Business Emails - easy steps to create email templates for formal emails

Fiona Munro, Teacher and English Language Consultant

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18 Videos (24m)
    • 1 Introduction and Agenda for Formal Emails

      1:02
    • 2 Useful Phrases for Opening Emails

      1:30
    • 3 Opening Line Referencing a Previous Contact

      2:22
    • 4 Opening Line with the Subject of the Email

      1:41
    • 5 Useful Phrases for the Main Body of the Email

      2:41
    • 6 Requests

      1:03
    • 7 Enquiries

      1:05
    • 8 Answering Questions and Providing Information

      0:51
    • 9 Making or Arranging Appointments and Rescheduling

      1:56
    • 10 Making Complaints

      0:52
    • 11 Apologising and Replying to Complaints

      1:20
    • 12 Giving Bad News

      0:41
    • 13 Making Announcements

      0:28
    • 14 Closing Lines Awaiting a Response

      1:14
    • 15 Closing Lines Offering More Assistance

      2:10
    • 16 Closing Lines Confirming Next Contact

      0:36
    • 17 Closing Lines Responding to Complaints

      1:10
    • 18 Closing Greetings and Wrap Up

      1:11

About This Class

  • This course will teach you how to write a formal email that you can use in a business situation.
  • Phrases and layout examples are provided for many forms of emails, including responding to
  • inquiries,
  • making complaints and
  • responding to complaints,
  • making appointments and
  • rescheduling and many more examples. 
  • There are about 100 phrases provided that you can use to make email writing simple and professional.

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Fiona Munro

Teacher and English Language Consultant

Hello, I'm Fiona.

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