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14 Videos (22m)
    • Assertiveness Introduction

    • Assertiveness objectives

    • Definition of Assertiveness

    • Rights and Responsibilities

    • Choices of Behaviour

    • Aggressive behaviour

    • Passive Behaviour

    • Assertive Behaviour

    • Methods and Techniques

    • Barriers to Assertiveness

    • More Assertiveness Techniques

    • Avoiding Difficulties

    • The Rules of Assertiveness

    • Conclusions


About This Class

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Assertion is not about being aggressive nor is it about getting your own way.  It is about standing up for your rights and expressing your needs, your thoughts and your feelings in appropriate ways so that they are listened to with consideration. 

This class looks at different types of behaviour

  • Aggressive behaviour
  • Passive behaviour
  • Assertive behaviour

There are some hints, tips and methods that you can use to build your assertion to improve your interactions and relationships with others.

Changing your behaviour is NOT easy, especially when you are trying to be more assertive.  People will not necessarily react in positive, supportive ways and you will will have to deal with your emotional responses to this.

8 of 9 students recommendSee All

very good and clear explanation of assertiveness
Great information. Clear and easy to implement. Thank you.:-)





Robin Hills

Emotional Intelligence coach and facilitator

Hi. I'm Robin Hills.  It is my intention to offer the best and highest quality courses on emotional intelligence available through SkillShare and across the internet.  Teaching emotional intelligence skills is a challenge at the best of times.  I am not teaching any other type of classes on Skillshare as I am a specialist in emotional intelligence and it is the focus of my business.

These courses require you to take some ACTION and put into practice what you have learnt.

Please note that all classes are continually refined and updated to ensure they remain current and relevant.

I am an emotional intelligence coach, trainer and facilitator with over 30 years' business and commercial experience.  I am here to support and guide you.

My company is Ei4Change (Emotional Intelligence 4 Change) - recognised nationally and internationally as specialists with expertise in training, personal development and coaching focusing on emotional intelligence, positive psychology and neuroscience in the workplace.

My articles and papers on resilience have been published in international books and journals.

Over the last couple of years, I have delivered workshops at global emotional intelligence and neuroscience conferences. These have been held at Harvard University, at University of Manchester, in Cape Town and in Mumbai.

I hope you enjoy working to develop your resilience and your emotional intelligence and I look forward to working with you.