This class will turn your customer's experience in to a memorable one regardless of the product. Customers will be "WOW'd" by the high level of service and feel valued when they do business with you. Students will learn the 3 basic rules in providing a GREAT customer experience.
Students should bring:
1. Pen and notebook
2. Any customer service situation(s) they would like to have reviewed and discussed.
By the end of the class you will be able to:
* Acknowledge each encounter is not personal
* Listen to customers openly and objectively
* Understand with empathy
* Resolves the matter with maximum satifaction
Former VP with one of the worlds largest financial institutions. Over 20 years of front line experience, traing,motivating and developing TEAMS on how to create and manage a superior customer experience to a maximum satisfaction rating everytime.