Business Process Mapping for Beginners | Timur K. | Skillshare

Business Process Mapping for Beginners

Timur K., Teacher, Life-Long Learner, Traveller

Business Process Mapping for Beginners

Timur K., Teacher, Life-Long Learner, Traveller

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16 Lessons (50m)
    • 1. Introduction to Business Process Mapping

    • 2. Business Mapping and Business Modelling

    • 3. Task 1. Why you need a Business Process Map.

    • 4. High Level Process Maps

    • 5. Top Down Process Maps

    • 6. Detailed Process Maps

    • 7. Swimlane Process Maps

    • 8. BPM Symbols and Components. UML. Process.

    • 9. Activity. Subprocess. Looming. Multi-instance.

    • 10. Flow. Sequence and Message flows. Association.

    • 11. Events. Gateways. Artifacts. Data and Annotations.

    • 12. Walk the Process. Map your Existing Business Process.

    • 13. Use your Business Map to Improve your Business

    • 14. Software for BPM. SmartDraw.

    • 15. Software for BPM. LucidChart.

    • 16. What's Next? Six Sigma methodology

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About This Class

Business Process Mapping is a method to visualize your company's business from different perspectives and taking into account roles, processes, responsibilities and relationships. 

A good business process map (or flowchart) enables to find week areas in your business such as various bottlenecks, repetitions and delays which hinder your company's performance. 

Practically all companies that are willing to get to the next level and become more efficient use business process mapping to depict and describe their activities. 

Business process mapping is a tool to make your company more efficient and competitive in the market. 

In this short course, you will get acquainted with the basics of business process mapping and different kinds of process maps and flowcharts. 

Meet Your Teacher

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Timur K.

Teacher, Life-Long Learner, Traveller


I'm an MA graduate with degrees in International Relations and World Economy. Learning foreign languages, travelling and working in cosmopolitan environments has always been indispensable part of my life.

My work experience includes working on challenging projects for government and private sectors (security products, banking, investment) across 5 continents, including Africa, Middle East, South-East Asia and Americas, and internship at the UN Office in Geneva, Switzerland.

I'm totally passionate about psychology, craftsmanship, motivation, skills, and languages - I speak English, Russian, French, Turkish and little Arabic, I also started learning Hungarian a while ago:). I'm keen on reading, sports, football, and playing the guitar.

I'm always eager to learn new... See full profile

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1. Introduction to Business Process Mapping: hi there. And welcome to the course devoted to business process mapping these days, companies will do everything they can and spend tons of money on understanding how they can improve their business is optimized and streamline all processes so that they can achieve lowest possible labor and financial coast as well as up no satisfaction from the customers . One of the most effective ways to get to that understanding and increase the efficiency of your business is to use business process mapping business process mapping is a method to visualize business activities off a company by taking into account roles, responsibilities, processes and standards. When you get a complete map of your company's business processes, you are able to see and analyze both from a strategical point of year and from a technical level, what is wrong with these or that process and identify where there is a bottleneck, repetition or delay, which hinder your company's performance presence. Maps provide insight into business processes. Help teams brainstorm ideas for process improvement. Increase communication between various parties involved. So what is a business process? Processes are simply sequences affections designed to transform in goods into outputs. For example, if your bacon and echoed by. It involves taking various ingredients that is inputs and producing the pipe, which is the output by using the recipe. Similarly, the actions required to deal with a project or the sale of a product will involve the process or, most commonly, a series of crosses is when the company's small or the business is not so complicated. It is easy to keep all processes in head or in short instructions. However, the larger the business grows, the more internal and external parties, documents, connections, business units and decisions are involved. And therefore it becomes more relevant to map all the processes in a comprehensive and easy to understand manner. Here are some more reasons why business maybe is so important and useful for any large company or complicated project. The most important reason of business process may be used to find and understand the deficiencies in your business processes. It helps to analyze each stage of the business, workflow and improve it, whether in terms of time, quality, workload or other factors. Thus, business making and its analysis are indispensable when trying to improve the efficiency off your overall business. The second Treason for Heaven business process documented and visually map is that it helps new employees to shorten their training time. Obviously, it also enables to leave to the burden from other stuff. Members have to constantly explain to newcomers each in business process and how they're connected to each other. It also ensures that every new employee will follow the exact same procedures when dealing with colleagues or customers, thus keeping consistency off all processes within the company. Similarly, business process mapping is also used not only to facilitate the life of the employees but also to perform internal audits for other staff members. It enables to ensure that all employees they're formed their work in accordance with the company's tanners and policies. Another reason for having business process maps is that when you need to explain a business process to others, such as investors for your partners, for instance, it is much easier to explain it by showing visual structure instead of heading to read bulky tags documents. Finally, even if a company doesn't have any evidence boot to map its business processes, in some cases it is obliged to do so by existing legislation, nation and international standards. This is specifically true for publicly traded companies that are required to disclose compliance issues documentary to ensure that they have proper controlling place. And one such standards that require business, maybe R. I s 0 9/1 Sarbanes Oxley Act of 2000 and two to name but of here. Thus, business process mapping is an indispensable to nowadays, for any company willing to optimize and improve their business activities in order to remain competitive and be successful in the market here, I would just like to quote a famous American professor and senior, William Edwards, them in Cosette. If you can't describe what you're doing, is process, you don't know what you're doing. So in this short course, we are going to show you how to help your business processes and improve your company's performance and efficiency. C Inside the course 2. Business Mapping and Business Modelling: Sometimes people confuse between the business process modelling and business process mapping. Sometimes you will see that these terms are used interchangeably. However, business modelling is a bit different from business process. Mapping can be derived from their name. Business models illustrate the ideal scenario of how a company should work in order for it to be successful and profitable. It is like a business plan for a company or a project before it got started. Business process may be on the contrary, allows to capture remember the existing processes with all their drawbacks, delays and repetitions in order to analyze them later. Analyzing the processes that you have mapped will enable you to find the bottlenecks and take relevant actions to make your company's performance more efficient. So to recap, business process mapping shows the actual work flows in the company or how the work is done rather than how it should be done. 3. Task 1. Why you need a Business Process Map.: before we start to dive deeper into actually building your own business map, here is the first task for you. Take a piece of paper or just open a text file on your computer on the top of the paper. Answer the following question. Why do you need a business map? This is by far the most important question you need to answer first. Depending on the answer to this very question, you will choose the specific business map because there are lots of types of them, and each time is more suitable for a certain purpose. Typical answers may be the following. My business or project is becoming more and more complicated. I need the businessman to see clearly how my business looks like. From a broad perspective, I have a certain problem in my company. Whether it is in sales, marketing, core production. I need to understand what causes the problem and how we can solve it. We have complaints from the customers on various issues. Colleagues in my company are always putting blame on each other, claiming that it wasn't the role or responsibility to do this or that. I need to highlight and clarify the rolls off each employee in the company. The time it takes to deliver our product or service to the customer may take ages because there is a lot of chaos in how the employees performed the operations. I want to create a clear, visible instruction for everyone to streamline our processes. There may be other challenges and problems that you are trying to solve now bring storm them and try down on the top of the paper. The answer to this question off. Why you need to have a business process map based on that, you will then choose the most appropriate type of business map, which we're going to explore in the next lectures. 4. High Level Process Maps: business process. Maps may be quite different, depending on their objectivity have or the problems you want to solve, or even the target audience who they are destined for. Usually they are vary based on the amount of detail that crosses. Maybe showing in this lecture, we will look at the most common versions of business process maps. First step of the business process map is a high level process map. The purpose of the highlight of process maps is to show how the process works in just a few steps without getting into the details. This type of man can be useful when communicating with the top management investors, partners or others who have no need or interest in seeing the details. High level next typically don't require a deep knowledge of all of the processes, so they can be often constructed with the assistance of managers. In most project, ah, high level process map is adequate to describe the process. Here in the business map, we can see the process off selling the product, starting from the initial request from the customer than handling this request by sales department of the company and then involving such steps as issuing invoice in preparing and delivering the product by the resource of production and logistic departments until the product finally reaches the customer that has to pay the noise. So far, all necessary steps are mentioned in these process map, as you might want to investigate underlying problems. Within this process, you can put some marks or notes next to each step where you find problems originating in that step. When complete, it forms the visual concentration diagram showing where the problems lie in the process. In our case, we have put some notes that there are often delays in payments as well as packaging gets frequently damaged during the production. In this high level map, we do not dive deep into the roots of these problems. 5. Top Down Process Maps: the second type of business process maps he stopped down process man in some way. Top down maps may be similar to the high level process. Maps, as can be inferred from its name, got down process. Map shows, brother processes and objectives often organization along multiple departments. It doesn't specify the concrete processes in detail within a certain department, and neither shows the order in which the process follow in their connections with the process from the other departments. For those of you Cough, Excel top down process that can be easily put in excel, which makes it quite easy to create and work with. You can also put some marks or use different colors to show in which areas you have certain problems and which areas bring the most really to the customer or to your company. In this example, Met, we used thread down arrows to show that we have problems with timely production in time and save deliveries, and we used green up arrows to show that our company's competitive advantage is building Sir Vejic alliances as well as high quality off our product and easiness of customs procedures. Top down process map is an excellent way to start before moving into more complex and detailed flow charts 6. Detailed Process Maps: one of the most popular process maps is detailed. Process Map Detained Process map is used to show each step required in a process flow. With this type of business process map, you dive very deep into the process. It is often used to investigate the roots of the problem in your business activities. For example, in least off down crosses map, we noted that one of our problems is down. The production that is, our goods are often manufactured with certain delays. Let's investigate these problems and trying to understand what is the cause of these days. We're going to dive deep into the process of production and break it down into smaller steps. It turns out that after the production department received order from the sales department , it makes a number of steps before actually starting the production. These preliminary steps include checking specifications and ordering competence from the supplier. Now let's find out how much time does each of these steps you really take. So we have marked the time that it takes to fulfill each step the most time consuming part , our production itself and waiting for the arrival of the components. Production time is an objective factor. It depends on the complexity of the technical specs. So we trust that this time is not so long and what is more important, it can be agreed beforehand in the contract with the customer. What is not reasonable is the time we need to wait for the companies to arrive. It can be up to 25 days, so we decided to explore this very step and little deeper. Let's find out why it takes so long to wait for the competence arrives as we explore for them. We find that after ordering the components, we also have to agree in terms of deliveries and we have to make advance payment, and it turns out that it is affecting the payment which raised the whole process. Now we can also dive deeper and ask ourselves why the delay in payment happens. It will probably have something to do with our financial department or accounting. You may continue to draw the next steps off this flow chart, but for the purpose of this lecture, we will stop on this stage. The main thing. I hope you understood that detailed maps are usually used to find the bottleneck or a problem in the business process. We start from the first step and move onwards, always asking ourselves the question. What happens next? If the answer provides the necessary level of detail, we can stop here. If we need to know more about a certain part of the process, we dive deeper and explore the courses in more detail. What is important here used to selectively dive into the details. Detailed process maps, take some time to create and doesn't really have to talk to many people involved in order to find out how really the process is done. But the moment they are created, it is very easy to find the bottleneck for the road of a problem. 7. Swimlane Process Maps: another popular for mental business process Maps, is swindling four charts. Swimmingly maps separate the steps into lanes or channels, according to the person department or the party who executes activity. Each part of the process is lined up in a horizontal row so that we can see more clearly who does what. Swim lane maps are similar to top down process maps, but unlike the letter ones, they indicate the relationships across different departments, and they also show the steps in consecutive order. Using the arrows. Swingline maps are valued because they show each participants express it role in the process. And when they do, each activity or a task with andro or line crossing. Corinne indications the handoff activity from one department to another. However, swim lanes have one disadvantage, which is like off availed of space, especially if there are multiple lanes and parties involved. And many tasks happen simultaneously across various departments or participants. These may lead the lots off Arrow's crossing multiple lanes, which make it more difficult to comprehend the whole process. So these are the main types of business process maps again. You should choose them, depending on what your aim is, what deepness off the alienate and who the process may be aimed for 8. BPM Symbols and Components. UML. Process.: in order for everyone to be able to understand business process maps. Business maps include some key elements such as actions, activity steps, decision points, functions, inputs and outputs. People in the whole process, measurements and time required. Every element of these is represented by specific symbol, such as an arrow circle, diamond books, oval or rectangle. The symbols come from the unified modeling language, or UML, which is an international standard for drawing process maps. So let's dive into each of the competence and how they are used in business. Mapping the main component of the businessman or the overall workflow from a starting point to its successful completion is called the Process. It can be a process of baking a cake or process of selling the product. For example, the process includes a number of steps from its start to its finish, known as activities. Each process has a starting point, and an end point endpoint is the output, which means that this process has led to the formacion off a new value or a product or final, rendering office stories or just a transition to another level off a stage within a broader business process. 9. Activity. Subprocess. Looming. Multi-instance.: activities are tasks performed by a person or a system during the execution of a process. Activities are usually depicted with a rectangle for baking a cake Activity can be mixing the floor with X, for example, for selling a product. Activity can be making a phone call. Activities may have sub processes, loops or multiple incenses. Sub processes are a collection of activities being represented collectively as a single activity. Let's say we have a case where a band gives alone toe a border over our general process will look like these. First comes the request from the client. Then the bank investigates the client and checks his background. And then, if everything is OK, the bank and declined signed loan agreement. This is our level one businessman. If we want to dive deeper into Level two, we can see that background check actually involves two steps. The 1st 1 is checking credit history, and the 2nd 1 is checking his criminal history. So these two activities are called sub processes. Under the main background check activity. Usually, if an activity has some processes, it will have a glass mark inside the rectangle. When you crave this plus sign you will see the sub processes. We've more detailed steps of this activity. A looping activity is an activity that is repeated until a particular condition is confirmed. It is usually denoted by a circle or a row. Here, in this example, we have the process off hiring personal for a specific position. After we select the resumes, we start interviewing the candidates. The activity of selecting five final candidates is a looping activity, and we continue it until we have chosen the required number of applicants for this position . Actually, we can also model these looping activity as a decision gateway, where we'll send the full backwards to an earlier point in the process until the required number of applicants is found. Multi Instance. Activities are a kind of grouping activities. Suppose your company needs to review and approve a document. The flow chart will look simple like this one. But once the document needs to be approved by a specific number of people, multi instance activity will be more appropriate to use. Multi Instance. Activity is the big that we free parallel vertical lines, and it means that there are several users who need to perform this action in parallel. The document can only be approved once all users have reviewed and to prove it. Multi. Instance. Activities can also be handy in the following business scenarios when you need to calculate sales in different brain surfaces off your company. This can be done in a barrel at each office independently when you communicate with multiple providers and request their separate offers and you'll get the best offer when your company has offices in different regions and you need all the regional officers to perform this or that procedure in parallel. Sometimes you need to make this activities to be in sequential order. That is, each user will start doing it only after the previous user has completed the same activity . This is called sequential activity and is denoted as free horizontal lines. 10. Flow. Sequence and Message flows. Association.: flows connect different activities that are part off one business process. They can also indicate relationships between various parties in roved floors are indicated on the process map. By connecting Glines and Amro's, there can be various types of flows, but the most frequently used ones are a sequence flow, a message flow and an association. A sequence flow is the most frequently used flow type shown as a straight line with an arrow. These type of flow indicates the sequence in which tasks are executed. A message flow depicts the flow of messages from one participant to another. You cannot use message flow to connect flow objects within the same participant. It is shown with a dashed line with a circle on one and enter an arrow at the other. In this example, we understand that the communication between the customer and the sales square the initial request and the feedback is done by email. An association is represented with a dotted line without an arrow and is used to associate data, text and other artifacts. We flow objects on your diagram. In this simple diagram, we associate the message flow. We're short notice that the feedback should be given to the customer within two business days. 11. Events. Gateways. Artifacts. Data and Annotations.: events. Events are triggers that cause a process for an activity to begin and or may redirect the process to a different path. They are usually depicted with a circle event, for example, can be the receiver off a request from a customer, which will trigger the preparation often offer from the company. Gateways. Gateways are decisions that can change the path of the process, depending on conditions or events they convey. Exclusive or inclusive, parallel, complex or based on events or data. Gateways are typically depicted as diamond symbols. For example, if you're in the shipping business and the customer wants you to arrange transportation for him, you will ask him what type of transportacion he would prefer, either by sea or by air. And depending on his choice, you will contact either an airline company or a ship company. Another example is when you need to approve the document, you will have a gateway where you either approve it or ejected, and if you reject, you need to amend and update the document and then go once they're backwards to approach it again. Participants. If a business process involves a number of different persons or parties, then the businessman may also indicate the participants that perform certain tasks and activities. Their names can be placed either on top or on the left side of the map. Party facts. Artifacts are not part of the process, however. They may be relevant to eat in business process. Modelling artifact allow you to visually represent objects outside over the actual process . Artifacts can represent data or notes that described the process, or they can be used to organized Oscar processes. There are two main types of artifact data objects and annotations. Data objects can represent data place to the process, data resulting from the process, data that needs to be collected or data that needs to be stored. If a process January's data and data output represents the information produced as a result . For instance, a flow chart diagram that represents the survey collection process would output result data in the form of a servi document connotations. A lawyer to describe the business process and flow objects in more detail. You should add annotations to make your business maps more readable and further increase the understanding off your process 12. Walk the Process. Map your Existing Business Process.: So now that we know the main components off the business maps and their different types, let's try to create our own business process map. But what shall we start with? Here's a brief plan. How to make it The first thing we should start with is with identifying the problem. Why are you creating this process? Map? What is the process that needs to be visualized? Does it refer to the whole company? Were only some part of its activities time, the title of the problem or the process at the top of the document? In our case, we have problems with tunnel production. We need to get treat of delays so we type in the top of the document, ensure timely production. The second step is to brainstorm all the activities that are involved into this process. At this point, sequencing the steps isn't important, but it may help you to remember the steps. Read it for your process. Decide what level of detail you would like to include into your process map. You may also determine who does what and when it is done, but that isn't necessary. Make sure that you can include it all important steps that are connected with this process . Let's start getting some shape to the map, and as a first step, let's figure out boundaries. Where or when does the process start? Where or when does the process stop in our keys? Our process of production starts with receiving the order from our sales department, and it ends when the production team hands over the produced goods to the logistic department. For for the actions. Okay, we have the start and the finish of the process. Now let's determine the sequence off all the steps that we have brainstormed before what goes after the receiver off the order from the sales department, you can show either the general flow or every detail, action or decision. In some cases, it is also helpful to have a verb begin. The description of the step, for example, affect the payment, were ordered companies from the supplier or contact the provider and so forth. So have a look at what you have done and double check it. Every step is in its place. Now we're ready to draw basic, for which are symbols. Each element in the process map is represented by a specific flow chart symbol. We got to know them in all previous lectures. You can draw them by hand, use Power Point or even some special programs like lucid chart for many others to create an trailer in shapes and labels and comments and even use custom styling in your process map as we know all those are circles showed the beginning of a process or the stopping off a process rectangles showing operation or activity it needs to be done. Eros represent the floor direction, and diamonds show a point where a decision must be made. So our basic flow chart is ready. Now we have to review it with other parties which are involved directly into this process, because maybe you're missing something. Such parties may include team members, supervisors, suppliers, customers and so one, depending on the detail and purpose of your process map. Here are some helpful questions to ask to finalize your process map. Do team members follow the charging process for the use? Different procedures which are omitted in this full chart is everyone in agreement with the process meant flow? Is there anything redundant? Were other any steps Missing? Process maps provide valuable insights into how a business or an organization can improve processes when important information is presented. Visually, it increases understanding and collaboration for any project. Now that we have met our business process, we will continue with analyzing what deficiencies this process has and how we can improve them. 13. Use your Business Map to Improve your Business: as we mentioned in our previous lectures, one of the main purposes of business, my being used to identify the bottlenecks and other problems in your business. So after we have charted the map on the flow chart, you can see the whole picture off what your business really looks like from inside. Now your task is to identify the problems it has to do. These. You should take two actions. The 1st 1 is to look at the figures numbers from your serum system or balance sheets, financial documents and so on. Have a close look at your sales funnel on which stage you lose most of your potential customers. Which process takes most of your perfect margin? Identify these points, and we'll look into it in more detail a bit later. The second, actually should take is to ask all parties that are responsible for this or that particular stage of the process. It can be both your colleagues and workers, and on the other hand, your customers and partners ask them where they feel there is a problem with the business process. It can be poor communication between customer and the customer manager or time consuming corporations for bed quality for lack of information and necessary documentation. Having identified all the problems, met them on your business map and then start brainstorming how they can deal with. Let's get back to our example off ensuring timely production. We know that our production experienced problems with delays. So let's try to figure out how much time does each part of the process take why that happens and what we can do to cope with these delays. The first stage is checking technical specifications. After the order comes, we ask our team, and they tell us that it can take up to 15 days to update and finalize the specifications, because the initial request from the customer usually has some features which are company is unable to produce. So we discuss what can be done to minimize these amendments, respects back and forth, and together with our production and sales team, we come to the conclusion that before handing the offer to the production department, the sales department has to agree in advance with the customer on the specifications. That will mean that once the order comes to the production, they will be able to proceed with it immediately. all right, it seems the first delay is solved. Let's move on to the next stage in our production process. Our colleagues tell us that they can wait up to two weeks waiting for the companies to arrive. Without those confidence, they cannot start the production first. We asked the supplier why it takes so long to the river, the competence, and they tell us that the problem is that our financial department doesn't always pay for the competence in time. So we go to our financial department and wonder why that happens. It turns out that the problem is with delays in bank transfer, and sometimes there is not enough cash in our accounts to affect payments. We discussed this problem and come up to two possible solutions, one being considering changing the bank and the other is trying to agree with the supplier on the deferral of payments. We know these actions to be taken as soon as possible and move on to analyze the last stage of our production process. The quality check is another stage which delays the whole process of production. We learn that it can take up to 20 days, which we believe can also be reduced. We discussed this problem with the engineers who worked at the production site, and they tell us that the defects are due to the bed equipment. The tools were out too often and lead to bed quality of the product well again. Discussed how we can solve this situation and decide to consider two options either changing the supplier of tools were to revise our technological process. Maybe we're using the equipment, not according to the instructions. This can also be analyzed with the use of the process map, but we're not going to dive so deep for the purpose of this episode. So to recap, after we have created the flow chart for the business map, you need to discuss with the stakeholders and involved parties. You, the flow chart correctly reflect all the processes off how the business or process should Ron ask the people who are responsible for these processes and trying to find out what is going. Kronk and wine continue exploring the process until you reach to the very core of the problem and then elaborate ways how you can improve the situation 14. Software for BPM. SmartDraw.: in this exhort, I would like to show you a couple of software applications for creating your own business maps. The first software is smart. Drove. It comes into the oceans by the desktop addition or online version. What are the advantages of smart troll? Well, it has more than 34,000 symbols, more than 4500 templates and more than 70 different diagram tapes. For a wide range of business processes and industries, it means you can instantly find the industry in the business process you need and use it as the template for your company and your particular situation. You can collaborate with your colleagues online or in your cooperate system. Once you have created your diagram, you can easily exported directly to Microsoft Word, Excel, Power Point or make a PdF and other graphic four months. Here is how smart Joe looks from inside. As you can see, there are lots of various templates. You can choose them and then customize them for your particular case, and I think this video from their website will also be helpful in wearing house model can help you to create powerful diagrams. Smart draw is the only diagramming app with an intelligent formatting engine that gives you the ability to automatically format in connect shapes in a diagram based on their relationship. Select a template like a flow chart. Click to add shapes and everything is connected and aligned as it should be. Move objects around and everything realigns perfectly. Working in smart draw is intuitive. You know how it works. On first cuse, you're free to focus on content while smart draw does the dry. You can even build diagrams using only the keyboard, navigate from shaped to shade, using the tab and arrow keys and add text by typing. Everything automatically looks clean and professional. No other diagramming tool allows shapes to remain aligned and connected even as you edit, move and delete them. Smart Draw has true, intelligent formatting that helps you create incredibly powerful visuals quickly, and he's smart. Draw integrates seamlessly with the tools you already use, like Microsoft Office, G Suite and confluence making for easy collaboration with just one click, send your drawing directly the word Excel, Power Point or Outlook. Send this flow chart to a word document or to an email by clicking one of these icons just Aziza Li send this chart to excel or this infographic toe a power point slide. In fact, you can send an entire set of visuals to a Power Point deck with just one click. You use office but don't want to rely on its inferior drawing tools, save time and energy and have far better results by building your visuals in smart draw and sending them effortlessly from Microsoft Office. Smart draw also gives you more options when saving files. You can save your diagram directly to Dropbox, Google Drive or Microsoft one. Drive. Share your visuals with his few or as many people as you want, and you maintain total control over who can edit the files. Smart Draw also has an ad on Fergie. Sweet at last, Ian Confluence and more smart Draw is easy to use and easy to integrate with the tools you and your co workers use every day. Smart draw includes hundreds of templates that gets you producing high quality visuals. Quickly eliminating the learning curve makes it fast and easy to create the diagram you need today. Why waste time building from scratch when smart draw has done most of the work for you just choose the appropriate diagram template and customize it with ease. More than 70 different types of diagrams, charts and other visuals are included from floor plans and flow charts, toe lean diagrams and infographics. You'll find the template you need to get started. Whatever you need to create chances are there's a smart template to help you get it finished. In no time, you'll also get hundreds of examples that are fully edit herbal to from business engineering and construction to health care, science and education. Smart draws templates Have you covered? Make your job easier and get it done faster by using smart draws. Smart templates. Smart dro is a paid software, and it comes only into prices. If you're a single user, you'll pay $297 is the one time purchase. You don't need to pay monthly or any of fees. And if you want to use marginal for a company, you will have to pay $595 for five more users. These some will be built on an annual basis. Well, to sum up, small drone is a pretty helpful, too, if you will be creating different flow charts. Quite often, however, it may be a bit costea for a single user who needs to make only one or two diagrams for concrete situation. 15. Software for BPM. LucidChart.: Another useful tool for creating business process maps and other flow charts is lucid chart . It is used by more than 11 million users, including teams in such giant companies as Amazon, Intel, General Electric, Netflix to name but a few. Lucy Chart provides hundreds of templates of diagrams and flow charts in various categories , such as engineering, business, programming, sales, education and so on. This is how it looks like from inside. You can choose a suitable template and a mandate to your particular case. Lucy chart can be integrated with many other software, including G Suit, Google Dogs Slack Android in Io's They have many tutorials to teach you how to handle the Lucy chart for your specific purpose. That's which. One of these videos here. Until now, creating diagrams has been difficult, expensive and kind of the pain. That's no longer the case introducing Loosen Chart, the Web's premier diagramming solution. Trusted by top companies and millions of users, lucid chart offers unmatched functionality inside a sleek, easy to use editor and a full range of collaborative features. Just drag and drop to build flow charts, process max wire frames, network diagrams and war. We've crafted hundreds of shapes that meat industry standards, So your documents always look professional. Lucid Chart uses the power of the Web to give you constant product updates, and it runs on both Mac and PC, which means your team can work together from any operating system. You can even diagram on the go with our free iPad app. Microsoft Physio is dated way. Make the transition simple with import and export for video files, and it's easy to add finish diagrams to productivity tools like Google APS. Our integrations do all the work for us. Corporations use loosen chart to show a process instead of writing it out. When it comes to reducing inefficiencies, visualizations are far easier to consume and adopt. Our pre made templates and intuitive interface makes it easy to quickly build out sales. Work flows, rules of engagement, training materials and conversation trees. You can share those with your entire sales or wherever they communicate best, whether that's email, slack, G suite or any of our other integrations. And since lucid chart is a cloud based platform, changes to your documents update wherever they're embedded. Everyone's aligned even as your sales team grows. Rousset chart is a paid software. There's a free option, but it doesn't have many features and paid options starts from $5 a month per user and going up depending on the number of users there are in your team. Well, both fluted charts and smart draw are definitely good solutions. If you want to create business maps on the professional level, and you may want to try them to understand which wants you to you best. You may also use PowerPoint or other free software in case you want to build simple and fast flow charts. Most of them have all your mail symbols and templates to get it done very quickly. 16. What's Next? Six Sigma methodology: as we have learned, the ultimate aim of business process mapping is to improve our business by understanding and improving car business processes. But business process mapping is only one of the tools how we can achieve that. If we look at this issue from a broader perspective, we'll find various complex methodologies and approaches which have the same aim to improve the business. One of such methodologies is Gold six Sigma. So to start with six Sigma is a methodology or an approach which can be used by companies in order to decrease defects in their performance and thus improve revenue and increased customer satisfaction. Why is it called six Sigma? The name six Sigma comes from the Bell Curve Houston statistics, where one sigma represents one standard deviation away from the mean. It is used to show how many defects there are. There a 1,000,000 opportunities at the end of the process. At the level off one sigma, the defect rate is almost 69% and when you reach the level of six Sigma, the defect rate is 3.4 per one million opportunities, which means the quality is at its highest with 99.9997% of a cure seem so the whole idea off 60. My approach is to reach that highest stage of Six Sigma, where the defects becomes so few that they're statistically insignificant. Such highest quality standards are especially necessary. One dealing with people's lives. That's why many car and airplane manufacturers use the 16 approach. However. Six Sigma is also used in many other industries thes days, including banking, insurance, travel and hospitality, and other industries. So who created 60 methodology? Originally? Six Sigma was created in 19 eighties by Bill Smith and Bob Galvin, both Metro employees. They developed it as a quality improvement process in order to measure defects and to improve the overall performance off their company, Motorola, later on. Six Sigma was used by one of the largest companies of that time, General Electric, to reduce waste, improve the quality of their products and, as a result, save money. And it was mostly thanks to the success of General Electric in implementing this approach that six Sigma became known worldwide and companies started to use it to improve their own performances. So how does it work? The main idea of six Sigma is dated. Considers work is a set of processes which can be defined, measured, analyzed, improved and controlled. And this such employs two methods. The M ai C defined measure. Analyze improvement control for process improvement and correction and D. M. A. D. V. Defined measure. Analyzed design and validate for process design and three engineering. And how do we define and measure the processes well, according to six Cigna, any process should be defined in immeasurable four months, and it is seen as a formula with Opal Dorival. Why and many input variables access. Why is our desired goal either decreasing the number of defect or accelerating the speed of delivery for any other given the result and our whole task is to identify and find all the excess that influence the outcome and analyze, manage and control them to achieve our wife at the desired strange. In order to achieve these six Sigma uses a set of statistical and management tools. Such a statistical process, control control charts, failure, Morton effect analysis process may being design of experiments, accelerated life tasting hypothesis, testing and so on. When used together, they help control, manage and improve the process so as you can see process. My panic in six Sigma is just one of the many tools that are used to improve the performance of the company, since one business process usually relates to more than one business unit in the organization, Six Sigma utilizes a project based approach, which means that each output, which needs to be improved, is considered as a project. And this such. Each project is managed by a cross functional team, which is trained on 16. The concept. The people that conduct the project and implement improvements. Each of them has a special role, and these roles are Project Champion, master, Black Belt, Black Belt, Greenbelt and Yellow Belt. This roll him their own responsibilities, and they're pretty find also, should the company wish to your six Sigma approach, it will need strong and consistent support and commitment from its top management. Otherwise, it may result in a risk that this approach will not utilise its full potential and will only be used on a small scale too. So what results getting company expect if it applies? Six Sigma approach diligently. First of all, the decrease in defects and improvement in quality, which will lead to increasing customer satisfaction. This will also result in cost reduction and increasing revenue and profits. Also, since the business processes will be diligently defined, measured and controlled, it will result in increasing efficiency and last but not least, six. Sigma also improves the commitment, involvement and moral off employees as it implies that they participate and own the processors and have direct impact on the output. All this monetary and non monetary benefits encourage more and more companies these days to employ Six Sigma strategy in order to be more productive and successful. So this was a very brief explanation off what 16 monies and there are lots, of course, is devoted to six Sigma. So if you want to explore it in more detail, I recommend to enroll into one of them. This course, however, was focused on business process making, which is a specific and concrete to how to improve companies business processes. Well, I hope you found this course useful and helpful. I would appreciate if you could leave your feedback, and I was pleased to be with you during this course. If you have any questions relating to the course or through any other relevant matter, please feel free to contact me. In the meantime, I wish your beautiful day