COMMUNICATION | How to Avoid Misunderstandings and Work Worldwide | Rachel Smets | Skillshare

Playback Speed

  • 0.5x
  • 1x (Normal)
  • 1.25x
  • 1.5x
  • 2x

COMMUNICATION | How to Avoid Misunderstandings and Work Worldwide

teacher avatar Rachel Smets, Trainer, TEDx Speaker & Author

Watch this class and thousands more

Get unlimited access to every class
Taught by industry leaders & working professionals
Topics include illustration, design, photography, and more

Watch this class and thousands more

Get unlimited access to every class
Taught by industry leaders & working professionals
Topics include illustration, design, photography, and more

Lessons in This Class

19 Lessons (1h 18m)
    • 1. Introduction

    • 2. WhyThisCourseMatters

    • 3. Who am I

    • 4. YOUR OWN Identity

    • 5. Draw your Fishbowl

    • 6. OBSERVE

    • 7. LEARN

    • 8. KEY Culture Dimensions

    • 9. Language has many meanings....

    • 10. No Need To Fly across the globe

    • 11. Learn How NOT to Offend

    • 12. APPLY

    • 13. Apply at Home

    • 14. Apply in Business

    • 15. Traveling Abroad

    • 16. The Golden Rule

    • 17. Remember one thing

    • 18. Practical Tips

    • 19. Congratulation & Next Steps

  • --
  • Beginner level
  • Intermediate level
  • Advanced level
  • All levels

Community Generated

The level is determined by a majority opinion of students who have reviewed this class. The teacher's recommendation is shown until at least 5 student responses are collected.





About This Class

Are you Traveling, working internationally or living abroad? You want to engage and create effective relationships across the world?

This course will help you to build culture competence.

Being global means being able to deal with different cultures. Whether you are traveling abroad or living abroad or staying home but working with other cultures, this course will be beneficial for you.

Today, success is achieved by joint efforts of people from different cultural backgrounds, who have the will, skills and knowledge to effectively interact with each other.

The landscape of cultures is nothing new, but even so, it remains challenging to deal with other cultures.

Especially when communicating with other cultures, complications or embarrassing misunderstandings are still happening very frequently. A quick Google or YouTube search on cultural faux pas will give you tons of examples.

In our digital lifestyle nowadays, we’re only one click or like away from the other side of the world. Look around your neighbourhood, restaurant varieties, or colleagues at work, we see other cultures on a daily basis.

For each culture comes a set of rules and etiquette and preparing yourself with cultural courses, as this one, can help tremendously in your preparation and understanding of a new culture, both personal as professionally, whether you go abroad or stay home.

This course will help you to become more culturally sensitive, by creating awareness of your own culture identity as well as learning and understanding other cultures.

Being more culturally sensitive will help you to create great relationships with other cultures, whether at work, as a manager leading people, or working with people across the world or personally, trying to make friends anywhere in the world,

You will now know how to be culturally competent!


Meet Your Teacher

Teacher Profile Image

Rachel Smets

Trainer, TEDx Speaker & Author


-> Living Abroad Successfully: What, Where, When, How

All you need to know when considering to ''actually LIVE'' abroad. From Money matters, to jobs, housing, but also dealing with the culture shock, language issues, settling in, and much more. Also included you'll find many practical checklists to make your life abroad feel like 'home'.

-> Awaken Your Confidence:

A book that will help you build your confidence step by step. In Part One, 15 successful people share their journey to personal happiness and career satisfaction.Part Two has 11 confidence hacks that you can apply immediately to start building your self-confidence.

See full profile

Class Ratings

Expectations Met?
  • 0%
  • Yes
  • 0%
  • Somewhat
  • 0%
  • Not really
  • 0%
Reviews Archive

In October 2018, we updated our review system to improve the way we collect feedback. Below are the reviews written before that update.

Why Join Skillshare?

Take award-winning Skillshare Original Classes

Each class has short lessons, hands-on projects

Your membership supports Skillshare teachers

Learn From Anywhere

Take classes on the go with the Skillshare app. Stream or download to watch on the plane, the subway, or wherever you learn best.


1. Introduction: Have you ever tried some Vietnamese food or Italian pasta or Belgian chocolates? Or do you have any neighbors or colleagues or friends that are from another culture? Or maybe you travel a lot and you meet new people from other cultures in other countries. That is exactly the flavor in the mix, and I call it a cocktail mix of cultural flavors, and it is so exciting. It's something I'm so passionate about and connecting and communicating well with these other cultures and doing that in an effective way will require cultural competence. And that's what this course is all about. I'm so excited for this course because in this course you will learn to become more cultural aware, more cultural sensitive. You will grow your cultural competence. That way you can be interacting effectively with other cultures, no matter where in the world you are even at home, connecting to other cultures online, because yet we're just one click away, right? It is very exciting to connect with other cultures, but let's be honest, it can be very frustrated, and it can cause misunderstandings when you don't really understand the other culture. Oh, you're always late. Oh, wait a minute. That culture has a different concept of time. Mm. Well, let's talk more about that because knowing more about cultural differences and being more cultural competence will benefit you. It really enrich your life. Yeah, you heard me. You will have a richer life experience This course, you will learn how to become more cultural aware. You will learn to understand your own cultural identity. You will learn to observe, but not just observe other cultures. But observe objectively. You will learn about other cultures and cultural dimensions, and you will know how to apply everything that you've learned in this course. And that's what's really important to become more culturally competent. And once you're more culturally competent, you will build a lot more and better relationships around the world across the globe. You will be more confident in your cultural interactions. You will be more confident, and you will have less frustrations and less misunderstanding and less stress. So let's correct down and get you more culturally competent 2. WhyThisCourseMatters: Welcome back to this lecture. Why? Why discourse? How will it help you? Why have I created it? It's not just because I'm so passionate about cultural differences and learning about other cultures. But think about it. Look around you in your neighborhood. Look at your neighbors. Look at your colleagues at work. Friends, maybe family law. Maybe our student in class. Look around you. We are surrounded every single day by different cultures. That's the way this online were only one click away from other cultures. So it's important to know how to interact, how to communicate, how to avoid offending and and and misunderstandings with other cultures. Roughly, we can divide the people who deal with other cultures in two categories. The first category are the ones who just sit back and think I have my own way and only my way, and I stick to what's familiar to me. The second category are the ones who are open minded and willing to learn about other cultures willing to explore and discover other cultures and learn about it. The first category are the ones who just always seek for familiarity. You know, familiar food, things that they know even when they travel abroad, it would go to the supermarket and find or maybe restaurants with the food that they know to food from their country. They will stick to their old language that will not be open to learn anything. You, they just stick in their comfort bubble. The second category are the ones who are open minded, willing to learn, willing to maybe talk a few words in a new language willing to explore new foods and try out you thinks. And you are in the second category because that's why you signed up for this course, and you're gonna learn to become more culturally competent. Let's be honest dealing with other cultures. No matter where you are in the world, it means that you have to step out of your comfort zone. That's just the way it ISS. Is it always so easy? I didn't say that, and what happens is that if you are confronted with another culture, if you're traveling to another country, you know when you arrive in another country, everything looks different. Everything looks weird. You look araj way other street signs and better food and other cars, and maybe to drive on the other side and and people look different and the dress different and you look around and everything is different and you look at the people and they look. We're But you know what? As adults, that's a drink that our mind place with us. Because nothing is different. We are the weirdos. When you are stepping into new country, you're the stranger. You're a foreigner. Everything else has always been so. That's why being more culturally aware, more cultural sensitive, more cultural competent will help you to open up your eyes and adapt really easily to the new, to the strange to the weird. That's not Make it new and strange. No, that's why you're here. Learning how to deal with other cultures. Stepping out of your comfort zone and being more culturally competent will really enrich your legs. You will gain more confidence. You will have better and more effective relationships. Maybe negotiations may be effective business that you're doing with other cultures at work . Personally online offline, you will gain more effective cultural sensitivity, awareness and competence. Let's dive into the next lecture 3. Who am I: So who am I? Why am I teaching discourse? While I am a breakthrough clarity coach in the first place, I help people to get unstuck in their lives and achieve the goals and dreams that they really desire and achieve the life that they really want to live. Another expected to live and living a freedom lifestyle was always my dream, and now I am living it because I'm traveling the world and I'm living in all of these different countries. And for me, that means freedom for you living a freedom lifestyle, maybe just changing careers or staying where you're at or traveling around or living about . I've done all of those, so I'm happy to help people with all of those and what else? I became passionate about other cultures because of living in all these different countries , and I started studying it, and now I'm teaching it, teaching it. If in university, I also became speaker, I did to tech stocks all about taking action in your life and not comparing yourself being the better version off yourself. You can find that really easily if you would like. I am also on YouTube and I create a lot of videos about not just tips deliver bod, but also the mindset like, How can you be more open minded and create that like that you desire and adapting to other cultures or something I deal with every time I arrive in a new country? And that's how I became so passionate about it because, really, for me, my home is where my that is my home is not back where I'm native from. No, my home is every time I create a new home because I want to feel like a local and knowing more about cultures. It's so helpful, and it's also the mindset. You know how open minded you are. So that's about me in a nutshell. But you can find me. You can google me and help it. Enough resource is for you to find, But that's how I became so passionate about cultural differences. So let's go back home and I've been to the needy, greedy and get you more culturally competent 4. YOUR OWN Identity: in this section and lecture. We're going to start really digging into what is culture. We're gonna learn about your cultural identity and cultural dimensions. But first things first. What ISS culture. You will find the definition of culture right below. In the description, however, there are so many definitions of culture. So many people and gurus have studied cultural diversity, and it's just very complex. Word subjects, however you want to call it. In any case, culture is a shared something, something you share with other people. It's common beliefs, coming, behaviors, coming, values that you share with a community or a group of people. But again, I can elaborate on the definition, and I don't want to get to two radical high like images. So I wanna give you two images, and the 1st 1 is a cultural iceberg. It's called cultural iceberg. Why? What is so specific about an iceberg? Think about it. Look at it. Picture an iceberg. You see the top of the iceberg and the rest of the iceberg is blowed water, right? So more or less 10% is visible off that I Berg and 90% is not visible. And that's exactly how you should understand culture because a culture 10% of it is visible . You can see it with your eyes. Imagine someone from another culture or you arrive in a new country. What are the things that you see? What is visual? The things that you see are road signs, cars, skin tone, people's expressions, people's clothes, buildings, architecture, food. Those are the things that you can see right away with your eyes. But that's only 10%. That's only 10% because 90% of a culture you cannot see with your eyes you can't. What are those 90%? 90% is the beliefs, the religions, the language you can. You can't see language. You have to hear it. You have to talk to somebody. So it's part of the 90%. It's attitude. It's what is polite. What is rude. It's certain behaviors. It's the meaning of certain gestures. We'll talk about that in another let lecture. So 90% of a culture is not visible, and that's why it's so important to know more about a culture, which is what we're doing in this course. If you know a little bit more about another culture you will dig into those 90% and it will be so much easier for you to have effective relationships with other cultures. So knowing more about the religion, the behaviors, that politeness, etiquette, the business etiquette, the food that he kept a dining at to get all of that is in the 90%. So that's the first image. If you like images like me, there's a second image that might also help. And that is the image of an onion. Yeah, and onion. What Issa specific about an onion and onion has layers, right layers. So the first time you look at an onion, I'm doing this. But an onion is small and onion. The outside layer is what you see with your eyes. It's the exact same thing as those 10% of the top of the iceberg. You see that you see the outside of a person. You see the outside of a culture, and then you start peeling off a layer like I get to know a little bit more about that person. That culture I get to know the language. I get to know the food. I get to know what is their religion. I get to know. So you just every time you peel off, you will get closer to the beliefs, the values and really begin to that culture. So what are you, like, an iceberg or onion? Their arm or images? That that is the best way to explain what is culture? 5. Draw your Fishbowl: Welcome back in this lecture I want to dive into what is your cultural identity? Because, really, if you want to understand another culture, it is so important to understand your own culture. And again, I'm gonna use images. I love images because it just makes everything so clear. And now I want you to draw your fish balls. Yes. Draw a fish bowl. That's what we're gonna do. And actually made a little drawing for yourself. This is official. So you just draw the water and the fish and the fish is you. Right? So you're gonna draw your own fish, bolt. Why? Because I want you to think about. First of all, let's not go too far. First things first, draw your own fish bowl and think about what is important to you to you as a person. So what I'm gonna do is I'm gonna add things that are important to me, Right. So let's see. I'm just gonna add I am, um I love sports. I love eating pasta. I am a sister. I love chocolates. I also love dogs. I like running. And so you just continue for, like, just a minute. All right? You love you Just continue at all these words off the things that are important to you. That you lied that you enjoy your hobbies, your family. Maybe you have kids. Your sister, your brother, the food that you like. Just think about things that that matter to you in your daily life. Are your work your job? All of those things that will be your fish ball right now I'm going to tell you a little story before we move on. And that is imagine official and one fish this swimming in that fish bowl. And then suddenly a second fish comes alone and the second fish comes from somewhere else somewhere foreign. And the second fish tells the first fish who was already in the fish bowl. Hey, your water is nice and warm. And the first fish says water. What water? You see the point ISS That that first fish was always in its fish bowl. He had no idea of what's out there. He doesn't even realize the water that he swimming in. It doesn't realize it because he's never been anywhere else. It's on Lee, when you go out of your fish ball when you jump out of your fish ball into another fish ball that you realize the water that you were swimming in its on Lee. When you realize that, let's say you go to another country when you leave your own country, you think, Oh, wait, they don't have that food here away. I miss my chocolate or I miss my pasta or huh? You know, when I think about it, I love running. But in this country where I'm going, it's too dangerous. Render snakes everywhere or I love dogs. You know, for me, I wrote down dogs, but in some countries it wouldn't be so safe because, you know, I mean, they eat dogs. Um, let's see what else? I love ports. But when I travel to some countries, there's no gym. There's nothing there. Um, my favorite chocolate. We'll definitely can't find out everywhere. And so you kind of start sinking about. If you travel to another fish ball, what is going to be different? What are you gonna miss? What are you gonna have similar and what is going to be different? So I'm kind of I want to show you a another fish ball. I'm not good in drawing. I'm sorry, but what I mean is like if you jump out of your fish bowl into another fish bowl, it's the same as traveling to another country or staying home, but dealing with somebody in another country. I give a lot of webinars with people who are constantly working with other cultures as well . And so that's the same thing, you know. How do you What are these different things? How you greet what language? All of that are even forgot. One of the most important English. Oh, tell me about it. There's a lecture about language because no, not the whole wide world speaks English, right? So this is really important to remember. Draw your own fish ball. Just take a moment for that and then imagine another culture and think about that like, Hey, what are those differences? Just about the things that you enjoy your life and then compare that to another culture, another country right? And realize that you Onley realize what water you're swimming in until you go into another fish bowl until you meet another culture. Until you traveled to another culture 6. OBSERVE: in this lecture. I want to talk about observing, and that's actually the first step in my secret little formula to become more culturally competence. It's a tree step formula that I like to use, and the first step is Oh, observed, observe. And it may sound easy, but I want to explain it and dig a bit deeper because everything starts with your frame of reference. What glasses are you? Where are you wearing cultural glasses? Or are you wearing glasses where you only want to see your own culture? Right, So it's all about the frame of reference. What is your frame of reference? There is this coach. We don't see that things the way they are, We see the things the way we are. The thing is that you look at something, but you always have your own perception of it. Let me give you an example. If I look at some Dr Warms, I'm like, Oh yeah, because I'm not used to that, and that's disgusting to eat. But if you're from a culture who is used to eating that they would like yummy, that's ah so yummy. It's lovely protein to eat. What is your frame of reference. You know, when you look at something, what is your frame of reference? It means for another example. You look at somebody with a lot of tattoos, and maybe you come from upbringing, where tattoos is like scary. It's much. Oh, it's people you don't wanna hang with its weirdos. But if you come from a culture or a society or community or family or friends at half tattoos and it's really normally like yeah oh, just like you and me, right? So it's all about how you judge someone. It's so easy to judge. It's so easy to stereotype. Oh, they all do that. Oh, they they all are like that. It's like we generalize. We steer you that we give a specific meaning to some sort of people. Chinese are all like that, and Koreans are all like that. Brazilians are all laid back and and and that she's a all e cheese and the old pig weed, you know? I mean, the list is really long, and I definitely don't want to go in there, but everything is your frame of reference. So what do I mean with observing is this observe objectively and that's importance to add that observe objectively, not subjectively not fitting your own meaning to it, not judging. And this is not regarding not only valid for cultures but valid in everyday life. If you see somebody within your culture or not, do not judge right. It's like it's a value that I want to live by. Do not judgment to sing with cultures. You don't have to judge because you don't know to culture yet. So when you just first you need another culture. Stay open minded and observe objectively. What I like to do literally when I arrive in a new country is just sit on the bench and just observed, Just observe people walking by or sit in the coffee shop and just observe people their habits to language, their behavior stir. Some are really not. Some countries are very silence. Um, it's just fascinating, but it's so important to not put a judgment into what you see. And another example is really simple. How about have you ever said or heard somebody say, Oh, there they driving the wrong side of the road. There's no right or wrong. It's a different side of the road. It's the other side of the road, whatever you prefer. But it's not wrong. Maybe are used to eat with a four canonize. In some countries, the only equaled a spoon in some countries to eat with their hand. In some countries, the eat with chopsticks isn't right. Is it wrong? No, it is just difference. That is the message for this lecture. Everything around you from another culture, there's no right, no wrong. It is just different. I remember you are different for some other culture as well, right? So don't think that your own culture is like your best. No, no comparison. Everything is just different. So observe objectively. Be open minded. Be fascinated. Be excited by the new things that you see online offline again. You don't have to travel the world t to do this. Just be open minded and observe objectively. That's it. 7. LEARN: welcome back in this lecture work moving onto the formula Step number two and that is learn . So the first big one was observed and now learn. And this is a section where will have different lectures because there's a lot to learn, and this is a really important section. So learning about the cultural differences, learning about why something is different, not just observing, but then figuring out why something or someone is different. Learning about the context off the difference, not just the difference itself. That is how you will become more culturally competent. Let me give you an example that I really like to use. Have you ever been to an international event or a conference or any type of meet and greet with different international people? It's so fascinating to watch. And if you are there again, I want you to pay attention because you know, people stand by table and have a little network. It sends and just a drink and a chat. And the funny thing is, if you really observe, it's almost like a dance in between people because some people stand really close to each other, and for some people, it's really annoying, and then they take a step back. And then for some people they walk back. And then it's like a little dance of, like stepping forward, stepping back and annoyed and not. And you know, and it's so funny to watch this and observed this because when you learn about personal space of different cultures, you will learn and know and understand that for some people where, for example, China, It's very densely populated country people aren't used to standing very close to each other , but for some other countries, it's very uncomfortable. It's like know what those sent to close to me So the personal space is one of the many cultural differences. But if you learn about that, you will notice it. You will not be so uncomfortable and you will know what's going on, right? So that's just one example. But I'll give you many, many more examples in these coming lectures. But learning, learning about the other cultures, learning about the cultural differences and learning about the cultural dimensions, all of that together well, boost up your cultural competence sky high. See you in the next lecture 8. KEY Culture Dimensions: all right, This is probably the most theoretical lecture of all the cultural dimensions, but I'm gonna make it practical, and I'm gonna give you tons of examples right now before I dive into the cultural damages. I want to mention that I've been studying cultural differences for a long time. And there are a lot of be big names out there who have studied cultural differences and who have created frameworks that I mentions. Cultural factors. You name it, it's there. And I'm talking about names like your Coughs data Plump Enos Aaron Mirror, Richard Lewis Holland Hall. There are many of them. What I've done in this lecture is I just want to touch upon five cultural dimensions or five cultural factors, however you want to call it. But these are like the most common ones that could lead to misunderstandings, the most common ones. That will be really useful for you, whether you travel what he worked with other cultures or what not. So I just picked five to give you a flavor and do not make it to theoretical and to detail , but really practical for you. So I'm gonna mention to five and then I'll give you some examples of countries and look give you some examples of what it needs, right? So the 1st 1 will be about power distance, the 2nd 1 about individualism and collectivism. The 3rd 1 about avoiding confrontation or keeping harmony. The fort I'm going to talk about is low and high contacts, and the last one I want to mention is going to be about the concept of time. In other words, Monta Chronic or Polly Chronic. So let's back up the 1st 1 power distance. What does that mean? Power distance? It means the distance off power literally. It means that if you're working in an organization and the boss is like super importance, and then the employees are like ride the Lew Enders big distance. That's a high power distance. If you're working in a more egalitarian company, that's a low power distance. But it's not just at work. It could very well be if your father in the family has every decision to make and has everything to say and it's the final decision maker, it could be just in families, right? In some countries, that's how it is, the Bader decides. And then there's countries where you know every family member is just equal, right? So it's not just at work. It's also personal. And to give you some examples of high power distance, it would be China, India and low power distance very low would be in their lens, for example. And an example to mention is because I've I've worked in all these countries. And when I'm in the Netherlands, I was really surprised the first time I was working in the company. And the bus is like, Oh, just call me Young or Richard or what? Not just a first name like really, I was like, Who should I say? Like Mr Smith or something like that? You know? No, just call me by my first name. It's finally OK. And so the boss always consulted the employees, and we just always work together. And it was like, really one flat line. Then again, when I worked with Chinese people, it was sometimes I had a question, and I said, like Oh, you know could use this ask of all students change that meeting, for example, and then you're like, No, the boss had said it's Thursday at two o'clock. Oh, Yeah, but can you just asked to move it up for half an hour? No, no, no, no. The boss has set. So it's like the boss makes a decision. And you don't even question that. You don't go against that. You don't question it. You can argue it. Nothing. There's no way. So you see how big that distances of power. So that's just an example. That's the power distance. Then we move on to individualism and collectivism. Same as there's different names of that individual in communion terrorism, and there's a stumbling over it. But it means that the individualistic cultures are the ones where the eye is important. I am important. My life. I take responsibility. I am responsible for my life, for my mistakes. I make my own choices. I stand up for myself. I make decisions for myself. I am ambitious and I want to achieve something for myself. It's not going to do with ego centric things right. It's not about being selfish. It's just about I. I am important and I want to chief things, and it's my luck right? Whereas in a collectivist country it's more do group, meaning that it's more teamwork. It's more a group effort. You will not make a decision on your own. You will consult a rest of the team or the rest of the family. You know, it's like, Oh, I want to get married, But I'm not going to choose my man. I'm gonna You know, my family is helping me to choose life. I I will never forget a Chinese contact I had and I said, Oh, you know, I'm single and you know I'm OK with that And she's like, Oh, your parents didn't help you So it's just a cultural difference. I'm like, Oh, that's so fascinating, You know, there it's seen as Oh, you know, your family helps you. And in our cultures in most European countries in the US, it's it's like, yeah, you just choose your own partner, right? So that's just another example in work. It could be, you know, you as a person achieved to be the best or the employees of the air where was in collectivist cultures. It's more of the team of the year because you do everything in group effort, right? Or it could be like, Oh, let's have a meeting or let's go out for lunch in an interview listed country. You know, you just you meet for lunch and if the others are not there, you just go and you have your lunch in a collectivist country. It would more be like, Oh, you know, you just wait until everybody's there and then you have lung. It's always I don't want to say it's always like that, but it gives you a flavour of okay, What does it really need to be? Group? It doesn't mean that you depend on somebody. That's another misunderstanding. Collectivist adultery doesn't mean that you depend on somebody else in that you can decide for you. Oh, no, But it's it's interdependent. The country's I already mentioned individualistic are US, Western Europe, Netherlands, Belgium, collectivist countries arm or China in the ah, Egypt, Mexico, Japan. There's over collectivist countries. Moving on to the third dimension is confrontation or avoiding confrontation. Who? That's a big one. That's a big one because you have to realize this. See, there are countries and cultures who are okay to confront. Hey, I don't like you, Bam! I'm telling you or I want this project to be different. Bam! I'm telling you. I'm not agreeing with what you're saying in a meeting. Boom! I'm confronting you, right, and I'm okay with that. That's a culture who was okay with confrontation. Then there are many cultures who avoid confrontation. They really avoided because they don't want to hurt your feelings. They want to say face and a good example would be. I was in India and I was asking for directions and I asked for directions. It's like, you know, the hotel is like two streets away in there and there. And they told me, you know, So I started walking and I asked another person along the way, like So where is this hotel? Oh, over there. You know, two streets back and that's out. What? So I started realizing and I did this three or four times. I started realizing that they will do everything they can to help you, even if they don't know the answer that they will never say no. I don't know because that would mean they're confronting you. So did try to keep harmony. They try to help you as much as they can, But they will never say no. They will never say no. because they don't want to hurt your feelings. For some reason, they want to keep harmony. They don't like confrontation. Countries like that or definitely India. Like I just mentioned the we'll avoid confrontation. So India, Thailand, Japan they will avoid confrontation. On the other hand, the ones who don't mind telling you the truth and the honest truth, even if it means saying no are Denmark, Netherlands, Belgium, friends, those kind of countries, right? So remember that now the fourth I mentioned is low and high contacts. What does that mean? It means that your language is gonna be direct or in that wrecked. An example would be being blunt. If you want to say something like, I don't like that gray shirt, Rachel or I don't like that red. You're just saying it directly. It's like there's no circle around it. There's no turning around the bush, you know, it's like beating around the bush. It's like I'm just telling you what I think like straight for my mind. My brain just tell you, Hi, context is more putting like a polite circle around it and kind of twisting around the truth because again, I don't really want to hurt your feelings, but it's also about it's not just about confrontation here. This is really about the messaging. It's like the messages in there. But you kind of have to speak or write out a little bit. You know, somebody would not say like, Oh, I don't like that shirt. It would be like, Yeah, that color looks really good on you But a blue shirt looks really good on you as well, so it's more off on our way to describe it is is when you describe the house. I think this is a good example. In the low contacts, you would say OK, the house has four walls roof front door, two bathrooms, a kitchen, four bedrooms. That's it. It's like clear messaging. That's low contact, clear messaging. The high context would be more off. My house is situated in a nice green neighborhood. It's close by school. It's close by the highway and has nice trees. And there sweetie knife, birds and the neighbors are lovely as well. And you see it, how I'm describing Ah, house. But I'm like describing everything around it. I'm not specifically describing the rooms and the direct structure and architecture of the house. It's more like you're making a story around it, kind of. It's important to know this dimension because for some people, low contacts like direct could be blunt in the root could come across as rude and especially in the Netherlands, people, foreign people that come to the Netherlands, where it's really low contacts and people are very direct. It's like, Yeah, let's do this. Let's go, Let's you know I want a and not B And I want green and blue and I like you and I don't like you. It's like, really it can't come across a shocking like Whoa! And then the softer cultures are more high convex, you know, it's like, Yeah, I like it. But, you know, maybe so. It's important to use that in your communications. So what are the countries with low contacts? Us. UK, Netherlands, Luxembourg, those countries, the high compacts China, India, Brazil, Japan. Last but not least, the fifth dimension I want to mention is Monta Chronic versus Polity Chronic who? That sounds very theoretical, but it's all about the concept of time, and this can lead to so many frustrations and misunderstandings. It is crazy because what does it mean? The ones that are let's call it differently linear in time or more flexible in time. And it means that the ones that are linear in time are very strict to deadlines. Time. It's time, you know, in the Netherlands, they have the clock in Africa, they have the time. That's a saying that I want to say Why? Because the clock is important. Deadlines are important. I'm going to meet you at 1 p.m. Being I'm gonna be there at one PM even 10 before 1 p.m. Switzerland and Germany and Netherlands, but especially Switzerland and Germany. All my God, you're so punctual and I lived in both countries, and it's like you have a meeting at 1 p.m. In Switzerland. You'll be there at quarter to one. Same thing in India. Meeting at 1 p.m. It could be 1 45 seriously. Italy, Brazil, Latin American countries, they are having a more flexible time. I'm not saying that in business you you don't have to stick to your meetings times, but it's just it's more of a multi tasking culture and when you need friends or people that you know, and even in meetings or business, I'm not saying always. I'm not generalizing, know Syria type, but pay attention to that. That for them that the time is more flexible. So it's not punctual a deadline can be extended, whereas in cultures were it's punctual. Yes, the meeting starts on time and it ends on time in a flexible country. The meeting may start on time, but it may be extended because, you know, we listen to everybody's opinion and we talked to everyone and just we'll take the time that it takes and, you know, us, UK, Germany, Switzerland's more like Tommy the money. Let's move on. Right so time or just taking a bus in Portugal. I was taking a Boston Portugal and it's also like time is more flexible. And I missed the bus and I wanted to know one was the next one and Andi that the weather was really bad and it's like the lady at the ticket office, like the bus will come when the bus comes. There's a lot of traffic, so, you know, just wait. Okay? That one happened in Germany. Innocents because everything is on time, you know, the train table, the bus table. Everything is bam A long time. So there you have it. It was a long lecture. I hope it helps you because D's cultural dimensions are really important to think about, to know about and to observe when you're meeting and communicating and building relationships with other cultures, I will see you in the next lecture. 9. Language has many meanings....: learning a language. I made this a specific lecture because I am absolutely passionate about languages. But it will definitely definitely help you to understand the culture better. No, let me say no. The whole wide world does not speak English. You may think so, and a lot of people may say so. But let me tell you, I've been living in many different countries. And even if they say Oh, yeah, we talk English, it is just not the same. You will not be able to really grasp a culture if you don't speak their language. I'm not saying you have to learn all the languages. I speak six of them myself. I'm still learning. I'm passionate about it and I love it. I know it's not the easiest thing to do, but all I'm saying is, if you could learn just a few words off the language that the people speak in the country that you're at or in the country that you're dealing with, just Hello. Goodbye. U of wa who you duck Go sees or thank you. Thank you. Well, dunker Sherman Mexi. Just a few things will really show the respect in the agriculture and I don't know. It's like people really appreciate that. When you do that, think about it. When somebody comes, foreigner comes to you and they try to speak in the language that you speak in. Well, that's like it's just humbling. I just It just shows respect. Also, if you really want to understand the emotions, the behaviors to believe, the assumptions from a culture, it's on Lee through talking to roll language that you will understand it because if you don't speak your native language, it's hard to give those feelings and emotions and to make that really come across. So if you speak the language, it is just so much more beneficial to build relationships to even in work. You know, if you really want to build a relationship with someone, you speak their language. You will get to Nome or information at work or also personally. So whatever relationships you're building, learning the language will help you. You will help to be more in contact with locals when you're traveling, doing to be always in contact with experts or you don't always want to seek out that little bubble of comfort like Oh, that's my people. I'll just go there. Don't be that kind of category. Remember, in my introduction, I mentioned the category. Just stay in the comfort bubble. No, you took the scores because you want to learn about the outer culture, and that means learning the language. And here's the thing. I've been teaching languages for quite a while, and people always seem to think that it's so complicated. It's so difficult. And so I need to take so many lessons and and the grammar and course, the grammar. I mean, think about French grammar book. You know, it's hard, but the way you make it easy, it's Start with conversations. I always tell my students, Start with conversations. If you can say a few sentences and build up some conversations learned vocabulary and the grammar will make sense afterwards. If you start with the grammar, maybe I'm contradicting a lot of teachers at this moment here, but this is the way it's been working very well for me in my students. If you start building some conversations learning for cavalry learning words after a while you start to grammar and then you will be more confident to speak and to use the grammar But if you start with the grammar, you will be so stuck and so scared and suing fear like Oh my God, I'm saying it wrong and I don't know how to contain congregated and another work to 50 accident. It isn't that. It's like and then you block And then what people do is like I'm afraid to talk that language because I'm not good in it. Uh, how do you think I learned all my languages? I stumbled and I didn't make mistakes. And I just put my accent differently and I just made a joke out of myself. But so what? I was learning a language of people Appreciate that you're learning. So why did you start with vocabulary and small conversations? Hi, how are you? Almost up Up Big gate, Us Spanish. Hola, talcum or pass Graphia. Maybe it's not perfect, but I'm doing it easy Ways to learn a language. Watch your favorite movie put subtitles of the other language. That's how I did it. Read Children's books. Listen to the radio, watch your show or know what I do. I'm not a big TV fan. I don't have time for all of that. But just turn on the TV while you're cooking dinner. Put it in the local language, local news or something, and unconsciously, you pick up that language. Those are just so many easy ways to learn the language. A Children's book, a magazine, a local newspaper online. There's plenty of resource is podcast. Just start unconscious and listening to all that, and it doesn't have to take a lot of time. And if you think about it, learn one of two works for day. After a year, you will know only almost 1000 words. Think about it. But no. Most of the people are like, Oh, it's too difficult And I am I don't have time just but some post its every day, you know, write a word on the postage and just put it somewhere and just memorizing all day long. One to work today, Really, you don't have time. Course you have time, so it's easy. And remember, it's fun. Learning a language is fun. If you keep that in mind, it will be fun, and you will make it fun and you will love it because once you are abroad, it will be so much fun. You will be happy that you learned some words, some small sentences, something and not arriving like our unstuck. Nobody understands the right. So learning a language is fun. That's I've been to the other lectures. 10. No Need To Fly across the globe: no need to fly across to experience cultural differences and to practice what you're learning. No, no need to flag Russell glow because at your own home, I mentioned it in the introduction. Look around you. Where can you learn about other cultures? How can you learn more about other cultures right where you are? So language would be one of them that you can do from your own home. But think about festivals. Think about restaurants in your neighborhood that has to be restaurant off another. You know, maybe you get the Emmys or sushi plays, or in Italian or French. Try it out. Pick of the menu in French, not in English. Try it out. So food. Easy to try up. Maybe in the supermarket, there's some allies know that you can just pick some water boots. Try it out. It's all about learning about Hey, what food is this? What is on the menu in that restaurant? Look around your neighborhood. What festivals are there that are maybe cultural related? Look at your neighbors, you know, maybe you can have a chat with them and learn more about their culture. Ask questions. People love to talk about their lives, their cultures. I mean, think about it. People ask about your culture. You, like. People like to talk about themselves. There's no secret. So ask questions. Be curious. And just by being curious and asking questions, you will learn about other cultures right where you are. And this will be a good research, a good preparation for when you have to deal with other cultures. It will again broaden your mind and your cultural competence and experience. Right so books as well you can read. You can research. You can watch documentaries on TV you can. Now with Netflix just a ton of things you can find. And then there's the Internet, you know, maybe just one day you're like, Hey, I want to know more about Vietnam. Just Google it. Just read a little bit about it. Watch something about it. Maybe young YouTube. I mean, there's plenty of resource is plenty of ways that you can immerse yourself in another culture. So either you're outgoing person. You like to do it live and talk to others people. So cultures ask questions or you just want stay inside at home and just google some things and watch the Internet and watching TV documentaries. There's plenty of ways you can do it, but you don't need to fly across the globe to learn about other cultures. It can start right here, right there where you are now. 11. Learn How NOT to Offend: learn not to offend. Okay, in this lecture, I want to show you a few gestures that caused a lot of misunderstanding, frustration and even offending people. If you don't know when you're using what gesture? So I'll just name a few the most common ones, and probably the most common one is thumbs up like you think. No, not in all the countries in most of the countries. Yeah, it's comes up. It's well done. It's It's okay. It's good. It's a like. But it could also be hitchhiking, hitchhiking on the street in Australia, in Greece, for example. But it's also in Germany and Hungary. Number one number one. But in Japan, it's number five. Think about negotiating prices. Number one number 51 million. Five million. Oh, my gosh. Watch out! Okay, so be careful with that. Time's up for when you're using it, right. Then we have this. Mm. This could be OK in the US, No problem at all. But in France it's zero, which is zero. And in some countries it could be offensive as well. And in some countries like Brazil, this is very offensive. And the Middle East as well. So watch out. I don't even want explain what it means. Just remember that it's offensive. Then we have pointing. The index finger has an international speaker. I really, really am very aware of that. You know, it could be very offensive and you don't want to really use that finger pointing. So when I'm speaking in front of a big audience for international, I would like open up my palm's but try to avoid that index finger because it's really dangerous in some countries and you don't want to offend people. Think about Japan, China in Tunisia. It's rude to point at index finger in some countries in Europe. Quite a lot of countries, actually, it's very in polite, let's say, maybe not offensive, redder in polite. So I think most countries all right, wells we have. We have a dress code. In some countries, like the Middle East, the women have to cover up until their ankles sometimes wear headscarves and, you know, in in Europe and us, it's OK to wear shorts, for example, men or women. But in a lot of countries and Middle East or India better not to and better cover yourself up, so make sure you do that little research, you know, like, OK, where am I going exactly? In which country should I just be OK to wear my shorts or just cover up a little bit more? Uh, you do think about Japan, China. In Tunisia. It's rude to point that index finger in some countries in Europe. Quite a lot of countries, actually, it's very in polite, let's say, maybe not offensive, but rather in polite. So I think most countries all right, wells we have. We have a dress code. In some countries, like the Middle East, the women have to cover up until their ankles sometimes wear headscarves. And, you know, in in Europe and us, it's OK to wear shorts, for example, men or women. But in a lot of countries and Middle East or India, better not to and better cover yourself up. So make sure you get that little research, you know, like, OK, where am I going exactly? In which country should I just be OK to wear my shorts or just cover up a little bit more? Do not want to offend a country, and you do not want to stand out like a here I have the stranger in the foreigner and, you know, try to mingle in a little bit. It will definitely help you. Last but not least, greeting breathing is something that I love talking about, because greeting is the first thing you do when you meet someone, right. And of course, this is only happening when you're meeting face to face with somebody and in business peace days, mostly it's shaking hands. I remember years ago when I was in India, I as a Western woman, I it wasn't so appropriate to shake hands with all the men. So there's still countries out. There were men and women. They go shake hands. India, for example. Also, just, you know, they can greet with the must stay. So be careful with the greeting. And again that goes back to the lecturer of Observed Objectively. What I do every time is the first thing is like I observe around me. What are they doing? Hardy greeting. And then that's what I will do. The most confusing country have ever lived with friends. Friends has 100 departments. They often Lloyd's gold or one on one, and it's almost like north and middle and south, their old reading differently. And I'm not saying in business okay again, businesses shaking hands. But as the more informal you get, it's a kiss on the cheek. So in Belgium, it's one kiss on the cheek to greet somebody informally in Spain, it's still kisses on the cheek. In France, in the north, it's one kiss. But in the South it's four cases, and I was living for a while in the middle of friends, and it was like, OK, well, you'll And it was like, Well, and then I backed up and he's like And then you see somebody reaching out again for 1/3 of like, Okay, third and the fourth. And like, Oh, on the day back, Oh my gosh, it was like a super confusing thing. Like, wait a minute, How many kisses do you really need here? So that was really funny. But again, you know, kisses on the cheek could be like super awkward for the Middle East and countries like that , especially men and women together. You know, it's just crazy over there, so make sure you know where you're going, how to greet, right? So we own through the next lecture 12. APPLY: Welcome to this lecture. Now that you've observed you've learned a lot, let's apply. That's the third big step in my formula. Oh, L A. You need to remember, Ola. That's my secret formula. Cola observed, learned and apply. So apply. Apply You can do in many ways you can apply at home. You can apply abroad. You can apply while traveling. You can apply in business, So these are gonna be the next short lectures where you can apply it. But apply really means Apply what you have learned a fly that maybe you want a Greek with a hurt or agreed with a kiss on the cheek. Or maybe you wanna be more directing your language and confront the person because it's OK in that culture. So let's dive into the separately and lectures and give you more practical examples of how you can apply what you have learned 13. Apply at Home: apply at your own home. How can you apply what you've learned about cultures in your own home? Wait a minute, Rachel. I'm in my own home. That's my own culture. Yes. Okay. How about inviting people over? How about inviting neighbors ever from another culture over into your house? How about asking them to bring a typical dish from their culture? How about if your student asking friends over the best way to learn about other cultures is making friendships? Is building those relationships with other cultures? If you don't want it to be in your home may be organized a little small dinner event or something where everybody brings dishes from their own culture. Maybe you can invite somebody over just for coffee and have a chat about their culture. Maybe you can invite a student. Maybe you can invite a dock, cedar or pet sooner. It could be a scrape Zia's you want, but there's so many ways you can invite people from another culture to your own home or do it online and do your research. But really building that face to face contact and friendship and or colleagues at work. If you have colleagues at work. Just invite him over. Have those conversations paste those foods. Taste those meals, just do it from your old home. It's possible, remembered a lecturer. You don't have to travel around the globe. No, you can start lying. It's at your own home. 14. Apply in Business: welcome back. So how can you apply those cultural differences and cultural learnings in business at work ? Let's say Okay, well, many ways. Remember those cultural that I mentions, especially in business. They are really handy to know. Let's say you're dealing with a culture with a very high power distance, and the boss has everything to decide and everything to say. It will mean that you have to go through the boss to get a decision, mate, to get something approved, to get a document signed, right, everything. Even if you discuss something with a colleague, it will have to be decided and go and run true by the boss. So that's really important. You know, individualism, collectivism also, which your colleagues do you discuss things with your colleagues? Do you make a decision on your own? You send out that email by yourself and take action and be proactive that you will do in an individualistic country. But if you're more in a collectivist country, you may want to run it through your colleagues and make sure the team is involved and you know when we email together and then that way, the time is where the most frustration comes in. So the linear time or the flexible time, especially at work, do you stick to deadlines? Do you stick to punctuality? Make sure you know what culture you're dealing with. And then make sure you stick to the time of its a very punctual country. Remember Switzerland, Germany? They're very punctual. If you're more in Latin America or India, time is more flexible. So let me give you an example. I work a lot with people from India and I would give them a deadline for a project. And I would say OK, deadline is Friday noon India time. By the way, I s t Indian Standard time Just on a side note here. You can also remember it with Indian stretchable time until joke aside. But I know most Indian people laugh with that when I say that. So the time is more stretchable, right? So when I tell them like Okay, deadline is Friday at noon. Half of the people are not daring to the deadline and then I just wait and then maybe Friday evening, or maybe Saturday or maybe Monday I would get uneven, like, Oh, I didn't stick to the deadline. I didn't have time because I had an emergency with my family. Okay, but then the work is still not done. So the thing is, the big difference between the linear time, the flexible time is that those in the flexible time, they would say something like I tried. I don't want to confront you by saying I'm not going to make it. I tried, but I didn't make it. But they would not give me any warning. So they just leave that at Lango and then a week later is like, Yeah, I didn't make it that, uh, I noticed you didn't make it. Could you at least warn me? You know, and this is where the frustration begins. If you don't know about that culture, you would be really frustrated, like, man. I told you know for Friday at noon there's a deadline you have to reach it. And then the other culture would be like, Well, I tried. I did my best, but I had an emergency and I had to go. And you know, if there was nothing I could do, So you see a big difference, how it could be so frustrating. And you're thinking like Yeah, but I have a client, and I promise it will be done and said that it's just a cultural difference there. Thinking, while I tried, I did my best that they want to confront you and you're thinking while a deadline is a deadline. And punctual, Punctual, right? Well, no. So knowing that from each other will help you a very long way. Because what I do now is when I deal with those people who are more flexible in time, I would say like, Okay, I was thinking about a deadline Friday at noon. Do you think that will be OK? Would you know, or can you give me at that line that would suit you? That would give you appropriate time to finish it. And then you're kind of going back and forth, and you're kind of coming up with something together. That is more realistic, because maybe you think you have Friday noon. It can be done, and they're thinking like, Oh, no way. But I'm not going to say no again. No, it's too confrontational. So they will say Yes, but yes. Has five meetings. Yes, I can do it. I can make it on the deadline. Yes. I'll dry. Yes, maybe. Yes, I'm doing the best I can. And then yes, I will make it so five meanings. Remember that. I remember that so that you can negotiate. You can go back and forward. Or maybe a day before the deadline. Like, Hey, how are you doing? Are you kind of Are you gonna make it be prepared? That's the big, big, big thing. Learn in business. So time, Reality confrontation. What? I just mentioned the Yes and the No. One. You know, the direct language, the high local tax again. So in business, it's really important to notice cultural differences. Are you gonna be that wrecked? Are you gonna be more, you know, indirect and explaining a story around it. Are you going to say, like, No, I don't like your project or I'm gonna keep it more soft because you're dealing with the culture that is more high contacts and say, like, Look, I like your presentation, but maybe you can adapt a few things. There's many ways around there. So in business really important Punctuality, high and low contacts, individuality, power, distance, boss, egalitarian. All that. Keep it in mind and use it on a lie. It's That's what it is. Apply what you've learned. Good luck. 15. Traveling Abroad: Welcome back. How can you apply what you learn when traveling? That is the best way. Probably because traveling means you arriving in your culture in a new country, and you're like them into it in the middle of it. So what better way to apply what you learn when you really into that culture and country? Remember the fish ball you're jumping in your arriving, riding, swimming and diving into mu fishable. Write a new country, so immerse yourself with that culture and apply what you have learned. A lie facing off foods apply the bit of language and words and vocabulary that you learned about that language off that local language apply. Greeting someone. Maybe it's the musty. Maybe it's something else. Apply everything that you've learned. Chopsticks or knife and fork. Or maybe use your hands. Apply all of that. How can you apply it? You can do it well. Traveling. You can do it if you're a digital nomad like me, and you just work your way around in different in different countries, you can use what you learn. You can use it as a house sitter because house owners travel around the world. At least if you're international housing er like I am a swell. I'm sitting now in New Zealand while I'm recording this, and I'm just applying everything that I have Lower than observing a learning about the keys . Apply through volunteer work. You can seek a job in volunteer Ian and go into some farms and picks. Um, all leaves on trees or whatnot and apply and learn about the culture because you're immersed in that culture. So whether you're traveling your own holiday, you're on a business trip. Your digital moment. There's all these many ways that you can arrive in another country and immerse yourself into culture and observe and learn even more and apply of live like like like whatever you learn and learn even more because it's a lifelong journey and I'll talk about that really important thing in the next lecture. 16. The Golden Rule: the Golden Rule, The Golden Rule. What is the golden rule? We all know the golden rule, right? Do onto others as you would have them do unto. You see, we kind of want to treat others the way we want to be treated. And here's the twist when it comes to cultural competence, the twisters you want to do onto others. You want toe to read others, not the way you want to be treated the way they want to be treated. So I repeat, the twisters treat others the way they want to be treated. And the best quote is from Dale Carnegie. I love his books, and I love to quote him. He explained it in a very nice way, he says. Look, I'm not gonna called him quote unquote. But he explains in his book, If you go fishing, what do you fish with? See, for example, if I like I'm very phone. That's how he described it. I'm very fond of chocolates and strawberry cream, but when I go fishing, he says, and I'm gonna put some strawberries on that little fish thing there to to hook the fish. No, you give the fish what they won't You put on that hook some worms because fish love warms. And I like to use that to explain exactly how you want to treat other cultures. You don't wanna treat them with everything that you're used to A your habits and your values and your believes in your religion. No, you treat them the way they want to be treated and you adapt to them. And if you want to be cultural competent, that's what you do. You adapt and you adjust to a new culture. You're open minded. You observe, you learned you applied and you add depth. However, there is a But here I want to say it doesn't mean that if you learn everything about another culture or a lot, it doesn't mean that you have to like and do everything they do. Okay, We are still every single person is still unique. You and me, we're all unique human beings. We come from a specific culture. So even if you learn about other cultures, does it mean you have to like all of these utter practices and dresses and foods and all of that? No, it doesn't mean you have to like it all. But if you're dealing with other cultures and you want to build your relationships at work at home while traveling and you give them what they like, then you will build better relationships. You will have a better understanding. You will be more confident and more effective in your relationships. Doesn't mean you have to like it all, but I will talk a little bit more about that in my final Confucian. But remember the golden rule. Don't treat them the way you want to be treated. Treat people the way they want to be treated, and that will take you a long way. No diving to my confusion. You don't want to miss that. 17. Remember one thing: to conclude this section. I want to mention a beautiful quote from Jimmy Carter saying We are not a melting box. We are a beautiful mosaic of different dreams, different hopes, different yearning, different likes different dislikes. That's exactly how wanna compare cultures or talk about cultures. It's not a melting pot. It's like we're all different. We're all different and unique human beings at the same time. We all have our own cultural identity, but it's a beautiful mosaic. It's not a melting, but it's not a a part of differences. No, it's beautiful. It's exciting to learn about all these different cultures. And again, you don't have to like and adjust and and practice all of it. No would be open minded and see this something exciting. And don't be frustrated, You know, like the first time you arriving in your country and you go on a holiday. Let's take holiday for an example, and you step out of the airplane is like, Wow, look at that and the trees in the ocean and the blue sky and the colors and oh, and oh, I know And you know that excitement that you have when you go on a holiday and you write to beautiful place that feeling that excitement is what I want you to have when you're dealing with different cultures. Had excitement of Oh, yeah. Oh, I want to know more. They want to learn more than one of them. War. Hi. That is my message to you. Reopen minding. Be excited to observe, learn and apply. 18. Practical Tips: cultural shock. It's something that everyone goes through when you move abroad when you live abroad and cultural shock is something we all go through and sometimes it can be very short and sometimes it can take longer. But I did want to add this lecture because we all go through it and there are some practical tips and tricks that I've used every time I've learned to use them, I've helped other people using them, and it can help you too. Take the shock out of cultural shock, like really easily. So I'm gonna mention the most common ones. I'm just going to go over it, but you will find the entire list in the resource is right off this lecture. So what can you do? First of all, keep in touch with your family and friends back home. It could give you, like, this sense of like, OK, yeah, I'm not entirely in alone. I'm not entirely new. I still have contact with my friends and family back home with Sky would. What's up with what? Whatever you want to use, be careful, though not to do too many of those contacts and cause, because you don't want to become homesick. That's another topic. So, yes, it's good to keep in touch with them, but don't overdo it so that you become homesick. Also, Take time to relax. Really? If you just moved abroad, e just arrived. I mean it just There's so many challenges. I've done it over and over again. It's so stressful. You have to deal with so many things. You're new in a country. So take that time to relax because as soon as you get to work or you have a job or you get to meet people, you have activities to do. Life will get busy. So those first weeks take that time to relax, you know, take a relaxing bath. Read that book that you haven't You had time to read. Just take that time to just chill and be OK and accept. I guess that's another tip. Except that you're there, that everything is new, that it's a challenge except that also journaling. I know. I know a lot of people journaling. There you go. Are you a woo person? No, but it helps journaling about Hey, what's going on today? How am I feeling? Yeah. What did I do? who did I meet? What did I discover or not? Or I just want to stay home. Just journal. Cheryl is very, very powerful to deal with whatever is going on. And again, it will take the shock of the cultural shock because you're writing things down, and writing things off of you helps exercise. One of the first things I do when I move abroad is exercise. I joined a gym right away or I go for a jog or run, but exercise the mind and the body I make so many videos and I talk about that all the time , are so connected. So the better you feel in your body, the better you feel in your mind. But it goes both ways. So instead of being in shock or in panic or or not liking it or being discomfort, herbal, no exercise. Make your body healthy and fit. And just that adrenaline and serotonin and all of those hormones in your body that are activated will make you feel better, right? So good body good mind. Do it. What else can you do? Take trips like if you're staying there for a long time, whether it's work or what not If you're staying abroad for a long time, why don't you start by kind of acting as a tourist and do a little bit of visits around, you know, act like a tourist and just visit the new place in a new environment? Nothing wrong with that. Then comes meeting. Locals try to be in touch with locals, try to meet people. I have a whole course about how to make friends and meet people anywhere in the world, because there's a lot of ways that you can meet. People talk to people, get involved in activities, even if it's just talking to the cashier at the supermarket. But have some conversations. Talk to people. It will make you feel more connected, more like you belong and again that's so helpful to adapt you in your country. Lastly, I want to say one thing. Create a routine, create a routine because when you're in a new country and you create a routine, a schedule, you know something that we'll get you up in the morning, and that will make you go through today. So create a routine like, OK, I'm gonna wake up at eight o'clock. I'm gonna make breakfast. I'm gonna seek the supermarket. I'm gonna go to work or maybe not Go to work, but find the local coffee shop find, you know, get lost and find my way Explorer Explorer, my neighborhood. But try to have a routine Like when I'm here. I get up. I I go to the gym. I have my lunch. I have some client calls. I go to a coffee shop or the library to get more work done. I cook my dinner. It's like a routine every single day. But it gets you going. It's so like, Oh, what am I gonna do today? I risk my home. Everything is new and everything is different. Yeah, you can do that too. No, Don't do it. Create a routine. Get going. Get active. Meet people. Go out there, do things online. Do your work, find activities but create a routine create habits and that will just take the shock out of cultural truck right away. I guarantee you again. There's a long list in the resource is Make sure to check that and I'll see you next. Lecture 19. Congratulation & Next Steps: Congratulations. You've made it to the end. Almost be in. Hold on, Hold on. I want to congratulate you. And thank you so much for taking this course. I really hope you learned a lot about cultural competence, cultural awareness, cultural sensitivity. This is not a detailed theoretical, of course, but very practical so that you can get out there, travel, do business work, build relationships more effectively with other cultures. Deal with other cultures. Be more confident to be around other cultures. Be more curious ends, Apply my formula. Remember formula, Observe, learned and apply. Ola, you have learned to observe objectively. No judgment learned about that I'm mentions and the practical misunderstandings and apply them so that you don't offend. But you can build great relationships, so thank you again. Congratulations. But hold on. I would really appreciate it if you write a positive review in this course for discourse. And remember, you have lifetime access. So you signed up. Now, if I make updates if you have questions, put it in the section, message me. I'll answer you personally. So, mixture, you know, and remember that you have lifetime access. So if any updates follow, you will receive it for free because you signed up to this course. So again, many thank you. Go to the bonus section because previous are in there for you. Go to the bonus section and remember to write a positive review. And hey, chapel your back. You have become a step fixed up up the letter to become more culturally competent. Well done, you