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7 Lessons (21m)
    • 1. Support email checklist

      3:05
    • 2. Exceptional email ingredients

      2:44
    • 3. How to say no to customers

      2:33
    • 4. 7 things you should never do in customer support

      3:44
    • 5. 7 ways to communicating feedback

      3:00
    • 6. How to cultivate empathy in customer service

      2:46
    • 7. How to deal with difficult customers

      3:24