Business Strategy to Business Plan Part 4 Operations and Customer Value | John Colley | Skillshare

Business Strategy to Business Plan Part 4 Operations and Customer Value

John Colley, Digital Entrepreneurship jbdcolley.com

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20 Lessons (1h 33m)
    • 1. Part 4 Operations and Customer Value Intro Video

      2:33
    • 2. INTERNAL STRATEGIC ANALYSIS Operations and Customer Management

      2:12
    • 3. What are Business Operations?

      2:37
    • 4. Strategic Analysis with the Business Model Canvas

      13:38
    • 5. How Can Corporate Structure impact Strategy?

      7:00
    • 6. Organisational Development: Initiating Strategic Change

      3:35
    • 7. Reviewing the Operations of the Firm

      3:16
    • 8. Click and Mortar - Online meets Offline

      4:57
    • 9. ECommerce Business Models

      6:23
    • 10. Internal Strategic Analysis - Business Plan Tie In

      4:32
    • 11. CUSTOMER VALUE PROPOSITION

      1:53
    • 12. Understanding the Customer Value Proposition

      3:05
    • 13. Positioning Your Firm in the Market

      4:00
    • 14. What do we mean by a Profit Model?

      4:41
    • 15. Hax's Delta Model

      9:24
    • 16. Switching Costs and Customer Strategy

      3:12
    • 17. Managing the Customer Experience

      4:37
    • 18. What is the Customer Journey?

      6:23
    • 19. Customers, Customer Value and the Business Plan

      2:57
    • 20. Part 4 Operations and Customer Value and Coming Up Next

      1:44