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7 Videos (21m)
    • Support email checklist

      3:05
    • Exceptional email ingredients

      2:44
    • How to say no to customers

      2:33
    • 7 things you should never do in customer support

      3:44
    • 7 ways to communicating feedback

      3:00
    • How to cultivate empathy in customer service

      2:46
    • How to deal with difficult customers

      3:24

About This Class

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Being an expert in customer service is mostly about getting the most basic support skills right. Communicating properly, expressing empathy and willingness to help, staying motivated are just a handful of important skills that every support rep needs to be good at.

This series of videos will take you through the basics of email communication. The topics we cover are:

  1. Tips to write a good email
  2. Making your emails effective and memorable
  3. Saying no to customers over email
  4. Things to avoid doing in customer support

This course is ideal for you if you are just starting your career in customer service or if you just need a refresher on some of the basics.

126

Students

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Projects

Prashanthini Mande

Customer Service Enthusiast, Freshdesk