Conflict in the office: how to work with a boss you hate

Classroom

Do you work with difficult people? A difficult client boss, or co-worker? Wish you knew how to make others listen, understand your perspective, and have a productive conversation? This class will help you understand your own conflict style and teach you the skills necessary to deal with the challenging people in your professional life, be they clients, managers, co-workers or staff.

What you will learn:

How to respond effectively to an upset client, boss or co-worker;
How to say "No" directly and politely;
How to end "email wars" quickly and effectively.

This class will start by outlining a few key concepts. Then the participants will be invited to share their conflict stories so we can examine and learn from actual cases. Feel free to bring your horror stories (change the names to protect the guilty) and use actual cases to examine how to improve your conflict resolution skills.

By the end of the workshop you will gain valuable insights into what makes people upset and how using a few specific techniques you can turn any potential conflict into a productive discussion.

Prerequisites

This class in for people without any previous conflict resolution experience. If you would like to share a specific conflict, please keep confidential information (names, etc.) private. I also ask that you respect basic rules of confidentiality and not repeat any specific stories of conflict you may hear others share (just in case they forget to mask their conflicts).

Taught by Alex Yaroslavsky

Yaro Group, LLC

Alex Yaroslavsky, MILR, NCM is the founder of Yaro Group, LLC – a leadership consulting firm specializing in workplace effectiveness. Yaro Group’s services include arbitration & mediation, executive coaching, training and facilitation.

Since 2000 Alex has been working with major clients in t...view full bio