CM103 Resolving conflict in the workplace

Sharon Xuereb

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8 Videos (41m)
    • CM103 Pros & cons of your CM style

      6:30
    • CM103 Aiming for win win

      7:55
    • CM103 Informal resolution

      2:28
    • CM103 The conflict resolution process

      9:14
    • CM103 Communication techniques

      5:05
    • CM103 When conflict persists

      3:30
    • CM103 Mediation

      2:33
    • CM103 The manager's Ps!

      3:30

About This Class

This is the third of a 3-part course on conflict management in the workplace. Ideally you would first complete the project, where you discover your conflict management style. So you can apply the rest of the class to this, and benefit more from the class. You will learn how to achieve a win-win resolution of conflicts, and how to resolve conflicts more informally. There are lessons on practical conflict resolution techniques, including specific communication techniques you would use. You then explore your options when conflict persists, followed by an overview of mediation. Finally, you are presented with the manager's Ps, as important takeaways from this class.

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I am a psychologist, with many years' experience working in a range of challenging environments and with people experiencing various difficult circumstances. I am keen on imparting my knowledge and experience to others, so equipping people with tools to be successful in their relationships. i have been teaching online for the last few years. I love it, especially when students start discussions and we can explore a subject in more depth.