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6 Videos (23m)
    • Introduction

    • Assertive Messages

    • Perception Checking

    • Listening

    • "I" Statements

    • Effective Apologies


About This Class

This class will teach you concrete, step-by-step skills that you can use every day to give you more control over how your relationships unfold. I'm convinced that a big part of the meaning of life is all about how you well you enhance or maintain your relationships with people. This brief class will give you lots of skills you can use to make your life easier.

2 of 2 students recommendSee All

Excellent tips, Bernadette! And very clear and pleasant delivery. "Effective Apologies" needs to be re-numbered in the presentation. In the outline, it is #5 but in the presentation it is labeled "#2 - Sincere Apologies," which is a little confusing. Other than that, great job ~ I took notes and I plan to use some points in my future exchanges with coworkers, friends, significant others.





Bernadette Kapocias

Quick Lessons for Better Communication

I am a professor of communication with over 20 years of teaching experience. What I love most about what I teach is that 1) good communication skills can be learned, 2) bad communication habits can be unlearned, and 3) practice with proven techniques can make our lives easier and happier, and our relationships more peaceful and fulfilling.

I hold both master's and bachelor's degrees in speech communication (with a minor in psychology). In grad school, I did my thesi...

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