Communication Principles - English as Second Language Learners | Y B | Skillshare

Communication Principles - English as Second Language Learners

Y B

Communication Principles - English as Second Language Learners

Y B

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12 Lessons (28m)
    • 1. Communication Principles

      0:53
    • 2. 1 Look to Understand

      1:33
    • 3. 2 Introvert vs Extrovert

      2:22
    • 4. 3 People and Behaviour

      5:26
    • 5. 4 Emotions and Traits

      0:58
    • 6. 5 Caring For Introverts

      3:41
    • 7. 6 Caring For Extroverts

      3:49
    • 8. 7 Communication Style

      1:08
    • 9. 8 Communication Times

      1:00
    • 10. 9 Communication Process

      1:08
    • 11. 10 Communication Problems

      3:01
    • 12. 11 Effective Communication Model

      2:39
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About This Class

This course is for English as Second Language learners.

The course looks at Communication Principles and covers the following topics:

- First Look to Understand People
- Introvert vs Extrovert
- People and Behaviour
- Emotions and Traits
- Caring For Introverts
- Caring For Extroverts
- Communication Style
- Communication Times
- Communication Process
- Communication Problems
- Effective Communication Model

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Y B

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Transcripts

1. Communication Principles: welcome to the communication principles course. In this course, we will first have a look at why it's important to understand people. First, we will look at introverts and extroverts, people and behavior, emotions and traits. Caring for introverts, carrying for extroverts, communication style, communication times, communication process, communication problems on effective communication model. So let's begin. 2. 1 Look to Understand: The first idea that I'm going to share with you, I believe, is the most important for most of the students that I teach. They students will work in businesses and industries that deal with people every day, for example, such as in hotels or the tourism industry or maybe translators, police officers. So one of the most important ideas that I can give you is you should first look toe, understand people, then to be understood by them. This is important because first we need to understand what people want or need. When we do that, we can understand what to give them or how to give it to them when we know that we can help people understand who we are and whether or not we can give it to them or not. So I would suggest to you the first look to understand people and then to be understood by them. 3. 2 Introvert vs Extrovert: introvert vs Extroverts In this section, we're going to look at psychology. Psychology is the science of behavior and the mind we're going to look at, too personality types Now. The reason why we're going to look at thes two personality types is one because it's easy to understand and to because it's easy to use. And it's something you already actually, no. And I'm just killing you in English. So who are you? The first type of person is an introvert. An introvert is someone who keeps their thoughts and feelings inside themselves. The opposite is an extroverts, and extroverts is someone who shows their thoughts and their feelings to everyone. Now let's have a look at some examples. Here you can see the introvert in blue keeps their thoughts inside. An extra vert talks about their thoughts openly and freely. Hell, you see and introvert in their personal space using their computer, maybe their smartphone, whereas an extrovert, you will see them talking to other people. A lot. Finally, introverts like to be in their own personal space, whereas extroverts people are open to go out to meet people and have people talk to them. So that's the difference between the two types 4. 3 People and Behaviour: people and behavior. We've looked at introverts and extroverts. We're going to look at two more people now. These are shy people and obnoxious people. Obnoxious people are people with their noses up. I think that better than everyone else and look down at people. So let's have a look deeper at how these people interact with people. So people shy people. When they meet other people, they feel anxious and nervous When interest for people meet other people. Introvert people do not talk much, so when they have to meet people and talk, their energy goes down and they feel drained and tired. So they need tire in afterwards to recharge extroverts people. When they talk to other people, they feel energized. Other people give them energy. Obnoxious people. When obnoxious people meet other people, they see them as their playthings. This means that they don't care if they use you in a relationship. You're just a toy to them. If if they break you, they will go and find someone else to play with and throw you away Conversations. How do these people interact? In a conversation? Shy people only speak when necessary. Introvert people have to be listened to and encouraged to talk extroverts. People will engage it, say hello first and start a conversation. Obnoxious people conversation rolls around them on Lee. They want you to speak about what they want to speak about. Talking with strangers. Shy people cower and hide when they have to speak with strangers. Introvert people do not encourage small talk. Small talk is very important to get to know people, to build a relationship quickly and to make people feel comfortable. So small talk is very important. Extroverted people will talk about anything in their life to anyone. They will tell you their life story. Obnoxious people will talk about you to everyone else, which makes them very dangerous. So be careful. Silence shy People do not like silence. They want you to do the talking introvert people. When there is silence in a conversation, they are thinking about what was said in the discussion conversation. Similarly, extroverts people will think about the conversation or the discussion. Obnoxious people. If there is a silence in the conversation, they will keep talking and you will not be able to speak. So be careful, thoughts shy People hope that no one asks them their opinion. Introvert People like to think through their ideas and then speak extra where people like to think and speak as they do. This helps them to develop their ideas, which is also known as brainstorming and helps them obnoxious People talk first, then think lastly, punctuation shy. People like long silences, introvert People like short silences, extra work. People like to use expressions. Wow, great, amazing, really on obnoxious people can swear a lot. So this gives you an overview off people's behavior when they're talking with other people in conversations using silence, how they think and how what kind of pronunciation they like to use. 5. 4 Emotions and Traits: emotions and traits, So traits are characteristics off somebody's personality. They could be positive or negative for good and bad. So you see this circle in front of you, it says, introverted on the left side. And on the right side, it's as extroverted below. It says, Stable in stable means something that doesn't change. And on the top off the circle, you'll see unstable and unstable is something that changes a lot. So something that goes, I pinned down. So this just gives you some idea off the emotions that are introverted and extroverted and then are stable and unstable. 6. 5 Caring For Introverts: caring for in Traverse. We've already looked at introverts and they're personality types Now. It's important to look at how to take care of thumb. Why is this Because you're going to be future leaders and managers. You need to know how to take care off thes type of people because one day you might be managing or leading them. So it's important to know what I have some ideas off, how to take care of them. So let's have a look. Number one, he says, respect their need for privacy. This means they need their own private space number two. Never embarrass them in public. Embarrass means to lose face number three. Let them observe first in a new situation. Observe means to see, look or tow watch. Let them watch in a new situation, then before give them time to think, don't demand instant answers. This means that when you ask them a question, you should wait because if you remember there thinking about what to say before they say so you need to give them time. Number six. Don't interrupt them. Interrupt means that you will means when they are speaking, you start speaking to this is a bad habit on, so do not do these. Do not do this with introverts. Number six, give them advance notice off. Expected changes in their life. This is similar to number seven. So we're gonna cover both of them together. Number seven says give them 15 minutes warning to finish whatever they are doing. Introvert people need time to finish what they are doing. They cannot finish when you asked. Um, finish now. So remember that. Give them time to finish number eight. Reprimand them privately. Rep Remind means to tell them ah, to tell someone that they have done something wrong. So tell them in private if they have done something wrong number nine teach them new skills privately. 10 Enable them to find one breast friend who has similar interests and abilities. Number 11. Don't push them to make a lot of friends. And lastly, number 12 respect their introversion. Do not try to make them extroverts. Don't try to change them. This will cause a lot off frustration, anxiety, maybe even fair if you off someone to change. So these are some guidelines to help you care for introverts 7. 6 Caring For Extroverts: caring for extroverts. Caring for extroverts is very important because in the future you might be managing or leading extroverts people, so it's important to know how to get the best out of them. So let's have a look at some ideas of how to manage them. Number one respect they need for independence. Extroverts. People like freedom. They want the freedom to do what they want number to compliment them in the company off others compliment means to say good things to them. When you say good things to extroverts people, they feel more confident. And they need the respect off other people to help them feel better. Number three except and encouraged the enthusiasm extroverts. People have a lot of energy, so you need to tell them that they're doing a good job that they're doing well on. If they need encouragement, then you need to be able to support them and give them advice and help them. Number four. Let allow them to explore and talk things out. Remember extroverts? People think and talk, and as they talk, they are developing their ideas, so allow them to talk and explore Number five Surprised them thoughtfully. This means that sometimes you have to surprise them with a gift or well done. Congratulations. This helps boost their confidence on they like surprises. Number six. Understand when there are when they are busy. When extroverts people are busy, it's best not to interrupt them. These people are very focused, and they need time to focus on what they're doing. So when they were busy, tried to stay away and understand when they have free time, then it's a good idea to go and speak to them. Number seven. Let them dive right in. Diving right in means that you let them do the job without managing them too much. They like this kind of style. Once again, they want the freedom. Number eight offer them different options. They like toe, have different options. Um, they like to choose. They like to choose because it gives them freedom. Extroverts people. Once again, Roomba need freedom, so you giving them different options helps them to decide what is right for them. Number nine make physical and verbal gestures off affection. Affection means to like. So what number nine is saying is that you should tell them that they've done a good job that they that they are doing well And lastly, Nova 10th let them shine. This means that you should let them show their talents. So this is a summary off some of the ideas you can use to manage extroverts people. 8. 7 Communication Style: communications style. What is most important in communication, there are two points. The first point to communicate in a style that you are most comfortable in the second point is to communicate in a sincere and honest manner with one another. Now there are very few people who can't communicate effectively in a manner or style that does not fit them personally or naturally, thes. Two people are professional actors. Actors can change the emotions, behavior and feelings to manipulate you. The second type of person is a professional liar who can also change their feelings, emotions and thoughts to manipulate you. So keep this in mind. 9. 8 Communication Times: communication times. How do we spend our communication times? Do you have any ideas? Well, we spend 16% of the time reading 9% off the time writing. I believe this may be higher, seeing as we text a lot more these days. We spent 30% of our time speaking during the day and 45% off the time listening. So listening is an important skill that we do throughout the day and every day. A quick question. What would happen if we change the communication times? What would life be like? These are things just to think about as we go through the course. 10. 9 Communication Process: communication process here we will look at how the process of communication works, So you will see there are two people, the person on the left. We'll communicate an idea to the person on the right. So, for example, the person on the left will come up with the idea off a tree or think off the word tree. They can say the word tree and the other person will hear it or they can write the word or draw a picture on. The other person will see it on. The idea will be communicated and both people will be able to understand the idea. This is the process off communication. 11. 10 Communication Problems: communication problems. We've already looked at the communication process, So let's now have a look at how the problems happen within the communication process. As you can see here, when the sender speaks or writes a message and sends it to the receiver, noise can cause a problem between the sender and the receiver. There are two types of problems. The first type of problem is physical noise. The environment makes it difficult to hear or pay attention to the other person. Now this can be controlled to some degree we can. If it's noisy, we can go to a quiet place so we can hear the second type off. Noise is psychological noise. Now. Psychological noise can be the state of mind, our emotions or stress from past problems. Problems are happening now or future problems. These are much harder to control and deal with because they can happen to both people at the same time, making communication very difficult. Sometimes other factors that caused communication problems are when we're angry or we are anxious. Maybe we have a test or an exam or homework or something is happening in our personal lives . Maybe we stressed. Other times we cannot say what we want to say. We know the words in our mind, but we can't say it. Cultural differences such a social difference being higher in a higher status or position or in a lower status and lower position. There are communication problems between the two, and lastly are prejudiced. This means that we have certain biases or we have certain opinions about certain types of people, and these can get in our way and stop us from really listening. 12. 11 Effective Communication Model: on effective communication model. What you're looking at here is used in a lot off service businesses. For example, Pizza Hut, pizza company, KFC mostly any restaurant that you go to will use this kind of communication model. So let's look at how it works. There are two people, a sender and a receiver. The sender sends a message. The receiver Here's the message and responds back. The sender listens and thinks if the information is correct and responds on, lastly, the receiver confirms that they have heard correctly. So let's have a look at an example. Let's take the example of booking a flight. The sender number one can say I want a flight to good on. The receiver who is working in a airline company will respond by saying you would like a flight to Cuban may be making a mistake. This is when the sender has a chance to correct the information. If it is wrong. So the Cinda might say no. A flight to Houdon and then the receiver can respond correctly by saying, Okay, a flight to Houdon. Now, After this, the receiver could ask for more questions. For example, do you want a one way ticket or return ticket. What day are you going? Would you like a standard class business class or first class ticket? Would you like a mule with that? So this model allows the sender and the receiver to here are information correctly And to make sure that things have been communicated and in both parties understand and need and get what they want.