Communications Styles for Stronger Social Connections | Jack Tsao | Skillshare

Playback Speed


  • 0.5x
  • 1x (Normal)
  • 1.25x
  • 1.5x
  • 2x

Communications Styles for Stronger Social Connections

teacher avatar Jack Tsao, Entrepreneur and Educator

Watch this class and thousands more

Get unlimited access to every class
Taught by industry leaders & working professionals
Topics include illustration, design, photography, and more

Watch this class and thousands more

Get unlimited access to every class
Taught by industry leaders & working professionals
Topics include illustration, design, photography, and more

Lessons in This Class

12 Lessons (43m)
    • 1. Welcome and Introduction

      2:22
    • 2. Communicate Better to Connect Better

      2:07
    • 3. Self-Questionnaire: Discover Your Style(s)

      0:16
    • 4. What Determines Your Style?

      3:44
    • 5. Your Style is Different, not Better or Worse

      3:25
    • 6. Self-Oriented Communication Style

      4:22
    • 7. Group-Oriented Communication Style

      4:38
    • 8. Achievement-Oriented Communication Style

      3:54
    • 9. Process/ Detail-Oriented Communication Style

      4:36
    • 10. Flexing Your Style and Raise the Rapport

      6:47
    • 11. Class Project: Drawing Your Relationship Maps

      5:19
    • 12. Final Thoughts: Continue to Learn and Grow

      1:26
  • --
  • Beginner level
  • Intermediate level
  • Advanced level
  • All levels
  • Beg/Int level
  • Int/Adv level

Community Generated

The level is determined by a majority opinion of students who have reviewed this class. The teacher's recommendation is shown until at least 5 student responses are collected.

460

Students

1

Projects

About This Class

Sometimes when you try to connect with someone, it seems as though you come from different worlds. You may feel frustrated or disappointed that you are not making any progress. This situation can happen in both your personal or professional life.

This course is for anyone who would like to develop better communication skills and build stronger relationships in any category of your life; work, business, family, or personal life. I'll introduce the basics of communication, the different orientations or styles people fall under, and how you can adapt your style to create a greater connection with them.

What will you learn?

In this course, you will learn to improve your communication skills when you interacting with the people around you. It will give you a fresh perspective on how to approach your conversations, both online and offline, whether you are in 1-to-1 or group meetings, presentations, negotiations, leading a team, or in everyday social interactions.

By applying the skills you will learn in this course, you can be more aware of your own habits and start the process of customising your message to win friends and influence people. You can start to attract more opportunities in your life, or create deeper connections with family, friends, employees, or clients. You can also avoid behaviours that break rapport with your co-workers, boss, friends, or loved ones. A good understanding of this framework will allow you to feel more confident and comfortable in any future interactions.

I don't want to convince you to take this course. I encourage you to try it and see how it can transform the quality of your life. Everyone can learn to communicate better. I've made the lessons short and easy-to-understand, with a lot of visual guides to make the experience memorable and enjoyable.

Who this course is for:

  • People who would like to communicate better with the people around them.
  • People who like want to build stronger rapport in professional and personal networks.
  • People who would like to learn how to connect and make great impressions.
  • People interested in self-improvement and growth.

Requirements:

  • Pen and notepad to take notes.
  • Openness to learn and apply the learnings from this course.

Meet Your Teacher

Teacher Profile Image

Jack Tsao

Entrepreneur and Educator

Teacher

Hi, I'm Jack and I have over 15 years of experience in sales, business management, leadership and education. I hold degrees in life sciences, economics, a Master in Applied Finance and a PhD in Education.

When I graduated from college in my early 20s, I was shy and unsure of myself. Since then, I've had the opportunity to pursue many different paths in life, and undergo an enormous personal transformation. I owe this to a drive to constantly improve myself every day and failing often (and the pain of picking yourself up after each failure).

In my career, I worked in the financial services industry in Australia, serving various sales, relationship management, and learning & development roles. I previously co-founded and ran a luxury fashion distribution business, ... See full profile

Class Ratings

Expectations Met?
  • Exceeded!
    0%
  • Yes
    0%
  • Somewhat
    0%
  • Not really
    0%
Reviews Archive

In October 2018, we updated our review system to improve the way we collect feedback. Below are the reviews written before that update.

Why Join Skillshare?

Take award-winning Skillshare Original Classes

Each class has short lessons, hands-on projects

Your membership supports Skillshare teachers

Learn From Anywhere

Take classes on the go with the Skillshare app. Stream or download to watch on the plane, the subway, or wherever you learn best.

Transcripts

1. Welcome and Introduction: I will come to an introduction to communication styles. So throughout this class, war teaches basic framework for getting understanding of your own communication star and the people around you. This gil allow you to look at how your star impact on how you communicate. Information, things like your facial expression, eye contact, gestures, posture and how you receive information and how all those things actually impact form your relationship towards other people. Hi, my name's Jack. I have over 15 experience in financial services, luxury fashion distribution and in corporate in story in training. I was previously a performance and leadership coach working with a global consulting company. I have worked with Fortune 500 companies in skills such as communication. So the skill level of this course is end up beginners. So the Caracas that you really need is self winners and an openness to learn the classes to anyone who works in teams or with other people, which is essentially everyone. What you learn today can be applied to dramatically improve the quality of your life through improving your relationships both in business professionally and also personally, and hence improve your productivity and team, or it can also be used in situations where you need to influence someone, for example, within cells or networking. So by the end of this class you have a basic unuseful framework for understanding how you communicate so you can adapt and optimize your communication styles. Depending on the situation, you also be able to understand behaviors and emotions of other people based on the communication. So how will proceeds? Firstly, by talking about a basic communication model and how that impacts relationships, or then discuss the concept off people in task focus and how that relates to communication stars and something called degrees of dominance. Well, then go through the different styles or orientations of people based on this particular framework. And then I'll end by giving you some practical and personal applications off this particular framework in life. So I trust, by the end of this course, you have, ah, very useful framework that you can use every day to improve the quality of your life. So let's get started 2. Communicate Better to Connect Better: So what we need to understand is that communication is a two exchange of information. So there is the sender, and that is receiver. So the sending off the information is conveyed through high contact gestures, movements, how you speak. For example, your tone, your speed, your language, the words that you use and even how you dress is well. So you external purists and then how you receive is usually through your senses, for example, what you see and what you hear. And that interpretation depends on your identity and values experiences. Either That invention is filtered for amplified, so we're usually not aware of how we communicate. A lot of this is done below the surface, I subconsciously. So when it comes to relationships, we have a tendency and instinct to bone with someone who we have commonality with. And this is because if you have something common with them, we can understand them better and minimize the fear off the announce, which comes because we have differences. It's easier to show empathy to someone who we understand and can relate to, so it's no surprise that commonality is usually determined through communications. In fact, when you build commonality with someone you built, a close relationship to them and mutual understanding. And this is what we call report. In fact, the definition of rapport building report is minimizing the subconscious differences between two people. As we said earlier, communication is a lot about something that is underneath the surface because we're not really aware of how we communicate. As we said earlier, Ah, lot of communication is below the surface and very subconscious. So this definition of billing report is appropriate, which means that how we build report is true minimizing differences in communication. So the next section, what we're gonna talk about is a concept off people and task purpose and then also something called degrees of Dominance and how that is useful in constructing our framework for communications sells season exception. 3. Self-Questionnaire: Discover Your Style(s): hi, everyone. So before we proceed to the next section wanted to do firstly complete the question they're attached and that will help you understand more about your own communication. Start so you can get the most out of the next few sections, so please do that now. 4. What Determines Your Style?: So by now you should have completed the questionnaire, which allows you to understand more about your own communication style and the behaviors off your communication. So what we're gonna do now is go through two dimensions which will help us understand the framework which we're gonna discuss in the future videos. We're gonna talk about two dimensions. One dimension is called people in towns focus. And the other dimension is cold degrees off active nous dominance or reflectiveness. So we'll start off with the first dimension, which is what we call people in task. Focus. This is a spectrum that people or into towards people are into towards either tusks or people warranted towards our relationships and people, and they fall within the spectrum's. It's not a dichotomy. So what that means is, for example, people focus. Individuals are more oriented towards building relationships and being around other people compared to tasks. Okay, so it's a relative kind of a spectrum. And so what you see these people actually doing is they're mawr interested in the human aspect of executing tasks. They're more agreeable than more into socializing. Working in teams. The importance off feelings and emotions is stressed generally in their communication styles versus people who are more focusing tasks generally, basically people who are focusing tasks and more concerned without the undertaking of tasks compared to people. Once again, it's relative. So the completion of tasks processes off goals, things like productivity efficiency details are very important to them compared to, you know, voted and basically they ever interested in achieving particular performance standards. For example, they're very skeptical, generally objective and very logic focused. So this is a difference between people and task focused individuals and were generally fall into the spectrum. So it's not a dichotomy. So the second I mentioned we're going talk about in terms of communication styles is what we call degrees of dominance, which can also be called degrees of active nous versus a reflectiveness. Same with the people in task. Focus. This is along with particular spectrums, people for within the spectrum is not a dichotomy which all about degrees off active nous of dominance, which all that people were more fast paced there, more assertive in terms of what they want. They're more in your face. Sometimes if you're more towards the higher degrees off dominance they generally a more louder and bolder in terms of their communication. So we can compare these two people who arm or leaning towards a reflective category. So people in this section are generally mawr thought for their comma, more methodical in terms of how they go about things. They're more careful when they make decisions, for example, and their paces generally slower to moderate. When they speak, they speak in a softer, more easy going pace. So those are the two degrees of dimensions that we're going to talk about and that will help us construct the framework for communication stars. What we can then do is take those two dimensions and then put them on a graph. And then we can understand easily where people can lie in terms of their communication stuff by joined that we can understand that people generally have four categories of orientations intense of the style that communicating. And these are the categories that we're gonna talk about in the following sections 5. Your Style is Different, not Better or Worse: so using these two dimensions that we just talked about, the people tasked focus and also the dominant, easy going us or what we call active reflectiveness. What we can do is break it down into a communications framework. Composed or four distinct communications starts Way do this because this is beginners course around communications. So having four different distinct stars allows you to immediately apply communication styles to your life. So just take a bit before we begin to talk about the framework is we're not trying to box people into a particular communication style. Being different is different because sometimes when where different in terms that nutrition stars, we can think that it's better or worse. But for example, like an accountant with a task, focus doesn't mean that they perform their jobs better than a person with a mawr. People focus so way need to remember this. It's important to recognize that people for across the spectrum off different communications starts. So which one? About four distinct communication stars. However, some people have stronger preference to a particular style versus another style. It doesn't mean that they are one star, and it precludes them from all the different communication styles. So it's important. Remember that also, communications stars is context dependent. So it means that it changes depending on cultural norms, your roles and responsibilities. Living work, for example, or within your personal life. Corporate politics comes into play, and also a gender and relationships as well. So the good news is that your communication star is not like personality, which is harder to change your communication stars actually quite adaptable, flexible if you consciously think about it and go about changing, and also with practice. Remember, Bureau report is about reducing subconscious differences by changing your communication styles. So by adapting your communications, start to that star off the other person. What you can do is allow your message to be received much more clear then, if you communicated in a different way for different stuff. So as I mentioned, communication styles is about how you receive information and how you convey information driven by the context in this situation. So walking do is examine the communication start by looking at the following areas, differences in the motivation and drivers of each particular style, how star influences the energy and pace, things like movement and gestures facial expression, eye contact and posture, and how each particular star also changes how you speak and interact with other people. So these observable to allow tease the identify the style off the person you are talking to . Then afterwards, I'll give you some tips about how you can adapt your particular style so you can reduce the subconscious differences between you and the other person and improve your relationship with them. And then finally, I'll give you some behaviors to avoid when you're interacting with individuals off each particular style. Because some behaviors may be responsible for destroying report with the other person. Just a final note is that a person's communication style is a preference and default the idea. So it's important to emphasize here that preferences can be changed consciously with practices. So with that in mind, let's get into it. 6. Self-Oriented Communication Style: so people who are people focus on the joys of high degrees of dominance and active nous are what we call self oriented communications start. We can think of these people like a stereotypical motivational speaker, internal motivations and now these of these people around being around people and building relationships because the focus is around themselves. It's an ego driven exercise and behavior on trying to show the expertise they value imagination. There also the value competition, because competition helps invalidate themselves in terms of the energy and pace they usually foster. Very energetic, very passionate on very emotional and very instinctual when they make decisions when it comes to their movements and gestures, is usually very large, busy gestures. They're not afraid to take up the space in front of them, and when they walk, they walk very fast. So when you see two people, this particular communication stars category talking, it's like they're talking to each other and doing speech. So in terms of the facial, expressions have very expressive facial expressions very animated, and they have very strong eye contact. But I contacted sometimes be all over the place. When it comes to their posture, their very forward leaning. They like to take up space, and they're not afraid to take up your space. So in terms of how they speak, they speak very far. They think out loud. It's like their thinking and their talking at the same time, and they're talking about it thought, because that's how they process information when they're talking as well. They like to take a lot of tensions. So it's very difficult sometimes to listen to them actively, for extended periods of they do enjoy dominating conversations, and then they're not afraid to challenge and instruct you If something doesn't seem right. I like to use the eye language because it's all about them, and they love to be the center of attention. When they're talking, they're up to about concepts and big ideas, usually future driven and very examples of people who might default into this particular communication start might be cells, people, motivational speakers, for example, Tony Robbins of Stage. Other examples might be Jim Carey or Jimmy Fallon screen. If you visit people in the office or their homes, people with self warranty communication stars, you'll find that they usually have photos of themselves and sometimes with other people and usually famous people in terms of how you adapt your communication stars to commission stars off people within this category. What you need to do is you need to acknowledge and recognize them and their ego because they love dominating conversations. It's important to talk. Tell them how they matter, what is the benefit or relevance it in. You also need to make sure that you're matching the high energy that they're exhibiting. You're talking faster. You show enthusiasm. You're showing passion because if you don't do that, they might temper that as you're not passionate about what you're talking about, So why should they be? It's important if you're talked softer to talk louder and mawr assertively in more. So this slogan for these people is be interesting and tell me what's in it for me When it comes to how not to talk to these people, it's important that you don't talk around topics that has no relevance to them. Your pace if it's too slow. If you're not passionate enough, you have to lay back. As I said, if you don't have gestures or expressiveness off facial expression, they can see that as interesting. You want to make sure that you don't talk about details or processes that how, if they're talking about the I don't challenge them because they see that as a personal attack or criticism, and they don't take criticism well. So what usually happens is they would deflect the conflict. So in summary, sell foreign technique, it in style. People are very people focused individuals with high degrees of dominance and active nous. They're focused on the ego being the center of attention and being around people so they can show their expertise, their imagination and compete with them to be the best. People within this can agree, have very high energy, very emotional when they make decisions and have very strong body language, very expressive body language, and when they speak, they talk about themselves and big ideas and concepts. 7. Group-Oriented Communication Style: So what we're gonna talk about now is what we call group warranted communication styles. People within this category are more people focused individuals and their lean towards more reflectiveness rather than active nous or dominance. People in this group in the thought off like a counselor, for example, the internal motivations and drivers off these people are generally around peace, harmony or consensus driven collaboration that focuses usually on group dynamics and relationships in terms of the energy levels off these particular people in the pace, that pace is usually very easygoing. Every moderate and slow on the energy is conveyed as open, warm and personable energy. In terms of the movement and gestures, they have soft gestures, open palms, usually to gain trust. They exhibit more patients, they're less time sensitive, and they generally don't place too much pressure when they're communicating as well. In terms of the movement ingestion, it sends a facial expression in eye contact. They have very caring facial expression, very soft facial expression, and the eye contact is very gentle and very focused, but not always staring at you, sometimes looking a way to create our empathy and not to be too aggressive when it comes to Posture Group, Warren said. People have non threatening postures. They avoid facing directly to you. They need. They send an angle or 90 degrees to you to minimize the interpretation off threat and that been very person. So how do they speak? Well, the tone is usually very moderate paced. Enjoy conversations about you finding more about you. They like to talk about other people as well, and you're listening to others understanding them and using language like we language, which is similar to how they communicate using their gestures. It's all about inclusivity and being part of an example of someone who's default communication style is within this category. Might be, for example, doctor people We generally have psychologists, for example, or people who are team leaders and taking care off. Large group of teens may also exhibit or have a propensity. When you look at people in this category and you visit the workspaces or their homes, they usually have photos off themselves with their teams or photos of their family members as well. When it comes, start doubting, your indication stars to people within this particular category. It's important, not just skip small talk. You want to get to know them. You want to get to know the people that care about, you know, doctor friendly, caring, talkative and informal. Nonbusiness approaches well. It's important that you talk about feelings and emotions, because feelings emotions usually are the imports to conflict. So they want to get to know if you will be able to preserve the harmony and peace within their environment. People within this category get along very well with self warranted people as well, because so far into people love to talk, and they love to be the center of attention. Generally, people within this category group or into category will give them the center of attention. This slogan for this type of people would be around. I don't care how much you know until I know how much you can. So in terms of how not to talk to these people or things to avoid in talking to these people, remember, people within this category value harmony and consensus. So if you're trying to challenge you're trying to pick a fight with them, then that will really put them outside because their conflict avoidant so it's important that you don't make decisions or you get them to make decisions without group input because the consensus for them is very important. So if you want to make a decision, or if you want them to make a decision very quickly, you need to make sure that you spoken to people within their team or people that are associated with them or people there. Respect. As I said before, they're not time sensitive people, so it's important not to pressure them with time. So in summary group warranted to getting stars individuals. Although they're focused on people, they're focused more on how people interact with each other. So their focus on the harmony and group consensus that very soft body language in terms of they eye contact movements. Their language is very inclusive, and they love listening to people and talking with people about their feelings and emotions . 8. Achievement-Oriented Communication Style: So we then have people who are very task focused individuals, but with a high degree of dominance and active nous. And we call these people achievement or into communication stuff so you can think of this like a stereotypical sergeant. Major people with this particular communication styles as default generally focus on the bottom line. The results, the big picture, their achievement driven. So it's all about getting something done and as a result of very time sensitive. They just need enough information to make a decision or to execute on whatever task there are signed with or they have to do in terms of their energy. It's very controlled, very assertive income up across, sometimes as very aggressive. So sometimes it's very difficult to build relationships with these type of people. Obviously, because they're not people focus individuals, but in terms of their pace there very fast. And it's very determined and persistence energy. When it comes to the movement and gestures, they have very deliberate gestures. It's a love chopping of hands, very directed pointing, giving instructions. It's very purposeful movements. When they walk into somewhere, they walk in a straight line, a very strong, confident so until the facial expressions eye contact. They're very serious done. Facial expression. Very business, like most of the time, in terms of the eye, contact can be very strong and can be overbearing, sometimes very fixed. The posture is very confident, very erect. So when they're speaking, they speaking a very firm and very strong turn. They don't waste words. And when they're asked to do something, they say yes, when it's a very formal, their authority to very sure kind of tone. We can think of people in this category or people who devote in this category like, for example, seen executive because of the roles and responsibilities that given someone, for example, like Donald Trump will be a good example. Someone who devotes within this communication style category when it comes to talking to people with this communication style and adapting your style, it's important that you give him direct answers. You're to the point that succinct when you're talking about projects, for example, or a conversation. Talk about the outcome in results, be prepared. If they ask you information that you can be able to provide it, and when you're saying something, said once and say, Well, they're not afraid of conflict because they're trying to get things done. So this could be very off putting also for consensus driven communication styles, or even for people who are self warranted because they might see it as a personal attack or criticism. This lotion for these people are don't beat around the bush tell me strength. So how not to talk to these people or points of conflict with people who are achievement oriented is don't waste their time. Make sure you're in time and don't waste the time without necessary information. When you do something and something goes wrong, make sure you don't make excuses. Just take responsibility, and they will respect you for that in terms of failure. If you're delegated with a particular task, which they think it's easy and you don't do it properly, then this can put them off side with you. So it's then very difficult for them to trust you again. In summary, people within this particular communication styles category have a high degree off dominance, attractiveness and coupled with a very strong tart focus. So it's all about the results. It's all about the big picture and the bottom line they make decisions very fast. They're not afraid to create conflict, to get things done. And the body language, the energy, how they speak follows along with them. Their very burned, their authoritative, very certain and very deliberate, very controlled. 9. Process/ Detail-Oriented Communication Style: the next communication stars can't agree what we call process or detailed or indication stars. So people who are task focused individuals but also lean towards mawr reflectiveness rather than active NASA dominance so similar to the group, warranted people but group or into people. Generally, more people focused, whereas process detail oriented people are more tasked focused individuals. So you can think of people within the process. Details go into communication. Start like a university professor and sounds of the internal motivations drivers of people Within this medication category, you have people who are very detailed. Focus high attention. You tell they like information. They're concerned with correctness. Precision there, like options, processes the steps to getting to things and logic in terms of the energy and paints. They're very low energy, cautious and very slow. They don't like too much movement or gestures because they can interpret those movement gestures as distractions. So in terms of facial expressions, they don't have a lot of facial expressions. It's quite minimal, and the eye contact there generally quite avoidant or have very minimal eye contact in terms of the posture very laid back. It's very known reactive posture. It has how they speak similar to the body language. They have very considered very slow pace, very thoughtful with their words, and have a very mutual tone and their concern with questions off why and health so there, sometimes within their own minds. So maybe examples of thinking about people within this committee Christian Stars category might be thinking about people like Albert Einstein or Stephen Holcomb's people who have process or into jobs. For example, programmers or accountants generally have a propensity to four into this communication styles category or defaulting to this communication styles category, remembering that people are different depending on the circumstances. So in terms of the data connection starts to communication styles off people within this particular category. It's important when you're talking to them to be considered timely, Loki and don't fluff around, provide them accurate information, logical arguments, supporting evidence and the process and step by step way off how you reach your recommendation or your argument. Don't rush or speak too fast. It's important to give them time to process the information, because you might be talking about one idea, but they're still thinking about previous idea because you haven't given time enough to process information. It's important to give them MAWR information than it's necessary to give other people because they would like to go through the argument there like a looker information, so giving them additional information is very important. So the slogan for people within this particular category is Show me the evidence and how to get from A to B al not to talk to them or things that void where you're talking to them. It's important not to push for a decision. So in contrast to people who are in the group or into communication stars who require consensus off people around them, people within this category don't necessarily need consensus from people. They need enough information and enough time to process information and to think through, make sure you give enough time to them. Also, when you communicating to them, don't put too much energy off movement because that will distract them and make them uncomfortable. Do not talk to them in concepts and big ideas as well, because they may see that as unrealistic if you don't know how toe execute for if you don't know the details of your ideas. So people, for example, who are self warranted who speak about big ideas, imagination, future or into vision. Cetera might not communicate very well with people within this particular inefficient so in summary, people who are processed, detailed or into the kitchen starts generally task folks, individuals leaning towards reflecting in terms of their internal motivations. Drivers. They're geared towards attention to detail, precision information, logic and process. The body language. And the energy is characterized by very low key, a minimal energy and when they're speaking, then generally have a neutral tone that thought for the slow pace. When you're talking to them, it's essential to ensure the evidence and to tell them how to get from A to B. 10. Flexing Your Style and Raise the Rapport: earlier, we spoke about the me to look at the style of the other person and how to adapt to their style and Debbie Davis to avoid when talking to them. What we're gonna do now is look at how your star impact also on this style of other people and what you need to do to change it when you are interacting with people, different cells. When I'm talking about how you should adapt your star to this style of other person, I'm not expecting you to be completely the same as the other person. So if you have low energy person, or if you're someone who doesn't use much gestures and you're talking to someone who is very loud and expressive in terms of the gestures into the energy, then I don't expect you to be the same as them. But you might want to consider meeting them in the middle. So when you first talked to someone that you have no prior knowledge off the first thing, one of Jews try to assess what kind of communication starts that foreign there by observing behaviors that exhibit and then look at how he should have got your communication stops. So we talked about these behaviors during the videos of each particular style. Those are the motivations drivers, how they speak, their tone, their language, the words they used, things like facial expressions, eye contact, their gestures or movements, posture and also their energy and pace. Those are the things that you want to be looking out for, and then what you want to do is look at how he can adapt and match them. So what? The areas you can look at matching them is in the energy levels in the pace off the person . So if you're a detailed oriented person and you're talking to someone who's faster pace, for example, somewhere is achievement oriented or someone who is self warranted, then the slow pace can make a frustrating or very boring for them. So what you want to do is speed up your pace and put a little bit more energy into how you speak. And that could be through variations in your time. Or it could be through a little bit more energy in your body language, and that's around the movement. Well, that's around digestion as a detail process or into the person you also have a tendency to too much information on, for example, slide presentations or you're talking to someone. You tend to go a little bit too deep into the weeds, and it's important that you don't do that. It's important that you keep it on a high level. And as I said, this happens presentations. It's more important that you find out who you're the audience you're speaking to is. And tell her that information to the particular audience, for example, for pitching project to senior people within the organization who could be time poor. Then you might wanna just give them the bare essential details instead of bogging them down with too much information. So if you're a group or into person, you need to understand that you may be clashing with achievement orange of people because they're not afraid to create conflict. To achieve their outcome, you need to understand your own conflict avoidance behaviour because you may be avoiding conflicts. But comfort might be the best way to solve a particular problem or the solution to a problem. So if you're someone in the achievement or into communication stars, it's important that you soft in your communication but verbally and non verbally. When you're talking to people in the other, communication styles can agree. What you might want to do is consider. Instead of telling someone to do something, you may want awesome To do something. You have to understand that your confrontation behavior may lead people to avoid you in the workplace and also within personal family life. And people may be working or sabotaging you behind your back. Or you want to do that. Achievement or into person is just more time finding out about other people, especially people who are self oriented or group warranted, and to remember to smile as well. So one of the things understand is that if you are self or into communication stars category person, then you may have regular conflict with people who are detailed are process oriented, so make sure that you can back up your ideas concepts instead of making sweeping statements that can have their eyes. What you want to do is fill up with more information, more details, more process to show that your ideas and not just blanket statements so you can show your level commitment to them. So when you're adapting your start to the star of other people. Be careful off the varying degrees of orientation within each person context and also the relationship. So if someone has saying they re orientations, for example, that primary intention is achievement oriented and second reorientation is group warranted , then you need to look at how those two different orientations are interacting and what is being exhibited within the drivers and motivations. So this is a little bit more complicated. You will allow you to understand how may be talking to them in an achievement oriented style. May not particularly work or the different context is, or different roles and responsibilities will change how they communicate. You need to be aware of that and also change accordingly. For example, mother could be detailed orange at work as finance officer but achievement oriented in the family context as a single parent off three Children. So similarly, you want to look at how your secondary preferences orientations may impact on your motivations, your verbals or your number. Also, if you're historical relationship with someone is good, you may also notice that you're naturally a common eight or soft and your communication to that particular person and Likewise, if your relationship is bad, then you will create filters to receive information in a resourceful way and potentially communicate information in a hostile way. So in summary, the key is to think about how you're communicating at the moment and how he can adapt to this style, the other person, or minimized the differences in how you communicate. It's important to understand that context will impact on your communication behavior and the behavior of other people. So it's also important to look at the second re orientations or communications. Start off the other person to look at how those stars might change, how you can communicate to them. And finally, the historic relationship between you and the other person also impact on how someone communicates to you. 11. Class Project: Drawing Your Relationship Maps: So what we're gonna do now is different project and in the project and what I wanted to do something very simple. So you're going to map out your relationships with the people around you, especially people who are important to all people who you don't have very good relationships with, and it's important that you have very good relationships with them. So what you're gonna do first is take out a piece paper and then you are going to draw yourself in the middle, represented by a circle. So that's yourself and what you're going to the end is right, your actual communication stuff. So either your self oriented group oriented and your achievement oriented or your process detailed, warranted. Let's say that I am process, detail oriented person. All right, so what I'm gonna do is on one side, I'm going to ride out the business and work relationships. So that's business work. And then on the other side, I'm going to draw out mine personal family relationships and gonna start off with their family. So I might have just three people who are very important to me and who I might really want to work on my relationship with because my religion might not be optimal. And that could be my partner. That could be Adrian could be Dad. James could be sister Brooke. All right. And then what I'm gonna do that is draw out the people in my workplace or people in my business that really matter to me or because they're important to me in terms of my work. And I don't have a very good relationship with them. All right, so my boss Grace my client on its No. And then could be my coworkers, Tooker workers. And that could be Charlie. And that could be foreign. So what I'm gonna do now is just as I did to myself before I wrote process detail oriented . So that's my communication style. So I want to go through each off the people without drawn and write their communication style as well. So, for example, my boss I'm going to write a group or Intuit Sergey from group Oren's. Still, my client is achievement oriented. Jim, my co worker, is quite expressive and very driven by self. So so far into. And then child, he is also very self warranted. And then my partner, Adrian I'm going to write, and I'm gonna just right prices for into my dad this process rented, and then my sister, my achievement oriented. All right. What you can also do is look at the relationships impacting people around them. So, for example, if you know that your boss Grace is group point and then you want to also look at Grace's relationship towards Jim. And maybe if Grace also manages jolly, then you can also look at that relationship as well. All right to see how they interact. Because remember and group orange people love harmony, and they like to make sure the team is taken care off. And there could be other people that some influence grace, maybe high manages within the Iraqi, for example, that you might wanna have a look at. So it's always important to look at the relationships people within your circle or within your influence have with each other as well. All right. Same with that. For example, your dad and your sister have relationship towards each other, and then you can see if that relationship is good. But you're a lady. Should be. Your dad could be great. And ABC away because your process detail oriented, and your dad is also processed, eat oriented. But your relationship that Adrian is that good, that might be good. Go. There could be other reasons why it's not good. So you want to have a look at that as well, because you might be processed, detail oriented. But you might also have aspects off, for example, self oriented behaviors that might actually conflict with they very high process orientation off your partner, so it's important to look at that. So that's just a mapping out all of your relationships, and you can do that very quickly, and you probably know that people around you very well. If not, then you can go through the different aspects off that particular person by looking at you know how they speak their movement and gestures, postures and facial expressions, eye contact and the energy and pace and all those things that we spoke about in the earlier videos. So have a review of those and look through and identify the people around you, and that will help you kind of take the first steps to adapt to how you can talk to someone else and how you can potentially reduce the subconscious differences between you and them and establish more pull with, um 12. Final Thoughts: Continue to Learn and Grow: congratulations on reaching the end of this course. It shows your commitment to self improvement and review relationship with the people around you. So in summary communications to exchange between the sender receiver and its context, dependence building relationships to report is primarily built for a communications by minimizing the perceived differences between two people. We talked about people in task, focus and responsiveness and degrees of dominance and how that impacts on assertion, body language, energy pace and active all reflectiveness off a particular person. We also looked at the differences between four different communication styles and how the differences are not natural. Worse, they're just different. Communication styles can be a mixture within every person and can also be changing depending on the situation for context, for example, roles and responsibilities. It's important that you take away what you need from this course. They're things that might be useful for you. There are things that might not be so useful that you might want to put aside, but you may also consider revisiting them later on and looking at whether they get useful in a month or two months time. There are also other frameworks and tools out there that you can learn around communication styles and also improving your legend ships. So I challenge you to keep learning so you can continue to become better.