This class will turn your customer's experience in to a memorable one regardless of the product. Customers will be "WOW'd" by the high level of service and feel valued when they do business with you. Students will learn the 3 basic rules in providing a GREAT customer experience.
Students should bring:
1. Pen and notebook
2. Any customer service situation(s) they would like to have reviewed and discussed.
By the end of the class you will be able to:
* Acknowledge each encounter is not personal
* Listen to customers openly and objectively
* Understand with empathy
* Resolves the matter with maximum satifaction
Increase sales with an excellent customer experience every time..