Build Better Business Relationships - Never Lose Another Client | Nick Armstrong | Skillshare

Build Better Business Relationships - Never Lose Another Client

Nick Armstrong, I make marketing FUN.

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7 Lessons (27m)
    • 1. What you'll learn: never lose another client!

    • 2. Strategy 1: Set proper expectations: teach clients how to work with you

    • 3. Strategy 2: Cool tempers - a 60-second exercise

    • 4. Strategy 3: Find problems fast - active listening to solve problems

    • 5. Strategy 4: Document, reset, realign

    • 6. Strategy 5: Build leeway with simple things

    • 7. Recap + Project


About This Class

What if you never again lost a client due to disagreements or misunderstandings? How much money would that save your business? How much stress would that save you?

Clients are the lifeblood of every business endeavor, losing just one can have major implications for your budget and ability to keep yourself in business - even more so if you are a freelancer or solopreneur.

This class will teach you:

  • How keeping your clients happy doesn’t mean “the customer is always right”
  • Strategy #1: Set Proper Expectations - prevent future issues with smart policies
  • Strategy #2: Freeze Hot Tempers - 60-second plan to freeze hot tempers and push the pause button on client conflict
  • Strategy #3: Find The Problem Fast - discover, understand, and fix the source of the problem
  • Strategy #4: Document, Reset, Realign - recover, reorganize, and rebuild the client relationship to keep your current clients happy
  • Strategy #5: Build Leeway With Simple Things - build rapport and trust that'll save you frustration later

Who is this guy and how does he know about business?
I’m Nick Armstrong: the Geek-in-Chief behind WTF Marketing, dad, author, Ignite, PechaKucha, Startup Week, and TEDx speaker, audio drama enthusiast, and award-winning entrepreneur. Through WTF Marketing and partner organizations, I’ve served a wide array of happy clients ranging from mom-and-pop shops to Fortune 100’s. I’ve co-organized community events like Fort Collins Comic Con, Startup Week Fort Collins, TEDxFoCo, Ignite Fort Collins, LaidOffCamp/CareerCamp, PodCamp Fort Collins, and more. My local efforts landed me a prestigious spot as one of BizWest’s 40 Under Forty in 2016 and the Colorado Association of Libraries’ Library Community Partnership Award in 2018.

If you're launching something new, my classes can help you: