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Communication Skills Training Course-Let's Talk!

Laura Silverstein, LCSW, Communicastion Trainer/Couples Therapist

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14 Videos (49m)
    • Preview: Communication Skills Training

      1:34
    • Welcome to This Evidence-Based Communication Skills Training Course!

      2:21
    • Miscommunication is a Waste of Time

      2:10
    • What Makes Communication Fail?

      3:32
    • How to Avoid a Misunderstanding (Or Fight)

      6:47
    • Project #1: Practice Avoiding a Misunderstanding

      3:15
    • You Are Fabulous (But People Will criticize you Anyway)

      3:20
    • How to Respond to Criticism without Becoming Defensive

      6:13
    • But You Don't Have to Fall on the Sword Either

      2:50
    • Project #2: Practice Responding to Criticism

      1:33
    • It's Hard to Talk to Someone Who is Upset

      3:57
    • How to Empathize Without Making Things Worse

      9:17
    • Project #3: Practice Expressing Empathy

      1:26
    • Acknowledgements and Resources

      0:20

About This Class

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Save Time-Communicate Effectively.

This fast, easy skills course will teach 3 of the most crucial communication skills. (1) How to avoid a misunderstanding, (2) How to respond to criticism and (3) How to empathize.

Miscommunication wastes time. Fine tune your communication skills to avoid countless headaches that result from assumptions, misunderstandings and arguments. 

Note: This course does not cover sales, public speaking or persuasion strategies

Scientifically Proven Methods

These strategies are evidence-based, drawing from the work of emotional intelligence expert, Daniel Goleman, and relationship scientist, John Gottman both of whom have revolutionized the way we understand human interaction.

We have conversations with people from sun up to sun down. When these conversations go well, they lead to quick problem solving, decision making and connection. Conversations that don't go well lead to long drawn out dialogues, misunderstandings and distance. 

The 3 skills that you will master from this course are the result of 40 years of scientific observation of 6,000 real people having real conversations.

We know what works and what doesn't. 

This is Not a Self-Help Course

This course is built on the concept that people need information more than they need help. Many times we stumble into miscommunications simply because we aren't educated about common predictable (and avoidable) communication patterns. These strategies can be applied to the following contexts:

  • Discussions about politics or religion
  • Conversations with co-workers
  • Interviews
  • First-Dates
  • Long-term romantic relationships
  • Difficult conversations with family members 

Let's Talk! Enroll Now to Join the Conversation!

The sooner you start learning these quick simple strategies, the sooner you can enjoy that extra time.

What are the requirements?

  • No prior knowledge or training is required
  • Have a pen and paper handy

What am I going to get from this course?

  • Learn how to avoid a miscommunication, respond to criticism and empathize.
  • Manage confrontation without conflict or conflict avoidance.
  • Understand the destructive power of defensiveness and start using the alternative.
  • See that empathy is a teachable, practical skill and learn to improve it.
  • Understand that thoughtful deliberate communication saves time.
  • Enjoy productive and interesting conversations in place of frustrating communication loops.

What is the target audience?

  • People who looking for conversational communication skills training for interactions at work and/or home.
  • This course does not cover sales, persuasion or public speaking training.

Photo by Anna Vander Stel on Unsplash

1 of 1 students recommendSee All

Very practical points on improving communication.
Chris Baldwin

eLearning consultant

7

Students

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Project

Laura Silverstein, LCSW

Communicastion Trainer/Couples Therapist

Laura Silverstein: Helping People Find more Happiness and Connection

She is Owner and Clinical Director of Main Line Counseling Partners, a private group therapy practice outside of Philadelphia.

Ms. Silverstein specializes in couples therapy and is a member of the Gottman Institute's research team, currently studying a new approach to infidelity treatment. Dr. John Gottman is a world-renown relationship researcher, probably most famous for being able to predict divorce with 9...

See full profile