what the customer wants. First every year we'd survey our customers and brainstorm on the suggestions they gave us. From there, we have an amazing engineer team that puts in a lot of effort to satisfy customers demand at the same time sticking with company value and aesthetics to make beautiful products with excellent function going with what the customer wants her. What are some of the top obstacles that was hold to ever come in making the products mostly the cost side. We pride ourselves to use factories with high morals and ethics who treat their employees well. And we also source materials from different suppliers to ensure we get the best quality at the best price. What do you value most about in your company culture and vision? We value our employees and customers like we're one big family. Our company culture is to put people first and make sure they are taken care off from there . We work as a team to give the best service to our customers, and we work around different things to bring the best price on our products. We make sure customers inquirers around said in a timely manner, and we ensure our employees get what they need to perform their tasks. What do you think is the next big thing for your industry? From the outlook on the oil Bryce and different demands, it's possible that we may introduce newer models that can reduce their costs at the same time, have high performance in a reasonable time frame. Thank you for your time, Mr Davis. It's a pleasure to know more about you and your company. We wish you the very best in your endeavour thank you for having me. Best of luck to you. Now that you've experienced a simulation private business interview, you now have a better understanding of what is expected from interpreter. As mentioned in all previous simulation section, it is highly recommended to review and practice the contents. The study Guide and Review recommended resource in the class notes. In no time you will be prepared when it's your turn. 17. [Lecture 16] Bilingual Skills Opportunities: One of the biggest worries for freelancers is the fear of not having enough jobs to pay the bills. The market can be competitive or there might not be enough jobs available. I get it. Some people ask, Should I work as a freelance contributor being self employed or work in your agency? Answer is, it depends. How much hours of work do you want to put in? Do you want to work part time or full time? Is your schedule flexible? Does the city where you live have enough demands? What other jobs are you working for? What other skills do you have? Unless you're buying toe a legal contract that limits or career choices, you should be able to grab all the chances you have for any opportunity that IHS Markit your service and build yourself as a reputable professional. Good feedbacks from clients on your portfolio will always make people want to hire you for your service, and the agency will likely to put us a priority contact for your expertise. For example, when there are no assignments for the in person interpretation service in the convention shows, you may find interpretation or translation opportunities in different industry, such as an immigration law, firm, clinics or university. Using your bilingual skills, you can also take on projects online from up work, freelancer Lincoln and so forth. You can work as a translator, foe, interpreter, video caption, translator, book translator, voiceover, actor and so much more. For other opportunities, you can offer your bilingual service or teach language class on Airbnb or meet up maybe packager bilingual service to something like a private bilingual escort, bi lingual travel guide or language tutor. And if you're ambitious with extensive knowledge and business marketing and the industry, you can also take initiative to be a cultural business consultant for your clients, foreign businesses and companies who want to do business in the U. S. Or vice versa. Americans who want to do business oversee in Asia all definitely need expert advice from people who have a deep understanding of the culture, the target market and the business industry. If you can solve that problem for them, you can make good money by being a business consultant or create professional business reports for your clients. Many interpreter in the field also utilizes multiple channels to get clients of various assignments as a service professional, you have to think and ask, What does my client need that I can offer? So the point is, broaden your horizon, accumulate your experiences and be creative to cross reference your work skills, know what value can give and be brave to charge what your services worth. Giving your clients a great working experience will likely have clients to rehire you and refer you to someone they know. In the next section, I will show you some of the most effective marketing strategies for your interpretation service. 18. [Lecture 17] Market Your Service: Even if you have a skills and knowledge to service clients, nothing will matter unless you give yourself out there and let people know what you're offering. Right in this section, you will learn some impactful marketing strategies to help you find clients and work first is the Agency Channel. There are a lot of interpreters who find work through a local agency agency normally serves as the middle person from the companies who needs language. Assistant to the interpreter who matches the company's needs from their agency, usually receives a commission or fees to be the broker. Finding these local agencies is not difficult. You can simply google them and start sending cover letters and resumes. However, there are a couple things you can do to stand out. Let's go over some important pointers that may help you get started to work for an agency. First, you want to build your professional resume and introduce yourself properly. You can build an outstanding resume by using websites with beautiful templates online. One of my favorite website to help me create Nice resume is camba dot com On the resume. You want to put down all your strength skills, relevant job positions and the value gave to the employers. Be consistent. Keep it focused and highlight your accomplishments accordingly. You can find very useful information on how to create outstanding resume that catches people's attention in the Job Scan Web link in the course description below. It's best to also right and cover letter to the agency you are applying for and give some highlight on why you are qualified. Candidate. Be sure to not overwhelm and keep the cover letter. Mistake free with proper grammar, correct spelling and use words and professional manners. You can install Graham early as a tool to check your grammar or hire someone to go over your resume with low cost at fiber dot com. Also in the course description, I've included Zetti Web link, which have great resource on how to write outstanding cover letter. After you send out your cover letters and resumes two different agencies, be sure to follow up in a reasonable time frame. If you haven't heard response from them, keep your communication open and perhaps have a nem person or telephone interview so you both can understand each other better. Although you are the job seeker, you also have the power to pick and choose which agency you want to work with. It's not necessary to be submissive or passive and give the power to the agency to dedicate how much you earn in the types of job you get. Perhaps you can learn some negotiation skills. Some recommendation reading would be bargaining for Advantage by G. Richard Shell. Establish your confidence through your professionalism and expertise. Be assertive and half standard in mind. When working with agency. You'll want to stick with agencies that are honest and operates business with integrity and professionalism. Finding work via online When looking for freelance job online, you'll want to establish your credentials and portfolio in major websites. If you haven't already some of the most searched websites, which you can build your portfolios are lengthened up work Indeed. Freelancer Some tack With these type of websites, you'll want to refine your resumes objectives, highlight the accomplishment and be upfront on your skills. It's also important to update all profile photos with professional business attire photos. You may be able to save some money on photography service, but adding yourself to a local photography club or group on Facebook or local photography meet up group and seek starter photographers who needs a model to practice and build a portfolio collaborate together as a great way to get things done and benefit for both parties. Another way to stand out from many candidates is to create a video resume. It's best to keep the video resume no more than one of three minutes. Beacon size in your words. Be energetic and look confident. Many hiring agents often scrolls through tons of profiles a day. You want to be able to sell yourself well in the video and present yourself as a great candidate to hire for the job. There's a link on medium that talks about how to build an excellent video resume. All link in the course description. Next is the offline strategies to find work. There are many ways to market yourself as a professional. At the same time, you don't want to be too pushy and solicit your service in the wrong place with the wrong people. Here are some ideas to help you better network and connect to people that may gave you leads. First, you want to prepare yourself with business cards and put a few in your wallet some of the affordable business cards. He come by our services like this. Step print dot com or mood dot com. Be sure the have the most up to date contact information on the card so people can read you easily. Aside from sending cover letters and resumes to Vocal Language Assistance Agency, you can also pitch yourself in other places that have high opportunities for language assistance. Some suggested places would be travel agency, law firm, co working space news and media agency, local small clinics or maybe even a specialist office. Tailor your cover letter and resume to each place and highlight how your language skills can assist well in certain events. They have, For example, ah lot of law firm and Specialist's office may need language assistance and handling Clients who are not English proficient When seeking to network with the's places, you'll want to ask good questions that are relevant to their agenda instead of just selling your service. Sometimes they may even refer you to the agency they use, to which you can become part of the network. All those are different marketing strategies to allow people to connect and hire you for your service you never know can lead you to an opportunity. And what kind of events can give you inspire ations. Another tip is that it's best to be specific on who you connect relevant to your skills and expertise. Remember that that center you spread yourself, the more energy you need to manage your time and tests. So it's best to choose just a few industry to be your expertise and connect to people who are relevant to the field. This way, you can master your skills and become an expert. This concept also applies to learning industry terminology. Pick a few of your interest and study deeply within the field will be far more effective than learning. Many industry Stay on top of a professional presentation and be prepared. Opportunities are presented for those who are prepared. 19. [Lecture 18] Time & Lifestyle Management: One of the things people often neglect in their busy working schedule is the importance of time management and self care. Time management helps you better prioritize your tests so you can get things done and allow yourself to have more personal free time. Self care is very crucial for all occupations, including interpreter, because the job function often requires high attention focused and fast thinking skills. In this section, I will be sharing with you some tips to manage your personal and work life style in some ways to enhance brain function and focus. First, let's talk about time management. For interpreters, it's important to coordinate your contacts and job assignments. Tow. Avoid schedule, conflict. I'm prepared for assignment or lost contact or location. Information. It's best to save all your job assignment and schedules in your Google calendar. And be sure to set alert notifications for one and three days in advance. Save the contact information and the brief summary of the Simon in the event description so you can access easily from your smartphone or laptop terminology. Learning can vary upon different personal schedule and preference, however, and water to become more fluent and fast thinking. It's best to review the terminologies for at least 15 minutes each day and before the day of the assignment. Avoid any distractions, like checking on social media were washed. Netflix. When you are studying, so you can optimize learning in short amount of time with full focus. And if there any down times while you're a company that clients for the assignment, you can utilize the time to study their company pamphlet or hand out to show your dedication and professionalism. Now for the self care part, let's talk about some healthy habits. Toe optimize attention. Focus. The 1st 1 Stay hydrated. Do you know that dehydration is the silent productivity killer that can cause moodiness, concentration problems, headaches and fatigue? This is crucial because when you can't focus on your job assignment, chances are you're thinking skills will be impaired and hindered, which can lead to staggering and misinterpretations to avoid fatigue in your working hour, it's important to bring a water bottle with you while working and sip water every 15 to 30 minutes. Second, bring snacks. Aside from water for hydration. Other things he can bring for your job assignments is some easy to eat snacks. This can include banana packs of nuts, trail mix, almonds or porting bar eating snacks. And, sure, there is enough blood sugar control, which also helps your body and brain to perform at optimal level. For focus and thinking skills. Best to eat snacks during break time and choose necks that are easy to ingest. Third, use essential oil. Another great way to help with focus and thinking skills is to use essential oils. What's best about using essential oils is that it does not have any side effects, and it's easy to use some. The recommended essential oils that are good for focus and concentrations are lemon, rosemary, peppermint or Cyprus. You conduct some essential oil on a handkerchief and store in your bag or dab a few drop right under your nostril. You can also use essential oil for studying or reading to enhance. Bring focus. The last time for self care is stretch to get the blood flowing. To promote brain function is to do some easy stretch periodically. Although job function may vary upon the assignment, interpreters don't normally set long hours like an office job. Sometimes the job function may wear you out throughout the day, due to the high focus, it's best to do light stretch every 30 minutes to an assured good blood flow to the brain and throughout the body. The last section is more on life lessons. One important thing to learn in life, whether you are interpreter or any other professionals. Its importance on learning to say no. Learn to say no to opportunities that conflicts with your schedule or interest. Learn to say no to family and friends that demands your time and attention when you don't have any, learn to say no to co workers, acquaintances and bosses that demands more from you than you can provide. Understand your needs, established your boundaries and be firm and assertive to say no to things and people that does not align with your value. What do not value U. I learned this the hard way and had multiple burnouts. Hopefully, you can avoid the pain of spreading yourself too thin to the point where you have no energy to give. Ah Holly Recommend reading boundaries by Dr Henry Cloud and the book of No. By Susan Neuman PH. D. One last tip is to use Evernote to savior reminders, favorite quotes motivations inspire ations and maybe industry terminology. The app can be sink to your laptop and phone, and you can often review it whenever you need. Now that you know that tips and tricks to manage your health and lifestyle, you will become a better planner and be able to balance your lifestyle. 20. [Lecture 19] Conclusion: congratulations on making it to the end of the course. You now have learned all the essential skills on becoming a business interpreter. Be proud of yourself for making it this far and know that in real life. But learning doesn't stop. Perhaps being a business interpreter is your end goal. But I assure you, from the experiences and knowledge who'd gain as you work, you can take a life's challenges with bigger opportunities if you wish. In fact, that's how I got started. I start off as a translator in an interpreter and has been offering freelance language service to accumulate many skills, experiences and network. The more work experiences I have, the more I learned about the client industry in Operation Side of running a business. After a while, I take on bigger opportunities and even created my own business. It's important that you keep learning, do what's right for you and master your skills. If you want to learn more about lifestyle, business, marketing skills and life skills to improve yourself in your life, please do check out my other courses. Until then, best wishes, and I'll see you again soon