Better Communication Techniques for Everyday Use | Shagun Sharma | Skillshare

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Better Communication Techniques for Everyday Use

teacher avatar Shagun Sharma, Business consultant, creative thinker

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Taught by industry leaders & working professionals
Topics include illustration, design, photography, and more

Watch this class and thousands more

Get unlimited access to every class
Taught by industry leaders & working professionals
Topics include illustration, design, photography, and more

Lessons in This Class

12 Lessons (41m)
    • 1. Introduction

    • 2. How to 'read' the lessons

    • 3. Jobs and Career: Persuasion I

    • 4. Jobs and Career: Persuasion II

    • 5. Jobs and Career: Time

    • 6. Jobs and Career Power

    • 7. Introduction to Interpersonal Communication

    • 8. Interpersonal Communication: Talking to Yourself

    • 9. Interpersonal Communication: Stop. Listen.

    • 10. Interpersonal Communication: Tackling Opinions

    • 11. Interpersonal Communication: Small Talk

    • 12. Conclusion

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About This Class

Hello students!

Good communication is one of the top soft skills in any environment. With the evolution of communication in the modern 21st century, important skills like persuasion, power talk etc. are taking precedence in both our corporate and personal lives. As any other skill it takes proper guidance and time to master, and once embedded drives our overall personality.

In this Skillshare class we’ll discuss some of the important communication techniques which can improve our day-to-day interaction with our surroundings. The techniques are easy to master but requires thorough interest and passion.

I have selected and covered important topics in broad groups of

  • 'Jobs and Career' and
  • 'Interpersonal Communication'

to ensure the quickest and most crucial impact in a student's life. The lessons have been researched from various studies and books on the subject, supplemented by my personal experiences in business consulting, theatre acting, screenplay writing and freelancing . The lessons are designed in such a way so as to keep the learnings concise, practical and easy to remember








The lessons have been designed for all students of any age group, profession and background, because the core principles in communication for any language or place - is essentially the same.

Keep practicing each learning as you embark on this journey and in little time you will start to see the differences in you, becoming the better version of yourself! Keep pouring your thoughts in the class forum and let's together collectively share some of our own best practices to build upon the learnings in this topic.

Happy learning! :D

Meet Your Teacher

Teacher Profile Image

Shagun Sharma

Business consultant, creative thinker


     I'm Shagun.


During the daytime, I'm a business consultant (LinkedIn) in a leading sales and marketing consultancy firms, specialising in Go-to-Market sales strategy and commercial excellence. I've worked with close to 25 markets across the globe, leading data analytics projects and business development discussions.


Come evening, I move on to my other interests! 

I like reading and shuffling thoughts about society, psychology, science, and business, and on weekends you can find me writing on Medium. I've been curated by Medium editors on more than one occasion, and have also written for one of their top publications 'The Ascent' (123k followers).


Photography is another area of interest... See full profile

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1. Introduction: Hello, everyone, and welcome to the sculpture class at a communication for everyday use. My name is Sugar and I'll be your companion for this class for our walk you through some of the key communication techniques which will help you develop more confidence and move still deal structure on how you presented parts to the world around you. These lessons are certainly not from a point of view, but from researchers and studies, then at a global level on the best practices and will be supplemented from my experiences in consulting, theater, acting, screenplay, writing and freelancing. I intentionally mentioned these all as office required a different stratum of communication which will help you to drive across my points more effectively. People these days are aptly scared for a job but are not able to peer interviews. Honey, no more generally environment. You might want to debate on the topic, but the other person would not get enough attention to your thoughts. I want to express emotions. You might wanna put in some power to your thoughts, but it just won't kick in. Do not worry together in this journey, we learned some off the keep techniques of communication which will help you in your day to day interactions at the end of each lessons taken, the breath. Cancel the new learning sinking. There's a conscious mind. It will help you to create more quickly and adapt to the new learnings. All right, so it's jumping all the very best for your lessons, and I'm excited to have you here. Happy learning. 2. How to 'read' the lessons: how to read the lessons now before jumping into the lessons. I wanted to take a couple of minutes to introduce the structure of the class so that the rest of the lessons are more useful. The lessons have been designed in a concise manner so as tragic as little time off yours and directly discussed the key points in each listen. A topic has been selected on discussed. Practical examples have been added to make it more relatable a thing to keep in mind. The learnings are not to be rote learned, but instead thought upon pondered upon, So have the concepts makes sense. And the next time you're in the actual situation, the learnings get reflected smoothly into your words. Without much effort off course. For this you might have to revisit the lessons. But then that is totally fine and in fact, recommended. Come back to the class, watch the lessons again. And after the short span of time, you will see that the key takeaways from this class would have actually become a part of your personality. I would encourage you to share your thoughts, your positivity in the class for them as well. Share how you were able to use the learnings from the class so that everyone is equally joy on seeing your progress. I've designed these classes in a more conversational manner so that it appears we're sitting in a room and talking. But here in there you will find some slides which will further help to know down and discuss two topics in detail. Also in the name off each lesson, you will find the particle, a section that that lesson is part off. In any case, if you want toe jumped three sections, that is totally cool. I've tried to make it easier. All right, let's move on to our first lesson. 3. Jobs and Career: Persuasion I: So, first of all, we'll begin with section jobs in career because I personally feel that this is one area where people have the most trouble communicating or to put into better words, communicating exactly in tactfully what they want. The first topic. I would like to discuss his persuasion persuasion, but simply is the art off aligning the other person with your thought? Now, as easy as it sounds, it is actually the trickiest of them all. Ah, famous activity, which is us from business school students and in the weirs is to sell me a pen. Now, even after so many years off its knowledge, people don't have the shore. Sharp answer to this. Now we will not take the business route off the stop IQ, but But let's imagine a second case in which you're in a meeting with your boss for your increment. But he or she is just not ready to listen. What do you do? Robert Child Deanie in his book Influence. The Psychology of Persuasion has highlighted six principles to keep in mind. So as you can influence the next person you meet to say yes or no, the first principle is reciprocity this basically translates into do you agree to the points? The other person? Saiz, If you're not agreeing to their point of view, why should they look and agreeing to yours? I thought this is sheer human nature to make someone agreed to your thought. First agreed to some of theirs. Why do I like the customer care service of one company? Because they keep on saying to me, Yes, sir, I do understand your concern. And we understand how hard it must be for you. So when they say rest assured, so will you get this result as soon as possible? I believed him. Whereas if the other person online is just riding on No. So this is this is not a possibility. Let me register. Complain. But you please relax. Oh, yes. I'm bound to get annoyed and not trust his would. So the bottom learning here is agree to the other person so that the other person might agree to you. Second principle is authority. No authority does not mean brandishing yourself all over the place. Although at some level it also helps in persuasion. But it does more harm than good. Now a politician be fake because, uh, as soon as you meet an experienced person, we catcher of all today the second, which will further drop your credibility. It should be something which you already are, but are just putting out their toe own more trust in the other person, and it need not always be put in words in an interview. There's nothing more effective than your background experience and how well you're dressed . The third principle is consistency. If I turned around on my words and say, while our communication is good, but it need not be mastered, it will be. It'll come along naturally. Would you trust remained the same on me? And if, after saying this, I tried to sell you a Ben or sell anything like it's the most wonderful Ben you'll ever have. What do you believe? Me? No consistency in your words, and your actions is noticed and should be noticed carefully. Do not give a form statement when you're yourself. Not sure if I would like to pursue the pitch. I learned this from the politicians off course. They change their opinions after the election campaign is over, but once it's on, they'll push everything for what they preach in, and that is one of the reasons they get gathered mass following. In the next lesson, we learned about the remaining three points of persuasion. Consensus scarcity, unlike ING. 4. Jobs and Career: Persuasion II: Welcome back in this lesson will talk about the remaining three points to influence your persuasion parts. The food principle in a discussion is consensus consensus in our context, this probably refers to the group consensus. What the group has consensus on how this benefits us is that we're more likely to be persuaded to do something when we know that other people have or are also doing it. We subconsciously tend to believe that a group off people doing that something must have thought off its reasoning to walk that back. And so we think little before being bought into that pitch. We can use this to our advantage by pushing that agenda, supplemented by facts that others have also done it. Rial estate agents and e commerce sites use the strict really smartly. They buy into their pitch by saying things like So madam, people within your income group have brought houses in the range off this this in this neighborhood, you automatically start believing that OK, this must be the common consensus around here, so start using your arguments by spring kings and facts of group consensus in your pitch. The fifth principle is scarcity. Scarcity off what you're offering or what might get scars if the other person's you know by your pitch. Suppose, for example, you're a manager on one of your favorite employee has come to bad terms with the big boss and faces layoff. How do you cleverly persuade the big boss to keep him? You'll slowly gradually talk about everything that the team, the organization will be losing a fee. Fire this guy. You try to walk the big boss so that he or she forgets about his only your clash and think about the bigger picture, the effort off. Hiring a new guy the time that we take for the new guy to get on board and its spectra to you basically use both the techniques scarcity, off offering and the picture off what might get scares if you don't take the offering. This technique, the excuse off the innate fear off every individual off change change could be anything from losing something ordinary or changing behavior off something ordinary. My personal opinion here is that this technique should be used with caution. You should not run around showing your value. Are crossing the line for persuasion, always keep the power balance between you and your audience as well as your offering in mind. While using this technique, The six technique and the last point is liking. If someone likes you, then it is easier for you to persuade them with equal acquaintance. Period. You're more likely to buy that same health insurance from a friend you have more liking towards then a friend. You might have less now. Making someone like you is is not the goal here. The goal is to cleverly find matches between your and the other person's liking. This comes from Charlie's points on what similar it's liking between people number one similar days between them. Number two compliments shared between them from a tree working towards a common goal. We'll try to make use of all of these points in the simple approach off, complimenting and discussing with the other person on the similarities between us and further discussing on how this persuasion helps put the people. Keeping all of the's points in mind in your very first shy out will not be possible. But I assure you keep visiting these classes and noting these points, more importantly, practicing these points and in north time, it won't take effort for you to be at these. Do your next persuasion pitch 5. Jobs and Career: Time: welcome to the section of jobs and career class where we try to understand one of the most crucial pieces off any communication. Whether it's an interview, a board meeting, our public speaking occasion time now, understanding time is not our main purpose here. But how do we utilize time is any conversation are even in a TV speech, you would notice that the average audience loses interest after one or two minutes when the other person want to stop speaking. This is particularly true in cases, for example, saying paper presentations where some off the presenters followed the traditional approach and present the paper in one single ago. This is not recommended. What poses arrest to the communication here is that probably the main topic has not been presented by the speaker until the time the listener's attention is present. This happens mostly in cases off young interviewees, who tend to beat around the bush for so long that the interview starts losing interest and instead off listening to your important part would have prepared himself or herself to move next. This is one area which takes time to master speaking your subject as concisely and as independently you want is a very fine balance. Just keep in mind that the next person's attention span is very little, and historically it's It's just decreasing with its passing day. No wonder people these days don't prefer small dogs and would rather have you takes them. But now, as we know the importance off time, let's look at some techniques we can master to overcome these challenges. First start, the men can stop watching your mind. There's a local Parkinson's law, which states work expands so as to fill the time available for its completion. And that's so true. Put into practice. If you start getting known, your one our meetings toe probably had to happen. Then you would notice that the work is still completed and, in fact, more efficiently. Same thing you can use in an interview. We're introducing your answer directly. I'm indirectly jumped of the key points you would want to say. Don't stretch any point. Anyone point for so long, which will also be held by the mental clock, which will keep your honor tours second in case off meetings before entering the meeting, said clear expectations with the audience about the purpose of the meeting whether it's an informative meeting, a discussion meeting on a proposal meeting. This will go down the extra effort and time, which is spent on aligning everyone to what you're trying to communicate because most of the time the people get acquainted with Okay, this is the purpose of the meeting. Now let's focus. The third technique is actually a very interesting technique off my own, which I find very useful the sexually tenders to counter the root problem off attention in any communication. If I know that the speech of the picture is going to be lend the I keep refreshing the by my audiences attention by asking them questions. Questions could be anything probably just a general feedback. Hey, is everyone finding the topic interesting or probably a feedback? Question? Any questions so far on a direct question? Can anyone if you answer this for me in an Endeavour, the question could be is my answer is in the right direction you were looking for. This will instantly get your listener to their tours and also helped to boost their confidence in you that you actually take effort in trying to relay a message In the next class will discuss the last topic in jobs and career power 6. Jobs and Career Power: hello. When welcome back to the class on jobs and career in this class will be discussing the topic power. Now the name itself triggers out the expectation from the class that will be looking at the effects off power in office and also in journal communication, from which will move on to discuss techniques how we can make a communication more, more powerful. Now you can feel the effect off power all around you. And it comes in two ways. One in which the power is by default present with the other person, for example, the country's president comes to talk to you. There's very less chance that it will not feel his or her power around you and in the way that you will be talking to him or her. Second is the bar way, your gift of someone. Now this could be this. Someone could be anyone your parents, your one friend, your girlfriend or your boyfriend. In this sense that when they talked to you, you automatically become less guarded and more prone to give in to their argument. Now, whatever might be the case, you'll must have by now related to the idea off how power controls a communication. What happens if that same power somehow comes in your day to day communication? Whatever you say, Arkan way automatically crosses the trust Bridge on becomes very likely to be accepted by the other person now to become the by default power influencer. It is not so easy, and it's practically not possible to become everyone's power role model. So, what to do? Let's talk about some techniques which can help our words to get that rate first confidence . Now I know this in itself can take up another section, but I'll try to break it down toe something actionable confidence in an argument or a pitch ? No. Sometimes it so happens that you confidently enter into argument and by the middle off it you're unsure off your argument and and ultimately you lose. This happens to a lot of us. Sometimes the other person is powerful over Bo's. But but whatever the case, keep this ruling. Nine. If the conversation is so important to be defended, think of it as a as a gladiator ring where there's no scope of doubt. You either defend your conversation or you lose. There's no scope for negotiation. This will automatically build up your confidence. But when this approach comes its own problems, which we discuss for further verbosity pursuit off showing power and toe to prove your point, we tend to become mover, both more chattering. This for sure does not help. This is also tackled by the time section we discussed in last listen as using too many words. Can I work the listeners attention whereas using minimal words to see your point can really build the audiences confidence in what you're saying? Chatterboxes can take your attention, whereas minimalists can't hold your attention towed. Quitting the argument Now it appears that your argument is blatantly off the correct chart , and it would be foolish to continue it so nobody's back off. But wait a minute, back off a dignity so that your power is treated. Start by being less attention to what the other person is saying off course. Not all of a sudden I mean, don't be rude. Smile a bit here and there so that the other person realizes you're paying less attention, or probably that you know that you're wrong. After this, drop your guard off politely. I get the point. Probably I started off on the wrong foot. Wrong notion. This will take the pleasure out off his or her defeat on well in bill. Respect for us. Well, so these are all the points to keep in mind for communicating your message with power in the next class will move on to our next topic interpersonal communication. 7. Introduction to Interpersonal Communication: interpersonal communication in this section will be talking on how to use some of the best communication practices while talking in a more general environment. Talking in a day to day general environment might seem an obvious and straightforward thing to do, but in most cases it is not. Please note. I'm not saying that most of us have been communicating wrongly. But in most of the known general situations like to discussing sports, asking someone for a favor, apologizing to someone with sometimes not the person you like to be smooth age I to say, you know they're Woods getting away with quickly. For some people, even the more general conversations are not so straightforward on. Therefore, I've kept the first lesson for those students first, build up some confidence to communicate smoothly in any situation now. It does not necessarily mean that the others can should skip the listen. I would recommend for the rest of Israel to skim the lesson because some of the learning will also be beneficial to create the base for other learnings. So let's jump to the four stop 8. Interpersonal Communication: Talking to Yourself: talking to yourself. It is a universal fact that people talk to themselves. Some off the dogs are to introspect themselves. Some talk to moderate themselves, some to criticize themselves some dark, a bit more than the rest, while some fine readily dying to dr themselves. I would like to focus on Dukie aspects to this first talking to yourself. And second, what are you talking to yourself? Talking to yourself comes naturally from our sense of awareness or, more technically, consciousness. A mind act as the second person, we can always reach out for anything we would like to discuss. Off course the opinions might be biased, but then again, it's our mind, after all. And it is programmable. Talking to yourself initiates overcoming the barrier of fear, which we might sometimes feel about the point you like to discuss ahead of a head off, a debate or a talk with Boss. We might sometimes feel that no, probably are points inaudible, substantiated and might attract some flak. But if in your mind you have had that conversation and explode, the different answers your mind has given and you have overcome those fear you become a bit more confident in taking this to your manager or other general audience. Same could be the case with expressing love to someone. If you have already talked to yourself and I've already simulated that scenario in your mind, you will feel more confident to take that giant leap he was so afraid to take up. Therefore, self talk is an important part to skill up your conversation. Second point of discussion here is what are you talking with yourself now? This is a common problem I've encountered with many people who say Yeah, sure when I mean we we talk to ourselves in in fact, a lot, but at the end, we Dino do not see it translating into confidence off talking with other people. When I probed them a bit further, I realized that what they're talking to themselves is actually proving detrimental to them rather than uplifting them For most over thinkers, this could be relatable. Maybe I'm not the chosen one. Maybe I was not meant to be the greatest or have a legacy are I'm just not ready to do anything. I'm so lazy from so many years I'm just stuck here. Weekends come and go and I stay here and so on and on. My point of these people is, if the other person is so negative to you, how can you expect your self esteem to increase from here and talk to other people? And the other person I'm referring to is yourself. Now, mind that is a really interesting thing. It can between like any of the muscle in your body, it can be programmed to be exactly what you wanted to be. So make it a positive version off yourself. Always tell your alter ego toe instead of saying what all is going wrong. Talking tones off What all can I do to make things right and work for me? Just follow this last line to every discussion you have with your mind and see the wonders working. Favorite a few. Once your self esteem has the approval off your conscious off mine, it will automatically feel more confident to interact with the after world. Specters this technique and also sharing the classroom discussion. If this has helped you in any way and we all would be really happy to know your thoughts, let's then move onto a more topic, which is always off my interest. Stop, Listen 9. Interpersonal Communication: Stop. Listen.: Hello and welcome back. Now, before discussing this topic, I would like to show you a video I find very funny. Sold out every copy tomorrow morning, Spider Man. Page one with a decent picture this time. Move Conway to page seven. Promise I make it pay. Jake. Get 10% off. Make it 5%. That can't be done. Get out of here. Apart from the comedy that this video ends Yates, this radio has a more deeper message. It is not listened to what the other men or women say. He has this inherent problem off. Not listening. What prepares us to this character is habit off. Not listening. That's what we would be discussing in this. Listen, listening. Listening is an art is already under appreciated part of communication. It comes as a really obvious thing in a regular communication. You speak, the other person listens, and then he or she responds. But that is generally not the case. The speaker might be trying to say one thing, and you might not be hearing or falsely portrayed to be listening Both the cases already depreciating in a communications quality. First, the other person at one point or the other will know that you're not listening, which would break their confidence in you. You'll become less light by them, which will later on affect your message communication with them. Secondly, it also did your rates. The reply you give the other person as because you have not heard or understood clearly what he said. Or she said, Your reply will not be the most appropriate one. This canon require more. It'll ations off, replies toe finally convey the message. Waste of time, waste of attention. So now when we know how listening effects are in the personal communication, let's look at ways how we can become better or at least show the other person that were active. Listeners first, resist the urge. I know the O's toe probably agree or toe reply to someone comes very naturally to all humans. This sensitivity is also increasing every day as more and more people have less attention spans, thereby move. Push to interrupt an end the conversation as soon as possible. But please resist tried with all or very young people, as they usually will have a lot to talk about, and once you're comfortable listening to them, you will naturally become more comfortable listening to you appears. Think of it in this way I might not here or my attention span might not not be so strong, so as to retain or think about everything the other person is trying to say. But at the end, brain is a muscle, and I can train it to whatever I want. Slowly and gradually, you will level up patients for hearing out others. Second, look at the other person. Do not let your gaze fall upon all the things except the speaker. We think that are looking here and there and probably nor nodding, might look like we're listening. But it just gives the impression that you're waiting for the other person to end their speed so that on you can reply on. It also shows your readiness to speak your thoughts. This is not required. Look very comfortably at the other person. Do not stare sharply looking here with probably a gentle smile on your face. Third point your whole body towards the other person. This will give the impression that you're willing to hear more. Sometimes from what people discuss with me, they find it really hard to continue looking into someone's eye. Which of the two eyes to look at for this? I have a really simple trick. Look at the nose. It make you more comfortable and does the trick. Listen, don't argue many times what happens is that people just randomly or intentionally come to you to talk about stuff like How are they feeling about the new job? How are they feeling when they have lost someone? How do they feel about the new marriage? No. Try to understand this very carefully. They might not always be discussing these things to get your opinion on these matters. Therefore, it does not make sense. You always reply to these discussions with you should do this or this happened to me one time when I was no. Sometimes all they want is for someone to just hear it all out. So therefore, gods the context off the conversation before deciding on how you want to proceed. So these are some of the thoughts to ponder upon how you can be a better listener. Of course, this is not an excuse of list, and we can later talk on some more techniques for the same. But the point is we have discussed. These are good enough to make base for for the strengthening your communication. In the next lesson, we discuss very important on an interesting topic tackling opinions. So see you there. 10. Interpersonal Communication: Tackling Opinions: tackling opinions. Welcome to the class tackling opinions. Now I know you must be wondering that this stop get many levels overlap with the persuasion topic recovered earlier. And that's true, although not entirely. Our first like to clear the base that opinions can be of two types, one which the other person has and you would like to contest. And the other is your own opinion, which you might are might not want to contest now. Why we would want to contest our own opinion has a straightforward answer because we're not always right. And to have a strong discussion, we need to have a right validated opinion first. But we will not delve into opinion meeting here. As it is all an altogether different subjective topic. It's discuss an opinion off others. There's a theory called social judgment theory, which tends to explain why we have certain views on things and certain on others. No building into the philosophy ical details. It basically causes their probability off changing opinion based on how much Anchorage the point has in your mind. For example, a topic off how good or bad on my parents has a very strong Anchorage point For most of us , it does not change easily. Whereas what is your favorite food to eat? Does not have a very strong Anchorage point for most on can change with much less effort. So therefore, before tackling someone's opinion for step is to try to goes the Anchorage of that topic to that person. Anchorages very strong than refrained from directly attacking the person's opinion. It can further ball in the person's attitude as more Anchorages also directly Ling Tau a person's ego. Secondly, after we know the person's Anchorage to that opinion, we can directly proceed to persuading him or her in case we find scope off challenging the opinion. What skills? Alone in topic. Persuasion. Thirdly, if the anchor it is too strong for challenging directly, I would recommend facing the sea change off opinion. In such cases, you should ideally not expect to look at the changed results in one single conversation. They should plan out multiple sessions for change to happen and start by building upon the liking part off perspiration, then start throwing in bits and pieces off examples off counter opinion, and once he or she is comfortable with the idea directly confront him or her to regards the Anchorage on the current stage and then back to the drawing table. These point is in mind. You should be able to tackle anyone's point bid your wife, your husband, best friend, bosses opinion on things off your choice. No, let's move on to a last topic off the course. Small talk. 11. Interpersonal Communication: Small Talk: small dog. It would seem absurd to be talked upon as a topic in communication class, but it actually is the perfect playground to put most of the things things we have talked about in this section to practice. Now, I know this is not part of the CLA class project, but this actually is the practical project I would highly recommend you to do now. What do I actually mean by when I say small talk? It is nothing but initiating and continuing a small dialogue with preferably a stranger on any any topic. How does this help your communication? First confidence. It directly boosts your confidence in ways unimaginable. Look at it in this way. Try a small talk with someone who you would not be attracted to. Basically someone who you would not want to continue in ongoing relationship. Starting a small dog with such stranger pauses. Zero risk on In case it goes wrong, you feel less embarrassed. Second, new topics to discuss you will explore in final that there are actually so many topics to discuss. You could never go out of discussing this will in leaked unuseful. When you meet those person who you want to maintain or former relationship Brick could playground for trial. Then again, no risks, no fear off losing out. You can try any number of things with stranger, of course, not uncomfortable things, but things like starting lines, continuing questions except tre. And as before, once you have mastered small talks, believe me, you will go places with this skill. Next, let me share some techniques and how to better master in small talk game. Firstly, focus on approach. You're creating style, your whistle communication and their eye contact. Once the person is comfortable. Video. These three things will then continue the discussion. I always recommend simply readings to everyone. A crisp, gentle hey can go a long way than a Hello beautiful with a wide smile. But that's just me. Experiment for your approach. Secondly, the opening discussion point. Not generally this goes in either of the following ways. Compliment on the surroundings, compliment on the person being addressed or a general question. The general question and the compliment on the person in the respective water works best for me. Directly complimenting someone seems a bit toe or but but it's okay in some cases, a general question initiates the conversation smoothly in terms that it engages the other person in the discussion as well. The question should not be a brainteaser, but where is simple yet smart questions like I want to order something from my friend, but I'm not too sure about my choices. Can you help me out? Thirdly, as soon as the intimacy is created, follow up with another question. Or now if. Okay, a compliment, but preferably go with the question centered around the other person. Four thing to keep in mind would be listening as disgusting. Listen, stop, listen, do not forget to pay and appear to pay. But most attention to the other person. Practice these techniques with people alone and in a coffee shop, newspaper, stand bar or even office. And after 56 such small talks, believe me, you will see the difference in you. More confidence will lose out in your conversations with your Quentin, since as well let us all know how this goes for you in the class discussions as well, so that others can learn from your experiences. So with this, we come to the end of the class. Better communication for everyday use 12. Conclusion: All right, so with this, fiendishly enough the class, but a communication techniques for everyday use. I hope you have learned some very interesting techniques to apply your day to day communication. Please practice this on. Let us know in the class discussion forum. How has been the experience for you by using these techniques Apart from this, we're also kept to products for this class on, and it's completely optional to do one off the port. And it would be great if you try both of the project. So one off the project is a questionnaire. So we have compiled a list of questions list of interesting questions, which the answers off, which would require making use off the techniques from one or more than one topic. I would encourage you to answer those questions and post your answers in the class Project forum. I'll be there to provide valuable feedback. Rest of the students will also discuss your answer would be a great experience for you. The second class project is creating a radio few applying for the position of a CEO of a company. Now that is interesting project, and if you're comfortable with recording, you're reading and posting it for feedback. That's great. If not, then that's also fine. Post your radio as playing for CEO position. This will require you to put in the use of techniques disgusting power topic as well as authority. Resort recovered in this project. Let's down all the capabilities you have. This will also help during your job interviews. Upcoming job interviews. Yeah, All right. I'm looking forward to seeing your class projects before a man as well as your feedback in the class discussion for Thank you guys. Thank you for its journey.