Build Better Business Relationships - Never Lose Another Client

Nick Armstrong, I make marketing FUN.

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7 Videos (27m)
    • What you'll learn: never lose another client!

      2:14
    • Strategy 1: Set proper expectations: teach clients how to work with you

      4:14
    • Strategy 2: Cool tempers - a 60-second exercise

      6:33
    • Strategy 3: Find problems fast - active listening to solve problems

      3:41
    • Strategy 4: Document, reset, realign

      3:02
    • Strategy 5: Build leeway with simple things

      3:57
    • Recap + Project

      3:26

About This Class

What if you never again lost a client due to disagreements or misunderstandings? How much money would that save your business? How much stress would that save you?

Clients are the lifeblood of every business endeavor, losing just one can have major implications for your budget and ability to keep yourself in business - even more so if you are a freelancer or solopreneur.

This class will teach you:

  • How keeping your clients happy doesn’t mean “the customer is always right”
  • Strategy #1: Set Proper Expectations - prevent future issues with smart policies
  • Strategy #2: Freeze Hot Tempers - 60-second plan to freeze hot tempers and push the pause button on client conflict
  • Strategy #3: Find The Problem Fast - discover, understand, and fix the source of the problem
  • Strategy #4: Document, Reset, Realign - recover, reorganize, and rebuild the client relationship to keep your current clients happy
  • Strategy #5: Build Leeway With Simple Things - build rapport and trust that'll save you frustration later

Who is this guy and how does he know how to work with clients?

I’m Nick Armstrong: the Geek-in-Chief behind WTF Marketing, dad, author, Ignite, PechaKucha, Startup Week, and TEDx speaker, audio drama enthusiast, and award-winning entrepreneur. Through WTF Marketing and partner organizations, I’ve served a wide array of happy clients ranging from mom-and-pop shops to Fortune 100’s. I’ve co-organized community events like Fort Collins Comic Con, Startup Week Fort Collins, TEDxFoCo, Ignite Fort Collins, LaidOffCamp/CareerCamp, PodCamp Fort Collins, and more. My local efforts landed me a prestigious spot as one of BizWest’s 40 Under Forty for 2016.

9 of 9 students recommendSee All

I really liked the course and there are some nice tips I started implementing working with my clients. Thank you!
Nataliia Stakhnova

Illustrator and Tattoo Master

Great class, Nick gets to the root of conflicts and solves problems efficiently. While giving great tips to keep problems from happening.
Virginia Noseworthy

Helping YOU "Create Something Every Day"

Great class! I love the emphasis on problem solving in this class - saying I'm sorry, preventing understandings by being clear. Great for business - and great for everyday life. Thanks!
Jessica Sanders

Artist, Instructor, Designer

137

Students

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Projects

Nick Armstrong

I make marketing FUN.

I'm the Geek-in-Chief behind WTF Marketing, dad, author, Ignite, PechaKucha, Startup Week, and TEDx speaker, audio drama enthusiast, and award-winning entrepreneur. More than anything, I love to make people laugh.

I teach 5 courses on Skillshare:

1. Negotiation and Conflict Management - A Freelancer's Guide

2. Intro to PR: Storytelling Pays in Marketing

3. Intro to Public Speaking - Give a 5-Minute Talk Without Dying

4. Building Better Business Rela...

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