CM101 Foundations to conflict management at work | Sharon Xuereb | Skillshare

CM101 Foundations to conflict management at work

Sharon Xuereb

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5 Videos (20m)
    • CM101 What is conflict?

    • CM101 The cost of conflict

    • CM101 3 main reasons

    • CM101 Hot buttons & more

    • CM101 Multiple viewpoints


About This Class

This class is the first of a three-part course about managing conflict in the workplace. In this class you will learn what conflict is and some of its costs. You will understand the three main reasons for conflict. You will see how people have different 'hot buttons', and how this affects how they respond in different situations. Finally, there is a discussion on how working with people with different personalities can lead to conflict.





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The level is determined by a majority opinion of students who have reviewed this class. The teacher's recommendation is shown until at least 5 student responses are collected.

I am a psychologist, with many years' experience working in a range of challenging environments and with people experiencing various difficult circumstances. I am keen on imparting my knowledge and experience to others, so equipping people with tools to be successful in their relationships. i have been teaching online for the last few years. I love it, especially when students start discussions and we can explore a subject in more depth.

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