Community Management for Startups

By ·Founder and CEO of The Fetch

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Kate aka @katekendall is repeating the popular CM for Startups class in San Francisco. This time at new coworking space StartupHQ in Soma and with more discussion around building a community from scratch. 
 
After travelling the globe looking at innovation and startup clusters in major cities, Kate is keen to share best (and not-so-good) practice she encountered. She will discuss changes in social media and online communities in recent times and what leading brands, with a focus on the startup arena (such as Airbnb and Instagram), are doing well. 
 
In a collaborative setting, you'll discuss:
  • What community managers are tasked with day-to-day
  • What role do community managers play in marketing and broader business goals
  • What skillsets do community managers need to have and develop
  • How to manage the blurring lines between personal and professional
  • How community management is moving beyond the days of forum moderation
  • Techniques for switching off (a rarity for CMs!)
  • Short- and long-term community engagement
  • The importance of vision, agility and getting things done (especially with limited resources)
  • The role of online in growing offline
  • A case study about growing a community from scratch
  • The role of content in community
  • Who are the startup community managers in SFBA
  • Resources and networks for community managers
  • Who is hiring 
  • What are renumeration expectations in client-side and agency settings

Who should attend:

  • Entrepreneurs keen on exploring how to build community around their brand or product
  • Professional community managers and social media personnel looking to further their knowledge and awareness
  • Individuals interested in working in community management and social media
  • Individuals keen on building the local community management community (double c' whammy!)
  • Learning geeks who couldn't think of anything more fun to do one evening

You'll receive a PDF handout after the workshop with the material covered.

Project Guide by Kate Kendall

Founder and CEO of The Fetch

Kate Kendall has been working in the social web space since 2007 and has witnessed numerous changes in community management during this time. She's managed communities ranging from only a handful members to over a million, kicked off many meetups and events on the topic, and is the founder and CEO ...

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