Becoming a UX Writer – Part 2: Your Application & Portfolio | Dr. Katharina Grimm | Skillshare

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Becoming a UX Writer – Part 2: Your Application & Portfolio

teacher avatar Dr. Katharina Grimm, Writer & Writing Educator

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Taught by industry leaders & working professionals
Topics include illustration, design, photography, and more

Watch this class and thousands more

Get unlimited access to every class
Taught by industry leaders & working professionals
Topics include illustration, design, photography, and more

Lessons in This Class

9 Lessons (60m)
    • 1. Introduction

    • 2. Becoming A UX Writer

    • 3. The Typical Application Process

    • 4. The Resume

    • 5. The Portfolio

    • 6. The Interview(s)

    • 7. The Home Assignment

    • 8. Further Tips & Tricks

    • 9. Final Thoughts

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About This Class

Since big tech companies have become increasingly aware of the importance of UX Writing, the young discipline offers promising job opportunities, exciting tasks, and a great career outlook.

However, for those who want to break into UX Writing, the first steps often seem the hardest: 

How do I apply, what can I expect the application process to look like, and how do I create a portfolio when I haven't done any projects yet?

If you ask yourself these and other questions and have not yet found an answer to them, this course is the right choice for you!

Who should join

This course is the perfect match for everybody who considers breaking into UX Writing and is interested in learning more about the tasks to do, the skills to learn and the steps to do in order to start a career in UX Writing. 

What you will learn

In this second part of the two-part series, you will learn

  • what the usual application process for UX Writers looks like
  • how to build a UX Writing portfolio to apply with 
  • how to tackle UX Writing job interviews
  • how to do typical home assignments in the application process

Sounds good? Then join this class and be perfectly prepared for finding your UX Writing dream job!

Please note: If you want to take this class but have no premium account yet, feel free to use my referral link and try free Premium for 14 days:

Meet Your Teacher

Teacher Profile Image

Dr. Katharina Grimm

Writer & Writing Educator


I'm passionate about all things writing, language and communication. As an anthropologist, I specialized in the field of effective communication and how we, as humans, can build trust through communication. 

What I do

I had worked as a communication strategist for several years before becoming a full-time writer. Today, I support digital product teams by creating and editing all kinds of writing with them – from tiny microcopy in coffee machine interfaces to essays and blog articles. 

What I teach

My areas of expertise include

UX Writing  Copywriting Content Writing Technical Writing  Personal Writing such as Journaling. 

How I teach

I love making sense of all these forms of writing, discovering their sim... See full profile

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1. Introduction: So hello everybody and welcome to this course which is called Becoming a UX writer. Now this course right here is the second part of a two course series. And after we have talked about the general job profile of a UX writer in the first part, we will now focus on the application process. And that means that we will talk about the four essential parts of the application process. Your resume, your portfolio, the interviews, and your home assignment. And I will walk you through all of these steps and show you how to tackle them. For example, how to create your portfolio and how to do your home assignment when you have no experience in your writing or design. So this is a very practice-oriented course and that makes it the perfect choice for everybody who actually wants to apply for a job and you explaining, and for everybody who wants to hire a UX writer. And if you're one of those people and you're interested in learning more about the application process. And I wish you lots and lots of fun with this course. 2. Becoming A UX Writer: So hello everybody and welcome as promised in this second part of the two core serious about starting a career in UX writing, we will talk about your application and portfolio. So the very practical part of your journey to becoming a UX writer. Now, before we get to talk about the core of this course, the application process, Let's kick this off with some groundwork so we all know what we're talking about here. And if you know my classes, this always means that we first have to get very clear about what UX writing actually is. So let's take a look at the definition that we usually work with in my classes, which is this one. It's a definition provided by the UX writers collective and it has been adjusted by me. And if you're interested in why I did that, you can head over to my introductory course about UX writing, which is where I explain this in detail. So this definition says UX writing is the practice of crafting the user facing and user guiding texts that appears within the design of digital products. So if this is what you want to do, creating the user facing and user guiding text that appears within the design of digital products. And you want to find a job where you do exactly that and this is the right course for you. So let's do a little recap if you haven't seen the first part of this course because as I said, this is the second part of a two core serious. And if you have not watched the first part, you should still be able to follow this one. So for this recap, I want to summarize what we've learned about the role of the UX brighter in the first course. And that is, for example, that a UX brighter actually has a super exciting job profile because you will not only be writing, you will also be part of the product design process, you will probably do UX research. You will work in the intersection of branding and design and so on. And you will work closely with amazing teams and several different stake holders that will provide you with valuable insights. So the role of the UX writer goes along with a lot of communication and interaction with inspiring people, which means that you will collaborate with many experts and have a steep learning curve. But there are more great things about being a UX brighter, for example, uh, you expire usually a great career outlook. Some experts call UX writing the hottest discipline and the field of UX, search trends show that people become increasingly aware of your writing and increasingly interested in it. And there is an increasing number of UX writing positions out there. And most of them include attractive salaries and benefits. So if you want to transition into the position of a UX writer, that's probably a good idea. Last but not least, the one thing that you have to know about working as a UX writer and you excite or works in an ever-changing environment. Now as you know you exciting is that very young discipline and a lot of things like tools and processes are not really defined. And that means that we have to learn a lot and we have to find our own path. We need to find the right tools ourselves, and we need to establish processes and the companies that we work for, which can be very interesting, but of course also very challenging. And there are more things that can be very challenging, especially when you are only about to become a UX writer. And becoming a3x writer seems especially challenging when you have no experience yet. And that often means you also have no projects to show an, even if you had something to show, you may have no design skills to create a nice portfolio to show your skills off. Last but not least, it may be challenging if you've never interviewed for our UX dot before and you don't know what to expect from the application process. And if you feel exactly like that, you've come to the right place. So all I can say is if that's how you feel and don't worry, I will walk you through the whole process. So you've got this and once you've finished this class, that will be nothing for you to worry about. So if you're ready to dive into this, let's go and start with the first lesson about the application process, in which we will first talk about a typical application process for a UX writing role. Looks like. 3. The Typical Application Process: So welcome to the next lesson of this class. And as I promised in this lesson, we will take a look at the typical application process. So let's go through the steps quickly. And the first thing that we need to do is prepare the resume. The resume is a summary of your work experience, your education, and your skills. And just like for any other position, you also need to prepare a resume for your application for a UX writing position so that the HR manager who receives replication gets to know you a little better before meeting you. The second part of your application should be your portfolio. Your portfolio displace the actual texts you have written for clients. So projects that you have done plus some information about the writing process and your approach. Now, this is usually the hardest part, especially for applicants who are new to UX writing because they don't know what to display here, but I promise we will get to that a little later. Next part of your application is being interviewed, which might also be kind of a black box. So people who are just about to enter the field of UX or you exciting in particular, because they don't know what to expect and they don't know how to route for themselves if they have little or no experience in the field. And last but not least, we got the assignment or home exercise as it is often called. So this is the task that you will have to do to prove that you can solve writing problems with your skills. So for example, you might get asked to write an error message or a whole onboarding flow and then you present your results to your future boss, your future team. So these are the four essential things that you will be confronted with when applying for a job as a UX writer. And what we'll do now is we dive into each one of these steps. So you will have the whole package ready and you're really good to go. Okay? And if you're ready for that, let's dive deeper into the first part of the application process, which is preparing your resume and we will look at that in the next lesson. So see you there. 4. The Resume: So welcome to the next lesson, which will be all about preparing your resume. Now basically, there is not much of a difference to when you apply for other jobs. Just some minor things to keep in mind here. But a few things are actually worth mentioning here. And I will also show you some examples of resumes of UX writers. So you will get an idea of how to lay out and design your resume and Watson mentioned in your resume. But first things first, let's talk about what's kind of inflammation. You should include in your resume. Of course, include formal elements like your personal information. So your name, address, email address, and telephone number. You may or may not include a photo of yourself. Of course, this is always nice so people can have a slight glimpse at your personality. But if you feel more comfortable not sharing a photo of yourself, I think this should be fine too, because times have changed here a little bit. Now, other than that, include former positions named your employers and mentioned when and how long you have worked for a certain company or a client or for yourself. Also include tasks and projects you were responsible for. And now here's the deal. You have not worked as a UX Mitre before. Highlight those tasks from your previous jobs that had to do with writing. And the same goes for your skills and certificates. Focus on what is important for your role here mentioned language certificates instead of finance class certificates, for example. And of course, include information about your formal education. And here if you have, for example, majored in academic writing or something like that, mentioned it, okay. But I guess this advice is kind of obvious, so let's head over to the way you should style and layout and format your resume. A few things to keep in mind here. And most important piece of advice here is you're not applying for a writing role. Here you're applying for a UX role. Some make reading your resume and experience. Now what does that mean? So first of all, make opening, downloading and reading your resume symbol. So either provided on your website or as a PDF? Never as a Microsoft Doc or a Google Doc or as a pages document or something like that because not everybody might work with these applications. Next up, keep it concise and limit your resume to one page if you can, two pages if you must, and provide only essential and necessary information. So don't list every internship and every job you've ever had in detail named the ones that are relevant for this role. Of course, choose a professional layout that is easy to navigate so readers can jump back and forth between sections. So I have read a lot of resumes that include lung copy and full sentences and a lot of, you know, walls of text, which is very hard to scan and grasp, so you want to avoid that. And last button, at least, choose your language and your wording according to your target audience. So don't bombard the reader with technical terms or your specific company vocabulary. Just try to keep it as easy to understand as possible. Now here are some examples for resumes of UX writers that are really, really cool. I found them all in an article about grade UX writing portfolios. The first one that I want to show you is from tests Ted Lynn. So you can see how she uses a very clear hierarchy for headlines. So we can see at first glance that she has worked in these four positions. We can see where she had worked and how long she had worked there. And below each position you see her main tasks. So you get an idea that SHE, for example, also has experience with testing copy and but localization. And we also see at first glance that she has interesting certificates. And below that, which you can't see on the screenshot here, you can see that she speaks several languages. Also, the black and white pattern creates a clear contrasts and she uses a really easy to read font. Now, the second example is this one by Heather McBride, and as you can see, she did the same thing, clear hierarchy of headlines. She highlights the most important tasks of each job. And here on the right side of the page, she included her education and skills. So all the inflammation and HR manager needs on one page. And here's a third example coming from Marina Bosniak. And this right here is brilliant, really, really brilliant. This does not even look like a resume. It just looks like a well-structured personal statement, especially because Marina does not begin with the formal stuff like, for example, where she previously worked. But she begins with a How can I help section in which he gives an overview of her skills actually. Then we've got the work experience section and below that we've got the education section. So what Marina probably did is she put a lot of effort into thinking about which information might be most interesting to the person reading this. And then she left the typical pattern of a resume behind for serving the reader's needs. Very, very nice. So of course, you can pause here and take a closer look at both these examples. And as I said, you can check out this medium article for more examples. But I really found these examples to be the best ones. So other than taking a closer look at these examples, I will recommend you to do another thing, our first exercise. And in this class we will work with different exercises for those of you who already prepared some of their application material, and those of you who worked with a blank page. So I first got an exercise for all those who already have a resume prepared, which is grab your own resume and check it for the quality criteria mentioned in this chapter. And for this, you can either use the resume checklist that I provided in the download section or you can watch this lesson again. And for those who don't have a resume prepared, also got an exercise which is make a list of the positions and tasks or projects you would like to include in your resume and write them out in a text editor of your choice. So, uh, no need to craft a layout or anything or find the perfect font. Just write down the information you want to include because that helps us to fight the blank page and get started. And if you're done with that, you can head over to the next lesson where we will tackle a very interesting tasks in preparing your application, which will be your portfolio. And if you're ready for that, I'll see you there. 5. The Portfolio: So welcome to the next lesson of this class. And this is a big lesson and an exciting lesson because it tackled something I know many of you are afraid to touch on, which is building your portfolio. Now, the portfolios and essential part of your application because it really shows your skills and your approach to solving UX problems with words. However, creating a UX writing portfolio can be extremely challenging. So I know that many, especially new writers tried to skip this part. So let's take a second and discuss this question right here. First, why are you writing portfolios necessary? And there's a great article about UX writing portfolios written by NUL fleet. And in this article he allows us to feel that feeling, that feeling of resistance against creating a portfolio. And he says that we rightfully feel this resistance because portfolio somehow feel impersonal and you know, not very nice because they only allow a small glimpse at a writer's work and we don't want to be judged by that small glimpse. However, Andy also SAS that a portfolio is really one of the best ways to see if you're seriously interested in the role. And it is here to prove some of your most important skills for this role. To be more precise, your UX writing portfolio should prove that you have a systematic approach to solving problems in your field of expertise. It should also prove that you have an understanding of UX and then you can solve UX problems with words because that's what you do as a UX writer. It should also prove that you speak the language of UX so you know how to describe UX problems and u x elements and that you use the right words because that means that you are really familiar with the field of UX. And that is important because you will work in the field of UX. And now last but not least, the way you selected, described, and presented your UX writing projects should prove that you can communicate both your results and your rationale behind your approach, which is very important for being successful as a UX writer. Now, these functions of a portfolio can guide us the way in the following part of this class in which we will cut to the chase and talk about how to actually build a UX writing portfolio. Let's start with what to include in your portfolio. And now the best way to approach this is to have some empathy with your target audience and think how they will use your portfolio. They will probably open your portfolio, maybe printed out, read it, discuss it for water to your future teammates. So this thing will go round and round and it would probably not always be forwarded together with your resume. And that's why, First and foremost, you should always include your personal information. People should definitely see your work and immediately know who it is from. So include your name, contact information, and even the link to your social media profiles because people will be curious about who you are when they see your work. Now the next thing you should include, of course, is work samples that represent your skills. So the very heart of your portfolio right? Here's an example, again from Marina Pontiac. And you can see here how she included very different types of work. She displayed three apps where she was responsible for the UX writing. And she also included the voice guidelines for two companies and the privacy policy of another website. So great mix of things. So you rider or full-stack writer can be responsible for. Also, she created a very nice and clean overview here. Easy to recognize what this is about, easy to scan, easy to understand. A similar approach is taken by Leonardo re mondo, freelance UX writer from Seattle. Very clean overview. And when you hover over these cover images, you will see who this writing was done for. So the portfolios that I analyzed all show floor to 10 work samples. I would recommend to choose no more than six examples. It's better basically to carefully select the examples you really, really want to show. Then just throw in every piece of work you've ever done. Okay? But there's more than this because you don't simply put the end result in there. You also want to include the context of the project as well as the specific challenge that you were supposed to tackle here and your approach to solving the problem. Let's take a look at this example right here. Here we got, for example, the problem description. We got some data that is interesting for solving the problem. And we have a brief description of the problem solving approach, followed by a description of the solution and the final results. And then when we scroll down a little further, we get more information about the actual real life outcome and details about the copy and the rationale behind the decisions that have been made. And but you can also include other kinds of inflammation like in this portfolio. U x writer Sarah and always gives a brief introduction to the project and her role in this project. And then you can scroll down and get information about the whole project. Now a third example is this one, again, a short introduction about the project, a description of the job to be done, which is called scope here. And then the role of the writer in this and this is new to us. We also got inflammation about the stakeholders and the process. Now, the last thing you should include in your portfolio if this inflammation is available to you, is metrics of impact or other forms of proof of success. For example, like in this portfolio right here, where we get a little info right here about the impact of the changes that were made. This is another example right here where we'd get some information right here that there was a 31 percent increase in customer shopping online. So now that we know the basic elements of your portfolio, Let's move on and take a look at how to find content for your portfolio and how to choose the right work samples for your portfolio, because this is really the interesting part here. So I've read a lot of articles about this topic and of course I have my own experience. And one of the most important things to keep in mind here is opt for recent work. Keep it current because if you only include work that is like five or six, or even seven or eight years old. That is probably a red flag, too many recruiters. Next thing, and this is something you won't find in many articles because it's a harsh truth. Prioritize the work that you did for clients or companies with a big name. It actually impresses people because it shows that you are ready to write for a large audience and you gain the trust of managers that can probably work with whoever they want. So the big names are actually a big plus. Next up for work where you tackled an interesting challenge away, you had to solve a very interesting problem. I don't know if recruiters get too crazy about this, but if there's already a UX brighter on board, all the UX director or art director reached her portfolio. They will love it. And these are actually the people that you need to convince. And by the way, this can also mean that when you apply for a job as a UX writer in the banking industry, that you highlight those pieces of work that you did for banking apps, for example. Or if you apply for a position in a startup, choose work that you did for a startup. And last point here, show some variety. Show work that really illustrates the broad range of your skills. So show some error messages are unloading flows where you need to manage the emotions of the user and also show a very solid and form the checkout process and an online shopping experience. Or show the writing for really cool startup with a cookie brand voice. And show the writing for really big company with a really neutral and super professional brand voice. Okay? So this is it, this is what you need to keep in mind when you choose the content for your portfolio. Now if you're all like, Hey, I'm taking this class because I'm new to UX writing. So don't act like I got 500 products to choose from. I know. And hey, I got you. Let's see how you can find content for your portfolio when you have no experience. Let's go now some really easy steps so you can take immediately wherever you work right now. Why not try to make suggestions for the copy in your current position. So let's say you're a UX designer or front end dev interested in switching to UX writing, just look at the product you're working on right now and tried to figure out if there's anything to improve here text wise. Or if you work as a journalist for a cool magazine, check your magazine's website out, see if there's any micro copy that could be better. This will give you a real-life example and you also have background knowledge about this case. This goes hand in hand with the next one. Because if you don't work for a company right now or you feel uncomfortable writing for them. Rewrite other existing copy, open your favorite app and see what can be done better and why or just keep an eye open while navigating through the Internet. Lookout for website and apps that need to get some touch-up. Another idea is to help a designer friend out. So if you know what UX writing is your most likely some familiar with the field of UX. So chances are, you know, a UX or UI designer asks what they're working on and see if they need a helping hand with their copy. Because with this you get a real life project that you can actually have an impact on. Now, if that's still not for you, you can also consider to take part in an online challenge. There are a bunch of online challenges out there that you can join where you will get a certain task. So for example, please write a notification message that informs users. That their flight has been canceled or something like that. And then you solve that problem. And another option to get some samples for your portfolio that I just want to mention here to give you the complete list, is that you can also do pro Bono or low paid work. For example, an unpaid internship. However, please be careful here because you can of course, always support an NGO or an organization which you believe in. But please, What's out to be treated fairly and don't work low-paid if you know the company can afford to pay you, okay? Take good care of yourself here, okay? Now if you're a designer or a developer, that's cool because that means you can actually build screens. So provide some design contexts to your writing. If you don't know how to build a screen, don't worry, we've got these two good friends right here, Miro and whimsical, and they have great templates for screens. And I will show you later how to use these templates when we talk about your assignment. Now that we know what we need to include in our portfolio and how we choose the right projects on our portfolio. We can now discuss another important aspect when it comes to creating your portfolio, which is how to present your portfolio. So which format do we choose and what do we need to keep in mind style wise. Now, as we've already mentioned when talking about the resume, it is very important to keep your portfolio easy to scan. Now, to be honest with you, I have not found too many great examples of portfolios that are easy to skin. Most of them have a super cool and clean overview. But when it comes to the detailed presentation of the cases, there is a lot of inflammation going on large walls of texts that require the reader to really sit down and read the whole thing. But one good example I think is this one. The information that you can see on the left here is the only written information that you get. When you scroll down, you can only see the screen design with the writing in it. And to be honest, that should be enough because your portfolio should give people an idea of what you have worked on and what kind of challenge who tackled and how you tackled it. It should be informative and make people curious and encourage them to talk to you about it. But it doesn't need to be a full-blown written case study. The next very important piece of advice that a lot of recruiters mentioned in the articles that I read. And I can also confirm that from my experience, put a focus on the copy and the writing process. Now, I have seen a lot of portfolios where people put the whole project outline into their portfolio. When you do that, recruiters have to read the whole thing and then they themselves have to find out what your job or your contribution to the project was, which is not a cool experience for them. So focus on the relevant information about the copy the brand boys, maybe user research for your writing. The rest should be kept really short and, or you can exclude it entirely. Next thing, two's an online portfolio. If you can never go for Google Docs or Google presentations or a keynote or anything like that, either choose a PDF or an online presentation on the website. And if you can choose between the two, choose the letter because a PDF is okay for resume because it is only one or two pages long. But your portfolio will probably be a bit longer and that means a lot of scrolling. So if you can always choose an online portfolio, I put together a little overview of services you can consult here. These are just some, there are many more. And with all of these, you can build your own portfolio online. Now you can pause here, take a screenshot, visit their website, check them out, and just see which one works best for you. So last one, if you are about to compose your portfolio and you're a little uninspired. Just check out other writers portfolios because there are many different examples out there, a lot of different styles. And you can check them out to get an idea of which style you like best. As I have mentioned before, one way to do that is looking through block articles like this one from UVA cached sure. Where the portfolios of different UX writers are presented like that. And you can click on them and check them out. Now there are some similar articles out there. You can just Google UX writing portfolios and see what pops up here. Now let's imagine you now know what to include in your portfolio. You know how to choose the right project for your portfolio and you know how to layout and style your portfolio and water right here. And so you start to create your portfolio and then you have the first draft of your portfolio. Now what else is there to do? Of course, the quality check. This is really, really important because you're a portfolio does not only show the work that you've done, it is also a sample of your work in itself. And since you're applying for writing role, the writing in your portfolio must be spot on and perfect. So definitely check your grammar and spelling. Eliminate all typos and check if you're writing makes sense. And here it can also help to have a friend or a colleague or mentor check your portfolio for consistency, logic, and also language. Because we all know the longer you work on a product that easier, we tend to not see certain mistakes we make. Now another important aspect if you worked with real-life projects and 12, involve real client work is to make sure if the design and texts you want to show contain confidential information. For example, if you want to show you a project you recently finished. But the product is not launched yet. If you include real life work, please ask your client if it's okay to showcase it and if they say no, it doesn't mean that you can include it in your portfolio by you can ask if you can use it on publicly. And in this case, the reader needs a password or a PIN code to access the portfolio and then you simply give this password Oh, PIN code to the recruiter. And last, check if all links work and if your contact data is up to date, click all the links are provided in your resume and your portfolio in different browsers and even mobile. Just see if they work and double-check your e-mail address, telephone number, and social media profile names. Now, some final things to keep in mind here. First of all, use screenshots instead of life texts. So for example, build your screen and Miro a whimsical, but never sent the link of these boards directly, but download the screens and put them on your website or into a PDF. Because if you use life texts here, there might be a chance that your readers click on something, changed, something, the lead something as cetera, or that the text is not probably displayed on certain devices. Another important piece of advice that is generally relevant for all applications, choose proper names for the document you sent over. For example, if you send your resume and portfolio as a PDF, I don't name them. Portfolio just because that helps you to find that file on your laptop. Think of the inflammation the recruiter needs and recruiters will probably receive a lot of portfolios. So definitely include your last name and say what kind of portfolio this is because the recruiter might also receive USDA line portfolios. Next thing, always make clear what your job and the project was. So what did you write? What can you actually take credit for if you worked on the project and simply put a lot of screens and there with UX writing in it and copywriting and legal texts, etc. And you don't mention which of these texts who have written their recruiter and your future team may think you have something to height here. And there's a lot of confusion going on. Next. Be a perfectionist when it comes to language. We kind of already mentioned this one. I think since you will be applying for writing job, be a perfectionist when it comes to language. And that means always have the quality criteria for good writing in mind. Be clear, be concise, be empathetic, and so on. And that is closely related to the next point. Watched the usability of your portfolio. Now I have seen portfolios that use crazy colors, crazy phones that use huge images that make you a scroll and scroll and scroll. Please watch out for all these things. Keep it cool, keep it clear, and keep it simple. Okay. Now that wasn't really long and intense, less than I think, but also a very important one. So let's close this lesson within exercise. And again, I've got two different exercises. The first one is for those who already have a portfolio and it goes like this. Grab your own portfolio and check it for the quality criteria mentioned in this chapter. And you can use the portfolio checklist that I provided in the download section, or you can skip through this lesson again. And the second exercise for those who don't have a portfolio goes like this. Try a UX writing or UX design challenge generator of your choice and start writing here A3 challenge generators. There are more out there, but if you don't want to search for one, you can just take one of these. And now if you don't know how to do screen design, you can just write the copy. You don't have to design a screen or you scribble down the screen design with pen and paper, or you just try whimsical or Miro yourself. But as I said, I will explain both these applications later on. So if you feel uncomfortable figuring them out by yourself, you can wait until we talk about the home assignment and then you can put your writing into screens. But for now we only need the writing, the copy. Now basically this exercise is just about you playing around with these challenges generators to see that you can use these cases for filling up your portfolio. And if you've done that and test this out, we're finally done with this lesson. And you can head over to the next lesson in which we will talk about the interview. Also a very important step. And when you're ready for that, I'll see you there. 6. The Interview(s): So welcome to the next lesson in which we will talk about preparing the interview or interviews. Because sometimes in the application process you have to take several interviews. Now let's take a look at what you can generally expect. So the first question is, who will attend the interview when you interview for such a role? In most cases, the HR or hiring manager will be part of that interview, as well as your future boss and a field expert from your future team, like the UX director or the director. And in some cases, even some of your future teammates will be part of the interview, but that is pretty rare. What happens then is all attendees, including yourself, will introduce themselves, of course, and this is also your moment to shine. I know many people don't prepare for this because they think, hey, I just have to introduce myself by what I even prepare for this. And what happens then is either these people have no idea what to say except for their name or they start to say everything that comes to their mind enough been guilty of that as well, without finding an end to their introduction. So what you do here is you say thank you for inviting me. My name is this and that. I'm a junior UX writer working in this field for two years and I'm ready to take the next step, or I'm a journalist with a passion for UX and I'm ready to turn that passion into my profession or whatever, something like that. And if you feel comfortable with that, you can also say how old you are or where you're from. But I stopped doing that long time ago probably because I'm older than I look. But anyways, next thing you can expect to happen is you will be asked questions about both your resume and your portfolio. And when you get asked questions here, make sure you don't just say what's already written in your portfolio or your resume. These people probably have read your portfolio and your resumes, so no need to repeat it all, especially when they go for Global, more general questions like, can you tell us a little bit about your work experience? Don't simply name all the jobs you listed in your resume. Instead, try to wrap your experience by saying something like, I started out with journalism, but soon realized that I was interested in other writing disciplines as well. So I had transitioned into copywriting and then I fell in love with the idea of becoming a writer and tech. So I tried technical writing and so on and so forth. So give them more information than is included in your resume. Connect the dots in your resume so it makes sense to them. Because when these things make sense, it will help you to become more relatable and that builds trust. Next and last thing you can expect in an interview is you get to ask questions. So you will be asked, Hey, are there any questions that you have or is there anything that you would like to know, et cetera here? You really have to be prepared. Okay. Because simply saying no, I don't have questions that just shows that you are either not prepared or not interested or you're not knowledgeable enough to really ask the right questions. And if you ask questions, don't go for the obvious, so don't go for the salary or how many days you'll have off, et cetera. But take the chance to ask work-related questions like, does your company have any other right as I would collaborate with our how are your product teams typically structured or how is the UX department structured? Who will you be reporting to, et cetera. So this is something you should really powerful and talking about preparing. How do we prepare for interviews? A few steps. Now, one thing that I learned from both interviewing people and being interviewed myself, bring additional notes to your portfolio and resume. So think of the things you would like people to know about each of your work experiences. Because people will ask questions about each job and each project that you've presented them. But you should not only prepare information about yourself, you should also prepare information about the company or the client you apply to. So do some research about the company or the client in general, and especially search for information about their writing, their brand voice, their style guide, their UX, their products, and so on. Now, you should also prepare for being asked some personal questions, so your motivation, your values, et cetera. And that means you should also think about what you would like to let the interviewer know about yourself, your person. How much do you want to open up about your strengths and weaknesses? What are things that you will need to get better at? What are your values? How do you behave in a team setting? How do you deal with stress and difficult situations? How do you handle conflicts, et cetera? And while these questions probably will pop up in an interview, you have full control about how you answered them. And to take that control, you've got to be a little prepared for it. However, no need to fabricate a fake image or a lie about yourself. Just be yourself, but decide for yourself which parts of you you want to share and how you want to share them, okay? Next thing, as I already mentioned, prepare questions to ask the interviewer is when it's your turn to ask questions. I just named some examples, but basically you should just sit down and really think about what you would like to know. So stuff that really affects your everyday work, stuff that really matters to you. Like for example, how big is the team or whatever, okay? So and last one. Bring your documents along digitally and printed because sometimes people want to discuss your project or your work experience and having your resume and portfolio both in front of you. We'll help you to navigate the conversation and refer to certain projects, for example. And you can also bring copies for the interviewer So you have them ready in case anyone has forgotten theirs. And by the way, all of this also applies to when you have an online interview and just open your resume and your portfolio on your computer and be ready to share your screen at any time. Now I know one of the things that can seem very intimidating about these interviews is that we don't know the course and interview may take. So here are some common questions that I got asked and that I myself would ask in an interview. First one is this one, which of your projects was most interesting to you and why? Now when I ask this question, I want to see several things. First, I want to see that spark in your eyes when you talk about UX writing. I want to hear your passion because only then I know that you're willing to learn and find your way. Second, I want to see what you care about in a project. So did you like the project because the client was easy to work with? I'll because it challenged do. And third, I want to know how intense you reflect about your work and how well you can talk about your projects. So please don't just answer, hey, I just liked all of my projects. Next one. Why did you leave your last job? Why do you want to work with us? These are basically the same kinds of questions, or at least the answers to these questions should be similar. Now, when I personally asked this, I want to hear what you're looking for. So let me know what you care for. So for example, let's say you're a junior UX writer and you quit your last job because the vibe in your team was bad. And you felt uncomfortable. Don't say you felt uncomfortable. Say you look for a great team to tackle challenges together. Or let's say you left your job as a journalist at a digital magazine and now you want to transition into UX writing. Don't say, Hey, I want to leave classic journalism behind. It just wasn't for me anymore. Say, I noticed that I love writing concise and reader friendly short texts. So I can really see myself switching to edX writing and I love your product. So I would love to be a UX biter at your company. So these are just some examples. Another question I would ask is, what was the situation that challenged you as a writer and how did you tackle it? Now here people usually just want to know how you define a challenge. So what kind of situation do you choose when I ask you for a challenging situation? And the other thing people usually want to know here is how you approach such a situation. So are you a good problem solver on your person that communicates a lot? Did you take the lead in solving the situation or did you follow along with your team? How creative or bolt were you, et cetera? And often this is also a moment for the interviewers to see whether your style of handling things, Mencius, their company culture, and it helps them to see which skills you have. So for example, did you solve the problem by conducting user research or design thinking or whatever? Another common question is. Which of your skills do you think still need improvement? Closer related to the, what are your weaknesses? Here? We want to know how honest you are. We want to know if you're aware of your weaknesses and if you're able and willing to address them in front of others. And of course, we also want to know about, you know, indeed, your actual weaknesses. And if you answer these questions, dare to be honest, but also address how you work on improving yourself, how you would want to be better at a certain skill and so on. So let's stick with our example. Let's say you've worked as a journalist and are now ready to switch to UX writing. So you might answer, I'm new to the field of u x, so this is where I have to learn the most, but I worked with online courses every week to get better and better and I'm hungry for learning more. And the last question I want to discuss with you, the one that many of you have been waiting for. You don't have any writing experience. So why should we hire you? Now prepare for this question because it will be asked if you transitioned into UX writing. And keep in mind, the end of us don't want to see you fail because where is the point in that? They really want to know what you bring to the table. So tell them, if you're a journalist, you are audience-centered. You're good with words. You are capable of explaining complex things in easy words and so on. If you're an art historian, you know a lot about storytelling or take my example. I'm an anthropologist, so I know about human communication and how humans build trust with communication. So really sit down and think of a good answer to this question because I know whichever field you come from, you have a good answer for this question. Okay? Now, let's close this class with an exercise. It goes like this. Very simple, very easy answer the questions that we just discussed. Of course, the last one is only relevant for you when you are new to the field of UX writing. So you don't have to answer it when you're already working as a UX writer. And so you don't have to skip back and forth here. Here are the questions again. So you can pause right here and answer them. Just take a pen and paper or open your favorite text editor and take some notes. And if you're done with that, I'll see you in the next chapter where we will talk about the home assignment. So see you there. 7. The Home Assignment : So welcome to the next lesson. And in this one we want to talk about the home assignment. Now usually like in many writing jobs and like in many you XR design jobs, it is part of the application process that the company will give you a certain UX writing challenge, and they will ask you to actually write some copy for them. Now, what exactly can you expect here? So of course, what will happen is you will be given a writing exercise. It can be a tiny little error message or a whole user flow. And then you will also be given a deadline. So they will tell you, Hey, we should meet again in two or three weeks and then you should have completed this exercise. And in some cases, you will even be told how many hours it should take you to complete this exercise. And then you will be asked if you manage to complete the exercise within this time-frame or not. And I would really recommend to keep it honest here because in some cases the team will give you too little or too much time and they expect you to realize this. However, when you have completed your exercise, of course, you should present your results in front of the field experts of that company or your client. So for example, the UX director, the director is UX UI designers, UX researchers, or other writers. So this is what happens in this step of the application process. And if you've never done this before, I got some common exercises just to give you a feeling for what to expect here. Now, one possible exercise for your home assignment could be rewrite the onboarding flow of our app, or it might be rewrite the checkout process of our store. Or last example. Imagine you apply for a position at an agency and they worked for clients in the food industry like restaurants and hotels. And then you've given the exercise. We want our users to leave as a review, please write a pop-up message that encourages them to do so. So those were three examples for possible exercises for your home assignment. Now enough from theory, Let's move on to practice. How do we actually prepare a home assignments? So how do we do our homework here? And here I've got some tips and tricks for you. And I will also show you how to create screens, can put your writing into. But let's start with this. Let's start from the moment you've given your exercise. The first thing you need to do is making sure to clarify misunderstandings and get answers to open questions as soon as possible. So when you're given the exercise, asked who to call or who to write to when you have any questions. Then take the assignment home, look at it, think it through, create a list of open questions that you have and then send them to that person asap. So you know, you can start to work on your assignments soon. And now when everything's clear, research the brand voice of the company. So you know whether to write in a funny and quirky, I'll serious and technical way. It also helps to explain your writing decisions. So if you write something and the endeavor us ask you why you wrote your copy the way you wrote it. You can refer to their brand boys, which will definitely be a big plus. Now, in addition to that, you should also conduct some desk research about the target audience. Now if you don't know what the exact target audience of this company is, think about it, make assumptions and build on them. Let's say you're supposed to write an onboarding flow for a ticket app for local events. Thank You. Can just Google and see if there's any research available, any case studies like these right here where you can find more general information. The next thing you do is you draft the user flow, describe the problem, and describe your solution to that problem. And you can do that by writing things down, taking notes, you know, just some quick bullet points to figure out where this is going. And after you did all that, you can build it. And if you are a UX designer or a developer, as I said earlier, you will probably know how to get your writing into screens. But if you are really new to UX writing, you might struggle with how to present your writing and contexts, so how to build screens. But as I promised you before, I will show you how to do exactly that when you have absolutely no idea. So in the lesson, we talked about your portfolio. I already mentioned these two virtual workspaces, Miro and whimsical. And I promised you that I show you how to present your UX writing with them. So let's do that. And let's start with whimsical. Now, what you do first is you create an account with them and then you log in and you get to this dashboard. And then what you wanna do is you want to click this one new wireframe, and then a new space will open up. And this space will look exactly like this. And then you see the sidebar on the left side here. And here you click at frame, and then this pops up. And then you can choose the frame that Mencius your flow. So if you're asked to write an onboarding flow phone app, you can click on Phone x for example. And then what you'll get is a mock-up frame that looks like this. And when you have that, you can start building your screen by clicking on this icon right here at element. And then this drop-down opens. And you can put these elements into your screen. And if you have put these elements into your screen, you can add text by clicking here. And you can also use this at texts function to put some notes next to your screen like this. Now he can explain the user story or give some additional information about your writing. And now, if you're like, Hey, I'm not a designer, how in the world should I know which elements to put where? You can simply make a screenshot of an app, a website, and paste it onto your board so you can just recreate this screen. Now, this is one way you can put your writing into context for your home assignment. Another way to do it is with Miro, which works in a similar way but is slightly different. So just like whimsical, you create an account with Miro, then you lock in, and then you will see this overview right here, from which you can create a new board, which is what we wanna do. So you can click this big blue square right here. And then before you will be beamed onto your new board, there's a pop-up showing you different kinds of templates from which you can choose to have on your board. And here you scroll down until you reach this exact category, research and design. And then you click app wireframe, and then you will be beamed onto your board. And we'll have some wire-frame templates in it, just like this. And then what you can do is you can zoom in, choose a wireframe that fits your assignment, and then, right, and then delete all the other wireframes. Now this is really a playground. They, you should check out, see what's possible. And if you don't know Miro, It's actually a pretty well established in the design and product community. So if you want to do something with me row and don't know how to do it. You can just Google it because they are probably a lot of tutorials and discussions about mira out there. Now, when you have written your copy and put it into screens, it's showtime. So let's talk about how to present your assignment. Just some advice here. Now what is important for your presentation is that you have a storytelling. So don't just take the interviewers onto your mirror, a whimsical bought, but prepare both a presentation and your screen drafts. It is probably best if you download or export your screens from Meroe a whimsical and then paste them into a really nice presentation. And in this presentation, you'll summarize the tasks you were asked to do for your assignment once again, and you give additional information about your rationale and your approach. So tell people what kind of research you did and why you found out and what your assumptions were. And then you present it to the interviewers. And when you do so, one important thing, please watch the time. Some interviewers will cut you off once the time you were given to a present is up so you don't get the chance to present all your ideas. And of course, it is also polite to respect the time of the people attending your presentation. Last thing really important as well, allow questions and prepare to answer them smoothly. So before holding the presentation, I think of potential questions that may come up and prepare possible answers. You can also hold the presentation in front of a friend before you're presented in front of the interviewers because that may help you to find out if there's any important information missing. Now, that's it for the home assignment. Let's complete this lesson with a nice little exercise, which will also be our class project. So let's take a look. Try a UX writing or UX design challenge generator of your choice and build a screen and Miro whimsical or any other virtual workspace of your choice to show your writing and context. Now, just try this out, play around with it a little. Have some fun here and get familiar with this. And of course, please feel free to share the results with the community. Maybe you can even share your favorite challenge generator or your favorite workspace so others can also know about them. Now here are, again, the links to some challenge generators and the links to the two workspaces I showed you. And now as I said, just try it, have fun with it. And when you're done, Let's head over to the last lesson of this class in which I will give you some final tips and tricks. 8. Further Tips & Tricks: So welcome to the last lesson of this class. And now before I let you go As promised, I got some final tips and tricks for you that will generally help you to succeed with your application. Now first thing, get referrals. If you can. Referrals are statements of people who have worked with you and who can give you credit for certain skills, our accomplishments. It doesn't necessarily have to be a former boss or a client, even though that would be perfect of course. But it can also be, for example, a colleague who worked with you very closely. Just ask them about which of your skills they could officially confirm. And then you can include such statements in an extra document and headed in with all your other documents. This will definitely help the recruiters and your future team to build trust in your skills and to get to know your exact skill profile a little better. Next up, stay on top of what's going on in the design and UX community, watched the trends in the UX writing community, check out new tools, et cetera. Because it might be that the interviewers want to talk with you about these things. And of course then it will be great if you know about these things. Next up. I know many people who are new to the field of UX writing our little intimidated. And you might think, hey, I'm not good enough. But believe me, you got tons and tons of skills from your previous jobs, all from your studies that are relevant. Let it be hard skills like writing and UX and research, or soft skills like empathy and communication. So be aware of that and be confident when you talk about yourself and your work, your work and your efforts deserve it to be presented in a respectful and confident way by, you know, as always, that includes that you are also aware of while you can still improve and why you can still learn about so 2D your horn, but keep it real. Now a little related to that. Keep on broadening your skill set. Finding your ultimate dream job as a UX writer can be a journey. So get used to learning a lot of new things and enjoy learning. I mean, you are already taking this online class, so I guess you're really willing to learn and ready to learn. So keep that up. It's a great skill, It's a great attitude, great mindset. And last but not least, invest in your personal brand. Because the first thing recruiters will do, of course, is Google your name, check your LinkedIn, check your everything. And of course it would be nicer for them to have a medium article about UX writing, then just some photos from your last vacation on Instagram. So if you can invest some time and your personal brand, especially as it is presented online, get yourself a simple website, update, your LinkedIn profile, et cetera. And with that, you're really got the cherry on top of your self-presentation, which will give you amazing chances in lending a great job as a UX writer. So this is it. Thank you so much for sticking around and if you want to, you can join me on some final remarks and my altro. And if not, I hope this course was helpful to you and I wish you all the best in this world for your personal journey to becoming a UX writer. And I hope to see you sometime soon. 9. Final Thoughts: So this is it. Congratulations on completing this class and thank you so much for joining me in this class. I hope that after this course you'll feel well-prepared to actually apply for a job in UX writing and that you feel confident enough to master all the steps in the application process. Now actually, this course right here was requested by you, the community. And if there is any topic and UX writing or technical writing that you would like to learn more about. You can head over to my profile and comment on the discussion about which topics would be interesting for you because that means that I can help you even more with my experience and my knowledge and I would love to do that. So except for that, there's nothing more to say for me. Then. As always, enjoy the process, keep on writing and I hope to see you sometime soon.