Brainstorming, Ishikawa Diagram & the Weighted Vote: Key Tools for Solving Your Business Problems | Ali Bouzid | Skillshare

Brainstorming, Ishikawa Diagram & the Weighted Vote: Key Tools for Solving Your Business Problems

Ali Bouzid, International Consultant, Coach, Author

Brainstorming, Ishikawa Diagram & the Weighted Vote: Key Tools for Solving Your Business Problems

Ali Bouzid, International Consultant, Coach, Author

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7 Lessons (31m)
    • 1. Introduction: the Basis for Solving Your Business Problems

    • 2. The Brainstorming: a Key Tool for Problem Solving- SS

    • 3. Ishikawa Diagram: a Key Tool for Problem Solving- SS

    • 4. Brainstorming & Ishikawa: Recap

    • 5. Ishikawa & the Weighted Vote Combined: the Basis for Problem Solving

    • 6. Ishikawa & Weighted Vote: Recap

    • 7. Ishikawa, Advanced: Harness The Problem

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About This Class

Do you want to create and generate ideas by yourself and together with your Team Members? Do you want to be able to produce a range of Solutions to a variety of Problems, Structure them and Select the best among them, the most pertinent ones?

This task is not only for Business Analysts and Consultants. This Course will teach you some important Professional Tools to do just that: the Brainstorming, the Ishikawa Diagram (in full) and the Weighted Vote. The overall set of classes will thus enable you to solve your Problems from the small personal one to the Complex Business one, which is comes into effect in the next Class.

This Class will introduce to the Creation and Generation of Ideas and Solutions to Problems and their Management using the Brainstorming, Ishikawa and the Weighted Vote. It will enable you to develop these skills which are valuable to Decision Making, through concrete examples.

The Class is an Introduction to the wider topic of "Problem Solving; Tools, Techniques & Methods": It will help you to develop a fundamental base for yourself to learn the wider scope of Problem Solving and Decision Making. 

The Class - and the Course in general-  adopts a step-by-step approach which makes the Content accessible to all and easy to use by each and everyone.

Reach over Now, Click the button and "Take the Class". You will master the Brainstorming, the Ishikawa Diagram (and all its associated techniques) which are a set of fundamental skills that will accompany you for life.

If you like this Class, please join the Full Course on the Subject of "Problem Solving: Tools, Techniques & Method" - introduced here progressively!

Meet Your Teacher

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Ali Bouzid

International Consultant, Coach, Author



Ali is an International Consultant, Coach, Author and Infopreneur.

He post-graduated from Brunel University (London, UK) in Computer Sciences (MSc) and from University of Wales (Cardiff, UK) in Management (MBA).

He has developed, over the last 25 years, an extensive professional and academic experience, in UK and North Africa, through high level Conferences, Seminars, Coaching, in Person and Online - in a range of fields, including:

- Quality Management Systems, ISO Standards, - Computers Services, - Information Technology, - Human Resources, - Management / Leadership- Consultancy and Coaching- Training and Personal Development.

He has published 4 eBooks, including: Marketing Mana... See full profile

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1. Introduction: the Basis for Solving Your Business Problems: Hi there. I'd like to welcome you to this class which introduces you to a wider concept off problem solving tools, techniques and methods. This class well, tackle the idea off, brainstorming or other. The concept off brainstorming. It will teach you the principles off brainstorming the use off it, the method on it. And it goes on to apply the results of a brainstorming toe, present them or other to structural, and first and then toe present them in a formal way. That's what the issue coward diagram will do. It is also called fishbone diagram. It is also called the five n Diagram, and you will see why my name is Ali Ali Posey. I have Bean in the business for over 20 years, qualified from Breanna University in Computer Sciences and from Wales University with an MBA. Prior to both, I was an airline pilot. Help that this experience will be put to good use, particularly in the scheme sharing with you this student. I hope you like this class. Hope you'll enjoy it. I hope you will develop the basis for problem solving the course that we be developed in stages in through different classes. Okay, actually believing you through this. And if you have any questions, please do not hesitate to get in touch with me. Thank you. 2. The Brainstorming: a Key Tool for Problem Solving- SS: Hello, guys. Welcome to the section on problem solving tools applied. One of the main tools that is used in problem solving is the brainstorming. This is going to be covered fully in the next lecture which considers first the general aspect off the brainstorming. And then it will look at the brainstorming in the context off the production stage, followed by the exploitation stage. Okay, The braced are, As you can see, the name itself contains two key elements brain and storm. So we storm the brain with a view off, generating ideas that could be done by yourself. Or it could be done between members of your group. I think it will have more results when it is done with other people, because the momentum is higher, faster, and so more ideas are created. Okay, let us look at the brain storming in the production stage. First the topic. We identify the topic that we need to brainstorm. Then we would like to introduce here some of the rules and also identifying the objectives off the brainstorming session. These are in this column. The objectives are to create the maximum number off ideas around the topic in the shortest possible time, though. So for this we need to encourage people in the group and that it all be said with a view off, generating the maximum ideas, letting the maximum ideas emerge as a main rule. Do not criticize others. As the ideas are coming out from different directions. No one is allowed to criticize the other. Okay, so let us look Then, at the different actors weaving the group session, the facilitator, his or her tasks are to note down all the ideas on a war child, for example, ensure that the rules are respected and that everyone is involved. You must make sure that everybody in the room participates actively. And then at the end off the idea creation exercise you need to group and categorize similar ideas with participants. Help. So that summarizes a facilitators task what not to do. You must not make judgment you or the elements off. The group must not make judgment on expressed ideas. You must not hold brainstorming before the participants have finished expressing their ideas. In other words, don't get, um, short. Let it flow to the end. What the participants task is first of all, you must not kill the size. Other participants ideas because she do. You hold them back and you do not get the full effect or the brainstorming. Do not copy the ideas that, he said. You can compliment them. You can develop them. You can add value to them. That gives us then a complete perspective on the production stage, off the brain, storming. Now let us look at the brainstorming, and they're the exploitation stage. That is, the brainstorming is complete. How we are going to proceed from that. The topic is identified. Ideas have been generated, so we need to analyze and steady further the suggestions and ideas that have Bean got it. That analysis is better evaluated, that is. We evaluate the ideas and the suggestions according to the objectives in hand, because ideas can be generated. But they can divert out off the vision off the brain, storming off the objectives off the brainstorming as it has been set out before starting this evaluation is followed by a classification stage that is, take all these ideas that have been evaluated and that respond to the objectives, classify them by category. So whatever has been retained in terms off ideas should be classified into different categories. What have we learned? We have learned quite a lot about the brainstorming as a tool off problem solving. We have covered it in its general context in its production stage, and it's exploitation stage. We have clearly and the lined that it can be used as a tool to generate ideas by an individual. Or it can be used between members of a team to generate ideas and suggestions with view off solving problems. We looked at the production stage and have clearly identified that we need to start off with a topic that can and should be brainstormed. We've set ourselves some rules that must be followed by all during the brainstorming stage . Objectives need to be set out so that all the ideas that have bean gathered should fall withing those objectives eventually, especially at a later stage. Everybody storming must have a facilitator. It's tasks have been identified. What not to do is being clearly markets so that each one of us knows what to do during the brainstorming and what not to do the participants tasks and how they should behave during the production stage. They moved on to the exploitation stage, which is to exploit the results that have been identified in terms off ideas and suggestions in the production stage on analysis is applied to those results, and evaluation is carried out with the objectives in hand so that all these suggestions that could be retained our within our objectives and finally a classification is required so that the ideas are put in some order. 3. Ishikawa Diagram: a Key Tool for Problem Solving- SS: Hello, guys. Welcome to the section on problem solving tools applied in this particular section. We are going to deal with the Sheikh our diagram, a very powerful tool in problem solving. Indeed, the fundamental lecture in this section is about these issue Coward diagram. It looks at its definition, shows what it's also known as it reviews the issue cama diagram and their generic form. And finally it goes to the application stage and looks at issue cower diagram through an example simplified example, which is a road accident. And finally it looks at an example a complex example, which is about a poor quality machine in workshop that is called workshop. Be okay, Let us then start with the issue cow are diagram has been invented by Ishikawa, who is Japanese. American guy. Hey uses it essentially to classify a list of items in our case of problem solving would like to use it as a tool toe present in an organized fashion. Some causes cause of a problem because that could have been identified through a brainstorming, as we've seen earlier on. These causes are grouped into different categories. These categories are referred to as the five EMS. As we'll see later, they all have an effect, such as a long quality machine in workshop. Be here is why we call it to the fish bone, for example, and it is also known as the cause and effect diagram. And it's also refer toa five m diagram because it comprises five areas which are meant power and management with M machine with them materials with them and methods with em. Okay, and here they are the fish bone. The issue cower diagram presenting its five categories with their effect long quality machine. For example, in the workshop B, this is referred to as a generic form. Okay, let's look at this generic form. But through an example, if you take the effect as being a road accident on the M 25 in London, we do a brainstorming and then we start categorizing the list off items, suggestions and calls that we have identified, for example, and that this category off methods we will have causes that can be the rain, the Matteo and for the materials could be other items. The management would include other causes and the machine. We put different elements and manpower exactly expressing may be different, cause all together, so they hear you are before you a simplified example. A road accident. This example uses Theo issue cower diagram and there is generic form. Okay, the next one, I'd like to introduce the issue Coward diagram in a slightly more complex example that is a poor quality machine in a workshop that we call workshop be. Let's look at this first evil. This is our generic form off the diagram with the effect as poor quality machine in the workshop says how we build it. That could be a good exercise for you. You do the brainstorming initially and identify some cause of your problem. You bring your causes and categorize them, and then you present them in this format, like so I have done them at random because that's what the brainstorming is all about. It brings out from different people within a team, ideas, suggestions and, in our case, possible causes for a problem. And then we lay them down. And they're these categories, for example, the poor quality machine in the workshop. The methods behind it could be in complete specification, bad management, too much or too little stock no instructions at the gate now you might not agree with these elements being here. You might think that they better should be in their management materials Could be put articles, adaptations, energy, waste non respect off tolerances. Eso won. If we look at management, you could be lack of security machine sensible vibrations, room temperature, amplitude. If we look at machine, the liability is lacking. The poor mountainous off the machine machine badly adopted. So all these categories and their elements that actually make it up our fundamental toe the poor quality machine in the workshop Be OK in the for real lecture, I will be just drawing a conclusion to the section which will help us to link what you have learned previously. From what we will learn afterwards. Thank you. 4. Brainstorming & Ishikawa: Recap: Hello, guys. Welcome to these lecture. In the previous sections, we have learned about the brainstorming on. We have identified that it is a powerful tool, inasmuch as it helps us to create ideas and suggestions either by ourselves or within a team off people. We have learned after that in the previous section that the issue cower diagram will help us as a follow up to the brain storming by taking the output from the brainstorming and presenting it in some form that he's organized, organized into five ends five categories. So this case off problem solving before you could be the result off a team off people to which it has been reported that there is an important machine workshop B, which is causing problems and output in a poor quality product. An expert team has been gathered and they have review it all the possible causes initiated through a brainstorming they have identified the five categories has bean methods, materials management, machine and manpower, and they have group the different cause and each one off those categories. The output off this issue cower diagram This cause effect diagram. This five m's diagram resides in the poor quality machine workshop. The problem we are trying to solve you could be the leader off the team. You know now how to do a brainstorming from its production stage or its exploitation stage . You could lead that team, which is your team. You can lead them through the process off the brainstorm in, and then you can assist them in transposing the causes that they have identifying through the brain. Storming into an issue Cower diagram. You can help them to group those causes for the problem that they are having with a quality machine in workshop B. You can help them with the decision process that is required by solving this problem catch up in the later. 5. Ishikawa & the Weighted Vote Combined: the Basis for Problem Solving: how we are going. Toe cover. In this lecture, the issue cower diagram and the weighted vote together. Let's see what that's going to do. Okay, you will remember the issue. Cower diagram with four areas. This time you don't always have to introduce five areas. If you can only have four. This is the case. Okay? The effect off this diagram in this case is Mrs Jones disappeared. So the brain storming has given set off causes. For example, the rugby final. She is a thumb off the bill team. The local team. She may have altered just some peace and quiet. She may have won the football pools or being kidnapped or assassinated. These are the cause behind the disappearance off Mrs Jones. How did we get these? We do a brainstorming, and then we do a declassification off these We group them. And by grouping them, we came up with these four categories. For example, the environmental one, which could be She's in the cellar, for example, the kidnapping category. She may have been kidnapped. She may have been assassinated or medical troubles in this accident. All she may have been asleep, so I'm sure you get the message through these examples. Now, having identified how the causes can be group through the issue. Cower diagram for the case off Mrs Jones disappears. We move on and see how we can blend these with the weighted vote. This is going to start looking more interesting. This is a fuller diagram that I wanted you to see. The categories are the same, the causes that are more cause that are introduced. Now you notice something new, this blue squares, each one of them carries a number in it. This is the weight related toe, the particular calls. For example, kidnapping has been identified as most likely, and so it carries a heavyweight nine. If we look here, we will find that allergy carries weight that he off 10 which is even higher. For example, the calls for Mrs Jones Toe have disappeared because she just wanted to be on her own. That doesn't weigh very much, according to the team that has carried out the problem solving exercise. Now, how did they come up with those weights? We take all the items that we want to consider that you retain as the possible solutions. The most prominent ones and then you identify how much you vote. The weighted vote itself. So for kidnapping, it has been voted as having a weight off. Nine test. She is just testing us. Was considered by the team as having a less likely chance off Karen. So the test itself is a cause for Mrs Jones. Toe have disappeared or is a probable cause, but it carries a weight of one. She probably was ill. That could have bean cause for her disappears. And it's more probable cause. So the team has voted it as having eight as its way. And once we decide about the weights we condemn, present them in the Sheikh. Our diagram. And so this is weighted Ishikawa dagga. And as you can see, it carries more weight by having these coefficients added toe each possible calls. Okay, thank you very much. I will come back to this through the conclusion stage and draw some conclusions. Form it and see what we have learned. Thank you. 6. Ishikawa & Weighted Vote: Recap: Hello, guys. Welcome to this lecture, which is a conclusion to the full section. This is just a reminder off how we order cause that have Bean previously identified and classified a simple way off doing it through an example. Here, for example, the road accidents. You have learned to build the table with five columns, one that contains the course themselves from the brace stormy, the other one. Just contain the identify IRS for them one toe harness the results off a vote that has been carried out, or each of those causes. And the fourth column that contains the scores for each cause. And on the basis off this column, the last one shows us the order. For example, 16 is the highest score, and it has been attributed to speed. And that makes this particular cause cause Number one 14 is the score for alcohol as a cause for the road accident, and therefore this comes into second place. This is a reminder that you can take the causes from the previous section and build an issue. Cower diagram from them. It's also called cause effect five EMS. You can see that from here. We have just entered one case rain medio fog. These reminds us how the causes that have bean analyzed previously how they can be presented through the Ishikawa diagram. This is the example of the road accidents that just looked at through the table. An even more sophisticated way off ordering our causes by importance is the case off weighted vote. We looked at it through the example off Mrs Jones disappearance. This is how we built it. You have before you the fish bone itself. Then the effect, which is Mrs Jo's disappearance pieces the first batch off courses that have been identified through the brainstorming stage. This is the second batch. This is the 3rd 1 and this is the 4th 1 We have organized them in batches, but the brainstorming just gave them tow us willy nilly. We have group them into four categories. Normally we do it in five. But if four is all we can get them, it is four. Okay, so we relate them to the mother leg in each case, and then we move on to the next stage, which is set in a coefficient for every cause. For example, nine was a coefficient. That was a tribute to kidnapping five toe assassination. These coefficients have Bean worked out through a vote by the team off people that are solving the problem. They have considered every cause and their its own marrieds. And nine was the vote, the score that Waas voted globally among the members off the team for the kidnapping. We went ahead and voted the coefficient for every cause, and that makes the ordering, then hierarchy much easier and more credible, because we can then select the five best warms, for example, or the three best ones. When I say best ones, I mean more probable worlds. For example, the 1st 1 will be Allergic E, and then the 2nd 1 will be kidnapping, and then the 3rd 1 will be the illness. And some, I hope, that the section has helped you to pull together a method, techniques and tools. At the same time. I hope the second has been useful to you and that it has given you some techniques, a method and a set off tools that you could use all in one, Thank you very much 7. Ishikawa, Advanced: Harness The Problem: Hello, guys. Welcome to the section will take the issue. Coward Diagram one step further and use it in conjunction with a new tool called the Weighted Vote. Essentially, the section comprises two lectures. The 1st 1 will give us a perspective on the weighted vote what it is and how it can be used . Lecture will apply the weighted vote in conjunction with the Sheikh Our diagram using an interesting example entitled Mrs Jones disappeared. So the disappearance off Mrs Jones will be looked at from a weighted vote perspective applied to the issue. Cower, dagger. Okay, problem solving tools. The weighted votes here you are. When the causes have been identified and classified, they have to be placed in some hierarchical order. They are to be organized in order of importance. For example, if you look at the table here below, you are going to see the causes off an example which we have introduced earlier on that he's a road accident. If you remember in the M 25 in London, calls have been identified and retained as most likely. Alcohol speed medio, bad road conditions and poor car state and the causes can be listed in a column and given unidentified air each. Then vote is carried out. For example, alcohol was voted and given a score of 14. Here are the results of the vote and here is the total. This speed came up with a score of 16 that meteo nobody vote that the bad road conditions got seven as its score and finally the poor state of the car came up with one. So we need to order these items and obviously the 1st 1 is the one that's got the highest vote, which is a speed. The 2nd 1 is the next one down. It is alcohol with 14 points and so on that you will take us to the 3rd 1 which is bad road conditions. The 4th 1 which is poor state of the car and finally the metal. Okay, this is a way off order in the results off a vote. This is one particular side off the equation. Now the other side of it, one tool that is often used for such causes to carry out hierarchy is called the Weighted Vote that I mentioned initially. Let's move on