Conflict in the office: how to work with a boss you hate

By ·Yaro Group, LLC

Do you work with difficult people?  A difficult client boss, or co-worker? Wish you knew how to make others listen, understand your perspective, and have a productive conversation?  This class will help you understand your own conflict style and teach you the skills necessary to deal with the challenging people in your professional life, be they clients, managers, co-workers or staff. 

What you will learn:

  • How to respond effectively to an upset client, boss or co-worker;
  • How to say "No" directly and politely;
  • How to end "email wars" quickly and effectively.

This class will start by outlining a few key concepts.  Then the participants will be invited to share their conflict stories so we can examine and learn from actual cases.  Feel free to bring your horror stories (change the names to protect the guilty) and use actual cases to examine how to improve your conflict resolution skills.

By the end of the workshop you will gain valuable insights into what makes people upset and how using a few specific techniques you can turn any potential conflict into a productive discussion.

Prerequisites
This class in for people without any previous conflict resolution experience. If you would like to share a specific conflict, please keep confidential information (names, etc.) private. I also ask that you respect basic rules of confidentiality and not repeat any specific stories of conflict you may hear others share (just in case they forget to mask their conflicts).
Schedule
  • Conflict in the office: how to work with difficult people

    Code and Theory

    575 Broadway 5th Floor
    New York, NY

    The class usually begins with a brief introduction and goals for the class.  Then the instructor presents a few conflict resolution concepts to start the discussion and the rest of the class is devoted to exploring the coflict cases students bring to the class (all specifics are kept in strict confidence).

    Jul
    31
    Tue, July 31st, 2012

    7:00 pm - 8:00 pm EDT

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Alex Yaroslavsky

Yaro Group, LLC

Alex Yaroslavsky, MILR, NCM is the founder of Yaro Group, LLC – a leadership consulting firm specializing in workplace effectiveness.  Yaro Group’s services include arbitration & mediation, executive coaching, training and facilitation.

Since 2000 Alex has been working with major clients in the financial services industry, including Citigroup, HSBC, Merrill Lynch, U.S. Trust and WestLB AG.  His experience includes coaching senior leaders in communicating more effectively with their superiors, peers and staff as well as leading numerous brainstorming sessions and offsite retreats.

Alex teaches Dispute Resolution at Baruch College and the John Jay College of Criminal Justice.  He serves on several arbitration and mediation panels including US Bankruptcy Court (Southern District), Financial Industry National Regulatory Authority (FINRA), New York State Supreme Court (Commercial Division), New Jersey Courts (Civil Division), New York City’s Civilian Complaint Review Board (CCRB) and Office of Trials and Hearings (OATH), as well as New York County Lawyers’ Association (NYCLA).

Alex is a member of the International Mediation Institute (IMI), the National Academy of Distinguished Neutrals and was one of the first mediators to become certified by the New York State Dispute Resolution Association (NYSDRA).  He is an experienced trainer and regularly coaches new mediators.

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    Code and Theory

    575 Broadway

    New York, NY

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