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Business English Listening Training - English for companies

teacher avatar Business English LIstening training, Essential Business English Dialogues: Le

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Taught by industry leaders & working professionals
Topics include illustration, design, photography, and more

Watch this class and thousands more

Get unlimited access to every class
Taught by industry leaders & working professionals
Topics include illustration, design, photography, and more

Lessons in This Class

28 Lessons (5h 53m)
    • 1. Prepare For a Job Interview Screening Call

      13:34
    • 2. Arranging an Interview Time And Date

      17:32
    • 3. Accepting a Job Offer

      10:06
    • 4. First Day Induction at a Company

      17:32
    • 5. Conversation at the Coffee Machine

      9:21
    • 6. Weekly Meeting: Self-Introduction

      18:40
    • 7. Instructions from the Boss

      14:05
    • 8. Chat with the Boss

      18:17
    • 9. Tech Support Call

      11:15
    • 10. Happy Customer Support Call

      12:05
    • 11. Unhappy Customer Support Call

      10:20
    • 12. Passing on Information

      15:52
    • 13. Giving Updates in the company

      10:03
    • 14. Small Talk in Business

      11:56
    • 15. Stand-Up Meeting

      10:37
    • 16. Monthly Meeting

      17:36
    • 17. Asking for Clarification

      7:40
    • 18. Covering for the Boss

      13:35
    • 19. Disagreeing in a Meeting

      9:28
    • 20. Asking for Time Off

      11:41
    • 21. Team Meeting: Quarterly Plan

      7:38
    • 22. Facing a Deadline

      14:59
    • 23. Asking for Time Off

      8:50
    • 24. Team Meeting: Quarterly Plan

      12:50
    • 25. Business Trip Offer

      10:29
    • 26. Asking for a Promotion

      15:49
    • 27. Asking for a Raise

      8:12
    • 28. Communication as a Team Leader

      13:10
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About This Class

Business English Listening Training - English for companies

Essential Business English Dialogues: Learn Vocabulary and Expressions for Business Situations

Business English listening training - English for companies is a Business English Language course for English language learners who are fed up with struggling to understand spoken English language at work.

Prepare for 28 different situations at work, training your listening with situation dialogues that are based on real life events!

Do you want to speak English at work?
Do you want to speak English to get a job?
Do you want to speak English to make more money?

So did all the frustrated English learners we helped. Many of them could even speak fluent English in a conversation, but they all struggled to communicate in English at work - and they couldn't understand why...

It was because English conversation is different from Business English conversation.

If you don't want to get left behind in business communication, you need different English conversation skills, different language patterns, and a whole different approach to English language communication. And when we taught these Business English speaking skills to the frustrated English learners who asked us for help, their careers finally took off! (Psst: that's Business English for "they made a whole lot of money!")

Business English Speaking: Professional English Language is a unique Business English course based on real-life English conversations that real English students have struggled with. This Business English course is designed to help you step-by-step with your spoken English exactly as you need it in real life, with a real company.

We guide you on the journey of an employee with English conversations and dialogues all the way from first contact with a potential employer, to getting the job, to communicating in meetings, to getting a pay rise and getting a promotion... and beyond!

Business English makes you money. And you know very well that not knowing Business English costs you money. This is why we've created a course that gives you the practical Business English language you need at work. And we've included practical exercises for ALL of the English conversations you'll listen to.

By the end of Business English Speaking: Professional English Language, you will learn:

  • what makes Business English conversations different from ordinary English conversations.

  • the MOST¬†IMPORTANT¬†SKILL¬†for speaking Business English.

  • how to improve your English listening skills:¬†listen for gist, detail, and comprehension.

  • what to say to your native English speaking colleagues (and how to say it).

  • how to talk to a job recruiter.

  • what to say on your first day at work.

  • how to talk to your boss.

  • how to speak in meetings.

  • how to speak to customers.

  • how to use small talk at work to improve your business relationships.

  • how to ask your boss for more money.

  • how to ask your boss for a promotion.

  • essential Business English vocabulary.

  • lots of Business English idioms and expressions.

  • and much, much more!

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Business English LIstening training

Essential Business English Dialogues: Le

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Transcripts

1. Prepare For a Job Interview Screening Call: Hello everyone. Welcome. Welcome to Lesson 1 of your course. My name is Terry. I'm very, very happy to be here to teach you and to help you because we are going to build something, we're going to build a new confident you, the new confident person after this course, that is, you will be ready to work in English, have meetings, phone calls and English, and make serious progress in your career, in your salary, help yourself and your family. It's going to be amazing. And I'm very, very happy to be here and to teach you and to help you. So let's start. In this first dialogue, we see Diana, the recruiter calling mat, the candidate. Recruiters call this a screening call. That the basic ideas, the first thing they want to know is if you are available or if you are interested in an interview. Very often, recruiters find people on LinkedIn or other places and contact the person to see if they're interested in an interview. As well as some basic interview questions sometimes to see if you are the kind of person they are looking for. Essentially, they want to see if you are qualified for the position and if you are interested. Okay, let's go to the first exercise of dialogue. One. We're going to do some multiple choice questions as you listen to the dialogue. Question one, how did Diana find mats contact details? A. He was referred by a teammate. Be she found his contact details on the jobs website. See, Matt sent his CV to the company or D Greg and Matt worked together before. Question 2, what is the reason map gives for leaving his previous job? A. He didn't like his country, be his contract ended. See, he wanted to move to a different country. Or D, he had a problem with a coworker. Question three, what will happen in a few days? Matt will be offered the position, be someone will call mats all Company. C, MATLAB called Diana, or D. A person from the company will contact mat again. So we're going to listen to the dialogue and try to answer the questions. Remember, you can do the questions here now mentally or with a piece of paper, or you can print and use your workbook to accompany your course so that you can do all of the exercises in paper and pen in front of you. Remember, repeat the dialogue if necessary. And if you have a problem, remember, you can always check the transcript, the exact words of the dialogue in your workbook as well as inside the course. So if you have any problems with comprehension, remember, you can ask us a question in the platform, or you can check your PDF or your workbook to see exactly what was said in the dialogue and to help you understand the questions. So let's start and listen to dialogue. One. Hello, is there Matthew? Hi, yes, this is Matthew Kami, Matt. This is Diana calling from 40 cell and head of HR here. And I came across your profile on LinkedIn and I was wondering if you would be interested in working with us. Yes, for sure. Glad to hear it. The position is for software engineer and we have interview days coming up soon. Do you mind if I ask you a few questions about yourself? No problem. What was your last position? I worked as a software engineer at IBM in Sao Paulo, Brazil. And how long did you work there? I was there for almost four years. Can I ask you why you left that position? I left a position to come here to start a new life in this country. Oh, very nice. Are you working somewhere at the moment? No, not yet. I am talking to other companies, but I haven't accepted any offers. Are ready thing like that. Okay. Well, would you be interested in coming to an interview day? Yes. For sure. I will be happy to come in for an interview. Great. I'm going to recommend you for the list of candidates. And in a few days we will have confirmation of the interview dates and someone will call you back. Is that okay? That sounds good. Do you have any other questions? Yeah. I mean, are the interview days going to be soon? Yes. In the next week or two? We just need to confirm dates and times. I see. All right then. Thanks, Matt. I will be in touch soon. Thank you very much. Bye enough. Okay, that's the end of dialogue one. Remember, repeat the dialogue unnecessary or check your PDF transcript if you are not sure. So let's see the answers for exercise 1 for the first dialogue. How did Diana find mats contact details? The correct answer is B. She found his profile on Linked In. Remember the pronunciation it's linked in. She founded profile on LinkedIn and she contacted him. Question 2, what is the reason Matt gives for leaving his previous job? He wanted to move to a different country. Specifically, he says, I wanted to start a new life in this country. He did not say he did not like his country. He simply said he wanted to start a new life in this country. Question 3, what will happen in a few days? Dy, a person from the company will contact mat. Again. Specifically Diana says someone will call you back. Remember, check the transcript in your workbook if you are not sure. So let's go on to Exercise 2. This time, we will listen to the dialogue and complete the sentences with the words in the box. So we have here the sentences from the dialogue. And on the right here we have the different words. Please listen and put the correct words in the correct space. Remember, repeat the dialogue if necessary. So let's listen to the dialogue a second time. Hello, is there Matthew? Hi, yes, this is Matthew Kami. Matt. This is Diana calling from 40 cell. I'm head of HR here. And I came across your profile on LinkedIn and I was wondering if you would be interested in working with us. Yes, for sure. Glad to hear it. The position is for software engineer and we have interview days coming up soon. Do you mind if I ask you few questions about yourself? No problem. What was your last position? I worked as a software engineer at IBM in Sao Paulo, Brazil. And how long did you work there? I was there for almost four years. Can I ask you why you left that position? I left a position to come here to start a new life in this country. Oh, very nice. Are you working somewhere at the moment? No, not yet. I am talking to other companies but I haven't accepted any offers or anything like that. Okay. Well, would you be interested in coming to an interview day? Yes. For sure. I will be happy to come in for an interview. Great. I'm going to recommend you for the list of candidates. And in a few days we will have confirmation of the interview dates and someone will call you back. Is that okay? That sounds good. Do you have any other questions? Yeah. I mean, are the interview days going to be soon? Yes. In the next week or two? We just need to confirm dates and times. I see. All right then. Thanks, Matt. I will be in touch soon. Thank you very much. Bye enough. Okay. So let's correct it. So a we have interview days coming up soon. Coming up soon means that it is approaching. It is happening soon. It is the idea that when you have an event in the future and you're waiting. But let's say for example, the interview days are in this case next week or in a few days, we have something coming up. Mean happening soon or approaching. Can I ask why you left that position? So left here is just the past tense of the verb to leave. So to leave a job, it usually means that you stop working there because you want to that you were not fired or you'd not quit. But if you leave a job, that means that you gave the correct information and you told everyone, I want to leave. And you left with a good relationship with your boss and everything, So to leave a job. So at the moment, this is just an expression that we use to talk about now or in this moment yet there. But the correct expression is at the moment. There's a lot of confusion with people sometimes when they say of moment in the moment, in this moment when really the best expression is at the moment, someone will call you back in a few days. This is a basic expression or a phrasal verb. Call someone back. Essentially it means to call someone again later when you don't have time to speak or maybe you were not there and you missed the call, a new call someone back. For example, yesterday I was making a reservation for a special adventure. It's like an adventure activity place. And I gave the incorrect information of my e-mail. And then two minutes later, the woman called me back. She called me again and she was asking to confirm an email. She said it's not correct. So she called me back to confirming information. And finally, thanks, Matt. I will be in touch soon. The expression to be in touch. He talks about to be in contact, to cause someone to email someone, to communicate with someone, to be in touch. So in the next exercise, we have the expressions from the dialogue on the left, and we have different definitions here on the right. Now, if you can see there are five expressions, 12345, but there are six different options. So you need to find the correct definition for the expression. But with the definitions, there is one answer you should not use, okay? So listen to the dialogue again if necessary. But here, please pause your video and do the exercises. Okay. You can do them mentally. You can do them now and paper and pen. Or you can use your workbook to do the exercises that accompany this course. Okay, so pause the video now and try to do the exercises. In a few seconds, I will start to look at the answers. So let's review the answers. Coming up. Coming up means to be happening soon. So we have inner interview days coming up. It means the interview days are happening soon. To leave. A position is to resign, to recommit, to quit, or retire from a job. So to resign means that you are too old or don't want to work now, to resign, to quit or retire from a job, to leave a job, to leave a position, okay. At the moment is at the present time or now, it's an easy one. Okay. To call someone back to phone someone. Again. If you remember the example I gave you about yesterday, that I gave the incorrect information for my e-mail. And the woman called me again two minutes later, she called me back. Okay. And finally, to be in touch is do see, speak to or write to someone. Okay? All right. Okay, so that ends Lesson 1. I hope you enjoyed it. Please remember, listen to the dialogue again if necessary, or ask us a question or check your PDF, your workbook, if you have any problems or doubts. But if not, we are here. So let's continue to the next lesson. 2. Arranging an Interview Time And Date: So in the last dialogue, you heard Diana from forest cell call Matt to see if he would be interested in working for forest cell. And he was but she wasn't ready to give him the dates for an interview just yet. However, she did say that she would call him back in a few days and she is calling him back. So in this dialogue that you are about to listen to, Diana is calling mat again to see when he would be available to come in for an interview. All right. Let's check it out. All right, before you hear the dialogue for the first time, I'm going to give you your first exercise so that you can listen for the answers when you do hear the dialogue. Here we go. Correct. The information about the dates and times of the interviews. One of them is already correct. All right. So there's one of them that you don't need to change, but you need to change three of them. Interview day one is Friday, the 11th, interview day 2 is Monday, the 14th. Interview day 3 is Tuesday, the 22nd, and interviews start time is 8 45. Now one of those is correct. But the other three are wrong. And I want you to correct the incorrect ones to make them off. Correct, as they were said in the dialogue or right. I'm going to leave the exercises on the screen and we recommend that you use your workbook so that you can mark the correct answers. Or in this case, write down the correct answers as you listen to it, okay? And of course, if you need to listen to it twice, then feel free to do that because I'm going to go through the answers with you immediately after you hear the dialogue. All right. Have a listen. Hi. Is that Matt? Yes. Can I ask who's calling? Hi, Matt. This is Diana from forests cell. I'm head of HR here and I'm following up on a conversation we had we spoke briefly a few days ago about a position as a software engineer. Do you remember? Yes, of course. I have so many interviews at the moment. It took me a moment to remember the name of the company. That's quite all right. We would love for you to come and participate in one of our upcoming interview days. Are you still interested in trying out? Absolutely. I will be interested for sure. The first interview day this month is this Thursday, the 10th or no. I'm afraid next Thursday, I already have another interview scheduled. That's okay. We have another interview day coming up the following Tuesday, the 15th, and the third and last interview day this month is Tuesday, the 22nd. Yeah, that works for me. I can be there for the second interview day. And what time should I arrive? The interview starts at 930 AM and we provide complimentary coffee in the cafeteria from 08:00 AM. Great. That sounds perfect. Can I just give you a quick breakdown of the interview day? Sure. You will have a total of three interviews, each with a maximum duration of 45 minutes. You will meet myself and several of the team leaders here in the company. So we can really see if you are a good fit for the team. Okay. So we will see you on Tuesday the 15th. Thanks. See you then. Okay, that was the dialogue. Now remember, you can repeat the dialogue if necessary or even check your PDF transcripts if you're really not sure. All right. I'm going to go through the answers to exercise a now. Interview day one is Thursday, the 10th. Alright, so the bat did, needs to be corrected. Alright. Interview day to Tuesday, the 15th. Alright. That also needed you to correct it. Interview day 3 is Tuesday, the 22nd. So that was the correct answer already. So you did not need to change that. And the last one, the interview start time is 930. All right. So of course that needed to be corrected as well. All right. How did you get on with that? If you're confused or you want to try again, then feel free to do so. You can go back and do it again. But we're going to listen. To the dialogue again. Now, anyway, because you have the more detailed exercise questions coming up, exercise b and c will be more challenging. All right, so now we're going to exercise be, complete the sentences using the words in the box. So you will see five sentences. And in those sentences there will be some words that are blocked out. And on the right-hand side of the screen, you will see five words or expressions that will fit into the empty spaces in the sentences. And it's your job to fit those words or expressions into the right spaces, as they were said in the dialogue. So let's have a look. A we spoke a few days ago, be to come and participate in our interview days. Now that's, that's just part of a sentence, but that's all we need. C. I already have another interview. D. Can I just give you a quick of the interview day? And E. We can really see if you are a for the team. And the five words that you have to choose from our breakdown, briefly scheduled, upcoming, and good fit. Now remember it can be an expression, not just one single word. So good fit is all right together there. And don't be fooled by the length of the line, because as you can see, the line is the same length in each sentence, no matter which word it is. Okay, so don't let that have any bearing on your decision. Also try to see if you can understand the meaning of these words or expressions through the context of the conversation. Because this is a skill, a very valuable skill that we're trying to help you to develop throughout this course. But if you are unable to understand some of the meanings of these words and expressions during the dialogue, then don't worry because I'm going to teach you the meanings so that you know, as I go through, the answers are right here is the dialogue. Hi. Is that Matt? Yes, it is. Can I ask who's calling? Hi, Matt. This is Diana from forests cell. I'm head of HR here and I'm following up on a conversation we had we spoke briefly a few days ago about a position as a software engineer. Do you remember? Yes, of course. I have so many interviews at the moment. It took me a moment to remember the name of the company. That's quite all right. We would love for you to come and participate in one of our upcoming interview days. Are you still interested in trying out? Absolutely. I will be interested for sure. The first interview day this month is this Thursday, the 10th or no. I'm afraid next Thursday, I already have another interview scheduled. That's okay. We have another interview day coming up the following Tuesday, the 15th, and the third and last interview day this month is Tuesday, the 22nd. Yeah, that works for me. I can be there for the second interview day. What time should I arrive? The interview starts at 930 AM. We provide complimentary coffee in the cafeteria from 08:00 AM. Great. That sounds perfect. Can I just give you a quick breakdown of the interview day? Sure. You will have a total of three interviews, each with a maximum duration of 45 minutes. You will meet myself and several of the team leaders here in the company. So we can really see if you are a good fit for the team. Okay. So we will see you on Tuesday, the 15th. Thanks. See you then. All right. We're going to now go through the answers. So a we spoke briefly a few days ago. Now briefly just means for a short time. So if you remember, Diana had called Matt prior to this conversation, right? They had spoken before a few days ago and it was only for short time. So that's why Diana says, we spoke briefly a few days ago. Be to come and participate in our Upcoming interview days. Now, upcoming just means the same as coming up, which means they will happen in a very short time. So there are they are about to happen. And so they are going to happen on the dates that you already discovered in exercise a, right? All right. See. I already have another interview scheduled. All right. If you schedule an interview, that means you have planned it ahead of time. D. Can I just give you a quick breakdown of the interview day? A breakdown is when you separate something into smaller parts. So she is going to explain the interview day by telling Matt what is going to happen in different parts of the day, right? And E, we can really see if you are a good fit for the team. So if you buy a pair of shoes and they are the right size, then they will fit, right? They fit your feet. But if you buy a pair of shoes and they are the wrong size, maybe too big or too small, then they don't fit. So in just that same way, if Matt is Rights, the right kind of person for the team, then you can say he is a good fit for the team. Of course, if he's not, if he's not, he if he doesn't have the right attitude or if he doesn't have the right knowledge or abilities, then maybe he's not a good fit for the team. We shall see. All right, exercise sea. Match the vocabulary with the correct definition. So you're going to see five words or expressions that are in the dialogue. And you're going to match them to five definitions that will be on the right-hand side. All right, so have a look. So on the left here, the words and expressions are one, scheduled to good fit, three, briefly for breakdown, and five, upcoming. Alright, let's see if how, how closely you pay the tension. So the definitions are a, happening or appearing soon, be a separation of something into smaller parts. C, for a short time or duration. D, compatible, and E planned to happen at a particular time. All right, have a try. And if you really need, then you can go back, pause, and listen to the dialogue one more time and have the exercise in your workbook right in front of you so that you can mark the answers as you go. All right, do that now if you need. And here are the answers. Number one, scheduled is planned to happen at a particular time. Remember, To a good fit. This is compatible. So this was probably the hardest one out of these five definitions because I did not say it in the last exercise. So if you worked out all the others, then maybe you will have matched number two with the compatible. What does compatible mean? If you've ever been on a dating website before and you found yourself a good match? We probably wouldn't say it's a good fit. We could say it's a good match, or we could say that you and the other person are compatible. So compatible is another word that you will see on dating websites and things like that to mean a good match. And that is very similar to a good fit. Number 3 briefly means for a short time or duration. Number 4, breakdown. This is a separation of something into smaller parts. Remember Diana then talks about the different parts of the interview days. What's going to happen on the interview days? And number 5, upcoming means happening or appearing soon. All right. How did you get on with that? Now, if you need, go back and listen to the dialogue again, keep trying with these exercises. It's better if you are confident that you have understood everything in this one before going on to the next, we recommend that because this, this course, the language and the story, the narrative builds. So go back if you need to, but if you're OK And you understand everything, then let's keep going. See you in the next one. 3. Accepting a Job Offer: Hey guys, here we are in lesson 3 of your course. I hope you're enjoying it. I'm enjoying it. It's a lot of work for me and for Gabriel to make this course. But it's, it's our pleasure, It's our hard work that makes it great. Okay. So in this dialogue, we will hear the phone co-opting Greg, team leader in the company and Matt matt has already done the interview with the company and Greg is calling to offer the position to Matt, but Matt doesn't immediately accepted. So let's go to Exercise 1 of dialogue three. True or false. Remember, you can complete this, just watching or you can use your workbook. Okay. So true or false? Number 1, Matt needed to do a lot of paperwork on the interview day. It was not an easy decision to hire Matt. Matt was better than the average candidate. Matt has received a job offer from a different company. Greg needs an answer from Matt now. Okay. So true or false? 1, 2, 3, 4, 5. Let's listen to the dialogue and try to answer the questions. If you have any problem, please check your workbook or your transcript to see if you're not sure. Okay. So let's listen. Hey Matthew, this is Greg. How are you? Good. Good. Thanks. Now too tired after our interview day yesterday, I know we had you fill in a lot of forms. Had no, I'm fine. I mean, it was a long day but it was good and it was productive. Yeah, absolutely. Listen, I have some good news. The reason I'm calling you is to offer you the position. Congratulations. After the interview, we all agreed that hiring you was a no brainer. We would love you on the team because you really stood out from the crowd. Okay, that's great news. I'm just waiting to get news from a different interview I had first, before I accept your offer, I didn't want to put all my eggs in one basket. Would it be possible to get back to you in Warner Today's to confirm with you. Sure. That's fine. I completely understand. Just get back to us before the end of the week and we can go from there. All right. Thanks. I will be in touch as soon as possible. Okay. So let's see the answers. True or false. Matt needed to do a lot of paperwork on the interview day, true? Greg was almost saying, sorry, I know we had you fill in a lot of forms. So the paperwork was a lot of forms that Matt needed to do on the interview day. It was not an easy decision to hire Matt. False. So Greg says said Greg said it was a no brainer. You was a really easy decision to hire mad. Matt was better than the average candidate. This is true. Greg said he really stood out from the crowd, which means that he was very obviously better than the other people. Matt has received a job offer from a different company. False. He is communicating and talking to other companies, but has not received a job offer from a different company. Five, Greg needs an answer from Matt now is also false. Greg need an answer before the end of the week. Not now. Okay. So if you're not sure, please again, check your work book or your PDF transcript. Of course, repeat the dialogue if necessary. I encourage you to listen to the dialogue again and again, to really train them and really practice them. Okay, so we're going to do exercise 2 of dialogue three. We're going to listen to the dialogue and tried to put the correct words in the space so it can be the correct word or words. Maybe it's just one word or maybe it's two or three. Okay? So listen carefully, listen to the dialogue again, and put the correct word in the space. You can do this now, just watching the video, or you can use your workbook as well. So let's listen a second time. Hey Matthew, this is Greg. How are you? Good. Good. Thanks. Not too tired. After our interview day yesterday, I know we had you fill in a lot of forms. No, I'm fine. I mean, there was a long day but it was good and it was productive. Yeah, Absolutely. Listen, I have some good news. The reason I'm calling you is to offer you the position. Congratulations. After the interview, we all agreed that hiring you was a no brainer. We would love you on the team because you really stood out from the crowd. Okay, that's great news. And just waiting to get news from a different interview I had first, before I accept your offer, I didn't want to put all my eggs in one basket. Would it be possible to get back to you in one or two days to confirm with you. Sure. That's fine. I completely understand. Just get back to us before the end of the week and we can go from there. All right. Thanks. I will be in touch as soon as possible. All right. Let's review. I know we had you fill in a lot of forms. Now normally the verb to fill, it talks about maybe a container. If you have like a glass or cup or something and you completed a 100 percent is you fill it. As you fill the glass, you put water into the glass, you fill it. But we have a special phrasal verb for forms. We say to fill in a form. Okay? And talks about those forms at the bank or those forms of government offices. When you need to put all you write all your information, this means to fill in a form. You really stood out from the crowd. So stood is the past tense of stand. To stand out is to be very different, very, obviously very different now, usually for a positive reason. But when in this case, Matt was just better. He was just better than all the other candidates. And he really stood out from the crowd. He was super obviously better than everyone else. I didn't want to put all my eggs in one basket. This is a classic English expression to put all your eggs in one basket. This means basically to not risk everything on one opportunity. Specifically, Matt is talking about that he is talking to several companies and that he is not going to wait for just one company to offer him a job. He is trying multiple, so he is not risking his position. He's talking to multiple companies to maximize his opportunities. We can go from there. This is a simple small expression we use in English to mean that from this point in time or from this moment later, we will continue the way we can. We will continue the best weekend. We will go from there. Okay? So we're going to see these expressions again. You can see 1, 2, 3, 4, 5. And I want you to find the correct definition of the expression. Now, as you can see, we have 1, 2, 3, 4, 5 expressions, but we have six definitions. There is one definition you should not use. Okay? So I'm going to let you pause the video now and you can do the exercises just watching the video on paper and pen or using your workbook. Okay. Okay. So the first expression to fill in a form is to complete a document requesting information, basic documents like banks or government offices or large companies as well when he started working there. You have a lot of paperwork, you have a lot of forms to fill in, to stand out from the crowd, to be very different and easy to notice. It's usually a positive thing, but not always. To put all your eggs in one basket, to put all your effort or resources into doing one thing. In this case, Matt was not putting all of his effort or resources into only one job or one company, but talking to multiple companies to get back to someone, to contact someone later to give a reply or return a message to go from there to continue after results or a certain amount of time. You can hear that in the dialogue is a we will see and we will go from there the after this result, we will continue and we will see what we need to do. Okay? So listen again if necessary, and always check your workbook. If you're not sure about any words. If you have any serious problems, you can always write as a question here in the platform and who knows? Maybe we'll make a video about your question and it can become part of the course. Okay, so thanks for watching, and I'll see you guys in the next lesson. 4. First Day Induction at a Company: So now we know that Matt has got the job. But what will he say on his first day? What will he say in his very first few minutes working at the company? You're about to listen to his first conversation on his first day of the job and it's with Diana, head of age. She wants to get him set up so that he is comfortable in his new job. All right. Let's check it out. For exercise a. Put mats morning tasks in the correct order from one to four. There is one that you should not use. So you're going to read five sentences in just a moment of activities that Matt was doing during the first morning that he worked at his new job. Now, one of them is incorrect. It means he was not doing one of these things. But the other four are correct and it's your job to sequence them in the correct order. All right, so have a look at these sentences first. And then you can listen to the dialogue. Learning his way around the office, getting his key card, labeling his food, going into the team meeting, and going to HR to get his logins setup. So he has been instructed on how his morning is going to go step by step. And one of these does not belong, but the other four, you need to put in the correct order of the description of mass morning. All right, let's have a listen to the dialogue. Hey, welcome aboard. Welcome to the team, Matt. Thank you. It's great to be here. So let's get you set up first with a key card so you can get into the building and then we'll find you a space in the fridge. Do you bring your own foods to work? Well, not today, but occasionally, I do. When I know it's going to be a working lunch. I know what that's like. Well, there's plenty of space in the fridge. But always remember to label any food with your name and the date. Because if you leave stuff too long or forget about something, the cleaning staff throw it out. I'll keep that in mind. Well, first, I want you to go to HR and get your username and your logins all set up. And after that, I want you at the first team meeting at 11 o'clock sharp. Whereas the first meeting, the first meeting is in the conference suite. We have to touch base with the other offices today. Okay. Which offices? London, Seattle, and Frankfurt. In the meantime, I'd love to give you the grand tour, but I'm afraid I've got my hands full at the moment. But please take some time to learn your way around the office and where everything is after you go CHR. Okay. Thanks. I better get the Hadar them. See you later. All right. Now let's have a look at the answers. If you haven't got the answers yet and you want to continue working, you better pose now. But if not, then here they are. All right, the first one is getting his key card. Remember Greg said, let's get you setup first was a key card so you can get into the building. Number two is going to HR to get his logins setup. So if you remember, then Greg says, first I want you to go to HR and get your username and your logins or setup. And after that, I want you at the first team meeting at 11 o'clock sharp. However, that is not the next answer. So it's a little tricky this one. The next answer is actually learning his way around the office. Because after that, right, you need to continue listening. Because later, Greg says, please take some time to learn your way around the office and where everything is after you go C, H, R. So after he goes to CHR, he can learn his way around the office. And then before the meeting, before the meeting. And then he is going to the team meetings about is the last. Answer there. All right. So if you're a little bit confused or you want to clarify that, then feel free to go back and listen to the dialogue again and make sure that you understand why those answers are correct. All right? But we're going to listen to the dialogue again now anyway. But this time I want you to listen for some more detailed information, okay, so you understand the gist, you understand what it's basically about. Buy here, pay closer attention to the details because in exercises B and C, You will be quizzed on those details as you learn more vocabulary and expressions. Alright, here we go. Exercise be, match the parts of the sentences together. Now you're going to see 5 first halves of a sentence, and then 5 second halves of a sentence. And I want you to put them together to create the whole sentence. All right, and they're all sentences from a dialogue, of course. Alright, Number 1, the first meeting is 2. First, I want you to go to HR. Now, this sentence is not the very beginning, but it's good enough. Number three, we have to touch base. Number 4. I'd love to give you the grand tour. Number 5. Do you bring all right, and here come the second halves of the sentences a. But I'm afraid I've got my hands full at the moment. Be with the other offices today. See in the conference suite D, your own food to work I and II, and get your username and login setup. So I'll leave the exercise on the screen for you. But we recommend that you have your workbook open so that you can mark the answers on there, or at least have a piece of paper and a pen handy with you. And don't forget that you can listen to it twice if you need. And then I will teach you these words and expressions. Hey, welcome aboard. Welcome to the team, Matt. Thank you. It's great to be here. So let's get you set up first was a key card so you can get into the building and then we'll find you a space in the fridge. Do you bring your own food to work? Well, not today, but occasionally, I do. When I know it's going to be a working lunch. I know what that's like. Well, there's plenty of space in the fridge. But always remember to label any food with your name and the date. Because if you leave stuff too long or forget about something, the cleaning staff throw it out. I'll keep that in mind. Well, first, I want you to go to HR and get your username and your logins all set up. And after that, I want you at the first team meeting at 11 o'clock sharp. Whereas the first meeting, the first meeting is in the conference suite. We have to touch base with the other offices today. Okay. Which offices? London, Seattle, and Frankfurt. In the meantime, I'd love to give you the grand tour. But I'm afraid I've got my hands full at the moment. But please take some time to learn your way around the office and where everything is after you go CHR. Okay. Thanks. I better get the HR then. See you later. Remember that you can always repeat the dialogue if necessary, or even check your PDF transcripts if you're really not sure. All right, So if you've got your answers ready, I'm going to go through them now. So here we go. Number 1, the first meeting is in the conference suite. Remember, Greg says that Greg is telling Matt where the first meeting is. And the conference suite is a big room where important meetings happen. Number 2, first, I want you to go to HR and get your username and Logan's setup, right? That's where you get your username and login setup up in HR, in human resources, right? Where Diana is. Number three. We have to touch base with the other offices today. Touch base means to connect and to communicate with the other offices, right? So this is probably going to be done in the conference suite over Skype, right? Because if you're speaking to another office, it's going to be a meeting, a long distance meeting, right? And touching base means to connect with them and get some information from them and give them some information back. Number 4, I'd love to give you the grand tour, but I'm afraid I've got my hands full at the moment. All right. So if you talk about giving someone the grand tour, It's kind of a cheeky way of saying that you're going to show them around, right? Usually a grand tore. It sounds like a very big thing. And maybe it is if it's a huge office. But you can also say this when you have a visitor at your house. For example, if you have someone who is just visiting your home, you can say, I'll give you the grand tour and you just show them a couple of rooms. If even if you have a small house, you can say it's a grand tour. And when someone says, I've got my hands full at the moment, it means I'm very busy, right? If you think of a juggler who has a lot of balls in his or her hand. Juggle. They have their hands full and so they're very busy trying to juggle all the balls. Well, it's the same when we're talking about lots of work to do. We have so many different projects and different things to do. It's like we're juggling. Number 5. Do you bring your own food to work? Or I that's a pretty simple one after the last ones we've had, right? All right, Now it's time for exercise. Sea. Match the expressions to similar meanings. There is one answer that you should not use. So let's see how much you have been able to figure out through context or how much you've been paying attention to what I've been teaching you in this lesson, right? So you're going to see words or expressions on the left hand side. Words or expressions that were in the dialogue. And on the right-hand side, you will see some meanings that are similar to those, all right, and there's one that you should not use now you need to match the words from the dialogue to the meanings that are similar. Let's have a look. So the words or expressions from the dialogue are number one, sharp, number to touch base 3. I'll keep that in mind for throw it out. And five, give you the grand tour. And the ones you have to choose from are a, put it in the garbage, be approximately, see exactly d. I'll remember that. E, connect and F show you around. Now if you're not sure and you want to have a listen, again, remember you're listening for the contexts. So you're trying to understand the meaning through listening to the conversation without being given the definition, alright, or remembering what I taught you in Exercise B. So if you need to listen again, pause the video and go back and repeat the dialogue again and have your workbook open and fill in the answers that way. Okay, this is your chance to do that now. All right, So here we go. Here are the answers. Number one, sharp in this sense means exactly. So if you remember, Greg said that he wants mad at the first team meeting at 11 o'clock sharp. Now, here, sharp means exactly, right, exactly 11 o'clock, not ten minutes later, not terminus earlier, 11 o'clock. Sharp. Number to touch base means connect. Right? Remember they're going to touch base with the other offices today. Just like I said before, it means connect. Number three. I'll keep that in mind. That just means I'll remember that. Number 4. Throw it out, means put it in the garbage. So remember that if Matt does not label his food, then the cleaners, well, throw it out. And Matt says, I'll keep that in mind, right? I'll remember that. And number 5, give you the grand tour is to show you around, remember, and just taught you that so that shouldn't be too difficult for you. All right. If you need to go back and listen again, if you're confused about anything or you want to just really cement your understanding of that dialogue and the words, then go back and listen again, listen as many times as you want, and when you're ready, you can move on to dialogue five. All right, See you there. 5. Conversation at the Coffee Machine: Hey guys, welcome to lesson 5 at the coffee machine. This lesson was inspired by my conversation with a Brazilian guy who works here in Ireland. And he works in a very large American company. And he told me that his English Professionally was fantastic. But those moments where like after, how's it going, those basic interactions, he was a little bit lost. So this lesson was inspired a little bit to show those little basic interactions we have in, in companies at the coffee machine. In this dialogue, we see a simple interaction in mat and David. Matt is new and accompany and he meets David at the coffee machine. It's a great example of the simple interactions that happen every day in a business or company. So let's look at Exercise 1 for dialogue five. Why does David start talking to Matt? A matte looks lost. By David, is responsible for mats training. See, David just wants to introduce himself. D They are both new at the company. Question too. How long has David worked there? A almost two years. Be less than a year. See more than one year? The almost one year, 10 months? Question 3, what does David thing about working at the company in the beginning? Question, a difficult at first, but you adapt after few months BY you never adapt to the workload. See, it takes several months to be a 100 percent adapted to the workload or D, difficult at first, but easier after few weeks. Okay, so let's listen to the dialogue and try to answer the questions. If necessary. Please repeat the dialogue or check your workbook. Remember, you always have the PDF workbook or printed to help you. Okay, so let's listen to the dialogue. Hey, how's it going? Are you near the company? Yeah. Actually, this is my first day. Is it that obvious? And I just haven't seen it before and I just wanted to break the ice. That's all. My name is David. Hi. I'm mad. So How long have you been working here? Ten months now? Yeah. Almost a year already. I started in March last year. Cool. How did you find it in the beginning? Well, there's a lot to learn and a lot to get used to in the beginning. But after a few weeks, you really get used to the workload. And it's smooth sailing from there. And the salary really makes it worth it. Yeah. I have no complaints in that department. Hey, I got my coffee, time for me to roll up my sleeves and get to work. Catch you later. See you around. Okay, so let's see the answers for exercise one. Why does David start talking to Matt? See, David just wants to introduce himself. He just wants to say hello because he saw somebody new at the coffee machine. To how long has David worked there? Less than a year. David specifically says almost a year. Okay. What does David thing about working in the company at the beginning? Difficult at first, but easier after a few weeks. Now remember as after a few weeks, but not a few months. Okay? So the correct answer is D. All right, Exercise 2. So I want you to listen to the dialogue carefully and try to put the correct word or words into the space. Okay? Repeat the dialogue if necessary. All right, so just listened carefully. Listen for the words and repeat the dialogue, or repeat little parts of the dialogue if necessary. Okay, So let's listen a second time. Hey, how's it going? Are you near the company? Yeah. Actually, this is my first day. Is it that obvious? And I just haven't seen it before and I just wanted to break the ice. That's all. My name is David. Hi. I'm Matt. So how long have you been working here? Ten months now? Yeah. Almost a year already. I started in March last year. Cool. How did you find it in the beginning? Well, there's a lot to learn and a lot to get used to in the beginning. But after a few weeks, you really get used to the workload. And it's smooth sailing from there. And the salary really makes it worth it. Yeah. I have no complaints in that department. Hey, I got my coffee. Time for me to roll up my sleeves and get to work. Catch you later. See you around. All right. Let's see the answers. I just haven't seen before and wanted to break the ice. To break the ice means to introduce yourself or to start to be more friendly or to know someone better. Talks about that first time you meet someone and things are not so easy, but you break the ice and you become more familiar, more open with the person. A lot to learn and a lot to get used to. So, to get used to means to adapt. When we start to do difficult things, we have a process of adaptation and we get used to things. See, you really get used to the work load. So workload talks about the quantity of work or how much work or how much activity or tasks you have in a normal day. When talk about the workload of a company, it talks about the level of professionalism and how much work they do. If it's a very heavy workload, then it's a very hard, difficult job. But if it is a low workload, then it's not so bad. D, the salary really makes it worth it. So salary is the same as the money you receive, or wages is another word. Wages. So the salary really makes it worth it. And E, time for me to roll up my sleeves and get to work. So your sleeve is this part. And to roll up your sleeves is the idea of like this. And again, I guess start work in seriously, right, to roll up your sleeves. So now we have several phrases or sentences from the dialogue. And in this exercise 3, I want you to read the sentences here. And I want you to match the sentence with. A sentence has the similar meaning or the same idea. Basically, for example, number one, I just haven't seen it before and wanted to break the ice. E, You can see letter E. I only wanted to introduce myself. So we want to match or combine the sentences with similar meaning. Okay, remember, there is always one answer you should not use. I will, I will ask you now to pause the video and do the exercises now on screen or on paper. Or of course, you always have your workbook, but pause the video now and in a few seconds, I will correct it. I just haven't seen it before and wanted to break the ice is e I only wanted to introduce myself. A lot to learn and a lot to get used to. Number 2 is a, it's a lot of information and a lot to adapt to. Three, you really get used to the workload. You will feel totally comfortable with the amount of work soon. F the payment I receive really compensates the hard work time for me to roll up my sleeves and get to work. I need to go and start to work seriously. Okay? So if you have any real big questions or problems, you can always write a question to us in the platform, here on the platform. But please check your workbook if you're not sure or you have any problems. Okay, thanks for watching guys. I will see you in the next lesson. 6. Weekly Meeting: Self-Introduction: Have you ever been in a meeting with a new group of people for the first time and been asked to introduce yourself to everyone there. It's not always very easy and sometimes a little bit nerve-racking. But you're about to listen to a dialogue where Matt is in his first meeting at Forest cell and Greg asks him to introduce himself to give a self-introduction to the rest of the team there. All right, and I think you're going to find this one interesting. Let's have a look. All right, exercise a answer the following questions by choosing the correct answer. So there are going to be three multiple choice questions now. So here we go. Number one, How long has mat been a software engineer? A a month or to be five months. See a year or two, or d, five years. Now, just choose the one correct answer if you can. Remember that. Try your best for now. Question 2. Who is he starting a new life with? A his wife, be his daughter. See, his wife and daughter, or D, Diana in HR. And question 3, what kind of person does Matt hope to be? A someone people are happy to work with? Be someone who can work without anyone's help. See someone who can teach everyone how to do their jobs better. Or D, he has no hopes to be any particular kind of person. All. Now let's have a listen to the dialogue and have your workbook or a piece of paper in front of you so that you can circle or write the correct answers down. All right, let's have a listen. So as you all know by now, we have a new team member with us today. Matthew, sorry to put you on the spot, but would you like to say a few words about yourself? Sure. I'll do my best. I'm Matthew, but you can call me mad. I'd be working as a software engineer for five years, give or take a month or two. I was very fortunate to lambda great position straight or university. I stayed there for several years and learn the ropes. I was dealt a great hand that started my career, but it was time to move on and now I'm here to start a new life with my wife and daughter. I hope to gel with the team quickly and land hand wherever I can. I want to be someone people are happy to work with and I'm sure we can do great work together. Terrific. Thanks, Matthew. I mean, Matt. So as previously discussed, we are pushing a head to meet the deadline for this current clients. They have been nervous about the lack of progress so far. They have been calling me for up daily updates and I really need something concrete to tell them asap. Apart from that, makes sure you all talk to Diana in HR about you're missing holiday days. You've gotta use them or lose them, okay? Alright, moving on. Remember that you can always repeat the dialogue if necessary, or even check your PDF transcript if you're really not sure. All right, and now let's go through the answers. One, how long has that been a software engineer? He's been a software engineer for five years. Specifically, he said five years, give or take, a month or two. But we're focused here on the five years. That's the important part for now. Question 2. Who is he starting a new life with? Starting a life with his wife and daughter. Okay. Certainly not with Diana in HR. And question 3, what kind of person? Matt, hope to be. The answer is a, someone people are happy to work with, That's always a good person to be in the workplace, right? Okay. Exercise B is fill in the gaps and you don't have any words in the box to choose from this time. So it might be a little bit more challenging me. You might have to use your workbook and go back and listen to the dialogue one more time. But first, let's have a look at the questions. So number 1. Sorry to put you on. But all right. What word or words go in that space there? Remember it doesn't have to be just one word. And don't be worried about the space of that lime. Okay, The line is the same length no matter what the word or the words are. All right, so don't let that trickier. Number two, I stayed there for several years. And number three, I was dealt a great at the start of my career. Number 4, I'm sure we can do together. And number 5, we are to meet the deadline for this current client. Let's have another listen to the dialogue. Have your workbook or a piece of paper in front of you so that you can write the answers down. And if you need, don't forget, you can listen to it more than once to try to get the answers. And I'll be right back after the dialogue with the answers for you and the explanations of the different expressions and words that are used. So as you all know by now, we have a new team member with us today. Matthew, sorry to put you on the spot, but would you like to say a few words about yourself? Sure. I'll do my best. I'm Matthew, but you can call me mad. I've been working as a software engineer for five years, give or take a month or two. I was very fortunate to land a great position straight at the university. I stayed there for several years and learn the ropes. I was dealt a great hand that started my career, but it was time to move on and now I'm here to start a new life with my wife and daughter. I hope to gel with the team quickly and lend a hand wherever I can. I want to be someone people are happy to work with and I'm sure we can do great work together. Terrific. Thanks, Matthew. E101, mat. So as previously discussed, we are pushing ahead to meet the deadline for this current client. They have been nervous about the lack of progress so far. They've been calling me for up daily updates and I really need something concrete to tell them asap. Apart from that, makes sure you all talk to Diana in HR about you're missing holiday days. You've got to use them or lose them, okay? Alright, moving on. Okay, here are the answers. Number 1. Sorry to put you on the spot, but all right. So Greg puts mats on the spot by asking him To talk about himself when Matt had no idea that that was going to happen. Right? He had not been given any warning that he was going to have to talk about himself in the meeting. So if you put someone on the spot, you are putting them in a difficult situation by forcing them in the moment to give information or answer a difficult question, or make an important decision without having given them any warning beforehand. So that's what it means. All right, number two, I stayed there for several years and learned the ropes. To learn the ropes is to learn how to basically do the job. All right, so this was maps first five years as a software engineer, which is quite a long time. So it's definitely enough to learn the ropes, to learn how to be a software engineer in the company. Right. So that's what he says that he did with his company. All right. Number three, I was dealt a great Hand at the start of my career. Now this is an idiom that refers to the card game, poker. If you have been dealt a great hand by the dealer in poker or in most card games. In fact, then that means that you have started out with lucky or fortunate conditions, right? So Matt was fortunate to begin in a really good company. So he says that he was dealt a great hand. He was fortunate. And you might think of it. He shouldn't say this in his new job, but in fact, it makes him a more likable person because he comes across as modest. He's not going in there saying that he's successful because he's super smart, right? He's going in there acknowledging the luck factor in his career. All right, number four. I'm sure we can do good work together. All right. This is a pretty understandable one. Just means that he wants to work well as a team. And number 5, we are pushing ahead to meet the deadline for this current client. Now, Greg says this at the end when he's talking to all of the team members again. And if you are pushing ahead Continuing with something, so in this case, they are going to make more progress on the client. They're going to continue the job and get it done as efficiently and as effectively as they can. So that's exercise B. And now let's go on to Exercise, see, match the expressions with their opposite meanings. This is a difficult one. So we're going to look at five expressions that you heard in the dialogue. And I want you to try your best to match them to not their meanings, but they're opposite meanings. Or write the keyword here is opposite. So what does It definitely not mean? And again, you may have to go back and listen again. But first let's have a look at the expressions and the opposite meanings that you have to choose from and see if you can work it out through the contexts as you've already heard. All right, so the five expressions are give or take, gel, lender hand. Put you on the spot and pushing ahead. And the opposite meanings that you have to choose from our conflict. Make trouble waiting exactly and give you plenty of time. Now at some of these expressions we discussed in exercise B, so they may be a little bit easier for you then the others have a try, I guess, if you like. But before you go on to the answers, if you need, feel free to pause, go back and repeat the dialogue if necessary. All right, Here are the answers. Let's see how you did number one, give or take. So remember what Matt said was, I've been working as a software engineer for five years, give or take, a month or two. So that means that it was not exactly five years, but maybe one month, less than five years or two months, less than five years, or maybe one month, more than five years or two months, more than five years. That's what it means. So he does not mean five years. Exactly. So a close opposite meaning here would be exactly number 2, gel. So what Matt says is I hope to gel with the team quickly and lend a hand wherever I can. Now. Lend a hand means to help, to help out wherever I can. So if you use that context along with the expression gel width, right? I hope to gel with the team. Then it's quite clear that it's a positive thing that he wants to contribute as a team member. And I'll give you a little hint here. Hair gel is that stuff that you put in your hair to make it sticky, right, to hold it in place. So if you think about gel, like hair gel, right, sticky and holding something in place, then you can transfer that meaning to teamwork. So the team is sticking together and holding together as one. So that's the meaning and that would mean it's opposite meaning would be conflict, right? So they are working as a team. Matt does not want to conflict with any of the team members, right? So conflict is the opposite meaning to gel. Number 3. Lend a hand. I already gave you that the meaning for that right? Lender hand is to help out. So the opposite meaning, what would that be? Make trouble. All right, so if you're not helping, then you're making trouble. And so that's the opposite in this case. Number 4, put you on the spot. We've already discussed this as well. When Greg said sorry to put you on the spot. Well, he is not giving Matt any time to think about what he's going to say, right? So in this case, the up-close opposite meaning would be, give you plenty of time. And the last one, pushing ahead, it's opposite meaning would be waiting. Because pushing ahead is to make progress and continue with something. You're not waiting. All right? Okay. So if you need if you're still confused about any of the exercises, then go back and listen to the dialogue again and try again without just using the answers that I've given you here, all right, and you can also find the answer key at the back of your workbook. But if you have managed to complete it and you understand everything, then that's fantastic. And let's go to dialogue seven. 7. Instructions from the Boss : Hey guys, welcome to lesson 7. In this dialogue between Matt and Greg, matt wants to get confirmation of all the tasks and assignments. Here we have excellent phrases to confirm what you need to do with your boss or supervisor. I remember my first day working in a restaurant and Barcelona. My first question when I was starting was, what do you want me to do now? He gave his key aura, right? Is essential to be able to confirm your assignments and tasks in a company so you know what you're doing. Okay, so let's go to Exercise 1. True or false. One, Mondays and Thursdays are flexy time to sometimes it's necessary to stay late in the Office. Three, Matt does not need to speak in meetings for now. For Anderson and the team need to help mat. Five, tech support only happens in the afternoon. So listen carefully and mark true or false for the five sentences. If necessary, please repeat the dialogue or check your workbook. Okay, let's listen to the dialogue the first time. Hey Greg. Hey Matt, he survived the first day then. Yep. Pretty easy so far. Just getting settled in. I just wanted to confirm some of the finer details about my hours and assignments, if that's okay. Of course. Shoot. So just to confirm, on Mondays and Tuesdays, I'm on flexi time. As long as the eight hours of work is done, I can start when they want. Was I correct? Yep. That's right. It's a real perk of the job. And on Wednesdays and Thursdays, you need midi clock in at 11 AM and clock out at 07:00 PM? Yes, we need you to be in the office a little later on Wednesdays and Thursdays because we have meetings with people in different time zones. That's just the time that suits everyone. And I have to be upfront. From time to time. We end up pulling an all nighter until we get everything straightened out. If we have a problem, for example, then we have to stay on a little more or a lot more just to get everything done. But I'm sure you know how it can be. Yeah, absolutely. I totally get it. And just to confirm, on Fridays, it's flexi time, right? Yes, that's correct. About your participation in meetings? For the moment, we want you to observe the meetings to get a feel for things. You won't have to do any presentations for a few weeks. Okay. Can I just confirm the basic assignments I have? Go right ahead. So I will be working with Anderson's team on the upcoming update to the client's main software, working out the small details, right? Yes. I want you to keep in contact with him and the team tried to give them support as you start to fit into the project. I know it's not ideal for you to start in the middle of a project like this. But if you can just give Anderson and the team a hand, that would be perfect. Okay. Does giving them support mean helping out with tech support sometimes. Yes, it does. Not that often, but it can happen and it will always be in the afternoon period as the other time zones wake up. So only after two PM, giving texts support in this way really helps you get to know the company. I know you have some experience in that area. Okay. Just checking. So let me confirm. I will work with Anderson and his team helping out where I can and then I can clear a few tech support tickets after two PM to help out. Yes. That's exactly right. Okay. Thanks so much. I just wanted to double-check everything with you to make sure I know what I'm doing. See you tomorrow. Get a good rest mat. So let's look at the answers. Mondays and Thursdays are flex time. This is false. It's Mondays and Tuesdays are flexy time. Number 2, sometimes it's necessary to stay late in the office. This is true. Greg says sometimes it's necessary to stay in the office a little later because of the different time zones and me having meetings with people in different countries. Three, true? Mad is does not need to speak in the meetings for now. Greg wants him to observe the meetings and start to learn, start to see what happens in meetings. Number 4, Anderson and the team need to help. Matt, this is false. It's the complete opposite. Matt needs to help Anderson and the team. Okay. Number five, tech support only happens in the afternoon. This is correct. This is true only after two PM. This is because of different time zones of when customer support or tech support happens. It only happens in the afternoon for Matt because he's in a different time zone to some of the customers who receive the tech support. Okay. So if you're not sure, please check your workbook. So let's listen to the dialogue again and put the correct word into the correct space. Okay, it's very simple. It's very easy to just listen to the dialogue. Put the word in the correct place. Remember, repeat the dialogue if necessary, and you can repeat phrases or parts of the dialogue if necessary to really test your listening and to get the correct answer. Hey Greg. Hey Matt, you survived your first day then? Yeah. Pretty easy so far. Just getting settled in. I just wanted to confirm some of the finer details about my hours and assignments, if that's okay. Of course. Shoot. So just to confirm, on Mondays and Tuesdays, I'm on flexi time. As long as the eight hours of work is done, I can start winning. Want was I correct? Yep. That's right. It's a real perk of the job. And on Wednesdays and Thursdays, you need midi clock in at 11 AM and clock out at 07:00 PM? Yes, we need you to be in the office a little later on Wednesdays and Thursdays because we have meetings with people in different time zones. That's just the time that suits everyone. And I have to be upfront. From time to time. We end up pulling an all nighter until we get everything straightened out. If we have a problem, for example, then we have to stay on a little more or a lot more just to get everything done. But I'm sure you know how it can be. Yeah, absolutely. I totally get it. And just to confirm, on Fridays, it's flexi time, right? Yes, that's correct. About your participation in meetings? For the moment, we want you to observe the meetings to get a feel for things. You won't have to do any presentations for a few weeks. Okay. Can I just confirm the basic assignments I have? Go right ahead. So I will be working with Anderson's team on the upcoming update to the clients mean software, working out the small details, right? Yes. I want you to keep in contact with him and the team tried to give them support as you start to fit into the project. I know it's not ideal for you to start in the middle of a project like this. But if you can just give Anderson in a team a hand, that would be perfect. Okay. Does giving them support mean helping out with tech support sometimes. Yes, it does. Not that often, but it can happen and it will always be in the afternoon period as the other time zones wake up. So only after two PM, giving texts support in this way really helps you get to know the company. I know you have some experience in that area. Okay. Just checking. So let me confirm. I will work with Anderson and his team helping out where I can and then I can clear a few tech support tickets after two PM to help out. Yes. That's exactly right. Okay. Thanks so much. I just wanted to double-check everything with you to make sure I know what I'm doing. See you tomorrow. Get a good rest mat. All right, let's look at the answers. It's a real perk of the job. Perk of the job is like a special bonus or a special advantage, you know, something special that they can do or special advantage. I mean, I know a guy who works in a big company in Ireland, and he says the company pays for all of the food. They always have food in the fridges or if they want anything at all because they're working for a software company. So they have money. But he says, it's amazing in ever needs to buy lunch and he just focuses on his job. Real perk of the job. You need me to clock in at 11 AM and clock out at 07:00 PM. To clock in basically means to start working officially. A lot of companies are different places. They have a system to record when someone starts working and when they stop working. And our expression in English is to clock in, clock out. This comes from the old factories from 50, 60, 70 years ago where they literally used a clock, the Helga piece of paper and a clock and book. And then you can just record when you start to working in when you left. Just a time that suits everyone. So as you, ITS, the pronunciation is suits, not suites, are seats, but Suits. Suits means convenient. That's just the time that is convenient for everyone or when you ask them and those that suit you, is it convenient? Is it okay? Is it a good time for you? D, until we get everything straightened out? If you imagine that you have a confusing situation or there's confusion or a problem. Straighten something out is the complete opposite. When you have a confusion or misunderstanding, then if you straighten something out, is that you clarify or confirm the information or you don't have confusion. Now, everything is straightened out. D, I will work with Anderson and his team helping out where I can. This is a curious phrasal verb, to help and to help out. To help means obviously to help someone, but to help out means to facilitate or make somebody else's job easier. He's talking about that he is new and the team for him to help out, to find ways to help his team and make their jobs a little bit easier. Okay, so now we're going to see these expressions years 1, 2, 3, 4, 5 on the left. And we want to put the correct definition for the expression. Now remember, we have five expressions and six definitions. There is one definition you should not use. So pause the video now and do the exercise here just mentally, or you can write it down, or you can use the workbook to print it and do all your exercises. Okay, so pause the video now and our correctly exercised in a few seconds. Okay, Let's have a look. So a perk of the job is an advantage or something extra. If you remember the example of free food at work, man, I would love free food. It's a huge perk of the job. To clock in or clock out is to record your time of arrival or departure at work, basically to see when you arrive and when you leave, when you start working in, when you stop working to suit someone is to be acceptable or convenient to somebody. Convenient. It is the perfect definition of a suit, okay? To get everything straightened out, to solve a problem, or to deal successfully with a confusing situation, okay? To get everything straightened out, to help out is to do something so another person's job or task is easier. Okay, I can see why it would be confusing, but when we add the help out, it talks about you're making or helping another person do their job. So the job they are doing is a lot easier. Okay? All right. If you have any real problems, you can always raise a question here in the platform or check your workbook if you are not sure. Okay, thanks for watching guys, and I'll see you in the next lesson. 8. Chat with the Boss: Now, Matt is in his second week at the company and he's feeling the pressure. He's got a lot of workload now, right? He's in a new environment, a new country, new people everywhere. So he's starting to feel the heat. So Greg has called Matt into his office for an encouraging chat or her height. So the dialogue you're about to listen to now is between Greg and Matt in Greg's office in the second week of mats job. Let's have a listen. Now it's time for the exercises. Exercise a answer true or false for the following statements. So you're going to see three different sentences. And all you have to do is say whether they are correct statements or incorrect statements, true or false. All right, Here we go. Number one. Matt feels like the job is too easy. Number to Matt will be starting a new job in a few weeks. Number 3, Matt has to work late tonight. Okay, now you're going to listen to the dialogue. Have either a piece of paper or your workbook in front of you so that you can write true or false as you listen. And I'll be right back with you for the answers. Hey, Matt. Hi, Greg. Could you join me in my office for a second? Sure. So I just wanted to catch up with you. How have things been going? It's been a challenge for sure. The systems and processes here are a lot to take in and there's so much to learn. I'm finding it pretty stressful, just getting used to working at such a high pace. Yup. I was once in your shoes and yeah, it was tough. But, you know, we all gets thrown in the deep end and the beginning and we all get through it. And I know you well too. Yeah. Thanks. I hope my performance has been up to scratch. It's been great. In fact, you've exceeded our expectations. I know things are a little messy right now with new dividing your time between two projects, both of which are on the tail end. But just hang in there. Okay. Just a few more weeks and we will be on to the next client and starting a completely new projects. Oh, you know, it's no big deal. I've been through this before in previous jobs. Sorry if I seem a little down today, it's just been a long day. That's all. It's true. This new position is a real challenge and it's a little tough right now, but I will get through this for sure. I really appreciate you taking the time to chat about it, though. Yeah, I will have a chat with the guys as well. We look out for each other here. We have each other's backs. Okay. I appreciate that. Listen. Why don't you finish up early today and come back in fresh tomorrow? Really? You mean I can go? Yeah, sure. Go on. Get out of here. Okay. You don't have to ask me twice. Remember that you can always repeat the dialogue if necessary, or even check your PDF transcripts if you're really not sure. All right, Now I'm going to give you the answers, so make sure you're ready for that. Number 1, matt feels like the job is too easy. That is false. Okay. Matt says that it's been a challenge for sure. Right. And so if if it's been a challenge, it hasn't been too easy. Hasn't been necessarily too difficult either, but just not too easy. Number to Matt will be starting a new job in a few weeks. That is true. And when we say new job here, That doesn't mean. A new position, write a new role in the company. It just means that he's going to be starting a new project, a new task. And so this word, job is flexible. It can mean the position you have in accompany the kind of career you have, or just a task or a project. And in this case, that's what it means in a few weeks because Greg says Just a few more weeks and we will be on to the next client and starting a completely new project. All right, So there we go. Number 3, Matt has to work late tonight. This is false because of course, Greg, Let's mat leave early. He says, listen, why don't you finish up early today and come back in fresh tomorrow? All right. So there we go. That is exercise a, right? Exercise. Be, fill in the gaps using the words in the box. So you're going to see five words in the box on the right. And you'll see five sentences on the left-hand side, and you'll need to match the words into the empty spaces in sentences. Here we go. A. Could you? In my office for a second? We all get thrown in the in the beginning and we all get through it. I know things are a little right now. D sorry if I seem a little today and E, listen, why don't you early today? And the words in the box are joined me. Messy, finish up, down and deep end. Now one suggestion that I have for you is that it might be a good idea to practice your understanding of context by having a tried to do the exercises even before you listen to the dialogue again. Or if not, you're going to listen to the dialogue again now anyway. So, like I said, have a tried to figure it out through contexts or listen to the dialogue and answer the questions as you go using a workbook or a piece of paper and a pen. And then I'll be back with the answers and explanations of the words and expressions. Hey, Matt. Hi, Greg. Could you join me in my office for a second? Sure. So I just wanted to catch up with you. How have things been going? It's been a challenge for sure. The systems and processes here are a lot to take in and there's so much to learn. I'm finding it pretty stressful, just getting used to working at such a high pace. Yup. I was once in your shoes and yeah, it was tough. But, you know, we all get thrown in the deep end and the beginning and we all get through it. And I know you well too. Yeah. Thanks. I hope my performance has been up to scratch. It's been great. In fact, you've exceeded our expectations. I know things are a little messy right now with new dividing your time between two projects, both of which are on the tail end. But just hang in there. Okay. Just a few more weeks and we will be on to the next client and starting a completely new projects. Oh, you know, it's no big deal. I've been through this before in previous jobs. Sorry if I seem a little down today. It's just been a long day. That's all. It's true. This new position is a real challenge and it's a little tough right now, but I will get through this for sure. I really appreciate you taking the time to chat about it, though. Yeah, I will have a chat with the guys as well. We look out for each other here. We have each other's backs. Okay. I appreciate that. Listen. Why don't you finish up early today and come back in fresh tomorrow? Really? You mean I can go? Yeah, sure. Go on. Get out of here. Okay. You don't have to ask me twice. All right. Here are the answers. A. Could you join me in my office for a second? Okay. It just means come with me into my office for a second. Now it doesn't nece it doesn't mean exactly a second. It's an expression that means. For a short time, maybe a few minutes, right? By. We all get thrown in that depend in the beginning and we all get through it. Now, if you've ever been in a swimming pool, in most swimming pools, there is a shallow end and a deep and in the shallow end you can stand up. And usually children can't even swim around the shallow end. But in the deep end, you need to be able to swim. You can't just try to stand when you're in the deep end because you'll drown, right? It's much higher than your head. So if you are thrown in the deep end, then that means you have to be able to swim. And to be able to swim, you need to either have the ability have the previous knowledge and the training or just put in a lot of effort, right? So that's what it means when you're talking about work, you get thrown in the deep end. You need to have the ability, you need to put in the effort. And so he's saying, it happens to everyone in the beginning, but we all get through it. See, I know things are a little messy right now. Now, if the situation is messy, it means that it's not very straightforward. Might have to, map, may have to do a lot of extra things, right? Map might be confused at the moment and the situation is not clear and understandable, but it will improve. He says d sorry if I seem a little down today. Now Matt says this and it's quite easy to remember. If you remember that emotions are usually talked about as being high or low, up and down. So if you're feeling good, if you're feeling happy, then that usually means that your, your high, right. But if you're not feeling good, if you're feeling maybe a little bit sluggish or a little bit low in energy. Then you might say you're feeling down. And finally, E. Listen, why don't you finish up early today? Finish up is just a phrasal verb. That means the same as finish. Alright, now let's move on to exercise sea. Match the sentences with the sentences that have similar meanings. All right, so here you're going to get full sentences, or at least big parts of sentences that were in the dialogue. And underneath them, you're going to get whole sentences that were not in the dialogue, but they have similar meanings, alright? And it's your job to match them. And I would like you to use contexts and the information that I've already given you to try to answer these. So number 1. In fact, you've exceeded our expectations to I hope my performance has been up to scratch. Three. We all get thrown in the deep end and the beginning and we all get through it. Number four, we look out for each other here. And number five, you don't have to ask me twice. All right, now let's have a look at the similar meanings. A, everybody gets a lot of work when they begin the job, but it's okay. B, everybody makes sure or all doing well. See, actually you've done better than we thought you would DIE. Absolutely, That sounds great. And E, I hope I've been doing everything. All right. Now, you just have to match the two similar meanings, US context, all right? And you should be able to get an even better understanding of the expressions and the words and the dialogue by doing this exercise, if you need, Pause the video now and go back and listen to the dialogue again and use your workbook to answer the questions. Or if not, let's just continue on. Pause the video to answer the questions and then I'll give you the answers. All right? Okay, here are the answers. I hope you've got yours ready. Number 1. In fact, you've exceeded our expectations. Is the same or similar to actually you've done better than we thought you would. So to exceed expectations is to go beyond what people expect of you. It is to be better than what people expect. Alright, so number 2, I hope my performance has been up to scratch, is e. I hope I've been doing everything. All right. Now this just means up to scratch, means it's acceptable. All right. So when he's saying my performance, he's talking about how well he is doing his job. So is performance is acceptable, he's doing everything. All right. Number three, we all get thrown in the deep end, in the beginning and we all get through it is a everybody gets a lot of work when they begin the job, but it's okay. Right. We've already talked about that, so I hope you got that right. Number four, we look out for each other here. Means B. Everybody makes sure we're all doing well. So if you're, if you look out for someone, that means that you you make sure they're okay. You make sure that your that they are doing well. All right. Maybe your maybe you have like a little brother or little sister. If you're the big brother or big sister, you are supposed to look out for them to make sure that they don't get into any trouble. All right. Number five, you don't have to ask me twice. Means absolutely. That sounds great. Okay. So just you asked me once and I'll do it. All right. Those are all the exercises for dialogue eight. If you need, go back and listen again and keep working until you understand the dialogue fully. And I'll see you in the next. 9. Tech Support Call: Hey guys, welcome to lesson 9, that tech support call. Now, this is not common for everybody, but usually some kind of customer support phone is an important part of working in a company. So let's see. In this dialogue, Matt is on the phone giving customer support to a customer who was a problem with their credit card machine. Let's see what happens when Matt tries to help him. So question one, which sentences best describe the dialogue. Number one, the call was just about a silly mistake. Silly is about that. It's funny or not important or a little stupid. Okay? Number 2, Matt is not able to fix his problem. 3, the system reset, fixed the problem for the customer felt he was wasting mats time. Five, the problem was a broken display on the credit card machine. Let's listen the first time to see which sentences, which two sentences best describe the dialogue. So let's listen. Good morning. This is Matt from four cell. How can I help you today? Yes. Hello. My credit card machine isn't working. Okay. 1 second. Let me just get some details from you and we will fix it together, Okay? Okay. Let me just get your full name and account number. Sure. My name is Jimmy and I'm calling from a business account. This is expressed pizza parlor. It's right in the center of town. Okay. Could you please give me the business account number shared here? Let me see. It's here somewhere. Just a sec. No rush, sir. Take your time. All right. Got it. It's 8907768, dash 35, 34, 54. Okay. Thank you. I'm pulling up your account now and I have it. So what's the main problem? Well, it's like I told you, my credit card machine is not working. Okay. Let me just check your line. I can do a reset and system and get back to in a few minutes. Is there a number I can reach you on? Can I call you back on this number? Yeah. You can call me on that number. Hi, Jimmy. It's Matt here. So I just finished rebooting and reconnecting your line. Can you check whether the machine is working now? Yeah. Okay. One sec. No, it's still not working. Okay. Hmm. Well, what else can you tell me? What can you see? There's an error message right here. The main screen just keeps giving me an error message. Okay. Are all of the cables attached securely? What do you mean? Well, apart from the power cable, is the Ethernet cable connected correctly? What? Oh, wait, I see. Cable wasn't even plugged in. Oh, my God. I'm so sorry. I'm so silly. I just didn't see the second cable. I never use this machine Usually. I'm sorry for bothering you. Okay. That's all right. Is it working now? Yes. I can see the main screen is back to normal. I feel like such an dance. I really should have seen there. Well, it's working now. That's the main thing. Is there anything else I can help you with today? Now? That's everything. Thanks, Matt. Okay. Have a good day. All right. Let's go through the answers. So 14 are the sentences that best describe the dialogue. The call was just about a silly mistake. The problem was just a simple cable, a very simple mistake, base silly, very easy mistake to make. Number for the customer felt he was wasting mats time. The customer felt bad because of a very small, silly, stupid mistake. He was calling tech support and using it and he felt bad. He felt like he was wasting mats time. Okay. So if you have any problems, you can always write as a question, but check your workbook or check your dialogues before if you're not sure about the answer. Okay, lets go to exercise two. So we're going to listen to the exercise a second time. And very simply, at the top is 1, 2, 3, 4, 5. This is the first part of a phrase from the dialogue. And we want to match the phrase, the start of the phrase at the top to the second part of the phrase at the bottom. For example. Number one is no rush. And number one is be no rush, sir. Take your time. Okay, so listen to the dialogue again and try to match the start and end of the phrases from the dialogue. Let's listen a second time. Good morning. This is Matt from four cell. How can I help you today? Yes. Hello. My credit card machine isn't working. Okay. 1 second. Let me just get some details from you and we will fix it together, Okay? Okay. Let me just get your full name and account number. Sure. My name is Jimmy and I'm calling from a business account. This is expressed pizza parlor. It's right in the center of town. Okay. Could you please give me the business account number? Shit. Yeah. Let me see. It's here somewhere. Just a sec. No rush, sir. Take your time. All right. Got it. It's 890 dash 7768, dash 35, 34, 54. Okay. Thank you. I'm pulling up your account now and I have it. So what's the main problem? Well, it's like I told you, my credit card machine is not working. Okay. Let me just check your line. I can do a reset and system and get back to in a few minutes. Is there number I can reach you on can I call you back on this number here? You can call me on that number. Hi Jimmy, it's Matt here. So I just finished rebooting and reconnecting your line. Can you check whether the machine is working now? Yeah. Okay. One sec. No, it's still not working. Okay. Hmm. Well, what else can you tell me? What can you see? There's an error message right here. The main screen just keeps giving me an error message. Okay. Are all of the cables attached securely? What do you mean? Well, apart from the power cable, is the Ethernet cable connected correctly or Oh wait, I see. That cable wasn't even plug then. Oh, my God. I'm so sorry. I'm so silly. I just didn't see the second cable. I never use this machine Usually. I'm sorry for bothering you. Okay. That's all right. Is it working now? Yes. I can see the main screen is back to normal. I feel like such an dance. I really should have seen that. Well, it's working now. That's the main thing. Is there anything else I can help you with today? Now? That's everything. Thanks, Matt. Okay. Have a good day. But number one is no rush, sir. Take your time. Number two is okay. Thank you. I'm pulling up your account now. So pulling up means checking on a system. You have a special database and you're looking for as I'm pulling up your account, it means I am accessing your information. Now. Is there a number I can reach you on? So to reach someone is really just to contact. It's another expressions. And is there a number I can reach you on? Is a number I can phone, you can contact I can communicate with you to reach someone. That cable wasn't even plugged in. So to plug in a cable means to connect a cable. Pronunciation is very important here because PLU G, G, E, D, the pronunciation is not plug Ed, but plugged. The final E is silent. Plugged. I'm sorry for bothering you. Bothering you means to annoy you, to irritate you, or to make something very inconvenient for you. Okay? So in exercise 3, Let's take 1, 2, 3, 4, 5 expressions from the dialogue. And let's try to match with the correct definition here. Now remember, we have 1, 2, 3, 4, 5 expressions and six definitions. There is one definition you should not use. So I will let you pause the video now and you can do the exercise mentally just watching the screen, or you can use your PDF workbook and do the exercises there. Okay, I will now let you pause it now. So number 1 to rush means to do something very quickly. Usually the idea if you rush a project, you are doing it too quickly and not paying attention to details. That's the idea with to rush. Okay. To pull up someone's file, meaning to find someone's information from a database, okay. To reach someone is to make contact or communication with someone. To plug something in is to connect a piece of equipment or electricity supply and another piece of equipment to plug something in. It can be a basic, just like a connection to charge your mobile or it can be the cable from your laptop or your computer. We can plug in a lot of different devices in different things. Okay? Finally, to bother someone is to annoy or cause an inconvenience to someone. Okay? So for example, I am recording this video in my house. And sometimes I can hear the neighbors and they are working in the garden or cutting the grass. And they bother me because I need quiet to make your course and it's an annoying sometimes. But yeah, so guys, that ends this lesson. Please check your workbook or please, you can always ask us a question if you have anything you really need to know or you want to know, we're always here to help you as part of your course. But enjoy, I hope you enjoyed it. Thank you for watching and I'll see you in the next lesson. 10. Happy Customer Support Call: Now Matt has started taking customer support calls at his new company. And this is one that he receives from a customer who is polite and reasonably patient and quite happy. So hopefully, if you ever take customer support calls, your get phone calls like this too. So let's have a listen to see how to react when this happens. And now it's time for the exercises. Exercise a, choose two sentences that best describe the situation. So I'm gonna give you five sentences, and three of them are not describing the situation very well. But two of them describe the situation. Well, you need to identify those two sentences. Number 1, Matt is having trouble with the situation. Number two, the customer is having trouble getting into his account. Number 3, the customer wants his money back. Number for the customer is being patient. And number five, there are insects in the office. Now listen to the dialogue for the first time and use your workbook or a piece of paper and write down the correct answers and I'll be right back to run through those answers with you. Here we go. Hello? Hello. This is Matt from four cell. How may I help you? Yes. I'd like to get my service speeds upgraded, but I'm having problems logging in. Could you help me out? Sure. Let's see. I just need to get a few details from you and we should be able to get this sorted out. What is your account number and the e-mail associated with your account? Okay. Let's see. I'm just checking the contract here. Yes. The account number is in the top right-hand corner. Okay. Yes, I see it. Okay. The number is 786990328 and the e-mail is Jordan's at gmail.com. Thank you, sir. Let me see. All right. There was a bug on our login page. I'm so sorry about this. Oh, that's okay. It's is it going to take long Nano let me just have a quick reload of the page and yet, okay, it should be working now. Okay, Great. Thanks a lot. Everything should be working okay now, but if anything happens, just call me back on this number. Alright? All right, man. Thanks a lot. Remember that you can always repeat the dialogue if necessary, or even check your PDF transcripts if you're really not sure. All right, Here we go. The answers are the ones that describes the situation accurately. The customer is having trouble getting into his account and the customer is being patient, right? That should have been pretty clear. The first time you listen to the dialogue. Now, we're going to listen again for the more detailed questions. So you've understood the just and now listen for some detail for exercises B and C. Here we go. Alright, exercise be. Match the parts of the sentences together. So you're going to have 5 first parts of the sentence and 5 second parse of the sentence, all right, and you just need to match them. Alright, so number one, I'd like to get to I'm having problems. Three, I just need to get for there was a bug. Five, the account number is all right. And here are the second halves of the sentences. A few details from you. Logging in. In the top right corner. My service speeds upgraded on our upgrade page. Now have another listen to the dialogue now and listen for the beginning parts of the sentences and see if you can match them to the second halves and also listen to the context. And I recommend that you try to understand any new words or expressions that you haven't heard before. Try to understand it through the contexts because I'm going to be teaching you those as well. But we're developing this critical skill of understanding through context. Here we go. Hello. Hello. This is Matt from four cell. How may I help you? Yes. I'd like to get my service speeds upgraded, but I'm having problems logging in. Could you help me out? Sure. Let's see. I just need to get a few details from you and we should be able to get this sorted out. What is your account number and the e-mail associated with your account? Okay. Let's see. I'm just checking the contract here. Yes. The account number is in the top right-hand corner. Okay. Yes, I see it. Okay. The number is 786990328 and the e-mail is Jordan's at gmail.com. Thank you, sir. Let me see. All right. There was a bug on our login page. I'm so sorry about this. Oh, that's okay. It's is it going to take long Nano let me just have a quick reload of the page and yet, okay, it should be working now. Okay, Great. Thanks a lot. Everything should be working okay now, but if anything happens, just call me back on this number. All right. All right, man. Thanks a lot. Okay. Now I'm gonna give you these answers and try to help you with some of these words and expressions. Number one, I'd like to get my service speeds upgraded. All right, so that was what the customer said. And service speeds just means the response of the internet service provider, right? Is how fast your internet is going. Is it fast speed or a slow speed? And be upgraded means to make it better, right, to be updated to the latest version. All right, number two, I'm having problems logging in to login. I'm sure you all know that by now. If you are a user on a computer, you have to type your username, username, and your password to log in. Number three, I just needs to get a few details from you. That's what Matt says. And it's a very polite way of saying it. By the way, I just need to kind of implying that it won't take very long, right? Number 4, there was a bug on our upgrade page. Now, when he says bug, he's talking about a virus, write something wrong with the computer. He's not talking about an insect, is talking about something wrong with the computer, which can also be a virus. And number 5, the account number is in the top right corner. You might have an account number for your bank or for any kind of service that you are subscribed to like an Internet service provider, right? You would have an account number. All right, Let's go to Exercise, see, match the words and expressions to the similar meanings. There is one that you should not use. All right, so you're going to see five words on the left or five expressions. And then you're going to see six similar meanings that could replace the words or expressions in the dialogue. All right, let's have a look. All right, so the ones in the dialogue are on the left. Service speeds upgraded, sorted out, help me out and bug. And the ones that could replace them potentially are on the right. A solved, be changed. So something better. See, lend me a hand. D, annoyance, IE, Internet response and F virus. All right, I'll give you a few seconds to answer those questions in your workbook. And if you need, go back and listen to the dialogue one more time. All right, hope you've got that. And here are the answers. Number one, service speeds could be replaced with Internet response, right? I don't think anyone would actually say Internet responses kind of more like a definition. But it's, it's a similar kind of meaning. And I taught you that during exercise B, so you should be aware of that already. Number two, upgraded is changed to something better, right? Again, I mentioned that in exercise be three. Sorted out means solved. If you sort something out, that means that you fix the problem. You solve the problem. Number 4, helped me out, is the same as, lend me a hand. Now remember you've already learned that expression. Lend me a hand. So you should have been able to use that for this exercise if you've been following the exercises chronologically, right, in order. Number 5, bug is F virus, and I just mentioned that before, this exercise as well. All right, if you are confused or you need to go back and do those exercises again, then go ahead. If not, we will see you in the next dialog. 11. Unhappy Customer Support Call: Hey guys, welcome to Lesson 11, a customer support call. In this dialogue, we have a difficult customer support call. Sometimes customers can be very upset when they're having difficulties. It's important state, polite, and focused with customers and try to give the best possible support. I have faced a situation many times when working hotels and restaurants, and some people get very angry and very upset, it's very important to stay calm. Okay, so let's go to Exercise 1. Which two claims? So a claim is when you are saying something is true. So what two things or two complaints does the customer make? Okay, so which two claims as a customer make? One, false promises make him lose time to. Big tech companies. Don't pay taxes. Three big tech companies don't treat their staff well for it is taking too long to resolve his problem. So let's listen to the dialogue first time. Which two claims, so 1234, which two phrases are claims that the customer makes? So let's listen to the dialogue the first time. Hello? Yes, hi, hello. Who am I speaking to? Every time I call you guys, I'll get someone else. Hello, sir. My name is Matt. I know I'm new, but I'm here to give you continued support from now on to help you with your problem. Like, damn well hope, sir. It's been three weeks with this problem and I've been calling and calling to try to get this fixed. I've had it up to here with you people. Okay, sir, I can appreciate you feel upset. You're damn right. I'm upset. You guys make these big tech promises, promising to save me time in my business. Went to be honest, you're actually doing the complete opposite. I understand. Have every right to complain, sir. Book, please. I am new to the situation. Let me evaluate it a little first. Okay. I'm pulling up your file now. Your surname is Goggins with two-letter Gs in the middle, correct? Yes. Goggins with two Gs in the middle? Yes. I see your first support ticket levels One Support didn't know how to fix it, so they escalated to level 2. And I see Level 2 got most of your problems solved. But there were some last details that needed my level of administrator permissions to enable why it's so late. Okay. And done. The last permissions were done by myself and double-check. You should be getting normal service with the Internet and the Wi-Fi with all your equipment. I really hope you will accept our apologies and call me back directly on this number. What's the number? 1 second, let me grab a pen and write this down. If I call this number, well, I reach you directly or just get some machine. No, this is my direct line, sir. So the number is 0749722348. Right. Okay, thanks. So let's see. The first claim was at false promises, make him lose time. He said Big Tech promises make you think you are going to save time, but it's the complete opposite. So false promises make him lose time. Number 2, he didn't say anything about taxes or big tech company is not paying taxes. He did not talk about their staff or anything out there. Number 4, it is taking too long to resolve this problem. He has been calling for two or three weeks to resolve this problem. So number one and number four. So remember, if you're not sure, always check your work book in the transcript. If you're not sure about the answers and if you have a more serious problem, remember, you can always write a question to us. Let's go to Exercise 2. We're going to listen a second time. So let's go to Exercise 2. We're going to listen a second time. And at the top of the screen, we have the first part of the some phrases from the dialogue. You need to listen to the dialogue and match the first part of the phrase with the second part of the phrase, okay? As you can see, there are 1, 2, 3, 4, 5 first parts of the phrases, and then there are 6 second parts. So there's 1 second part you should not use. So let's listen a second time and try to do the exercise. Hello? Yes. Hi. Hello. Who am I speaking to? Every time I call you guys, I get someone else. Hello, sir. My name is Matt. I know I'm new, but I'm here to give you continued support from now on to help you with your problem. Like, damn well hope, sir. It's been three weeks with this problem and I've been calling and calling to try to get this fixed. I've had it up to here with you people. Okay, sir, I can appreciate you feel upset. You're damn right. I'm upset. You guys make these big tech promises, promising to save me time in my business. Once we honest, you're actually doing the complete opposite. I understand. You have every right to complain, sir, But please, I am new to the situation. Let me evaluate it a little first. Okay. I'm pulling up your file now. Your surname is Goggins with two liturgies in the middle, correct? Yes. Goggles with two Gs in the middle? Yes. I see your first support ticket levels One Support didn't know how to fix it, so they escalated to level 2. And I see Level 2, but most of your problems solved, but there were some last details that needed my level of administrator permissions to enable. So that's why it's so late. Okay. And done. The last permissions were done by myself and double-check. You should be getting normal service with the Internet and the Wi-Fi with all your equipment. I really hope you will accept our apologies and Kami back directly on this number. What's the number? 1 second, let me grab a pen and write this down. If I call this number, well, I reach you directly or just get some machine. Now, this is my direct line, sir. So the number is 0749722348. Right. Okay. Thanks. Okay. So let's look number 1. I'm going to give you continued support from now on. From now on means from this moment from now, I've had it up to here with you people. So to have it up to here with someone means to be very angry, to be very frustrated. Usually you're taking your hand and you only I've had it up to here is like the problems are going up and up and up are headed up to here to have it up to here with someone. They escalated it to level two. So an escalation talks about when something changes level of from the customer support of level 1 support to level two, level three. The last permissions were done by myself and double checked. The important part about the pronunciation is in the word checked. So we can see the spelling C, H, E, CK, ED, but the pronunciation is at t. Double check. Checked. Ok. And finally, let me grab a pen and write this down. Normally devote to grab is a lot more accuracy like grabbing something or grabbing at there. But colloquially we use it to grab the pan, meaning does to take or to get a pen. Okay. So let's go to Exercise 3. We're on the left, 12345. We have expressions from the dialogue and we have some definitions. As always, we have one answer you should not use in the definitions. Okay? So remember, you can do the exercise now on the screen, or you can use your workbook or use it. You use just paper and pen. But now match the definitions to the expressions from the dialogue. Pause your video now. Okay, so let's correct it. So from now on means from this moment and forever into the future, we will do it like this from now on, meaning from now on for ever in the future, we will do it this way. To have an optic hero, someone is to be annoyed at someone. Something someone has done on several occasions. In this case, in the tech support where he was calling and calling and not getting satisfaction. So it was several different times, right? To escalate a problem. Means to involve someone more important or higher in rank and situation or problem. To escalate a problem can be about tech support or customer support. Or it could also be more serious problems. If there are two problems between two workers and they cannot resolve it. There will be an escalation to have a manager to change or to fix the situation, to double-check something, meaning to make completely certain something is correct or safe, usually by examining it again. So we have the expression to check and to double check, okay? To grab a pen is to quickly take a pen. This is a very colloquial expression, okay? Or I guess if you have any problems at all, the expressions, please write to us on the platform, please read a question. Don't be alarmed or be silent. We are here to help. Okay. Thank you so much for watching and I'll see you in the next lesson. 12. Passing on Information: Now in this dialogue, mat is still in the office after Greg, his boss, has already gone home, and Matt receives a phone call from David in the Seattle office of the four cell company and he wants to talk with Greg, but Greg's not there. So what is man going to do? Let's have a listen now. All right, it's time for the exercises. Exercise a. Put the events in the correct order. There is one that you should not use. All right, you know this activity by now. So I have six different events here listed in sentence form. And one of them is not to be used. And for the other five, you need to sequence them in the correct order. Number 1, Matt sends David Greg's whats app Contact. Number 2. David asks to speak with Greg. Number 3, David Gibbs, Matt, his WhatsApp number four, mats checks whether Greg is silane the office. Five, Matt phones Greg, and Greg leaves the office. Okay. I'm going to play the dialogue and you know the drill. Have your workbook or a piece of paper so that you can mark down the answers and don't be afraid to listen more than once if you need. Here we go. Hello? Yes. How can I help you? Hello? Yes. This is David from the first cell office and Seattle is Greg round. Higher? One sec. Let me check. Has Greg gone home for the day? I'm sorry. I'm afraid he's left the office for the day and won't be back until tomorrow on really. I thought you guys were able to stay on a little later on Wednesdays and Thursdays? Yeah, we usually do. I don't know what to tell you. Greg must have thought there was nothing urgent left to do. Man, I really need them now. You don't happen to have as Whatsapp number? I do actually, I hate to ask, but it's kind of urgent. I really just have to get them on the phone for five minutes and get this over with. That's just one thing I really need to check with them. Okay. Let me see. If I give you my number. Can you send me his contact on WhatsApp? I should probably run it by him first. No time for that. Trust me, you won't get into any trouble. Me and him like this. Sure. What's the number? 001? 8, 9, 7, 4, 4, 5, 3, 6, 3. Okay. So that's 001897445363? Yeah. Okay. Just one moment. I have my phone right here. Okay. I just sent you with contact. He's not going to be super happy about getting an out of hours phone call but work. But if you say it's urgent, this isn't out of hours. And yeah, I'm really working against the clock here. Okay. If you say so. Alright, thanks a bunch. I got to go. Now, Good luck. Remember that you can always repeat the dialogue if necessary, or even check your PDF transcripts if you're really not sure. All right, I'm gonna give you the answers now, so make sure that you have them. The first one is Greg leaves the office. Now, this might have confused you a little bit because it wasn't actually in the dialogue when he actually left the office. But we do know that he left the office and he left the office before this actual conversation is happening. The next one is David asks to speak with Greg. And then Matt checks whether Greg is still in the office. And then David gives mad his WhatsApp number so that he can send David Greg's WhatsApp contact. Right. So the one that was not there is Matt phones Greg because man does not phone Greg at any point. And that might be a mistake on maps part. I mean, I don't know if I would be sending my bosses social media contacts to other people, even if I didn't know that they still worked for the same company. But it seems like Matt could be okay. All right. Exercise be fill in the gaps so you will not have words in the box to choose from. So it could be challenging. And you may have to go back and listen again. But first, here are the sentences with the missing spaces. I'm sorry. He's left the office for the day and won't be back until tomorrow. Number two, I thought you guys were able to a little later on Wednesdays and Thursdays. Number three, I really just have to get him on the phone for five minutes. And number four, I should probably buy him first. And number five, I'm really working against here. Okay, let's listen to the dialogue again. You may even want to pause the video before the dialogue and tried to answer the questions using the context of the sentence and perhaps your memory as well. But if not, then have a listen and don't be afraid to listen more than once again if you need. And I will be right back with the answers and with some explanations of the vocabulary and expressions. Hello? Yes. How can I help you? Hello? Yes. This is David from the first cell office and Seattle is Greg round. Higher? One sec. Let me check. Has Greg gone home for the day? I'm sorry. I'm afraid he's left the office for the day and won't be back until tomorrow on really. I thought you guys were able to stay on a little later on Wednesdays and Thursdays? Yeah, we usually do. I don't know what to tell you. Greg must have thought there was nothing urgent left to do. Man, I really need them now. You don't happen to have is Whatsapp number, do you? I do. Actually, I hate to ask, but it's kind of urgent. I really just have to get them on the phone for five minutes and get this over with. That's just one thing I really need to check with them. Okay. Let me see. If I give you my number. Can you send me his contact on WhatsApp? I should probably run it by him first. No time for that. Trust me, you won't get into any trouble. Me and him like this. Sure. What's the number? 001897445363. Okay. So that's 001897445363? Yeah. Okay. Just one moment. I have my phone right here. Okay. I just sent you with contact. He's not going to be super happy about getting an out of hours phone call but work. But if you say it's urgent, this isn't out of hours. And yeah, I'm really working against the clock here. Okay. If you say so. Alright, thanks a bunch. I got to go now. Good luck. Okay, you got your answers. I'm going to go through the answers now. Number 1, it's I'm sorry. I'm afraid he's left the office for the day and won't be back until tomorrow. Now here, it doesn't actually mean that Matt is scared or afraid. Okay, There's no real fear. It's an expression that really emphasizes the apology here. So I'm sorry, I'm afraid he's left the office means I'm really sorry. Number 2. I thought you guys were able to stay on a little later on Wednesdays and Thursdays. So stay on means to continue working. To stay on the clock, right when we talk about being on the clock. That means that we are working and being paid for our working duties. So that is how to remember stay on. Number three. I really just have to get him on the phone for five minutes and get this over with. Right. If we say we want to get something over width, that means that we're not really. Looking forward to it, It's not something we want to do. We just want to do it and get it done right out of the way so we don't have to think about it anymore. Get this over with. Number four. I should probably run it by him first. So if you run something by a person, it just means check with them, right? And doesn't run it by his boss, which is a little bit, a little bit weird. Number five, I'm really working against the clock here. So if you're working against the clock, it means that you have a limited amount of time. The clock is ticking and so you are working to try to beat the clock. All right, exercise sea. Match the sentences to a corresponding question form. Let's look at these. So you're going to see five sentences from dialogue. And in the bottom half of the slide, you're going to see questions, five different questions. And what I want you to do is match the sentences with what it would be if it were a question. All right, so it's an interesting kind of task. Number 1. I thought you guys were able to stay on a little later on Wednesdays and Thursdays. Two, He's not going to be super happy about getting him out of hours phone call. Three, trust me, you won't get into trouble for I'm really working against the clock here. Five. There's just one thing I really need to check with him. Right? And the questions. A, do you think you'll be chewed out for this? B? Don't you guys work a couple of evenings a week? See how many points do you need to make sure of the is he going to be angry if you call him after work? And E, are you on a time limit? Alright, if you need to check the dialogue again, you can pause now and go back. Otherwise, just pause and match these together. All right, I trust that you've done that. Let's go through the answers. Number one, I thought you guys were able to stay on a little later on Wednesdays and Thursdays, is don't you guys work a couple of evenings a week? That should be the easiest one, right? Couple. A couple means two. And staying on later. You're working a couple of evenings a week, right? So that's a pretty straightforward one. Number two, he's not going to be super happy about getting an out of hours phone call. Now, out of hours means outside of work. So it's not during the hours that he is working. So the answer or the question is, is he going to be angry if you call him afterwards? Right. So afterwards and out of hours. Same number 3. Trust me, you won't get into trouble. A. Do you think you'll be chewed out for this? Now if you're chewed out for something, that means that you are being told off, you're being shouted that for something that you've done wrong. So you will probably need to remember that later. Keep that in mind. Chewed out. Number 4, I'm really working against the clock here. A question might be, are you on a time limit? Right? Remember, time limit, working against the clock. And finally number five, there's just one thing I really need to check with him Is the question would be, how many points do you need to make sure of? So when we talk about points here, we just mean how many things, how many points of interests? All right, those are the exercises for dialogue 12. Go back and listen to the dialogue again if you need. If not, see you in the next. 13. Giving Updates in the company: Hey guys, welcome to Lesson 13, giving updates to the team. A big part of meetings in work in a company is just giving updates to your manager and your team members about situations to tell them what has happened in what is necessary to be able to explain the problem you had and how you fixed it with detail is very important. In this dialogue. Matt gives updates about how he fixed someone's problem. Let's look at exercise 1. Exercise 1, true or false. One, the customer was able to process new sales and orders from customers. Number 2, level 1 quickly discovered what the problem was. Three, the customer support ticket was D prioritized for a solution for the problem will be ready soon. Five, Matt reset his connection, but the problem was more serious. So listen to the dialogue for the first time and mark true or false for 12345. Remember, please listen to the dialogue again if if necessary. If you need it, you can listen to it again and again if necessary. And if you really need help, you can check your workbook transcript to get the answer. Let's listen for the first time. Hey man, what happened in the end with the guy a few days ago? Why was he so annoyed? Well, we came across a new problem, a problem we've never had before. And in this case, it prevented him from processing new sales and processing orders from his new customers. Level 1 tech support didn't know how to fix it, but it took them a while to figure out that they didn't know how to fix it and descend the problem to level two. So we kind of dropped the ball with how quickly his ticket was processed. And when his ticket was sent to level 2, it was sent to the end of the queue and not given priority. So that's why it took so long. Well, yeah, but because it was a new problem, something we weren't expecting level to actually needed some administrative permissions from me, seem leader to make the final changes. So what about this problem? Has anyone else reported a problem like that? No, not that we know of, but we are already looking into a system update that will take care of it in the future. That shows a lot of initiative. That's great, Matt? Sure. Okay. And the other support call you took her? Yeah. That was just a silly problem. She just didn't have all the cables plugged in and connected. I reset her connection and everything. But in the end it was simply a minor issue. Okay, Great. Moving on. Okay. So the answers, number one, false, the customer was not able to process new sales and orders from customers. This was the big part of the problem. The customer was losing money. Number 2, level 1, this is false. It took level one sometime a little bit of time to discover what exactly the problem was. Okay. Three, the customer support ticket was d prioritize, true? When the customer support ticket went from level one to level two, it was not prioritize, right? It was put almost at the end of the customer queue. So it was almost last in the list. Number 4. True, a solution for the problem will be ready soon. Mad is already working on the solution. 5, matt reset is connection, but the problem was more serious, false. In this case, Matt was working very hard and he reset as connection, but the problem was just a non-connected cable. It wasn't plugged in. Okay, it wasn't a serious problem. Okay, Let's look at exercise two. So we are going to listen to the dialogue for a second time. And I want you to listen very carefully and put the correct word or words into the spaces. Okay? It could be one word or it could be two or three words. All right, listen very carefully and complete the sentences with the correct words. Always listen to the dialogue again if necessary. So let's listen to the dialogue for the second time. Hey man, what happened in the end with the guy a few days ago? Why was he so annoyed? Well, we came across a new problem, a problem we've never had before. And in this case, it prevented him from processing new sales and processing orders from his new customers. Level 1 tech support didn't know how to fix it, but it took them a while to figure out that they didn't know how to fix it and descend the problem to level two. So we kind of dropped the ball with how quickly his ticket was processed. And when his ticket was sent to level 2, it was sent to the end of the queue and not given priority. So that's why it took so long. Well, yeah, but because it was a new problem, something we weren't expecting level to actually do some administrative permissions from me, a team leader, to make the final changes. So what about this problem? Has anyone else reported a problem like that? No, not that we know of, but we are already looking into a system update that will take care of it in the future. That shows a lot of initiative. That's great, man. Sure. Okay. And the other support call you took her? Yeah. That was just a silly problem. She just didn't have all the cables plugged in and connected. I reset her connection and everything. But in the end, it was simply a minor issue. Okay, Great. Moving on. Okay. Let's look at the answers. So a it took them a while to figure out that they didn't know how to fix it. To figure out is to discover. It is to see after trying and trying and different attempts, that you figure out you discover what the problem is. A good example is mathematical equations. Sometimes with mathematical equations you need to test and to try and to discover the answer. That's how you figure out the answer. Number 2 is we kind of dropped the ball. This is a metaphor from sports, were of course a ball. We use it in sport. And if you drop the ball, you make a mistake. If you can imagine that in rugby or something, you are running with the ball. But if you drop the ball, you are making mistake and you're losing. So we can have dropped the ball. We made a mistake. Not that we know of. So this is a simple expression, not that we know of, and it really means to the limits of our information. With the limits of our information we have now, we don't think so. We're not sure, but we don't think so. Oh, that shows a lot of initiative. So Initiative shows that someone can start new things, start to make decisions without needing other help. That they start spontaneously and do things on their own. And but it was simply a minor issue. Minor means not serious, not problematic, not very serious. Okay. So let's look at the task or Exercise 3 for this dialogue. At the top we have here. So at the top we have phrases from the dialogue. And we want to match these phrases on the bottom with some of the phrases that are similar meaning or similar sort of definition. Okay? Now, as you can see, there are 12345 examples from the dialogue. And there are six possible answers. There is one answer you should not use, okay, so please pause the video now or you can do the exercise in your workbook. Okay. Let's correct the answers together. I just could not figure it out. I simply was not able to discover the solution to the problem. They really dropped the ball this time. They really made a mistake this occasion. So to drop the balls, to make a mistake, not that you know of. You think the answer is no, but you do not know all of the facts to the limits of my information now, this is what I think, but I don't know, not a 100 percent sure. I don't have all the facts to show initiative, the ability to make decisions and do things without needing to be told what to do. It is only a minor issue. It is not a serious issue. Okay? So if you have any really big questions or any problems, remember, you can always write a question to us here on the platform. We are always ready to help. Thank you for watching and I'll see you in the next lesson. 14. Small Talk in Business: Are you good at small talk? Those little conversations between people where they're just starting out the day or they haven't seen each other for a long time or just between meetings and you kind of have to say something, right? Well, a lot of people think that this is tricky, but it doesn't necessarily have to be. We're about to listen to a small talk conversation between Matt and Greg just as the day is getting started and they haven't started work yet. So let's have a listen and see what they talk about. Are right here are your exercises for small talk. Exercise, a answer true or false for the following statements. Here we go. Number 1. It's cold and rainy today. To Greg has one girl, three. Greg enjoys watching TV. All right, I'm going to play the dialogue now. Have a try at answering these questions using your workbook or a piece of paper and a pen. And I'll be right back with the answers for you. Morning, Greg. How are you? Hey, man, how's it going? Good. How was your weekend? It was good. Yeah, nice and relaxing. So did you do anything nicer the weekend? No, not really. With all this bad weather. I just feel that at home with the family. Yeah. I know it's really cold and rainy recently, but it's supposed to get better tomorrow. How are your kids? I only have one girl now. She's great. She started her new school a few weeks ago and has really settled in. Do you have any kids yourself? Mean now? I don't have any kids. Did you get up to anything nice this weekend? Yeah. Well, I binge-watch to the final season of Breaking Bad. I really love that series. I just get hooked and want to watch the next episode. The new Breaking Bad movie is coming out and a couple of days. Sounds cool. I'm going to look for it then. All right. We better get started. All right, let's have a good one. Remember that you can always repeat the dialogue if necessary, or even check your PDF transcripts if you're really not sure. All right, here are the answers. One, it's cold and rainy today. That is true, right? Greg says, it's really cool. It's been really cold and rainy recently, but it's post to get better tomorrow. Next one, Greg has one girl. This is false. Greg has no kids. Right? He says he doesn't have any kids, so he doesn't have a girl. And number 3, Greg enjoys watching TV. This is true. He's talking about watching the final season of Breaking Bad, which is a very famous and popular TV show. Our right Exercise, be fill in the gaps using the words in the box. There is one that you should not use. So you're going to see the words in the box on the right and the sentences on the left. And there's there are six words and five sentences. All right. A i just out at home with the family. Be she started her a few weeks ago. See. Did you get anything nice this weekend? The I just get and want to watch the next episode. The E, I'm going to tonight. And here are the six words or expressions. School hooked. Look for it. Have a good time. Chilled. And up to. Now you're going to listen to the dialogue again, and you may need to listen more than once. That's fine. It's up to you and try to listen for the context. So if you feel brave, maybe try to answer the questions even before you listen to the dialogue again and see if you are correct. During the dialogue. And I'll explain the vocabulary and the expressions when I go through the answers. Morning, Greg, How are you? Hey, man, how's it going? Good. How was your weekend? It was good. Yeah, nice and relaxing. So did you do anything nicer the weekend? No, not really. With all this bad weather. I just feel that at home with the family. Yeah. I know it's really cold and rainy recently, but it's supposed to get better tomorrow. How are your kids? I only have one girl now. She's great. She started her new school a few weeks ago and has really settled in. Do you have any kids yourself? Me now, I don't have any kids. Did you get up to anything nice as we can? Yeah. Well, I binge-watch to the final season of Breaking Bad. I really love that series. I just get hooked and want to watch the next episode. The new Breaking Bad movie is coming out and a couple of days. Sounds cool. I'm going to look for it then. Our right, we better get started. All right. Have a good one. Alright, I'm gonna give you the answers. Now. I just chilled out at home with the family. Now, chilled out to chill out is to relax or right. So he relaxed with his family. He didn't do anything very active, just chilled out. B, she started her school a few weeks ago. That was mats daughter. See, did you get up to anything this weekend? Now, if you get up to something that means that you do something, D, I just get hooked and 100 watch the next episode. If you get hooked on something that means you become addicted to it, you cannot stop doing it. So Greg here is saying that he couldn't stop watching Breaking Bad. He just wanted to watch the next episode. So he was hooked like a fish is hooked when the fish of bytes onto the hook on the end of a fishing rod, right? And E, I'm going to look for it tonight. So it's pretty simple. One just is going to search, search for that movie. All right, exercise, see is match the expressions with their similar meanings, right? So some of them we've already covered. So those should be a little bit easier for you. And other ones you may have to understand through the contexts. And you may even need to go back and listen one more time. But hopefully not. Hopefully you've, you've got the answers through the contexts so far. Number one, on the left, we have the words in the dialogue. Nice and relaxing, chilled out, settled in, get hooked, and a good one. And the similar meanings on the right. Gotten used to something. A productive day. Can't stop doing something comfortable and relaxed. All right, let's take a moment now to answer those questions. Okay, here we go. Here are the answers. Number 1, nice and relaxing means comfortable. All right, and there's a very important difference here between number 1 and number 2. So number 2 is chilled out and this means relaxed. So notice that the first one, number one, is nice and relaxing. Now you might think, well, why isn't that relaxed? Because relaxing refers to the situation or the object that is making you feel relaxed, okay, So you are relaxed and the situation or something else is relaxing because it's making you feel relaxed. All right. You have to understand the difference there. Number 3, settled in, is gotten used to something. So his daughter is now used to her new school. So she is settled in and Matt is getting settled in to his new job. He is starting to get used to it. Before get hooked IS can't stop doing something. We've already talked about that. And number 5, a good one. He says, Let's have a good one. This means a productive day. We can understand this through the context, right? They're just about to get to work. And so you need to get used to understanding the meaning of new expressions through the contexts. So here is quite obvious, right? When they say, We better get started. Okay, let's have a good one. Means let's have a productive day. Alright, if you need to listen again until you can understand why all the questions and answers are as they are. And when you're ready, I'll see you in the next dialog. 15. Stand-Up Meeting: Hey guys, welcome to Dialogue 15, the stand-up meeting. In this dialogue, we will hear a stand-up meeting. Stand-up meetings are very popular at the start of the workday for many companies because they help people quickly give updates about their work situation. So the meeting doesn't take long. That's the basic idea. You stay standing, you do not sit down, so the meeting is fast. Okay, let's go to Exercise 1. What is the main idea of a standup meeting? A, to focus on the most important person. B, to spend a long time in the meeting. C, to stay standing for exercise. Or D, to quickly coordinate the tasks with the rest of the team. Question 2, what is mats objective? To have the update checked by the legal department, to make changes to the system, to stop future problems, to contact the legal department, to quickly coordinate the tasks with the rest of the team. Question 3, what does mats difficulty? A. It is not clear which team member will assist him be. The legal department is now happy. See, the update is rarely but not deployed. And D he is too busy to work on the update. Okay, so let's listen to the dialogue for the first time. As always, repeat the dialogue if necessary. And you can always check your work book if you're not sure about the answer. Okay. Let's listen to the dialogue for the first time. All right. Time to get down to business in case you've never had a stand-up meeting, then the idea is just to touch base and keep things brief. We stay standing so that we can quickly communicate where we all are and make sure we're all on the same page. We focus on three questions. What did you do yesterday? What is your objective today? What is your biggest obstacle to your objective today? Let's same for no more than two minutes. Two minutes each. All right. So Matt, since this your first week, would you mind going first? Not at all. Hey, guys. So yesterday I took care of the new problem in the system. I was able to give the admin permissions to make the changes in the system and resolve the customer's problem. Today, my objective is to get started on the system update to prevent this problem from happening again. Because this ended up costing the costumer money. I think our legal department is already in contact with him. My main obstacle is that I don't know exactly who from the team is able to work with me on the update. I yes. Okay. Let me look at the schedule and I will find some way to free someone up to help you with this. Okay, next step is Alice. What news do you have? All right, So here are the answers. What is the main idea of a stand up meeting? Too quickly coordinate the tasks with the rest of the team. That is the name of the meeting as the idea standup meeting so that you are sitting down on you quickly talk about what you need. Usually they talk about what you did yesterday, what you are going today, and what is your biggest obstacle. But some standard meetings can have some differences between companies. Question 2, what does mats objective to make changes to the system to stop future problems. So if you remember, Matt said is, I'm all we are already working on an update to fix this to resolve the problem. Okay. What does match difficulty? It is not clear who write. It's not clear which team member will assist them. He doesn't know exactly who is going to help him with the updated. All right. So if you're not sure, remember, always check your work book in your transcript. And if you really need, you can always write us a question here, the platform. So exercise two. On the top here we have some phrases from the dialogue. On the bottom, you have the second part is the end of the phrase. So we want to combine the start and the end. Of course, as you remember, we have 12345 on the top and a, B, C, D, E, F. Six answers in the bottom, there is one answer you should not use. Let's listen to the dialogue for the second time and match the sentences. All right. Time to get down to business in case you've never had a stand-up meeting, then the idea is just to touch base and keep things brief. We stay standing so that we can quickly communicate where we all are and make sure we're all on the same page. We focus on three questions. What did you do yesterday? What is your objective today? What is your biggest obstacle to your objective today? Let's same for no more than two minutes. Two minutes each. All right. So Matt, since it's your first week, would you mind going first? Not at all. Hey guys. So yesterday I took care of the new problem in the system. I was able to give the admin permissions to make the changes in the system and resolve the customer's problem. Today, my objective is to get started on the system update to prevent this problem from happening again. Because this ended up costing the costumer money. I think our legal department is already in contact with him. My main obstacle is that I don't know exactly who from the team is able to work with me on the Update. Yes. Okay. Let me look at the schedule and I will find some way to free someone up to help you with this. Okay, next step is Alice. What news do you have? Okay, so let's, let's find out the answers. Time to get down to business. So to get down to business, it means start working seriously to start focusing on what you really need to do. Then the idea is just to touch base. Again, I think this is coming from baseball where you have the base, which is the place where you're working. But to touch base means just to have quick contact and a quick update just to touch base. For example, I have a colleague named Lloyd and we're working on different projects. And usually every day we touch base, meaning I just update him, I tell them what I'm doing and he tells me what he's doing. But we just quickly touch base once a day. We're all on the same page. To be on the same page means to understand the same thing, to understand The same situation, or want the same thing, right? Let's aim for no more than two minutes each. So to aim is normally with like a gun or you're aiming something, or when you're looking at there. But it also means what is our objective? We could aim for no more than two minutes each, as in, let's try to speak for no more than two minutes each. That's what it means to aim. To free someone up to help you with this. So to free someone up, in this case, Greg is the team leader or the manager, and it is his job to tell people what to do. But in this case, he has the opportunity and the responsibility to make someone free to help mat. So to free someone up means that Greg is going to talk to someone on the team. And maybe a range that they can do different tasks, different day so they're not busy. So then they can go and help and work with Matt. Okay. Again, listen to the dialogue again if necessary, and always check your workbook and your transcript if necessary as well. Let's go to Exercise 3. Okay, so on the left here we have some of the expressions from the dialogue. We've got 1, 2, 3, 4, 5. And on the right here we've got six possible definitions. There is one definition you should not use. So I'm going to pause the video now and I'll let you match the definition to the expression. Okay, You can start now. Alright, let's get down to business. So to get down to business is to start talking about the subject to be discussed. So I was making a little bit of a joke that when I'm showing the answers as in, Okay, you did the exercise, but now the correction is important. This is the subject to be discussed. And that's why I said let's get down to business. Okay. So to touch base with someone is to talk to someone for a short time to find out how they are or what they think about something. Just with my colleague Lloyd on our projects. We just talk very quickly to see how they are, what they think about something to be on the same page is to understand and agree with what is being done or suggested. Let's aim to speak for two minutes is our objective is to try to talk for max maximum two minutes. Okay. And to free someone up is to cause someone or something to become available. If you remember the example I gave you with Greg, that he is responsible for the team members so he can do something to make someone or cause someone become available to help Matt. Okay. Okay. Guys, if you have any questions or any problems at all, please enter in contact with us. We're very happy to help. Thank you for watching and I'll see you guys in the next lesson. 16. Monthly Meeting: In this listening exercise, you're going to hear a monologue rather than a dialogue. A dialogue is when two or more people are speaking to each other, but a monologue is when just one person is speaking. And in this listening exercise, Greg, is it telling all the staff about the monthly meeting and what the monthly meeting routine is. And they're going to have the monthly meeting on Skype. But there are some other things involved too. So let's listen to Greg. Alright, exercise a. Choose two sentences that best describe the situation. So you're going to read five different statements about the dialogue. Well, actually the monologue I should say. And I want you to choose two sentences that best describe the situation. All right, Here we go. Number 1, this is a time for everyone to get to know each other. To the meeting is in the corridor. Three, they can eat during the meetings. For the meetings are on Skype. And 5, the meetings will be long. So three of them are inaccurate and two of them are correct. They accurately describe the situation. All right, let's listen to the dialogue now and you can write down your answers or mark your answers in your workbook. Alright, let's have a listen. Okay, listen up everybody. The monthly meeting is really in part a social event as well as a business events at the company. We really see this monthly meeting as a chance for all the different departments to meet and greets and get to know each other. I know you guys sometimes see each other in the corridors, but this is a real chance to meet and chat. We're going to have two relatively short meetings was a 20 minute coffee and biscuits break or other snacks and refreshments. One of the perks, I guess, nice food keeps you guys from bailing out on the meeting. The first meeting is in 15 minutes and the main meeting room, we will be on Skype with the Seattle and London offices at the same time. We all get turns to speak and present. So remember, nice advocate on Skype. Just ask for a turn to speak. It's really easy to interrupt someone when we have a little delay. So wait a sec and make sure it's your turn to talk. A good idea is to take notes as you are listening and then ask questions after. Remember that you can always repeat the dialogue if necessary, or even check your PDF transcript if you're really not sure. I'm going to give you the answers now. All right. The answers are this is a time for everyone to get to know each other, right? Greg actually says that. And the next one is the meetings are on Skype meetings with the other offices. Of course, during the breaks, they go and they go and they eat some snacks and they meet each other and talk to each other, get to know each other. They're not doing it in the corridor. Greg points out that they see each other in the corridor on a typical basis. They cannot during the meetings, they eat between the meetings and the meetings are not long. They're just 20 minutes or so each. All right, Exercise. Be, match the parts of the sentences together. So you will see the first parts of the sentences on the top and the second parts of the sentences on the bottom. And it's your job to connect that to make the full sentence. Number 1, the monthly meeting is really in part, a social event to mice. Food keeps you guys from. Three, a good idea is to four, I know you guys sometimes. Five, it's really easy to interrupt someone. Alright? And the second halves, bailing out on the meeting. Take notes as you are listening. See each other in the car doors. When we have a little delay, as well as a business event. Now, you have a chance to listen to the dialogue again, twice if you really need. But you may even be able to do it using the context and your understanding of the sentence structures that you have in front of you. Now, I'll be right back with the explanations of the vocabulary and expressions and of course, your answers. Okay, listen up everybody. The monthly meeting is really in part a social event as well as a business event at the company. We really see this monthly meeting as a chance for all the different departments to meet and greets and get to know each other. I know you guys sometimes see each other in the corridors, but this is a real chance to meet and chat. We're going to have two relatively short meetings with a 20 minute coffee and biscuits break or other snacks and refreshments. One of the perks, I guess, nice food keeps you guys from bailing out on the meeting. The first meeting is in 15 minutes and the main meeting room, we will be on Skype with the Seattle in London offices at the same time. We all get turns to speak and present. Remember, nice advocate on Skype. Just ask for a turn to speak. It's really easy to interrupt someone when we have a little delay. So wait a sec and make sure it's your turn to talk. A good idea is to take notes as you are listening and then ask questions after. Remember that you can always repeat the dialogue if necessary, or even check your PDF transcripts if you're really not sure, I'm going to give you the answers now. All right. The answers are this is a time for everyone to get to know each other, right? Greg actually says that. And the next one is the meetings are on Skype meetings with the other offices. Of course, during the breaks, they go and they go and they eat some snacks and may meet each other and talk to each other, get to know each other. They're not doing it in the corridor. Greg points out that they see each other in the corridor on a typical basis. They cannot eat during the meetings. They eat between the meetings and the meetings are not long. They're just 20 minutes or so each. All right, Exercise. Be, match the parts of the sentences together. So you will see the first parts of the sentences on the top and a second parts of the sentences on the bottom. And it's your job to connect the two to make the full sentence. Number 1, the monthly meeting is really in part a social event. Two, nice food keeps you guys from. Three. A good idea is to four. I know you guys sometimes. Five, it's really easy to interrupt someone. Alright? And the second halves, bailing out on the meeting. Take notes as you are listening. See each other in the car doors. When we have a little delay, as well as a business event. Now, you have a chance to listen to the dialogue again, twice if you really need. But you may even be able to do it using the context and your understanding of the sentence structures that you have in front of you. Now, I'll be right back with the explanations of the vocabulary and expressions and of course, your answers. All right, hope you got that in your workbook. And let's find out the answers. Number 1, the monthly meeting is really impart a social event as well as a business event, right? Because he says that is a chance for them to meet. And Greet and get to know each other. And so that means it's a social events. They are socializing. And of course it's business events because they're having business meetings and they're at work. Number 2, nice food keeps you guys from bailing out on the meeting. So if you bail out, that means you escape. We you find a way to get out, right? If you're in, if someone goes to jail, if someone goes to prison, then another person can pay money to have the person released. As long as as long as they have not yet been sentenced was a crime, or as long as it's not very serious, right? That is to bail someone out, to bail someone out of jail. Well, you can bail out on a meeting. If you say that you have somewhere else to be, you have somewhere better to be, right? And by the way, Greg says you guys a couple of times here. And that does not necessarily mean that all of the employees are guys. It's an expression that is very generally used to say people. It doesn't always necessarily just mean men or males. Number three, a good idea is to take notes as you are listening. So here he is recommending that everybody writes things down and take notes during the meeting. Number four, I know you guys sometimes see each other in the car doors. All right. We've already been through that one, so they see each other in the hallway. The corridor is the British word actually for hallway. It's really easy to interrupt someone when we have a little delay. So have you ever used Skype? And you start to say something, and then the other person says to say something. So you stop. And then the other person stops. And then you think, Oh, Danone speaking. So let me speak again. So you start speaking. And then they start speaking and it goes back and forth like that because there is a delay in the time in the video. All right, now let's go to Exercise. See, match the expressions with their opposite meanings. So you have five words or terms that were in the dialogue on the left-hand side. And then you have the opposite meanings there on the right. And you just have to match them up there. So you've got one etiquette to perks. Three, bail out for, listen up. Five, little delay. A, keep talking. Be disadvantages. See immediate. D, bad manners, and E, stay where you are. So here I recommend that you use the context of the dialogue to try to answer these questions, as well as the information that I've given you in Exercise, be right. So take a moment to do that. If you do need, you can go back and listen to the dialogue again, but you definitely don't have to. All right, I'm gonna give you the answers now. So I hope that you've put the answers in the workbook. That's your warning. Let's find out number 1. Etiquette is the opposite meaning is bad manners. So if you have good etiquette, that means that you have good manners. Etiquette is knowing the customary things that you should do in a certain situation and having good manners. Number 2, perks. The opposite is disadvantages. So PAR-Q, PAR-Q is an advantage. So maybe a perk of the job would be the insurance or the good pay, the salary, or the flexible hours, the flexi time. These would all be perks of a job, but the opposite would be disadvantages. Number 3, bail out. The opposite is stay where you are, right? Because bail out we established is when you leave the meeting or you go somewhere else. Number 4, listen up. The opposite is keep talking. And if I if Greg said everybody keep talking, then no one would be listening, right? They just keep talking. But because he said listen up, everybody has to stop talking and listen to him. So listen up is just a phrasal verb. That means the exact same as listen, but it's usually used when it's an announcement and somebody wants everybody to pay attention, listen up. Number 5, little delay. The opposite is immediate. Because remember what we said about Skype. If there was no delay at all, then it would be immediate. But because it's not in an immediate connection on Skype, there is some there's a little delay. All right, if you need, you can try again and go back and listen to the dialogue more. And if not, we'll see you in dialogue 17. 17. Asking for Clarification: Hey guys, welcome to Lesson 17. A big part of successful meetings is to check when you don't understand or to ask for clarification, asking the person to help you understand the situation better. When you are not sure about something in a meeting, It's better to ask. I had an interview with a Polish guy from Poland. He was talking about this, that he feels one of the big problems of big companies is that when people don't understand, they don't always ask questions. So in this dialogue, we're going to see how they ask for clarification, okay? So Exercise 1, which sentences best describe the dialogue. One, Matt has positive news for Greg to, the update will not be ready soon. Three, Matt is concerned the company is breaking certain rules and regulations for breaking those laws have no serious consequences. And five, Greg doesn't care if other people know about it. All right, let's listen to the dialogue for the first time and try to see which sentences best describe the dialogue. Okay, let's go. Hey Matt, can you tell me about the new update? Yes. We've made great progress and we are 95 percent done. Great, nice to have good news for the other teams. Okay. So does anyone have any questions? Yes. I have a few things I'd like to bring to your attention and clarify. Can I just ask you to have a look at page five of the contract, the part about the use of the customer data, I think we might be breaching data protection laws. Seriously. Yes, seriously. Breaches of the new data protection laws can include fines and pretty big ones at that. So what are we going to do about it? Hang tight. I'll raise the concern with our legal team. Thank you for pointing it out. You've got a good eye. Let's be discreet about this though. It doesn't leave this room. Got it. I don't want everyone in a panic about the law. Understood. All right. Let's correct it. So number one, yes. Matt has positive news for Greg about the update to was not the update will not be ready soon as not correct. And number 3, Matt is concerned about the company is breaking certain rules and regulations, specifically the laws about data protection. Okay? If you have any questions or doubts, you can always check your workbook, Trek your transcript. But if you have any more serious questions, please enter in contact and ask us a question here. Okay, let's look at Exercise 2. We're going to listen to the dialogue for a second time. And I want you to listen carefully and put the correct word in the correct space. Very easy. We go. Let's listen a second time. Hey, Matt, can you tell me about the new update? Yes. We've made great progress and we are 95 percent done. Great, nice to have good news for the other teams. Okay. So does anyone have any questions? Yes. I have a few things I'd like to bring to your attention and clarify. Can I just ask you to have a look at page five of the contract, the part about the use of the customer data, I think we might be breaching data protection laws. Seriously. Yes, seriously. Breaches of the new data protection laws can include fines and pretty big ones at that. So what are we going to do about it? Hang tight. I'll raise the concern with our legal team. Thank you for pointing it out. You've got a good eye. Let's be discreet about this though. It doesn't leave this room. Got it. I don't want everyone in a panic about the law. Understood. All right, let's look at the answers together. So I have a few things I'd like to bring to your attention. So to bring to your attention means to show something to someone in a way that just makes them pay clear attention or maybe make someone sees something that they did not see before. Is it something that map that Greg did not know? And Mag wants to show him he wants him to know, so he brings it to his attention. Breaches of the new data protection laws can include fines. Fine, of course, is a penalty if financial penalty if you break a law. See, I'll raise the concern with our legal team. Concern is the same idea like a problem or situation or a worry. Thank you for pointing it out. So pointing something out, it means to show something or draw attention to something that another person did not see. And you're pointing it out because you think it's important, it doesn't leave this room. So that's just an expression meaning that this is confidential and this is private and it doesn't leave this room. Okay, lets go to exercise three. Again, we have some expressions from the dialogue and we have their definitions. Again, we have 1, 2, 3, 4, 5 expressions and six definitions. There is one definition you should not use. Okay? I will pause the video now to let you do the exercise. And you can do the exercise now, just watching the video, or you can use your workbook or just pen and paper. Okay. Pause the video now. All right. Let's correct it. To bring something to your attention is to mention something for consideration or debate, right? As in where Greg did not know about some of the laws are some of the problems. Matt wants to mention something for consideration or debate. He wants Greg to think about it. To find someone is to charge someone money as a punishment for something they've done, right? You see parkin and fines. Or you can have in the library, you're late finds when you are really late with your books. That reminds me, I have to go to the library tomorrow. Actually, I forgot. So to raise the concern or issue was someone is to make someone aware of something or something, or to make someone know and mix them and understand to raise the issue or raised the concern was open. To point something out is to tell something about some information because you believe they do not know it. In this case about the data protection laws? Matt wanted to point this out to Greg because he believed that Greg did not know about it, to not leave this room. This information will stay confidential. Okay, guys. All right. If you have any questions or any problems, please write to us. We are always here happy to help, happy to help you understand if you have any problems. And thank you for watching. And I'll see you guys in the next video. 18. Covering for the Boss: All right. Now this dialogue is a phone call between Greg and Matt. And Greg is calling map from his car because he's running late for work, right? The boss is late and he's calling his employee mat. And they're supposed to have a big team meeting or at least a team meeting on a Monday. And Greg is asking Matt to help him out with that meeting. So this one is a very interesting one and I think you're going to get a lot from it. Let's listen in. All right, exercise a, choose the correct answer for the following questions. So you're going to get three multiple choice questions. And there will be one correct answer for each of those questions. Let's have a look. Why is Greg late for the meeting? He forgot about it. B, he had a car accident. See, there was a car accident in front of him or D he's slow on Mondays. Number 2, what does Greg want Matt to do? A wait for him, be have the whole meeting without him, see start the meeting without him and go over the last six months. Or D, start the meeting without him and go over the most important stuff. Number 3. How late does Greg think he will arrive? A less than a quarter of an hour? Be more than a quarter of an hour. See, he will probably arrive after the meeting. Or D, he has no idea. Okay, let's listen to the dialogue now and feel free to listen more than once if you need. Have your workbook in front of you as usual. Here we go. Hey man, Listen, I'm on my way, but I'm not going to make it on time. Why don't you just get started without me and I'll be there a few minutes late. Hawaii. What's up? Well, I'm just stuck in traffic. I don't know what happened up ahead. Some kind of accident. I don't think it was serious but traffic isn't getting any better. Okay. But wouldn't you like us to hold off on the meeting until you arrive? No, no, no need to do that. Could you fill in for me until I get in? Sure. I can do that. How should I kick off the meeting? Well, give them the data and the breakdown from the previous six months. That should take you about 15 minutes. I should be there by them. So I can just go through the main data from the past six months and you'll pick up from where we are when you get here. Yeah. Listen, don't sweat it. It's the first meeting of the week. Mondays are always a slow starter day. Okay, See you soon boss. Remember that you can always repeat the dialogue if necessary, or even check your PDF transcripts if you're really not sure. All right. I hope that you have got the answers in front of you. I'm going to go over them now. Number 1, y is Greg late for the meeting? The answer is C. There was a car accident in front of him because he says, I don't know what happened up ahead. Some kind of accident. So up ahead means in front him. All right. All right. Number two, what does Greg want mass to do? C. Start the meeting without him and go over the last six months. All right. So they do not need to talk about the most important stuff when he is not there. They just wants Matt to give them the data and the breakdown from the previous six months. And if you remember the breakdown, the breakdown means to separate something into a smaller parts. Right, So he wants man to talk about the smaller parts of the previous six months. And number three, how late does Greg think he will arrive? The answer is a less than a quarter of an hour. A quarter of an hour is 15 minutes, right? So he says that should take you about 15 minutes. I should be there by then. So he's saying he should be there in the first 15 minutes, the first quarter of an hour. Alright, exercise B, fill in the gaps. Now you're not going to get choices for as far as the words go. In this case, you're just going to get gaps, but haven't try and see if you can't figure out the answers before listening to them again. All right, Here we go. Number one. Well, I'm just in traffic to Wouldn't you like us to on the meeting before you arrive? Three, could you for me until I get in for how should I the meeting. And five, Mondays are always a day. All right, let's listen to the dialogue one more time and keep your ears open so that you can listen out for these words if you don't know them already. Use your workbook or a piece of paper and pen. And I'll be right back with the definitions of the vocabulary that you don't know and the expressions. Here we go. Hey man, Listen, I'm on my way, but I'm not gonna make it on time. Why don't you just get started without me and I'll be there a few minutes late. Hawaii. What's up? Well, I'm just stuck in traffic. I don't know what happened up ahead. Some kind of accident. I don't think it was serious but traffic isn't getting any better. Okay. But why wouldn't you like us to hold off on the meeting until you arrive? No, no, no need to do that. Could you fill in for me until I get in? Sure. I can do that. How should I pick off the meeting? Well, give them the data and the breakdown from the previous six months. That should take you about 15 minutes. I should be there by them. So I can just go through the main data from the past six months and you'll pick up from where we are when you get here. Yeah. Listen, don't sweat it. It's the first meeting of the week. Mondays are always a slow starter day. Okay. See you soon, boss. Okay. Hope you ready. Here we go. Number one. Well, I'm just stuck in traffic. If you're stuck in traffic, that means that you cannot drive any further because you are in a traffic jam, right? There are cars in front of you and they are not moving either. Not very far anyway. So you're stuck in traffic or Greg is number 2. What didn't you like us to hold off on the meeting before you arrive? Now, if you hold off on something, that means you wait to do something, right? You're waiting for something else to happen. So in this case, Matt is asking, don't you want us to hold off On beginning this meeting until you arrive? Alright. And number three, could you fill in for me until I get in? Now, in this sense, this means replace. So could you replace me? Could you substitute for me? Could you take my place until I get in? Number 4? How should I kick off the meeting? Kickoff means begin. If you think about a football game or soccer. Soccer, or football at the beginning of a match, they have to have the kickoff. That's the very first kick, a football match. It is the kickoff. So that is a business phrasal verb. We say we kick off the meeting. And number five, Mondays are always slow starter day. This means that everybody is slow to get started on Mondays. All right, lets go to exercise a c where you will match the expressions with their similar meanings. Now here you can use contexts and the information that I've already taught you in Exercise B. So see if you remember, it's test your ability on these, these Business Expressions. Now here on the left we've got the expressions in the dialogue and a lot of phrasal verbs. By the way, hold off, fill in, kickoff, pick up, and don't sweat it. And on the right-hand side, the similar meanings. Begin, continue, wait, relax and Replace. All right, I'll give you a moment to have a try at those answers now. All right, Now let's go through them. Number one, hold off. A similar meaning is weight. Remember Matt was asking, don't you want me to hold off and the meeting until you arrive, right? Don't you want me to wait? Number to fill in is replace. So remember, Greg wants Matt to fill in for him in the meeting to replace him as the leader of the meeting, the head of the meeting. Number three, kickoff. And this is begin, begin the meeting kickoff of amazing, begin the foot pole match, kick off the football match. And number 4, pick up is to continue. So Greg says that he will pick up from Matt when he gets in there, right? He says. Matt says, so I can just go through the main data from the past six months and you will pick up from where we are when you get here, right. So you'll continue from where we are when you get here. And number 5, don't sweat, it means relax. So Greg says, Don't sweat. It is the first meeting of the week. Mondays are always a slow starter day. So it means don't worry, don't sweat it, relax. Or right, if you need to go back and listen again, keep going until you understand these dialogues completely. And then I'll see you in the maximum. 19. Disagreeing in a Meeting: Hey guys, welcome to Lesson 19. In this lesson we're going to see how Matt and Greg disagree a little bit, disagreeing with someone who is just part of life. And in this dialogue we will hear how Matt respectfully disagrees with Greg about his plan. Matt expresses his objections to Greg's plan, and this is a really big part of negotiation when working in teams, learning to agree respectfully. Okay. So let's look at Exercise 1. One, why does Matt disagree with Greg? Greg should not use his connections. Be he thinks six weeks is too much time. See, he thinks six weeks is not enough. And d Matt, Thanks, Greg is being rude. Question 2, what is Greg's main focus? A, to copy their competitors technology, be to produce a product as soon as possible. See, to steal competitors secrets. And D, read books about technology. Question 3, what is Matt solution? A, to do more planning be to do market research. C, to send a beta version to a different company. Or D, to produce a beginner version and improve it. Let's listen to the dialogue for the first time as always, repeat if necessary, and check your workbook if you are really not sure about something, Let's listen to the dialogue for the first time. So I think in six weeks we could wrap it all up. Sorry to interrupt, but I have to respectfully disagree. I think you're underestimating how long it's going to take to get everything signed off before we can even take action. Well, I hear you there, but I have some connections that I think could help speed up the process. It's just that I think we might be getting ahead of ourselves. If I understand correctly, the plan is to start building these new programs before we have a strategy for how we're going to implement them. If you don't mind me saying, I think it's a long shot and we need to have a big picture first. Listen, man, I know you want to do things by the book, and I respect that. But we have to get this technology off the ground before our competitors do. Otherwise will be facing an uphill battle for the rest of the year. It's a cut-throat business. I understand your position. How about we build a beta version first? Then we could have a realistic understanding of what we have on our hands before backing ourselves into a corner. And we can really hone in on the strengths of the technology. Does that sound like a decent compromise? Question one, why does Matt disagree with Greg? He thinks six weeks is not enough. If you remember, he says I respectfully disagree. I think you're underestimating how much work, right? Six weeks isn't enough. What is Greg's main focus to produce a product as soon as possible? Greg is very anxious to produce something for this year. What is mad solution? To produce a beginner version and improve it. So in the beginning they disagreed a little bit, but they agreed in the end through negotiation. As always, listen again if necessary, and check your workbook if you really have any problems. Let's look at exercise two. Have some phrases from the dialogue. We've got 12345 phrases and five words. Listen carefully to the dialogue for a second time and put the correct word in the correct phrase. Okay, let's go. So I think in six weeks we could wrap it all up. Sorry to interrupt, but I have to respectfully disagree. I think you're underestimating how long it's going to take to get everything signed off before we can even take action. Well, I hear you there, but I have some connections that I think could help speed up the process. It's just that I think we might be getting ahead of ourselves. If I understand correctly, the plan is to start building these new programs before we have a strategy for how we're going to implement them. If you don't mind me saying, I think it's a long shot and we need to have a big picture first. Listen, Matt, I know you want to do things by the book, and I respect that. But we have to get this technology off the ground before our competitors do. Otherwise will be facing an uphill battle for the rest of the year. It's a cut-throat business. I understand your position. How about we build a beta version first? Then we could have a realistic understanding of what we have on our hands before backing ourselves into a corner. And we can really hone in on the strengths of the technology. Does that sound like a decent compromise? Alright, let's correct it together. So I think in six weeks we could wrap it all up. So in this case, to wrap something up, it means to complete it, to finish it. What he means is in six weeks we can wrap it all up, meaning that we could completely finished this product, right? Be how long is going to take to get everything signed off to sign means to your signature or an official signal when you write your name and an official way to agree to a decision. In this case to get something signed off means to get complete approval and the complete your permission of everybody in the company, especially the management and the upper management. I think it's a long shot. So to say something is a long shot means it's a big risk that you don't think there's a big probability of success. You think it's a risky think it's maybe not a good idea. It's a long shot. D, I know you want to do things by the book. So to do things by the book is to do things in the correct way. To do things by the law. Do not break any loser and regulations. But it's the idea that we have rule books or law books. And to do something by the book means to do it correctly. And legally, we have to get this technology off the ground. So to get something off the ground, you really need to think about like a helicopter or an airplane, that the way they start is to fly, to get away or get off the ground. But to get something off the ground means to start something, to make progress in something so that you are working on it and get it off the ground. Okay? Okay, So let's take some phrases from the dialogue. And we have 12345 phrases. And we've got six possible phrases which are very similar in meaning. So we want to match the phrase from a dialogue with this phrase of similar meaning. And as you can see, there are five expressions and six other possible similar expressions. There is one answer you should not use. So you can pause the video now and do it on the screen. Or you can use this doo-doo exercise in your workbook. Okay, I will pause the video now. Okay, let's see the different phrases. So we can wrap up this project in six weeks. We can complete all the tasks in a month and a half. So to wrap up means to complete, I think it's a long shot. I think it's something we can try, but unlikely to be successful when it, when somebody to long shot, you really don't think it's going to work. You look at it's possible, but I don't think so. Our manager signed off on it last week. My supervisor officially approved it last week. And trying to get this idea of the ground and trying to put this idea into action and success. So when you have ideas for projects, sometimes they are just ideas. But when you take action and start to do something, then you're getting your project off the ground. She does everything by the book. Is she does everything in the most ethical correct. Way. Okay. All right, guys, if you have any questions or any problems, please don't hesitate. You can always write a question to us here on the platform. All right. Thank you so much for watching and I'll see you in the next lesson. 20. Asking for Time Off : Now, it's important when you're working for a company to make sure, you know, when you can take some time off. It's important for you to have some time off. So in this dialogue, Matt is asking Diana, remember she's the head of HR about his holiday time. And sometimes if you're asking about when you can take time off, you might feel a little bit awkward, but it doesn't have to be that way. So let's listen in and find out what you should say. All right, let's get started with these exercises. Exercise a answer true or false. For the following statements. We've got five statements here now. All right, so let's go through them. Number 1, Matt has a total of nine days of the year. Matt, number 2, map is taking a holiday in November. Number three, someone else is taking a holiday in November. For man is trying to get out of some big meetings. Five, no one will mind if he takes time off. Okay, time to listen to the dialogue for the first time. And I'll leave these on the screen in front of you. You can take out your workbook and mark the answers on there. Let's have a try. Excuse me. Can I just check exactly how many vacation days I have left? Yeah, sure. Let me see. I can just check here. You are entitled to nine more days off this year. Okay. That's fantastic. Would it be possible for me to take that time off during the last week of November? It looks like that week's booked out already. The following week is available though. Does that work for you? I suppose that'll have to do you can Pennsylvanian for those dates, but I have to get back to you. I don't know if we have any big meetings that we can. I don't want to rock the boat by missing any big ones in the first year. And I wouldn't worry about that. Management are usually pretty easy going about holidays as long as you put in your hours when you're here. Okay, data. Thanks so much, I'll be in touch soon. Remember that you can always repeat the dialogue if necessary, or even check your PDF transcripts if you're really not sure. So let's go through these answers. Number 1, Matt has a total of nine days off a year. This is false. Man has nine days left, but that's not his total amount days off in a year, right? Number to Matt is taking a holiday in November. That is false because someone else has already booked right. Already a scheduled the holiday in late November that Matt wanted to take. Number three, someone else is taking a holiday in November. Well, I just answered that question for you is true. Number 4, Matt is trying to get out of some big meetings. This is false. He even says that he doesn't want to rock the boat by missing any big meetings in his first year. He's not trying to miss any meetings. In fact, he wants to make sure that he's there. And number five, no one rule mind if he takes time off. This, according to Diana, is true. She says management are usually pretty easy going about holidays, as long as you put in your hours when you're here, so no one's going to mind. All right, Exercise be, fill in the gaps using the words in the box. Let's get to it. A excuse me. Can I just check exactly how many I have left be would it be possible for me to take that during the last week of November? See, it looks like that week's already D you can for those dates. And E Don't want to buy a missing any big ones in my first year. Alright, and the words that you have to choose from booked, pencil me in rock the boat, holiday days and off. Alright, let's listen to the dialogue again and have your workbook out. And this time, listen for the detail and I'll be right back with the definitions of any of the words or expressions that you might not know. All right. See you there. Excuse me. Can I just check exactly how many vacation days I have left? Yeah, sure. Let me see. I can just check here. You are entitled to nine more days off this year. Okay. That's fantastic. Would it be possible for me to take that time off during the last week of November? It looks like that week's booked out already. The following week is available though. Does that work for you? I suppose that'll have to do you can Pennsylvanian for those dates, but I have to get back to you. I don't know if we have any big meetings that we can. I don't want to rock the boat by missing any big ones in the first year. And I wouldn't worry about that. Management are usually pretty easy going about holidays as long as you put in your hours when you hear okay. Data. Thanks so much. I'll be in touch soon. All right. Let's get to the answers. A excuse me. Can I just check exactly how many holiday days I have left? All right. Holiday to haz his sounds a little bit bouncy. Holiday days, but it's saying how many single days available in my holiday overall holiday time do I have left? Be would it be possible for me to take that off during the last week of November? So if you take time off, it means you take your holiday time off work, right? You're not working, you're off work. So you can just say take that off. See, it looks like that week's booked already. Know if something is booked. It means it's already scheduled, is already taken by someone else. D you can pencil me in for those dates. Now. If you pencil something in, that means that you are booking it in until further notice. So you're booking something or scheduling something temporarily, but it might change. Okay, That's why as pencil mean and not a pencil. If you think about it this way, a pencil can be erased with an eraser, right? But if it's pen, It's not so easy. Pencil me and it can change. And E, I don't want to rock the boat by miss any, missing any big ones. And my first year, this is to rock the boat, means to cause some kind of disturbance or upset people by doing something. So you don't want to offend someone or upset someone by doing that. You don't want to rock the boat. All right, let's get to exercise sea. Match the words and expressions to the correct definitions. Now here we have whole definitions. Now it's not just similar meanings. Let's have a look. One time off to booked out. Three, pencil me and for rock the boat. And 5, put in your hours. Now you should be able to work it out through context and through the information that I've taught you throughout the lesson so far, what the definitions are. Let's have a look to upset people. To temporarily scheduled me for something to work, a certain amount of time to be scheduled already, and a holiday or vacation period. Well, right now I'll give you a little bit of time to match those definitions to the expressions. All right, hope you've done that. Let's go to the answers now. Number one, time off is a holiday or vacation period. Is time off work not on work. It's off work. So you're on your holiday. Number 2, booked out means to be scheduled already, right? So someone else has already booked something is booked out. Number 3, pencil me in, is to temporarily scheduled me for something. Number for rock the boat. This is to upset people. And number 5 put in your hours. This is to work a certain amount of time and usually it means also to put in the effort as you work as well. All right. That is put in your hours. Now if there's something you don't understand or you wanna go check something, you have time to do that now, go and try again. If you need take as much time as you like. And when you're ready, we'll see you in the next lecture. 21. Team Meeting: Quarterly Plan: Hey guys, welcome to lesson 21. Big part of planning and large companies is to plan for the next three months or quarter. A quarter is 25 percent. So the expression is to plan for the next quarter or plan for the next three months is all about making a big three month plan. Okay, so let's look at the exercises for this dialogue. True or false. One, Greg wants to give Matt a promotion to mats. Professional duties will increase. Three. Mad thinks he is not ready to work at a higher level for Greg will tolerate excuses. Working at level 2. Five, Greg expects mat to handle multitasking. Okay, so let's listen to the dialogue for the first time and mark true or false. And you can just pause the video and do it here, or do it in your, in your workbook. But mark true or false or wonder five. Let's listen to the dialogue for the first time. Right now that everyone's here. Let's get down to business. Shelley. We have four major projects. Quarter, I want to make sure that everyone's doing their part and no one's slacking off mat this quarter, I'm going to give you more responsibility. Do you think you can keep up with some of the level two engineers? Yes. I have no problem with that. You realize that they are often working on up to four or five projects at once. There's no let up and no excuses. I can take on extra work. No problem. All right. Sally, do you have a timeline for the first project? Where do we stand with that supplier contract. Okay. Let's see the answers. Greg wants to give Matt a promotion. False. Greg wants to give Matt more responsibility, which is not exactly the same thing, right? Matt's professional duties will increase, true? Greg is giving him more work to do this quarter three, Matt thinks he is not ready to war to higher-level false. Matt is super ready. He says, I am ready to take on more responsibility. No problem. Number 4, Greg will tolerate excuses. Working level 2, no force is there is no excuses and no let up. Let up means slow down or release or relief. Five, true? Greg expects mat to handle multitasking. You saying that the team's working up to four or five different projects at any one time. Okay. Please listen again if you have any problems and ask a question here in the platform, if you really have a doubt or a question, and we'll be happy to help you. Let's look at exercise two. So we have some phrases from the dialogue. And you have to listen carefully and put the correct word in the correct space. Okay, let's listen to the dialogue for the second time. Right now that everyone's here. Let's get down to business. Shelley. We have four major projects this quarter. I want to make sure that everyone's doing their part and no one's slacking off mat this quarter, I'm going to give you more responsibility. Do you think you can keep up with some of the level two engineers? Yes. I have no problem with that. You realize that they are often working on up to four or five projects at once. There's no let up and no excuses. Take on extra work. No problem. All right. Sally, do you have a timeline for the first project? Where do we stand with that supplier contract. All right. Let's correct it that everyone's doing their part. To do your part means to complete your responsibilities. Your obligations are what you really need to do. If you're working in a team, then if everyone's doing their part, everyone is doing a 100 percent effort, okay? No one's slacking off. Slacking off is really about leg. The idea of like pressure. Slacking off basically means to be lazy. I think everyone has worked with someone that has kind of the lazy person who sort of doesn't care and they find a way just not to do their work correctly and they don't really care like slacking off, right? So do you think you can keep up with some of the level two engineers? So to keep up with someone is to be or to stay at the same level, right? If someone has Level one engineer and trying to work with level two engineers, the level two engineers are working faster and you need to work fast to maintain the same speed or the same level as them to keep up with the level two engineers, they are often working on up to four or five projects once. This is an a case where up in this means sort of to the maximum of up to as in if we thought about it, how many products do we have? Well, if we say up to five projects, it means maximum via projects, not six, but possibly two or three, right? It's sort of on till this limit. Five, I can take on extra work. No problem. To take on is a phrasal verb. That means to accept more responsibility. I can take on more extra work. I mean, I can accept the responsibility of extra work. No problem. Okay, Let's look at exercise three. So we have some expressions on the left here, and we have six definitions. You need to match the expression to the definition. If you can see, of course is a 1, 2, 3, 4, 5 expressions and six definitions. There is one definition you should not use. Okay? So I'm going to pause the video here now, or you can pause the view now. You can do this in your workbook, or you can just do it on paper and pen now or just watching the screen, okay? But pause the video now and do the exercise. Okay, back. So to do your part is to do what you are responsible for doing. All right? Everybody has to do their part. To slack off is to work less hard or to be less than as usual or necessary, right? A little bit lazy person on the team slacking off to keep APA someone is to do whatever is necessary to stay equal or someone or something. So we have the example of level 1 engineers and level two engineers. Level 1 engineers need to work harder and faster to stay equal to the work of a level to engineer. Up to four or five projects, meaning maximum four or five projects. To take on extra work is to accept more responsibility, to accept the responsibility of doing more work. Okay. Or I guys, if you have any questions at all, please get in contact and I'll be very happy to help. Other than that. Thank you so much for watching and I'll see you guys in the next lesson. 22. Facing a Deadline : When you're working at a company, you will almost always have deadlines. And so when you're running behind schedule and you're trying to get something done before the deadline hits. You might be reminded by the boss just how important that deadline is. And that's exactly what we're going to listen to in this conversation. Greg is going to call Matt and remind him about the deadline and put a little bit of pressure on him to get the work done before that deadline hits. Now let's listen in. Now it's time for your exercises. So exercise a, select the two sentences that correctly describes the situation. I'm going to show you five sentences. And three of them are not totally accurate, but two of them accurately describe the situation. Let's have a look. Number 1, Greg is worried that Matt won't finish the report on time. Number 2, Matt is calling Greg. Three. Matt is almost finished. For the team made mistakes during this project. Five, Greg doesn't mind if the report is late. Have a listen to the dialogue and try your best to completely answers the first time round. You can always listen again as you know, have your workbook out and be ready for the answers after the dialogue. Hey, so you know why I am calling, right? I do. You're chasing me upon a report that's due in three days. When we leave these things until the last minute and it just gets harder for everyone. I know. Yes. It just puts me in a tight spot because upstairs just puts me under pressure. And then we have to have conversations like this. We only have three days left. Are you sure you're going to meet the deadline? Yes. I know it really looks bad and I take full responsibility for it. Some of the ideas we had were not the right ones and I should have seen that earlier. The fact is you're way behind schedule. Just pull out all the stops and get it done. Okay. It's really critical. I'll not go down and do everything I can. Greg, remember that you can always repeat the dialogue if necessary, or even check your PDF transcript if you're really not sure. Okay. Now I'm going to go through the answers. All right. So have yours in front of you. The correct answers are. Greg is worried that Matt won't finish the report on time. Right. Because they have just three days left and that they are definitely behind schedule, right? And the other correct answer is, the team made mistakes during this project, right? Because Matt says that he takes full responsibility. But he says some of the ideas we had were not the right ones. And I should have seen that earlier. So when he says some of the ideas we had, that we signifies that they're in a team, right? So they were not the right one. All right, Exercise be match the two parts of the sentences. So you're going to get on the top half of the screen, you're going to get five beginnings of sentences. And then on the bottom, you will get the 5 endings of the sentences and you have to match them together. Alright, let's have a try. One. You're chasing me up on. Two. When we leave these things until the last minute. Three, we only have three days left. For I know it really looks bad. And five I'll knuckle down and all right, Next. A, are you sure you're going to meet the deadline? B? Do everything I can, Greg. See. It just gets harder for everyone. D the report that's due in three days. Ie. Take full responsibility for it. Okay, listen to the dialogue again and have your workbook out or something to write the answers on to match them. You may even be able to do it without the dialogue through context and an understanding of the structure of the sentences. So I do challenge you to have a tried to do that before. We listen to the dialogue again and then listen to the dialogue and see if that's correct. But in any case, I'll be back after the dialogue with the answers and the meanings for the new vocabulary. Hey, so you know why I'm calling, right? I do. You're chasing me up on the report that's due in three days. When we leave these things until the last minute and it just gets harder for everyone. I know. Yes. It just puts me in a tight spot because upstairs just puts me under pressure. And then we have to have conversations like this. We only have three days left. Are you sure you're going to meet the deadline? Yes. I know it really looks bad and I take full responsibility for it. Some of the ideas we had were not the right ones and I should have seen that earlier. The fact is you're way behind schedule. Just pull out all the stops and get it done. Okay. It's really critical. I'll not go down and do everything I can't Greg. Are right. So you should be done with that. Let's go through the answers. Number one, you're chasing me up on the report that's due in three days. All right. When Matt anticipates that Greg is calling him about the report that he has to do. He says You're chasing me up. Now. If someone is chasing you up, that means that they are finding out what is happening with it. So they're asking you about it. They want to know how far you are with the project right there, chasing you up. Number two, when we leave these things until the last minute, it just gets harder for everyone. Now, this is quite simple. The last minute, it's not necessarily the very last 60 seconds, but it means that if you leave it too late. So if you wait until very late, that means if you leave it till the last minute, number three, we have only three days left. Are you sure you're going to meet the deadline? Now this one you could have worked out through the punctuation, right? You have a dash here, and then you have the question. So you could have easily worked out just by the way the sentences are structured. Now, what does a deadline? Deadline is the date that something is due in, the date that you have to get something done by. Alright, it's a line, I think of it as the line and if you go over that line, then you're dead. If you go over that line, then you have missed the time that you're supposed to get something done. So that's why it's called a deadline. Number four, I know it really looks bad and I take full responsibility for it. Now this is always a good idea. When something goes wrong at work, you should take responsibility. Especially if it is your, your fault or your teams fault. You need to take full responsibility because that is what your job is. And even if you think that it's a little bit harsh to take the blame for something. People will respect you because you are not putting the blame on someone else, because it's not a good habit to blame other people, especially at work, right? Because then you become the person who tries to avoid responsibility. Whereas if you just accept the responsibility, then that won't happen. Number five, I'll knuckle down and do everything I can. Greg. So if you knuckle down, that means you work very hard. You're working very hard to get something done. All right, let's go to Exercise, see, and test your understanding of these words. So match the words or expressions to their definitions. One, chase up to put someone in a tight spot. Three upstairs for pull out all the stops, five, knuckle down. And the possible definitions are a, try everything possible. Be worked very hard. See, find out what's happening with someone. Hdi management and E gives someone a difficult situation. Now, you may well have to go back and listen to the dialogue again to try to work out through context what these expressions mean. Your ability should be quite well-developed by now to do that. So let's give that a try. Or if you think you can work it out without listening to the dialogue again, that's great. So I'm going to give you the answers after a few seconds. Okay, hope you've got your answers ready and let's go through them. Number 1, chase up means find out what's happening with something. Remember? So Matt says, you're chasing me up on the report that's due in three days number to put someone in a tight spot. This means to give someone a difficult situation. So Greg says that Matt leaving this so lay puts him in a tight spot. So this means that it's difficult situation for him. Number 3, upstairs means management. So traditionally, the managers are working in the upstairs, and the more regular employees are working downstairs. And the higher, the higher up you go in a building, the more important the people are who work in that building. That's traditional. So this is why upstairs has become a new term for management. So when Greg says, it just puts me in a tight spot because upstairs just puts me under pressure. This means that upstairs and the management is giving him a hard time putting him under pressure. This means that they are telling him that he needs to go fast and he needs to make his employees work harder, work faster, work better, right? Okay. Number 4, pull out all the stops. This means to try everything possible. If you pull out all the stops, then, right. So Greg says, The fact is that you're way behind schedule. Just pull out all the stops and get it done. Okay. It's really critical. This means just try everything you can, pull out, everything, pull out all the stops. And number five, knuckle down means work very hard. We've already been through that. All right. I hope that went well for you and you understand if there's anything left that you don't understand, feel free to go back and listen again. And when you're ready, we'll see you in the next dialog. 23. Asking for Time Off: Hey guys, welcome to Dialogue 23. In this case, this dialogue, it's not the happiest of dialogues because sometimes people make mistakes at work. In this dialogue we see the consequences of Maps mistake. His colleague is very upset with Matt and this can happen in working with teams in disagreements and problems. So let's hear the true or false. 1. Mats lateness caused David to be an embarrassing situation. Mad, took the blame from upper management. Three, mats mistake might have had financial consequences for Matt has made many mistakes until now. Five, David wants to know earlier if Matt is having difficulties. Okay, so let's listen to the dialogue for the first-time, marking true or false for 12345. If you have any problems or if necessary, please repeat the dialogue or check your workbook transcript if you're really not sure. Okay, let's listen to the dialogue for the first time. Match. We need to talk. Come with me. Yes, sir. So you were late filing that reports and that made me look bad. I told the upper management that you were the guy for this and then you let me down, Matt. I was the one who had to take the blame upstairs. I apologize, sir. It won't happen again, you have my word. Your words. You think I'll give a damn about your words. Let me remind you met that this business doesn't run on words. We run on one thing, only, the bottom line. And you could have cost us big-time. Sir. My wife, she's pregnant again and I've been so busy. I know it's not an excuse. Come on. Who do you think I am? Luckily for you, Matt, it didn't cost us a client this time, but it's still made me look bad. Matte, look, we all make mistakes. And up until now, this is your only one, but now you need to keep your eye on the ball. We now earlier, if things get off track, I'm here to help just be a team player. Yes, sir. I understand. It won't happen again. Sea level, it doesn't arrive match, you can get back to work now. Alright, so number 1, Mats lateness caused David to be an embarrassing situation. This is true. Mad took the blame for it where management, this is false. David took the blame, right? Number 3, Maps mistake might have had financial consequences. This is true. Matt was lucky. There were no financial consequences, but it was possible, it might have been a problem. Number four, matt has made many mistakes until now. This is false. Matt has only made one basic mistake until now. And 5, David wants to know earlier of mass having difficulties. This is true. David wants to know before if Matt is having problems so that there are no embarrassing and angry conversations again. Okay, so let's look at Exercise 2. We have some expressions from the dialogue and we have some words on the right. You need to listen carefully to the dialogue and put the correct word in the correct space. Let's listen to the dialogue for the second time. Mats. We need to talk. Come with me. Yes, sir. So you were late filing that reports and that made me look bad. I told the upper management that you were the guy for this and then you let me down mats. I was the one who had to take the blame upstairs. I apologize, sir. It won't happen again, you have my word. Your words. You think I'll give a damn about your words. Let me remind you, Matt, that this business doesn't run on words. We run on one thing, only the bottom line. And you could have cost us big time. Sir. My wife, she's pregnant again and have been so busy. I know it's not an excuse out. Come on. Who do you think I am? Luckily for you, Matt, it didn't cost us a client this time, but it's still made me look bad. Matte, look, we all make mistakes. And up until now, this is your only one, but now you need to keep your eye on the ball. Let me know earlier if things get off track. I'm here to help just be a team player. Yes, sir. I understand. It won't happen again. See that it doesn't. All right, and that you can get back to work now. Okay. Let's see the answers. So you are late. Filing that report, to file a report means to publish it or to put it into a database. Right. But filing a report would basically means to finish it and then send the report to the correct person or send it to a database. And then you let me down. To let someone down means to disappoint them, to not be there in the right time, the right place, or to do something that really causes something bad or something sad to happen. You let me down is you said you were going to do something and you broke your promise was an example of letting someone down. I was the one who had to take the blame upstairs. To take the blame means to accept the responsibility, to accept the negative consequences of a mistake, right? When you take the blame, it means that it was your fault, or in this case, it wasn't David's father was actually maps fault. David is being very nice and he's taking the blame. He is accepting the responsibility. We run on one thing, only. The bottom line. The bottom line talks about financial. Talks about money. We say it's all about the bottom line. That in any business or situation, It's all about how much money can you make? Are you making enough money? Because we run on one thing, only the bottom line, meaning we focus on financial results, okay, number five, but now you need to keep your eye on the ball. So previously we saw to drop the ball, meaning to make a mistake. And we have another sports metaphor here, as in to keep your eye on the ball. Now if you think about playing a sport like tennis or football or anything, obviously, you need to watch very carefully. You need to watch the ball. So to keep your eye on the ball means to be very careful or paying special attention to something happening. Okay, so let's look at Exercise three. On the left we have five definitions or five expressions from the dialogue. And on the right we have six definitions. You have to match the expression to the definition. But of course, as you can see, there are five expressions and six definitions. There is one definition you should not use. So please pause the video now and do the exercise here on the computer on the screen. Or you can use your workbook or just use pen and paper. Okay, please pause the video now. So let's look at the answers to file a report is to deliver an official professional document, right? So maybe in a in a company you need to file a report inside their database or maybe it's just writing an email, but it's to deliver an official professional document. Okay. To let someone down is to disappoint someone to do something that makes them sad or you broke a promise, okay? To take the blame is to admit responsibility for some bad results. Okay. So in this case, David took the blame for mats mistake. The bottom line is the most important part of a situation or the result of a situation, usually about money. Usually it's about the financial consequences. To keep your eye on the ball is to give your attention to what you were doing at the time. Let's keep it resist to focus, right? Keep your eye on the ball. Okay. So guys, if you have any real problems or questions, please write a question to us here in the platform. We're very happy to help. Thank you for watching and I'll see you in the next lesson. 24. Team Meeting: Quarterly Plan: Now, if you're very fortunate and you work in a big international company, then you may get the opportunity to go on paid business trips. And in this dialogue, Greg has just been informed by another office that they're looking for certain people to go on the next business trip. So Greg offers this opportunity to Matt. Will mat want to take it? Let's find out, and now it's time for the exercises. Let's go to the exercise. Exercise a, choose the correct answer for the following questions. So you've got three multiple choice questions with four possible choices in each one and you have to choose the answer out of those four choices. Let's go number 1. Where is Matt going to go? A. San Diego. Be London. See, Frankfurt, or D, the HR department. Number two. When does Matt fly out? A Tonight be Friday morning. See Saturday or D, anytime he wants. And three. What does Matt not have to do at the conference? A. Meet people, be, represent the company. C, make a presentation, or D, show off. Have a listen to the dialogue and answer the questions as you go. Have your workbook out in front of you, and I'll be back with the answers after you listen to the dialogue. Hey, I just came out of a meeting with the San Diego office. I've got a golden opportunity for you and I think you'd be crazy not to seize it. I'm all ears. Tell me more. Our San Diego office is having a big marketing events. They want to promote the company, but it's also important for recruitment. They want as many of our team leaders to be there as we can afford to send. Okay, Sounds interesting. It's a really sweet gig. An all expenses paid trip with hotel flights and everything. We even have an airport transfer. Wow. Where do I sign? Gray? I'm going to take that as a yes. Yeah. I'm interested. When is it? This weekend. If you're up for it, you'll fly out early on Friday morning and be at the event all day Saturday. Okay. Cool. So what do I have to do? Is there any work or meetings? No, no, nothing like that at all. Just meet and greet with the people at the event. And of course, represent the company. A real big event for the HR department. They're trying to attract the best and brightest to the company and we need you to show off. You can count on me. I'll get packed tonight. Remember that you can always repeat the dialogue if necessary, or even check your PDF transcripts if you're really not sure. All right. Let's go through those answers. Number 1, where is Matt going to go? A San Diego are either talking about him going to the USA and and San Diego is in the USA. Greg says our San Diego office is having a big marketing event. Number two. Number two, when does Matt fly out? It is on a Friday morning. Right. Greg says, if you're up for it, you'll fly out early on Friday morning and be at the event all day Saturday. And number three, what does Matt not have to do at the conference? He does not have to make a presentation. Right. Remember, man asks whether there will be any work or meetings and Greg just says no, no, nothing like that at all. Just meet and greet with the people at the event, right? Get to know them. And of course, represent the company. And many says, they're trying to attract the best and brightest to the company and we need you to show off. So all the other three are accounted for, but he does not need to make a presentation. Okay, exercise B is fill in the gaps and there are no words to choose from in this exercise. So hope you paid attention. Here we go. Number 1. It's a really gig to I've got a opportunity for you. We have number three, we have an transfer. Number four, if you're you you'll fly out on Friday morning. And number five, you can on me. Now it's time to have another listen to the dialogue and fill in those gaps as you listen. Or if you think that you can complete those answers even before listening to the dialogue, again, I dare you to have a try. But in any case, I'll be back after you listen to the dialogue a second time with your answers and with some definitions. Hey, I just came out of a meeting with the San Diego office. I've got a golden opportunity for you and I think you'd be crazy not to seize it. I'm all ears. Tell me more. Our San Diego office is having a big marketing events. They want to promote the company, but it's also important for recruitment. They want as many of our team leaders to be there as we can afford to send. Okay, Sounds interesting. It's a really sweet gig. An all expenses paid trip with hotel flights and everything. We even have an airport transfer. Wow, Where do I sign? Gray? I'm going to take that as a yes. Yeah. I'm interested. When is it? This weekend. If you're up for it, your fly out early on Friday morning and be at the event all day Saturday. Okay. Cool. So what do I have to do? Is there any work or meetings? No, no, nothing like that at all. Just meet and greet with the people at the event. And of course, represent the company. It's a real big event for the HR department. They're trying to attract the best and brightest to the company and we need you to show off. You can count on me. I'll get back tonight. All right. Hope that went well for you. Let's have a look at the answers now. Number one, it's a really sweet gig. A really sweet gig means it's really cool event. All right, so something to look forward to, something cool. It's a sweet gig. Number two, I've got a golden opportunity for you. All right, so the word here is in gold. Hence the word is golden. And this means that it's a great chance. All right, That's a really great chance to to do whatever it is in Maps case it's a great chance to progress in the company. Number three, we have an airport transfer. Right? So they're going to pay for the travel to the airport. Number four, if you're up for it, you'll fly out on Friday morning. If you're up for something, then that means that you are going to take the chance. He's going to take the opportunity. Number four and number five, you can count on me. That means you can depend on me. Don't worry. You can count on me. I will do it. All right. Let's go to Exercise see, match the words and expressions with their similar meanings. There is one that you should not use. Let's have a look. Number 1, golden opportunity to seize the opportunity. 3, I'm all ears for sweet gig. And five, show off. And the potential answers are a, make yourself look great. Be really cool. Event. C, take the chance. D, delicious meal. E, Perfect chance. And F, I'm listening. So if you need to go back and listen for the contexts again, then pause and go back and listen to the dialogue one more time. If not, try and work it out yourself right now. Oh, okay. Hope you're back and you've got the answers now, let's have a look. Number 1, golden opportunity is a perfect chance, right? We've already been through that in exercise B number to seize the opportunity. This means take chance. So this should be quite clear when you understand what a golden opportunity means. That's a chance, That's the perfect chance and then seize that opportunity is also something to do with the chance, right? So take the chance, seize and take are the same things. Number three, I'm all ears. It means I'm listening. And that should be quite an obvious expression if you connect ears with listening. Number for sweet gig. As we said before, this is a really cool event. And number five, show off. Now this is the verb to show off, but of course, you can have a show off. Who? And that's a person who shows off. And this is to make yourself look great. So if you show off, you make yourself look great. If you are a show off, this means you try to do that a lot, too, too much. Right? Now. If you need to listen again and go through the answers again before we move on, please do that. If not, let's keep going. 25. Business Trip Offer: Hey guys, welcome to Lesson 25. Traveling and business trips are a reality for many different companies. But one of the interesting things in my interviews or talking to students was I discovered that sometimes people travel when they don't want to. I have a friend who works in Amazon. He works in Dublin. And he needs to go to the United States to Seattle to see the other team members. He doesn't have a choice. He has to do it. So it's very curious that you hear about Matt does not always have a choice of a trial. And for the company fact, many large companies have traveling as part of their contract and as part of their way of working. Okay, so let's see exercise one. Question, one, multiple choice. Why is it important for Matt to travel to other offices? A. To stop being an inconvenience. Be to understand why some teams perform better. See to visit the other teams families. Or D, to better understand how other teams work. Question too, How long will map work there? A more than a month and some time off. Be less than a month and some time off. See, three weeks with no time off and or D less than three weeks. Question 3. Question 3, why does Matt need to talk to Diana? A. To get special travel permissions be to check his vacation days. C, to be a tourist in the United States, or D, to travel to the United States next year. Okay, let's listen to the dialogue for the first time and try to answer the questions. As always, if necessary, repeat the dialogue or check your workbook if you need help. Okay, Let's go. So as you know, just as in any international company, all of the team leaders here are required to travel to the other officers and meet the other team members personally? Yes. I remember we discussed this when I signed on. When we work in the same office, we really do reach greater levels of understanding of each other's experience. He might get a better grasp of Y1 team asks for certain things. At certain times, you might feel somethings are nothing more than inconvenience to you now, but you'll have a chance to see from another perspective and see why things happen as they happen. All I need is to get a clear idea of which dates are best for everyone. Well, as I mentioned to you before, my wife is expecting another baby and the baby is due next March. That's four months from now. So obviously it would be best for me to go before that. Oh, yes. Congratulations. Boil go. We don't know yet. We want it to be a surprise. Okay. Sure. We can work around that. I'm just checking the possible dates in the system. And yes, you could go to Seattle and six weeks time, We will work for three weeks and then get a few days off back here. How does that sound? Yeah. Great. I mean, it's a lot of travel, but I'm sure it will be fun. Have you ever been to the United States perform? Yes, but only the tourists. I've never worked their urine for more than one. Surprise them. So if you could make an appointment online with Diana and HR to get your travel visa shall make your travel arrangements. Alright. Let's correct the answers. Why is it important for Matt to travel to other offices? D, to better understand how other teams work. Question 2, How long will that work there? Less than a month and some time off. If you remember, he says three weeks and a few days off. So the question the answer is b, less than a month and sometime off. Question three, why does Matt need to talk to that to Diana to get special travel permissions? He needs to get a visa to be able to travel and work in the United States. Okay, so let's look at question two. We have some phrases from the dialogue. I want you to listen carefully. I put the word in the correct space. Okay. Let's listen to the dialogue for the second time. So as you know, just as in any international company, all of the team leaders here are required to travel to the other offices and meet the other team members personally? Yes. I remember we discussed this when I signed on. When we work in the same office, we really do reach greater levels of understanding of each other's experience. He might get a better grasp of Y1 team asks for certain things. At certain times, you might feel somethings are nothing more than inconvenience to you now, but you'll have a chance to see from another perspective and see why things happen as they happen. All I need is to get a clear idea of which states are best for everyone. Well, as I mentioned to you before, my wife is expecting another baby and the baby is due next March. That's four months from now. So obviously it would be best for me to go before that. Oh, yes. Congratulations. Boil go. We don't know yet. We want it to be a surprise. Okay. Sure. We can work around that. I'm just checking the possible dates in the system and yes, you could go to Seattle and six weeks time, we will work for three weeks and then get a few days off back here. How does that sound? Yeah. Great. I mean, it's a lot of travel, but I'm sure it will be fun. Have you ever been to the United States? Yes. But only as a tourist, I have never work their urine for more than one. Surprise them. So if you could make an appointment online with Diana and HR to get your travel visa shall make your travel arrangements. Okay. So let's see the answers. We discussed this when I signed on. So to sign on, obviously it's about the idea of like to sign, to write your name, but to sign on to something means to sign a contract or officially agree to do something. So when I signed on, it means that when I signed the contract, when I made the agreement and then this is what's going to happen. You might get a better grasp of why one team asks for some certain things at certain times. Now, literally grasp, it means like their music, you're holding or you're grasping something up there. But it's an expression to talk about your understanding. A better grasp of something is a clear and better understanding of something. C and the baby is due next month. So do is the same as expected? Or when we say that a baby is due next month, the baby is expected next month, that this is what we think will happen. D. Okay, Sure. We can work around that. So to work around something means that you have a difficult problem, but you will find a way to work with a solution. You will find a solution around the problem. She'll make your travel arrangements. So arrangements is the same as organization. The plan. She will make your travel plan. She'll make your travel arrangements. Okay. Let's look at Exercise 3. We have the expressions from the dialogue on the left and on the right we have six definitions. You need to match the expression to the definition. But as you can see and as always, there are five expressions and six definitions. There is one definition you should not use. Please pause the video now or do the exercise in your workbook. Okay, pause now and we will see the answers in a few seconds. All right. To sign on for something is to officially agreed to do something. In Matt's case, he signed on to work at the company. He signed the contract. He agreed officially to work at the company to get a better grasp or something, to get a clear understanding of something. Okay? So to have a better grasp is a better understanding. To be due means to be expected or planned at a certain time. Right? So we can in the case where we had there, but the baby is due. This is the one of the most popular expressions with do, because we know that when someone is pregnant that nine months later the baby will arrive. But for example, you could also talk about like if something is really late and the company, like a particular report or a project you can say it is due, is expected or plans right? To work around something is to deal successfully with a person or problem. Where you can see that maybe there's an obstacle or some difficulty, whatever. But when you can find a way to find a solution with that, you can work around something. Yeah. I mean, a simple example here is I am recording this course in my parents house. I'm actually just living with my parents now. And I need silence to do the recording. But of course it's their house, but we find a way to work around it. For example, I will just tell my parents that I'm going to record in this one hour and that's okay. And they are quiet and they are working around it. Okay. And travel arrangements is preparations for our journey. Okay. All right, guys. Thanks for watching. I hope you like it. If you have any questions or any problems, please write to us. Please don't be shy. We're always here to help you, and I'll see you in the next lesson. 26. Asking for a Promotion: Have you ever wondered what's the best way to approach your boss when you want a promotion? Now I know I've been in that situation before and some people have even come to me as a boss asking me to promote them. And there have been some good conversations and some not so good conversations. Now there's a right way to handle this. And in this next dialog, you'll listen to asking Greg in Greg's office for a promotion. Now, Matt has worked there for six months now. So he feels he deserves to be a level 2 engineer since he's been doing a lot of level 2 engineer work. So how is this conversation going to play out? Let's find out. All right, let's have a look at exercise a answer true or false to the following statements. And there are five here. So get ready. Number one, Greg is unhappy with the mats job performance, True or False. Number 2, matt feels it is unfair for him to continue working as a level one engineer. Three, Matt is considering working in different companies. For Greg is mats manager. Five. Greg will talk to upper management about Matt. Okay. Have a listen to this dialogue now it's a good one. So you may have to listen more than once, but have a try, See if you can do it the first time round. Have your workbook out or a piece of paper and a pen as usual and I'll be back with your answers in just a minute. Hey, Matt, can I help you with anything big, Greg, do you have a moment to talk? Sure. Come on in. Take a seat. What's on your mind map? Well, as you know, I've been working here for six months now. And all the feedback about my performance has been very positive. That's true. You've raised the bar here mat, and we're very grateful. Yes. And I had been working as a level one software engineer. I often get assigned tasks that are just as difficult as level two tasks. Once or twice, I was eating helping us some of the level two engineers. I would like you to consider promoting me to a level to engineer here. Well, matte, of course, you have done really well in your first few months, were suddenly the one hiccup. But as always, it's not as simple as that. There's a lot of red tape around promotions. First, I have to get confirmation from upper management and get the green light from them. And then we need a vacancy to open up in order for you to fill the position. I understand, Greg. There are a lot of hoops to jump through. I understand, Greg. There are a lot of hoops to jump through before we can make it happen. You know, as well as I do that, I'm as good as any other level two engineers. Better even. I know Matt, well, I'll see if I can pull some strings. But I think my hands are tied on this one. In that case, I better let you know that I have one or two interviews with other companies, just keeping my options open. I hear you okay. I know what you mean about the quality of your work. I think you could be level two as well. Just leave it with me and I will see what I can do. Okay? All right. Greg, new herself. A pleasant evening. Don't work too hard up here. See you tomorrow, Matt. Remember that you can always repeat the dialogue if necessary, or even check your PDF transcripts if you're really not sure. All right. Let's go through these answers. Number 1, Greg is unhappy with mats job performance. That is false. No. He even says that man has raised the bar, which is to make standards higher across the whole team. So he is very happy with maps job performance actually. Number 2, map feels it is unfair for him to continue working as a level one engineer. This is true. Right? Because Matt says that he's been working as a level one software engineer when he often gets assigned tasks that are just as difficult as level two tasks. And once or twice he was even helping out some of the level to engineers. So sounds like he thinks is quite unfair for him to be doing this kind of work. Number 3, Matt is considering working in different companies. This is true. How do we know that? Well, he says, in that case, I better let you know that I have one or two interviews with other companies, just keeping my options open. Now, when I was a manager of school, this was definitely not allowed. The employees were not allowed to be having interviews with other schools so openly, if they were still working for us, but things are different in every job. So if he's not under a contract, then perhaps it's okay. Number 4, Greg is mats manager. That is true. Of course that's true. He's been mats manager for awhile. And number 5, Greg will talk to upper management about Matt. This is true. Greg says just leave it with me and I will see what I can do. Okay? He says that he's going to pull some strings. If you pull some strings, you are using your connections. And who is it? Who has to approve mats promotion? Well, it has to be upper management. And he says, I have to get confirmation from upper management and get the green light from them. Right? Get the green light is for them. Just say go. Okay, You can do it, right? All right, so a lot of truth there. Okay, exercise be fill in the gaps using the words in the box. There is one that you do not need to use. All right, let's have a look at these sentences. A UV here, mass. And we're very grateful. Be sir, I would like you to consider me to a level to engineer. See there's a lot of around promotions. D. Well, I'll see if I can pull some. And E just and I will see what I can do, okay? And the words that you have to choose from are red tape, raised the bar, promoting, leave it with me, strains and wait. All right, Listen to this dialogue again and try to answer the questions as you do so. Or even before you listen to the dialogue and the dialogue to check to see if you are correct or not. Try that if you think that you are on that level already. And I'll be back to share some valuable definitions of the vocabulary and expressions and idioms with you. When you come back. Hey, Matt, can I help you with anything? Hey, Greg, do you have a moment to talk? Sure. Come on in. Take a seat. What's on your mind map? Well, as you know, I've been working here for six months now. And all the feedback about my performance has been very positive. That's true. You've raised the bar here mat, and we're very grateful. Yes. And I have been working as a level one software engineer when I often get assigned tasks that are just as difficult as level two tasks. Once or twice, I was even helping us some of the level two engineers. I would like you to consider promoting me to a level to engineer here. Well, matte, of course, you have done really well in your first few months with only the one hiccup. But as always, it's not as simple as that. There's a lot of red tape around promotions. First, I have to get confirmation from upper management and get the green light from them. And then we need a vacancy to open up in order for you to fill the position. I understand, Greg. There are a lot of hoops to jump through. I understand, Greg. There are a lot of hoops to jump through before we can make it happen. You know, as well as I do that, I'm as good as any of those other level two engineers. Better even. I know Matt, well, I'll see if I can pull some strings. But I think my hands are tied on this one. In that case, I better let you know that I have one or two interviews with other companies, just keeping my options open. I hear you okay. I know what you mean about the quality of your work. I think you could be level two as well. Just leave it with me and I will see what I can do. Okay. All right, Greg, you're herself a pleasant evening. Don't work too hard over here. See you tomorrow. All right. Let's have a look. So a you've raised the bar here mad and we're very grateful. Right? So remember to raise the bar is to make the standards higher. B. Sir, I would like you to consider promoting me to a level to engineer and promote someone is to give them a higher paying job with more responsibilities. See, there's a lot of red tape around promotions. This means if there's red tape around something, that means there's a lot of bureaucracy, okay? There may be a lot of paperwork. So there's a lot, there are a lot of you would call them bureaucratic formalities out of official paperwork that has to be red and has to be signed in order to promote someone. So this is his meaning here. C, D. Well, I'll see if I can pull some strings. Remember, pull some strings means use my connections with other people to get something done. And E, just leave it with me and I will see what I can do. Okay. So finally, Greg, after he hears about his maps, other interviews, he says, Okay, Leave it with me, let me handle it. Let me get this done. Okay, and I'll see what I can do. Alright, exercise, see matched to the words and expressions to the right definitions. Let's have a look. On the left here we have the words and definitions from the dialogue. Raise the bar, hiccup, red tape, pull some strings and my hands are tied. And the definitions are, use my connections to get something done. Bureaucratic formalities, make general standards higher. There's nothing I can do and a mistake. So match these using the context of the dialog. Here you go. All right, if you've done that, if you've done that, let's move forward and I will give you the answers. Number 1, raise the bar is to make general standards higher, right? So if you imagine someone, Have you seen in the Olympics the high jump, when someone has to jump over a bar. Well, if you want a higher score, if you want a better score than the others, then you can raise the bar. You can raise the bar higher and then jump higher over that bar. So if Matt is doing really good work, then he is, he is raising the bar. Number 2 hiccup. This is a mistake. Now remember Greg said that you have only had the one hiccup and of course, he is referring to the time when Matt was late filing a report. Right. So that is the hiccup the mistake that he made. Number three, red tape. This is bureaucratic formalities. Remember a lot of paperwork, official stuff. Number 4, pull some strings. This is to use connections, use personal connections between people to get something done. And finally, my hands are tied. This means there's nothing I can do. Because if you imagine your hands tied behind your back, well, you're not going to be able to do very much with your hands tied. So this is the way to remember that expression. All right, if you need to understand more about the dialogue, then feel free to go back and listen again. If you're ready to move on. I'll see you in the next dialog. 27. Asking for a Raise : Hey guys, welcome to Dialogue 27. In this conversation, this dialogue, we're gonna see how Matt has been working for some time in the company and wants to ask for arrays. Arrays is an increase in your salary. So let's hear the conversation between Greg and Matt about asking for a raise, true or false. One, Matt is bothering Greg when he is busy to Matt is not interested in increasing his wages. Three, Greg agrees with Matt, but does not have the authority of the final decision for Matt, doesn't think his work is above average. And five, matt needs to create a document in writing to show his interest. So let's listen to the dialogue for the first time and mark the answers true or false for one to five. Let's start now. Hi Greg. I was wondering whether you are free for a quick chat for you, Matt. Of course, I've got time. Make yourself comfortable. Thank you, sir. Well, it's like this. I've been working really hard for almost a year now and I really feel like I deserve a bump up in salary. I thought as much. How much were you thinking exactly? I think a 5% raise on top of the usual annual raise for inflation. It's fair. Well, I'm not saying no, but I'll have to get this signed off by the higher ups. You see, we need to go over your numbers and check off all the boxes. Yes, sir. I get the idea. Everything has to be an order. Is there anything I should know before I make your case as a management mat? Just that I've gone the extra mile and I think that counts for something. It does indeed just do me a favor and put this request in writing before the end of the day. Array. If I'm going to go out on a limb for you, I want it to be clear that you're serious. You got it, sir. So Matt is bothering Gregory's busy, false? No. Greg said no, it's okay. Come on in. No problem. Mat to Matt, false. Matt is very interested in increasing his salary. He wants to raise, he wants more money. Number 3, Greg agrees with Matt, but does not have the authority of the final decision. This is true. Greg likes the idea of giving him arrays, but he needs to check with upper management and with different people so they they can sign on to the decision. Number 4. Matt, this is false. Matt thinks his work is excellent. He said he has gone the extra mile, making the extra effort. Never. You every step. Number 5, matt needs to create a document writing shows interests, true. So last thing Greg says is you need to write this, need to make this official in writing. You do request this in writing. Okay, so let's look at Exercise 2. We have some expressions from the dialogue. I want you to listen very carefully and put the correct word or words into the spaces here in the phrase. Okay, let's listen to the dialogue for a second time. Hi Greg. I was wondering whether you are free for a quick chat for you, Matt. Of course, I've got time. Make yourself comfortable. Thank you, sir. Well, it's like this. I've been working really hard for almost a year now and I really feel like I deserve a bump up in salary. I thought as much. How much were you thinking exactly? I think a 5% raise on top of the usual annual raise for inflation. It's fair. Well, I'm not saying no, but I'll have to get this signed off by the higher ups. You see, we need to go over your numbers and check off all the boxes. Yes, sir. I get the idea. Everything has to be an order. Is there anything I should know before I make your case to the management, Matt? Just that I've gone the extra mile and I think that counts for something. It does indeed just do me a favor and put this request in writing before the end of the day. All right. If I'm going to go out on a limb for you, I want it to be clear that you're serious. You got it, sir. All right. Let's see You see it together. So and I really feel I deserve a bump up in salary. This is a colloquial expression meaning like I deserve a raise and increase more money, a bump, open salary. Means a bigger, better salary and increase. Number two, we need to go over your numbers. So this is a phrasal verb, meaning to go over, means to analyze, to check, and to read, to go over something. Before I make your case to the management. So to make someone's case is the idea of like to form an argument to get information to support mats opinion. It's the idea of like a trial in a court and a legal court. When you make your case, is that you prepare your argument and you say, why why should it be D? Just that I've gone the extra mile, Sir. So Mile is a different unit of measurement that is not kilometers or meters, but it is used in English-speaking countries such as Australia or England or Ireland. It a little bit as well and the United States. But to go the extra mile means extra effort. And D, If I'm gonna go out on a limb for you to go out on a limb means to risk something. In this case, Greg is talking about Matt, that greg is taking a risk when he is asking formats rays are trying to support mat. So if he's going to risk something or go out on a limb for him. So let's look at Exercise 3. On the left you have some expressions from the dialogue. And on the right you have some definitions. As always, you have five expressions and six definitions. There is one definition you should not use. Please pause the video now and do the exercises here in your head mentally or with paper and pen. Or probably the best is to take your workbook and do the exercise in the workbook. But please pause your video now and try to complete the exercises. So a bump up in salary is an extra sum of money added to their normal salary. So it's an increase it to raise, it means more money, right? To go over something is to examine or look at in a careful or detailed way. So Greg says that we need to go over your numbers, go over his performance and analyze and look at in a careful way to make your case is to give arguments supporting your position or your idea to go the extra mile is to make more effort than is expected of you. In this case, matt feels he has gone the extra mile that he has been making extra effort compared to other members of the team. To go out on a limb for someone is to take a risk for someone. In this case, Greg considers it a risk to go and recommend Matt for a raise when he doesn't know the exact answer yet. Okay, guys, I hope you enjoyed that. Thank you so much for watching. As always, if you have any questions, please don't be afraid or shy to contact me here on the platform. Okay. Thanks for watching. I'll see you in the next lesson. 28. Communication as a Team Leader : Now in this conversation, matt is already a team leader and he's underestimated the workload that he is capable of managing. So he has told Greg all ready, then he is going to be able to complete a certain project, some reports. But now he's just realized that he's not going to be able to complete those on top of all the other work that he is God going. So here comes the uncomfortable conversation between him and his boss, Greg, when he tells Greg what's up. And then you're going to hear our follow-up dialogue the next day after he's told Greg about the situation. Let's listen. All right. Here is exercise a. Select the two sentences that correctly describes the situation. Right here we go. Number 1. Matt is being lazy. To Matt has too much work to do. Three, Greg's team is going to do the work instead. For Greg offered to do the work for Matt. Five, Greg wanted Anderson to do the work instead of mat. Alright, choose the two sentences or the two statements that accurately describes the situation. All right, Here we go. Hey, Greg, Sorry to interrupt. Do you have a second to talk about the extra port that you need me to finish this week with your team members? Just that it's a little too much for me at the moment. I have a lot of my plate. I have five things to do already. And now it feels like I have just one thing, too many to try to do in one week. What are you for real. But Matt, we already discussed this and last Wednesday you agreed to it in the meeting. And now you're just changing your mind. That's going to mess up my whole week. I know Greg and I take full responsibility for that, but I didn't take into account everything else I have going on at the moment. And how much extra pressure that puts on me and the team. Well, okay. Let me get back to you about this later. I have a call with the Seattle team in 15 minutes. Okay. All right. Look, I'm sorry to have to ask you to do this and I apologize My mistake. Okay. Hey, Matt, how are you all okay. Look, I'm just getting back to you and okay. I can get that report done with my team members this week. But I want to be clear that this was a real surprise and I really don't want it to happen again. I realize you haven't been with the company that long, but next time, make sure you are clear about the workload, okay. Thanks a lot. Great. I'm really sorry. I apologize. It won't happen again. All right. So make sure to send on the right basic data reports to my team member as quick as you can, so you can both get started. If my team member Anderson has any questions or doubts about the original basic data reports, I'm going to need you to find a little time to answer questions and doubts. Sure. No problem at all. Okay, thanks. Talk to you soon. Remember that you can always repeat the dialogue if necessary, or even check PDF transcripts if you're really not sure. And here are your answers. Let's have a look. The two correct answers for this are number two, man has too much work to do. And number 3, Greg's team is going to do the work instead. Now, Greg didn't want that to be the case. Greg wanted Matt to do the work. But man does have too much work to do. Ri exercise be matched the two parts of the sentences. Let's have a look. So number one, do you have a second to talk about too? I have a lot on three. I have a call with the team in Seattle in for I want to be clear that this was five. I'm going to need you to find a little time to alright, and the second half of the sentences, a, my plate, B, 15 minutes, see a real surprise. The answer his questions and doubts and E. Extra report. If you want, you can try to use context and your understanding of the sentence structures to answer the questions, to match them together first, and then listen to the dialogue and mark your own answers as you go. Or if you just want to listen straight through the dialogue and answer the questions as you listen to them, then that is fine too. I will be right back with the answers and the meanings of the new vocabulary and expressions right after this dialogue. Here we go. Hey Greg, Sorry to interrupt. Do you have a second to talk about the extra port that you need me to finish this week with your team members. It's just that it's a little too much for me at the moment. I have a lot of my plate. I have five things to do already. And now it feels like I have just one thing, too many to try to do in one week. What are you for real? Matt, we already discussed this and last Wednesday you agreed to it in the meeting. And now you're just changing your mind. That's going to mess up my whole week. I know Greg and I take full responsibility for that, but I didn't take into account everything else I have going on at the moment. And how much extra pressure that's put on me and the team. Well, okay. Let me get back to you about this later. I have a call with the Seattle team in 15 minutes. Okay. All right. Look, I'm sorry to have to ask you to do this and I apologize My mistake. Okay. Hey, Matt, how are you all okay. Look, I'm just getting back to you and okay. I can get that report done with my team members this week. But I want to be clear that this was a real surprise and I really don't want it to happen again. I realize you haven't been with the company that long, but next time, make sure you are clear about the workload, okay. Thanks a lot, Greg. I'm really sorry. I apologize. It won't happen again. All right. So make sure to send on the right basic data reports to my team member as quick as you can, so you can both get started. If my team member Anderson has any questions or doubts about the original basic dates are reports. I'm going to need you to find a little time to answer his questions and doubts. Sure. No problem at all. Okay. Thanks. Talk to you soon. All right, hope you've done that. And here are the answers. Number one, do you have a second to talk about the extra report? That's what Matt asks Greg, Right? Number two, I have a lot on my plate. Now, if you have a lot on your plate, remember that means that you have too much work to do. Remember that idioms. So if you put a lot on your plate and that means you need to eat a lot of food. And if you put a lot of work on your plate, that means you need to do a lot of work. Right? So Matt has a lot on his plate, a solars Greg, number 3, I have a call with the team in Seattle in 15 minutes. Number four, I want to be clear that this was a real surprise. And number five, I'm going to need you to find a little time to answer his questions and doubts. All right, let's go to Exercise, see, match the words or expressions with their opposite meanings. So let's have a look. The words on the left of the words in the dialogue. I have a lot on my plate. Mess up for real. Take into account. And to be clear. And the words on the right, these are the opposites of the words on the left. A, joking around, B, to exclude some information. See, to confuse someone's understanding. D, I don't have much to do. And E to suit the situation. All right, if you need to go back and listen to the dialogue, we can do that now or tried to work it out through the context. And what I've already told you. Pause the video and do that now. All right. Time to go through these answers. Number 1, I have a lot on my plate. The opposite meaning is, I don't have much to do, right? Because what it means is I have a lot of stuff to do. Number 2, mess up. This was a tricky one. The answer is to suit the situation. And that's because here Greg says that this is going to mess up his whole week and that is a very unsuitable situation for him. So in this exercise, mess up. The opposite meaning would be to suit the situation, right? To be good for, for Greg. Number three, for real. The opposite is joking around, right? So Greg asks, Matt, are you for real? Now the opposite would be, are you joking around? And we say that's the opposite, but in fact, it wouldn't change Greg's question very much. Matt would just have to answer it a little bit differently, right? Saying that it's a rhetorical question anyway, right? So what are you for real could also be what are you joking around? And they are opposite meanings technically, but it would still be the same question. Number 4, take into account. The opposite is to exclude some information, right? Because to take something into account is to include that information in your calculations, in your considerations. And five, to be clear, is the opposite, is to confuse someone's understanding. Because if you're a clear, you're not confusing. All right. If you need, go back and try those again. If not, we'll see you in the next lecture.