Build Your Workplace Communication Skills

Davis Jones, Co-founder of Eazl

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7 Videos (22m)
    • The Essentials of Feedback and Performance Management (Series Trailer)

      0:54
    • Meet Andy and Davis, Your Instructors (Optional)

      3:55
    • It’s Your Job to Be Human

      3:16
    • The Two Ingredients of Effective Feedback

      2:51
    • The Growth Mindset and Growth-oriented Communications

      2:41
    • How to Solicit Feedback from Teammates

      4:08
    • Three Skills for Steering Conversations

      4:43

About This Class

4 Part Skillshare Series on the Essentials of Working with Other People

Develop communication skills, learn specific feedback methods, see examples of leading group meetings, giving performance reviews, giving real-time constructive feedback, creating a collaborative team culture, and implementing systems that lead to continuous performance improvements.

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Learn to Be a More Effective Person with Great Feedback Skills

  • How to build trust and between people in a professional setting
  • Communication skills for giving effective feedback
  • Specific feedback methods and examples of them in action
  • Building towards continuous feedback culture (e.g. people operations and analytics)

Master One of the Most Important Skills for Great Managers and Founders

Your ability to give, receive, and use feedback is one of the most critical skills in business and in life--and that’s borne out by research. According to research published in the Harvard Business Review in 2016, internal trust is the #1 predictor of team effectiveness. This course on feedback and team communication is relevant to all professionals--for senior managers, shift leaders, new team members, startup teams, and freelancers.

Communication Can Only Create Positive Change If It’s Done Well

Ideal for a professionals in all industries, organizational structures and sizes, and geographies, in this course you’ll learn how to build trust, how to work with a variety of personalities, how the world’s leading companies attract and retain top talent, when and how to use information that you’re receiving in the form of feedback, and a lot more.

This interactive training series starts with a section on building trust within teams, offering specific, actionable strategies that you can start using right away. This section includes a variety of tools--from formal psychology analyses to fun, collaborative games taught at comedy schools to foster on-stage communication. You’ll learn what these tools are, how to use them, why to use them, and specific step-by-step methods for building team trust.

In section two, you’ll learn communication skills that will help you, your team, and/or your partners and clients exchange feedback to improve outcomes. You’ll learn what good feedback looks and sounds like, what growth-oriented communications are, how to solicit feedback, and how to steer conversations so that you can be a stronger leader or manager. These communication skills are 100% necessary if productive feedback is going to be possible.

In section three you’ll learn specific forms of feedback e.g. how to use group feedback sessions effectively, how to use digital mediums (e.g. messaging apps or email) for feedback, how to be a good coach or mentor, how to lead performance reviews and performance improvement talks, and more. You’ll get specific step-by-step methods for implementing these strategies so that you’re supported with an easy-to-follow structure as you build your skills in this area.

Then, in section four, you’ll see the feedback methods you’ve learned put into action with examples and role-playing exercises performed on screen. This will enable you to see what you’ve learned in action so that you have a learning reference available to you any time you need it.

In the final section, you’ll learn the foundational principles of people operations and people analytics. You’ll start to build your knowledge of continuous feedback methodologies which have proven to be the most effective and rapid prescription for improving performance in a fast-changing world. These methodologies are being used at top firms like Google, Proctor and Gamble, and others.

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Davis Jones

Co-founder of Eazl

Davis Jones is the co-founder of Eazl, the venture-backed career acceleration platform based in San Francisco. Prior to starting Eazl, Mr. Jones was a professional recruiter (or “headhunter”) with Robert Half International, the publicly-traded recruiting and staffing firm with ~$5.4 billion in annual revenues that operates in countries around the globe. Mr. Jones worked in the San Francisco market, where he identified, recruited, and placed top talent with well-known firms like Wells Fargo, Western Digital, and the Kendall-Jackson family of companies and with many small and medium-sized organizations like hedge funds, wineries, real estate development firms, non-profits, and biotechnology companies. Before joining Robert Half, Mr. Jones was a team lead and content marketer for the CCA Group, a technology consultancy serving institutional clients like the World Bank, the US State Department, and the governments of Mexico, Italy, and Canada.

In 2014, Mr. Jones was named one of the North Bay Business Journal's People of the Year for his work with international students entering the job market. Mr. Jones earned a bachelor’s degree in international economics with a focus on international development (with highest honors) from Sonoma State University and an MBA with a focus in global finance from EDHEC Business School in France, ranked one of the top 50 MBA programs in the world by The Economist.